866 Parts Sales jobs in Saudi Arabia

High-level Job Purpose Statement

To Supervise the Parts Sales Staff – Front & Workshop Counters

• Performance
• Activities
• Customer Relation
• Vacation
• Complains
• Training

Essential Duties and Responsibilities

• Oversee the work of Parts Salesman both in the workshop and retail counter (i.e., invoicing, part number identifications and quotations). Assist in the performance of parts salesman's duties as needed to ensure prompt service for customers.
• Prepare unfilled parts reports and coordinate with the Parts Supervisor for VOR order request. Ensure customers are notified promptly when special VOR orders are received in stock, or if unforeseen delays are encountered.
• Preparation of "on hold parts for customer" (Retail & Workshop Counter) parts tracking reports on weekly basis and report to (NPM, Workshop Reception and Salesman).
• Follow-up stockiest requirements.
• To ensure your department parts sales budget are met.
• To reporting daily to your direct manager, clear your achievement and your explanations if not met budget.
• To perform your activities with your staff to achieve high level of customer service and management.
• To get the business and prevent any sales lost.
• To act with your sales staff as a team.
• To ensure that your staff achieving ultimate operations result.
• To give instructions and guidelines.
• To suggest tools may increase your department performance.
• Assist the Parts Salesman in looking up the correct part number when difficulties are encountered.
• Ensure correct parts supplied to customer by assisting Parts Salesman to physically inspect parts prior to invoicing and dispatching to customer.
• Check invoices to verify the accuracy of quantities and sensibility of invoices prices/discounts. Note system discrepancies are bring to the attention of the Regional Parts Manager.
• Perform other tasks assigned by the Regional Parts Manager.

Qualifications

University Degree

Experience

4 years' minimum experience in field sales;

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Good computer skills;
• Fluent in English and Arabic.
• Excellent interpersonal skills

Job Title: Parts Sales Operation Manager-Qasim Region

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.

Financial Job Dimensions

Degree of supervision

General supervision over operational activities

Level of Authority

General Authority over daily functional operation

Purpose of the Job

Manage the reception function to ensure that customers receive consistent, timely and accurate services by assigning together a team of high performance individuals who can follow the procedures and processes of the company to improve guest delight and satisfaction

Key Accountabilities: Description

• Compliance

• Customer satisfaction

• Applying 5S

Key Accountabilities: Performance Indicators

As per plan

Major Activities

Responsible in ensuring that there is accurate customer service through proper selling, service and support and make sure the teams execute all their assigned duties every day through speed and expertise

Manage service reception team to achieve pre-determine operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.

Identified the operations MP requirement and ensure that required number of qualified staff are placed and hired in the service reception operations to meet company productivity standards.

Monitor and evaluate the daily performance of the reception teams to ensure that the centre business performances are met by taking corrective action in conjunction with the management when required

Ensures highly satisfied Guest by promoting a Guest Centric mindset to the express maintenance team to achieve high quality in express maintenance activities through an effective networking with other dept. in the center in accordance to the service standards

Handle the service reception activities to ensure that all activities are carried out as per the company's policies and procedures through effective communication and monitoring.

Responsible for managing the daily functional and operational activities of the service reception department through regular discussions and updates with the express maintenance team to achieve smooth after sales business operations.

Job Context

The job has direct impact over aftersales operation

Framework, Boundaries & Decision Making Authority

Organizational / Functional Strategic Focus

• The job holder supportive role over aftersales gross profit

Minimum Qualifications

Bachelor of Science degree in Engineering or Business Administration or equivalent discipline

Minimum Experience

4 Years

Job-Specific Skills

Time Management, Management of Personnel Resources, Monitoring and Implementation, Active Learning, Stress Tolerance, Achievement/Effort, Problem Sensitivity, Inductive Reasoning

Languages

Arabic/English

Special Certifications / Membership

Competencies

Adaptability (Individual Contributor)

Digitization Individual Contributor

Customer Service Knowledge

Negotiation & Influencing Individual Contributor

Collaboration (Individual Contributor)

Communication Individual Contributor

Development of Self & Others (Individual Contributor)

Guest First (Individual Contributor)

Decision Making Individual Contributor

Innovation (Individual Contributor)

Problem Solving (Individual Contributor)

Relationship Management/Networking Individual Contributor

Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

Post ends

High-level Job Purpose Statement

Responsible for selling parts in workshops, outlets or retail. Assesses needs, takes orders, finds products, and checks out customers.

