114 Parts Advisor jobs in Saudi Arabia
Parts Advisor
Posted today
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Job Description
Job Purpose:
- To Promote sales of parts by promptly and accurately handling customer inquiries and parts orders, both in person and via telephone, in a manner which ensures customer satisfaction and sales orientation within the AJVA's set policies and procedures.
Responsibilities
- Follow the day-to-day operations related to own job to ensure continuity of work
- Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account 'international / regional best practice', improvement of business processes, cost reduction and productivity improvement
- Assist in the preparation of timely and accurate reports of the parts sales to meet company and department requirements, policies and standards
- Receive cash payments from customers and ensure that the correct amount has been received, prepare all documentation required in accordance with AJVA policies & procedures & in a very customer friendly manner.
- Receive, meet, greet and listen to customers' requirements, concerns & ask questions to identify their needs
- Conducts all transactions with workshop staff and customers pleasantly and courteously with an emphasis on customer service.
- Assist customers in locating parts by checking with other branches, and local market, or ordering from overseas.
- Maintain a high degree of proficiency with regard to the parts business and functions performed in order to ensure customer confidence and satisfaction with parts service.
- Understand and sell the right parts to customers to ensure their satisfaction, increased sales and less complaints
- Upsell and promote other additional accessories essential to the vehicles even before customers ask for them to ensure customer satisfaction and increased sales revenues.
- Seeks ways to increase parts and workshop sales by identifying customer needs and incremental items to sell.
- Monitor sales discounts according to department limit and company policy.
- Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
- Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment
- Ensure that all PPE (Personal Protective Equipment) is used by technicians all the time and report damaged and losses to his management accordingly.
Qualifications
- 0-2 years relevant experience in a related industry
- High school with preferably a Technical Diploma
Supply Chain Specialist – Inventory Management
Posted today
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Job Description
Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
Boeing Saudi Arabia is looking for a
Supply Chain Specialist - Inventory Management
to be based in
Riyadh, Saudi Arabia
. The on-site personnel will serve as Supply Chain Specialist - Inventory Management for the RAMP Program and provide support at the Boeing Warehouse for the 707 RAMP Program contract requirements. This role involves providing supply support inventory management services at Riyadh locations, including monitoring logistic systems performance, conducting research, and providing logistical assistance to support operational objectives.
Position Responsibilities:
The successful candidate will perform the following duties:
- Plan, commit, and control the deployment of resources in response to customer, program, and business requirements in conjunction with direction from the Project or Program Manager and BSA office.
- Lead the development, integration, implementation, and management of new or revised plans, strategies, or processes.
- Maintain status information of program and customer commitments and monitor compliance to plan.
- Interface with management throughout the Enterprise for coordination of status/tasks.
- Track inductions and provide status
- Perform technical research using Boeing, USAF, and RSAF technical publications, databases, and supply chain-related documents.
- Act as liaison between RSAF, USAF, and Boeing.
- Provide reporting to the Boeing Oklahoma (OKC) program office as required by the contract.
- Create, edit, and maintain electronic and written communication.
- Prepare reports, presentations, and flow charts.
- Process incoming and outgoing communication and correspondence to ensure proper dissemination of information.
- Coordinate with 707 RAMP Program leadership to gain approval. Collect, organize, and provide data according to established processes to maintain status of customer and supplier commitments and compliance.
- Participate in the receiving and dispatching process along with the 3PL supplier
- Verify the integrity of the inventory and supervise the supplier personnel.
- Monitor the logistic systems performance. Collaborate with company organizations to identify and resolve system issues.
- Conduct research and provide logistical assistance to support operational objectives.
- Assist in researching, identifying, and resolving Repair pipeline inventory discrepancies.
- Perform any other tasks requested by management.
Basic Qualifications (Required Skills/Experience)
- Minimum of 3 years of relevant work experience in Supply Chain management
- Fluency in Arabic and English
Preferred Qualifications (Desired Skills/Experience)
- 2+ years of experience communicating and interacting with a customer or supplier
- Previous experience supporting military Customers is beneficial
- Diploma in Supply Chain/ or Mechanic
This requisition is for an international, locally hired position in Riyadh, Saudi Arabia. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Saudi law. Employment is subject to the candidate's ability to satisfy all Saudi labor and immigration formalities.
Applications for this position will be accepted until
Sept. 27, 2025
Export Control Requirements:
This is not an Export Control position.
Relocation
Relocation assistance is not a negotiable benefit for this position.
Visa Sponsorship
Employer will not sponsor applicants for employment visa status.
Shift
Not a Shift Worker (Saudi Arabia)
Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.
We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.
Parts National Inventory Management SGM
Posted today
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Job Description
Parts National Inventory Management SGM
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.
Financial Job Dimensions
Degree of supervision
Direct Supervision on Parts associates in assigned region
Level of Authority
Responsible for leading and developing Parts team in assigned region
Purpose of the Job
Lead the parts team to adhere the company's mission, vision and values by directing and monitoring the application of standard Parts operating procedures. In addition, lead Parts team for assigned region to achieve specific portfolio goals by directing sales teams to achieve net sales, gross profit, and control operational expenses. Moreover, ensure that both internal and external customers receive the right parts at the right time, place and price
Key Accountabilities: Description
• Achieve sales target by preparing a comprehensive business plan covering sales target of
• assigned region
• Ensure achieving high business profitability and control expenses of assigned region.Ensure cost control and measure departmental performance of assigned region.
Key Accountabilities: Performance Indicators
• Net Sales Gross profit Operation Expenses
Major Activities
Develop short- and long-term business plans and strategy for the parts business in conjunction with sales and service business targets as well as the overall market share targets and ensuring alignment with overall company objectives
Monitor the business performance on a continuous basis to correctly estimate or forecast parts requirements and ensure achievement of financial targets.
Lead and control in supervising the daily performance of regional sales team by following up on parts sales achievements and taking part in irregular transactions during peak season to ensure the required sales target is achieved.
Develop the operational framework for the parts operations unit to assure healthy stock in all retail centers
Establish internal KPIs for the unit to ensure customer focus and cost control are key priorities and measure departmental performance against them; take corrective actions wherever necessary.
Analyze demand and corresponding stock levels regularly and respectively and take necessary actions to achieve optimization of stock.
Review and supervise all marketing activities performed to increase sales through retail centers
Create, implement, and review policies, guidelines and SOPs for the department and ensure operational activities adhere to them.
Mentor and coach associates and undertake succession planning activities for direct reports in align with Process Enablers
Meet with the regional sales team to update on product knowledge through regular discussion and sharing information to enhance sales team confidence and performance.
Job Context
• The job has direct impact over analyzing demand and corresponding stock levels regularly
• The job has direct impact over ensuring parts sales achievements
• The job has a direct impact over customer satisfaction
Framework, Boundaries & Decision Making Authority
• The job holder has the freedom to develop operational framework for the parts operations unit
• The job holder has the freedom to Create, implement, and review policies, guidelines and SOPs
Organizational / Functional Strategic Focus
• This job holder assures driving Retail strategy by contributing to the achievement of high business profitability and control expenses
• This job holder assures driving Retail strategy by contributing to enhance company's mission, vision and values
Minimum Qualifications
Bachelors' degree in Science. Engineering or equivalent discipline preferred
Minimum Experience
12 years of experience in Parts, with at least 8 years in a business planning managerial role
Job-Specific Skills
• Analytical and planning skills
• Time Management
• Management of Personnel Resources
• Monitoring
• Active Learning
• Stress Tolerance
• Achievement/Effort
• Computer Skills
• Good Judgement Skills and Decision Making, Social Perceptiveness
• Problem Sensitivity
• Inductive Reasoning
• Sales Related Skills
Languages
English / Arabic
Special Certifications / Membership
Competencies
Collaboration (Mid Management)
Problem Solving (Mid Management)
Guest First (Mid Management)
Innovation (Mid-Management)
Adaptability (Mid Management)
Development of Self & Others (Mid Management)
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
Post ends 24/9/2025
Parts Sales Manager
Posted today
Job Viewed
Job Description
Job Title: Parts Sales Operation Manager-Qasim Region
Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.