Essential Duties and Responsibilities

Customer

• Greet walk in customers as per the service standards specified by the Parts After Sales function
• Take customer orders promptly and efficiently, communicating pricing and availability
• Assist customers in finding the appropriate parts for their vehicle
• Answer customer inquiries about products, prices, availability, and product features
• Determine sales price for customers for each sale in accordance with Company procedure
• Sells products/and or services to meet customer needs
• Locate and obtain ordered parts for customers from the warehouse
• Supply requested products with correct documentation to obtain customer signature; in case of non-cash customers verify the authorization to deliver
• Inspect returned defective parts to ensure correct replacement part is purchased
• Handle warranty or defective parts for customers in accordance with Company procedure

Operations

• Promptly provide the correct required spare parts to the workshops or customers (retail & outlet)
• Report out of stock situations to the ordering department and follow up on the delivery of parts shipments
• Place order where parts required are out of stock and request payment accordingly
• Escalate the requests to department management that represent high risk such as critical client, low stock items, damaged parts in stock, etc.
• Prepare quotations for spares as requested by sales staff or insurance claims
• Execute orders where sales staff or insurance companies give the necessary approvals to proceed with the supply of spare parts
• Assist with preparing and maintaining merchandise displays

Administration

• Maintain confidentiality of pricing lists and structures as required by Company policy
• Record sales and/or counter transactions
• Enter "lost sales" report where inventory is out of stock
• Prepare invoice on system for charge to the correct job order
• Prepare invoices on system for payments of parts by customer
• Keep accurate records of all repair orders, invoices, insurance estimates, and special order parts
• Prepare regular management reports regarding parts sales status and other related activities.

Minimum Requirements for the Role

Qualifications

High School Diploma

Technical certification

Experience

4+ years' experience in automotive industry; 2 Year or relevant work experience in sales.

Knowledge, Skills and Abilities

Excellent verbal and written communication skills

Excellent computer skills;

Fluent in English and Arabic.

Excellent interpersonal skills

Company Description

MSAS Hydraulic Breakers has been a leading company in heavy equipment, hydraulic breakers, and spare parts in Saudi Arabia for over 45 years. Renowned for its commitment to quality and innovation, MSAS is the preferred choice for major projects across various Saudi cities. With an extensive network of branches across the Kingdom, we provide comprehensive solutions to meet our clients' needs effectively. MSAS offers the latest technologies in heavy equipment, ensuring performance and efficiency in construction and industrial projects. Our extensive experience and broad network of relationships ensure excellent service and client satisfaction.

Role Description

This is a full-time, on-site role for a Spare Parts Sales Specialist located in (Dammam, Tabuk and Qassim). The Spare Parts Sales Specialist will be responsible for ensuring customer satisfaction, providing excellent customer service, managing inventory control, and driving sales. Daily tasks include handling customer inquiries, processing orders, maintaining accurate inventory records, and developing effective sales strategies. The role demands strong communication skills to interact effectively with clients and team members.

Qualifications

• Bachelor's degree
• Must able to join the work immediately
• Saudi driving license
• Transferable Iqama.
• At least 2 years of spare parts sales experience
• Customer Satisfaction and Customer Service skills
• Strong Communication and Sales skills
• Experience in Inventory Control
• Proficiency in using sales software and CRM systems
• Excellent organizational and time management skills
• Experience in the heavy equipment or construction industry is a plus

Qualification :-

Diploma or technical certification Diploma in Mechanical/Automotive or Supply Chain Logistics field is preferred.

Experience :-

• Minimum 2–3 years of experience in parts sales, preferably in heavy equipment or automotive industry.
• Familiarity with heavy machinery parts e.g., cranes, excavators, loaders, etc.
• Good communication and interpersonal skills.
• Basic computer skills MS Office, email, POS/ERP software.

Job Description:-

• Customer Service and Sales:

Greet and assist customers at the parts counter, identifying their needs and providing recommendations for the appropriate parts and products.

Process sales transactions accurately and efficiently, including cash, credit card, and account sales.

Handle customer inquiries, complaints, and returns professionally, ensuring a positive customer experience.

• Parts Identification and Expertise:

Use parts catalogues, databases, and technical knowledge to accurately identify and locate the required parts for customers.