From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.
Financial Job Dimensions
Degree of supervision
General supervision over operational activities
Level of Authority
General Authority over daily functional operation
Purpose of the Job
Manage the reception function to ensure that customers receive consistent, timely and accurate services by assigning together a team of high performance individuals who can follow the procedures and processes of the company to improve guest delight and satisfaction
Key Accountabilities: Description
• Compliance
• Customer satisfaction
• Applying 5S
Key Accountabilities: Performance Indicators
As per plan
Major Activities
Responsible in ensuring that there is accurate customer service through proper selling, service and support and make sure the teams execute all their assigned duties every day through speed and expertise
Manage service reception team to achieve pre-determine operational targets by defining and preparing business plans to meet operation targets determined by the Center Management.
Identified the operations MP requirement and ensure that required number of qualified staff are placed and hired in the service reception operations to meet company productivity standards.
Monitor and evaluate the daily performance of the reception teams to ensure that the centre business performances are met by taking corrective action in conjunction with the management when required
Ensures highly satisfied Guest by promoting a Guest Centric mindset to the express maintenance team to achieve high quality in express maintenance activities through an effective networking with other dept. in the center in accordance to the service standards
Handle the service reception activities to ensure that all activities are carried out as per the company's policies and procedures through effective communication and monitoring.
Responsible for managing the daily functional and operational activities of the service reception department through regular discussions and updates with the express maintenance team to achieve smooth after sales business operations.
Job Context
The job has direct impact over aftersales operation
Framework, Boundaries & Decision Making Authority
Organizational / Functional Strategic Focus
• The job holder supportive role over aftersales gross profit
Minimum Qualifications
Bachelor of Science degree in Engineering or Business Administration or equivalent discipline
Minimum Experience
4 Years
Job-Specific Skills
Time Management, Management of Personnel Resources, Monitoring and Implementation, Active Learning, Stress Tolerance, Achievement/Effort, Problem Sensitivity, Inductive Reasoning
Languages
Arabic/English
Special Certifications / Membership
Competencies
Adaptability (Individual Contributor)
Digitization Individual Contributor
Customer Service Knowledge
Negotiation & Influencing Individual Contributor
Collaboration (Individual Contributor)
Communication Individual Contributor
Development of Self & Others (Individual Contributor)
Guest First (Individual Contributor)
Decision Making Individual Contributor
Innovation (Individual Contributor)
Problem Solving (Individual Contributor)
Relationship Management/Networking Individual Contributor
Why Work for Us?
With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
Our values guide the way we work with our business partners, within our communities, and with each other.
Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
Post ends
Parts Sales Consultant
Posted today
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Job Description
High-level Job Purpose Statement
Responsible for selling parts in workshops, outlets or retail. Assesses needs, takes orders, finds products, and checks out customers.
Essential Duties and Responsibilities
Customer
- Greet walk in customers as per the service standards specified by the Parts After Sales function
- Take customer orders promptly and efficiently, communicating pricing and availability
- Assist customers in finding the appropriate parts for their vehicle
- Answer customer inquiries about products, prices, availability, and product features
- Determine sales price for customers for each sale in accordance with Company procedure
- Sells products/and or services to meet customer needs
- Locate and obtain ordered parts for customers from the warehouse
- Supply requested products with correct documentation to obtain customer signature; in case of non-cash customers verify the authorization to deliver
- Inspect returned defective parts to ensure correct replacement part is purchased
- Handle warranty or defective parts for customers in accordance with Company procedure
Operations
- Promptly provide the correct required spare parts to the workshops or customers (retail & outlet)
- Report out of stock situations to the ordering department and follow up on the delivery of parts shipments
- Place order where parts required are out of stock and request payment accordingly
- Escalate the requests to department management that represent high risk such as critical client, low stock items, damaged parts in stock, etc.
- Prepare quotations for spares as requested by sales staff or insurance claims
- Execute orders where sales staff or insurance companies give the necessary approvals to proceed with the supply of spare parts
- Assist with preparing and maintaining merchandise displays
Administration
- Maintain confidentiality of pricing lists and structures as required by Company policy
- Record sales and/or counter transactions
- Enter "lost sales" report where inventory is out of stock
- Prepare invoice on system for charge to the correct job order
- Prepare invoices on system for payments of parts by customer
- Keep accurate records of all repair orders, invoices, insurance estimates, and special order parts
- Prepare regular management reports regarding parts sales status and other related activities.
Minimum Requirements for the Role
Qualifications
High School Diploma
Technical certification
Experience
4+ years' experience in automotive industry; 2 Year or relevant work experience in sales.
Knowledge, Skills and Abilities
Excellent verbal and written communication skills
Excellent computer skills;
Fluent in English and Arabic.
Excellent interpersonal skills
Parts Sales Consultant
Posted today
Job Viewed
Job Description
High-level Job Purpose Statement
Responsible for selling parts in workshops, outlets or retail. Assesses needs, takes orders, finds products, and checks out customers.
Essential Duties and Responsibilities
Customer
- Greet walk in customers as per the service standards specified by the Parts After Sales function
- Take customer orders promptly and efficiently, communicating pricing and availability
- Assist customers in finding the appropriate parts for their vehicle
- Answer customer inquiries about products, prices, availability, and product features
- Determine sales price for customers for each sale in accordance with Company procedure
- Sells products/and or services to meet customer needs
- Locate and obtain ordered parts for customers from the warehouse
- Supply requested products with correct documentation to obtain customer signature; in case of non-cash customers verify the authorization to deliver
- Inspect returned defective parts to ensure correct replacement part is purchased
- Handle warranty or defective parts for customers in accordance with Company procedure
Operations
- Promptly provide the correct required spare parts to the workshops or customers (retail & outlet)
- Report out of stock situations to the ordering department and follow up on the delivery of parts shipments
- Place order where parts required are out of stock and request payment accordingly
- Escalate the requests to department management that represent high risk such as critical client, low stock items, damaged parts in stock, etc.
- Prepare quotations for spares as requested by sales staff or insurance claims
- Execute orders where sales staff or insurance companies give the necessary approvals to proceed with the supply of spare parts
- Assist with preparing and maintaining merchandise displays
Administration
- Maintain confidentiality of pricing lists and structures as required by Company policy
- Record sales and/or counter transactions
- Enter "lost sales" report where inventory is out of stock
- Prepare invoice on system for charge to the correct job order
- Prepare invoices on system for payments of parts by customer
- Keep accurate records of all repair orders, invoices, insurance estimates, and special order parts
- Prepare regular management reports regarding parts sales status and other related activities.
Minimum Requirements for the Role
Qualifications
High School Diploma
Technical certification
Experience
4+ years' experience in automotive industry; 2 Year or relevant work experience in sales.
Knowledge, Skills and Abilities
Excellent verbal and written communication skills
Excellent computer skills;
Fluent in English and Arabic.
Excellent interpersonal skills
Parts Sales Supervisor
Posted today
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Job Description
High-level Job Purpose Statement
To Supervise the Parts Sales Staff – Front & Workshop Counters
- Performance
- Activities
- Customer Relation
- Vacation
- Complains
- Training
Essential Duties and Responsibilities
- Oversee the work of Parts Salesman both in the workshop and retail counter (i.e., invoicing, part number identifications and quotations). Assist in the performance of parts salesman's duties as needed to ensure prompt service for customers.