Provide customers with detailed information about parts, including specifications, compatibility, pricing, and availability.

Stay updated on the latest products, parts, and industry trends to provide informed advice and recommendations.

• Inventory Management:

Assist in maintaining accurate inventory levels at the parts counter, including stocking, restocking, and organising parts.

Monitor inventory to ensure that popular and essential parts are always available for customers.

Report inventory shortages, discrepancies, and customer demand trends to the Parts Manager.

• Order Processing:

Process special orders for customers if the required parts are not in stock, coordinating with the warehouse and suppliers to fulfil orders promptly.

Track the status of orders and provide customers with updates on delivery times and availability.

Ensure that all paperwork, such as invoices, receipts, and order forms, is completed accurately and filed appropriately.

• Collaboration and Communication:

Work closely with the service department, warehouse, and other team members to ensure seamless operations and customer satisfaction.

Communicate effectively with customers and team members to address any issues related to parts availability, pricing, or delivery.

Participate in team meetings and training sessions to stay informed about company policies, procedures, and new products.

• Sales Growth and Promotion:

Actively promote and upsell parts, accessories, and related products to increase sales and meet sales targets.

Inform customers about ongoing promotions, discounts, and special offers to encourage additional purchases.

Identify opportunities for repeat business and build strong customer relationships to foster long-term loyalty.

• Compliance and Safety:

Follow all company policies and procedures related to sales, inventory management, and customer service.

Adhere to safety guidelines and regulations to ensure a safe working environment

Job Types: Full-time, Permanent

Application Question(s):

• Do you have experience in Spare parts sales?
• What is your salary expectations?

Education:

• Diploma (Required)

Experience:

• In Spare Parts Sales: 2 years (Required)

License/Certification:

• Saudi Driving License (Required)

Qualification required:-

Minimum Diploma in Business or Mechanical or related field preferred.

Experience:-

Minimum 2 years experience in related field.

Job Description:-

• Sales and Business Development:

Develop and implement sales strategies to drive parts sales and services within the designated region.

Identify and pursue new business opportunities to expand the customer base and increase market share.

Conduct sales presentations and product demonstrations to showcase the benefits and value of the company's parts and services.

• Customer Relationship Management:

Build and maintain strong relationships with existing customers, understanding their needs and providing tailored solutions.

Serve as the primary point of contact for customer inquiries related to parts and services.

Address and resolve customer issues, complaints, and concerns promptly and effectively to ensure high levels of customer satisfaction.

• Product Knowledge and Consultation:

Maintain a thorough understanding of the company's parts inventory, services, and technical specifications.

Provide expert advice and recommendations to customers regarding parts selection, compatibility, and maintenance.

Stay updated on industry trends, new products, and competitor offerings to effectively position the company's parts and services.

• Sales Reporting and Analysis:

Monitor sales performance, track key metrics, and report on sales activities, achievements, and challenges.

Analyze sales data to identify trends, opportunities, and areas for improvement.

Prepare regular sales forecasts and develop action plans to achieve sales targets and objectives.

• Customer Support and Service Coordination:

Collaborate with the service team to ensure timely and accurate delivery of parts and services to customers.

Coordinate with logistics and parts departments to manage inventory, order fulfillment, and delivery schedules.

Provide post-sale support to ensure customer satisfaction and address any issues related to parts or services.

• Marketing and Promotions:

Participate in marketing activities, including trade shows, promotional events, and advertising campaigns, to promote parts and services.

Assist in the development of marketing materials and campaigns to increase visibility and drive sales.

• Documentation and Compliance:

Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.

Ensure compliance with company policies, procedures, and industry regulations related to parts sales and services.

• Continuous Improvement:

Seek feedback from customers and colleagues to identify opportunities for improving parts sales processes and service delivery.

Continuously enhance product knowledge and sales skills through training and professional development.

Job Types: Full-time, Permanent

Pay: ﷼5, ﷼6,000.00 per month

Application Question(s):

• Do you have direct experience in Heavy Equipment Industry?

Education:

• Diploma (Required)

Experience:

• Spare parts : 3 years (Required)

Language:

• English (Required)

License/Certification:

• Driving License? (Preferred)

Job Summary

• To effectively maximize Parts & Service deals within his assigned territory.