- Prepare unfilled parts reports and coordinate with the Parts Supervisor for VOR order request. Ensure customers are notified promptly when special VOR orders are received in stock, or if unforeseen delays are encountered.
- Preparation of "on hold parts for customer" (Retail & Workshop Counter) parts tracking reports on weekly basis and report to (NPM, Workshop Reception and Salesman).
- Follow-up stockiest requirements.
- To ensure your department parts sales budget are met.
- To reporting daily to your direct manager, clear your achievement and your explanations if not met budget.
- To perform your activities with your staff to achieve high level of customer service and management.
- To get the business and prevent any sales lost.
- To act with your sales staff as a team.
- To ensure that your staff achieving ultimate operations result.
- To give instructions and guidelines.
- To suggest tools may increase your department performance.
- Assist the Parts Salesman in looking up the correct part number when difficulties are encountered.
- Ensure correct parts supplied to customer by assisting Parts Salesman to physically inspect parts prior to invoicing and dispatching to customer.
- Check invoices to verify the accuracy of quantities and sensibility of invoices prices/discounts. Note system discrepancies are bring to the attention of the Regional Parts Manager.
- Perform other tasks assigned by the Regional Parts Manager.
Qualifications
University Degree
Experience
4 years' minimum experience in field sales;
Knowledge, Skills and Abilities
- Excellent verbal and written communication skills
- Good computer skills;
- Fluent in English and Arabic.
- Excellent interpersonal skills
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Spare Parts Sales Executive
Posted today
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Job Description
Qualification :-
Diploma or technical certification Diploma in Mechanical/Automotive or Supply Chain Logistics field is preferred.
Experience :-
- Minimum 2–3 years of experience in parts sales, preferably in heavy equipment or automotive industry.
- Familiarity with heavy machinery parts e.g., cranes, excavators, loaders, etc.
- Good communication and interpersonal skills.
- Basic computer skills MS Office, email, POS/ERP software.
Job Description:-
- Customer Service and Sales:
Greet and assist customers at the parts counter, identifying their needs and providing recommendations for the appropriate parts and products.
Process sales transactions accurately and efficiently, including cash, credit card, and account sales.
Handle customer inquiries, complaints, and returns professionally, ensuring a positive customer experience.
- Parts Identification and Expertise:
Use parts catalogues, databases, and technical knowledge to accurately identify and locate the required parts for customers.
Provide customers with detailed information about parts, including specifications, compatibility, pricing, and availability.
Stay updated on the latest products, parts, and industry trends to provide informed advice and recommendations.
- Inventory Management:
Assist in maintaining accurate inventory levels at the parts counter, including stocking, restocking, and organising parts.
Monitor inventory to ensure that popular and essential parts are always available for customers.
Report inventory shortages, discrepancies, and customer demand trends to the Parts Manager.
- Order Processing:
Process special orders for customers if the required parts are not in stock, coordinating with the warehouse and suppliers to fulfil orders promptly.
Track the status of orders and provide customers with updates on delivery times and availability.
Ensure that all paperwork, such as invoices, receipts, and order forms, is completed accurately and filed appropriately.
- Collaboration and Communication:
Work closely with the service department, warehouse, and other team members to ensure seamless operations and customer satisfaction.
Communicate effectively with customers and team members to address any issues related to parts availability, pricing, or delivery.
Participate in team meetings and training sessions to stay informed about company policies, procedures, and new products.
- Sales Growth and Promotion:
Actively promote and upsell parts, accessories, and related products to increase sales and meet sales targets.
Inform customers about ongoing promotions, discounts, and special offers to encourage additional purchases.
Identify opportunities for repeat business and build strong customer relationships to foster long-term loyalty.
- Compliance and Safety:
Follow all company policies and procedures related to sales, inventory management, and customer service.