• Consistently meet his sales targets.
• Develop and maintain excellent long-term relationships with assigned customers, based on trust.
• Perform various equipment inspections to the required standard, such as CTS, SOS, TA, etc., and provide his customers with the most cost-effective solutions to their day-to-day maintenance problems.
• Manage his assigned territory efficiently and effectively by continually updating information regarding customer, equipment population, market activity, competition, lost sales and identifying potential for incremental sales.
• Identify and promptly report sales opportunities for all Company Divisions.
• Maintain, at all times, a professional image and the highest level of integrity in all business dealings.
• Perform any other duties as assigned by management from time to time.

• Educational Qualifications & Certifications: Degree in Mechanical or Electronics Engineering.
• Knowledge: Adept at customer contact and projects confidence when speaking. Ability to effectively communicate with people.
• Technical Skills: Technology Skills: works with office software programs, including spreadsheets, databases, word processing and graphic presentation software.
• Language Skills: Written & spoken knowledge of the English & Arabic languages.
• Experience: 5 years’ experience, preferably with a Volvo / Renault dealer.

• Key Internal Contacts: After Sales Manager
• Purpose of Interaction: Regular interaction to brief on customer visits and obtain feedback and direction
• Key External Contacts: Customers
• Purpose of Interaction: Negotiating and securing Parts and Service sales deals
• Direct Reports: N/A

Job Summary

• To effectively maximize Parts & Service deals within his assigned territory.

• Consistently meet his sales targets.
• Develop and maintain excellent long-term relationships with assigned customers, based on trust.
• Perform various equipment inspections to the required standard, such as CTS, SOS, TA, etc., and provide his customers with the most cost-effective solutions to their day-to-day maintenance problems.
• Manage his assigned territory efficiently and effectively by continually updating information regarding customer, equipment population, market activity, competition, lost sales and identifying potential for incremental sales.
• Identify and promptly report sales opportunities for all Company Divisions.
• Maintain, at all times, a professional image and the highest level of integrity in all business dealings.
• Perform any other duties as assigned by management from time to time.

• Educational Qualifications & Certifications: Degree in Mechanical or Electronics Engineering.
• Knowledge: Adept at customer contact and projects confidence when speaking. Ability to effectively communicate with people.
• Technical Skills: Technology Skills: works with office software programs, including spreadsheets, databases, word processing and graphic presentation software.
• Language Skills: Written & spoken knowledge of the English & Arabic languages.
• Experience: 5 years’ experience, preferably with a Volvo / Renault dealer.

• Key Internal Contacts: After Sales Manager
• Purpose of Interaction: Regular interaction to brief on customer visits and obtain feedback and direction
• Key External Contacts: Customers
• Purpose of Interaction: Negotiating and securing Parts and Service sales deals
• Direct Reports: N/A

United Motors Group (UMG)

Established in 1986, United Motors Group (UMG) has been a prominent and trusted name in the automotive industry within the Kingdom of Saudi Arabia. Over the decades, UMG has built a strong reputation for excellence, reliability, and an unwavering commitment to customer satisfaction.

UMG proudly serves as the exclusive holding company for the Kia brand across the seven Western Provinces of Saudi Arabia and represents the JETOUR brand across all regions of the Kingdom. The Group's portfolio also includes its recently launched multi-franchise aftersales operations — FixAuto (Quick Service & Collision) and Repair2Care — with services available throughout the country.

About the Role:

United Motors Group is seeking a knowledgeable and customer-focused
Sales Parts Consultant
to join our Aftersales team. This role is critical in ensuring that our customers and service teams receive accurate parts support, contributing to high service standards and overall customer satisfaction.

As a Sales Parts Consultant, you will be responsible for identifying, sourcing, and selling automotive parts while maintaining strong relationships with customers and internal departments.

Key Responsibilities:

• Assist customers and technicians in identifying required parts and accessories
• Provide accurate pricing, availability, and lead times for parts
• Process parts orders efficiently and ensure timely delivery or pickup
• Maintain inventory levels and participate in stock control activities
• Build and maintain strong customer relationships through excellent service
• Keep up to date with product knowledge, catalogs, and technical information
• Handle warranty and return processes according to company policies
• Achieve sales targets and contribute to departmental KPIs

Qualifications & Skills:

• Diploma or Bachelor's degree in any
  related field
• 1-2 years of experience in automotive parts sales or a similar role
• Strong knowledge of automotive parts, systems, and technical terminology
• Excellent communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Fluency in Arabic and English is preferred