Adhere to safety guidelines and regulations to ensure a safe working environment
Job Types: Full-time, Permanent
Application Question(s):
- Do you have experience in Spare parts sales?
- What is your salary expectations?
Education:
- Diploma (Required)
Experience:
- In Spare Parts Sales: 2 years (Required)
License/Certification:
- Saudi Driving License (Required)
spare parts sales specialist
Posted today
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Job Description
Company Description
MSAS Hydraulic Breakers has been a leading company in heavy equipment, hydraulic breakers, and spare parts in Saudi Arabia for over 45 years. Renowned for its commitment to quality and innovation, MSAS is the preferred choice for major projects across various Saudi cities. With an extensive network of branches across the Kingdom, we provide comprehensive solutions to meet our clients' needs effectively. MSAS offers the latest technologies in heavy equipment, ensuring performance and efficiency in construction and industrial projects. Our extensive experience and broad network of relationships ensure excellent service and client satisfaction.
Role Description
This is a full-time, on-site role for a Spare Parts Sales Specialist located in (Dammam, Tabuk and Qassim). The Spare Parts Sales Specialist will be responsible for ensuring customer satisfaction, providing excellent customer service, managing inventory control, and driving sales. Daily tasks include handling customer inquiries, processing orders, maintaining accurate inventory records, and developing effective sales strategies. The role demands strong communication skills to interact effectively with clients and team members.
Qualifications
- Bachelor's degree
- Must able to join the work immediately
- Saudi driving license
- Transferable Iqama.
- At least 2 years of spare parts sales experience
- Customer Satisfaction and Customer Service skills
- Strong Communication and Sales skills
- Experience in Inventory Control
- Proficiency in using sales software and CRM systems
- Excellent organizational and time management skills
- Experience in the heavy equipment or construction industry is a plus
Parts Service Sales Representative- PSSR
Posted today
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Job Description
Qualification required:-
Minimum Diploma in Business or Mechanical or related field preferred.
Experience:-
Minimum 2 years experience in related field.
Job Description:-
- Sales and Business Development:
Develop and implement sales strategies to drive parts sales and services within the designated region.
Identify and pursue new business opportunities to expand the customer base and increase market share.
Conduct sales presentations and product demonstrations to showcase the benefits and value of the company's parts and services.
- Customer Relationship Management:
Build and maintain strong relationships with existing customers, understanding their needs and providing tailored solutions.
Serve as the primary point of contact for customer inquiries related to parts and services.
Address and resolve customer issues, complaints, and concerns promptly and effectively to ensure high levels of customer satisfaction.
- Product Knowledge and Consultation:
Maintain a thorough understanding of the company's parts inventory, services, and technical specifications.
Provide expert advice and recommendations to customers regarding parts selection, compatibility, and maintenance.
Stay updated on industry trends, new products, and competitor offerings to effectively position the company's parts and services.
- Sales Reporting and Analysis:
Monitor sales performance, track key metrics, and report on sales activities, achievements, and challenges.
Analyze sales data to identify trends, opportunities, and areas for improvement.
Prepare regular sales forecasts and develop action plans to achieve sales targets and objectives.
- Customer Support and Service Coordination:
Collaborate with the service team to ensure timely and accurate delivery of parts and services to customers.
Coordinate with logistics and parts departments to manage inventory, order fulfillment, and delivery schedules.
Provide post-sale support to ensure customer satisfaction and address any issues related to parts or services.
- Marketing and Promotions:
Participate in marketing activities, including trade shows, promotional events, and advertising campaigns, to promote parts and services.
Assist in the development of marketing materials and campaigns to increase visibility and drive sales.
- Documentation and Compliance:
Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.
Ensure compliance with company policies, procedures, and industry regulations related to parts sales and services.
- Continuous Improvement:
Seek feedback from customers and colleagues to identify opportunities for improving parts sales processes and service delivery.
Continuously enhance product knowledge and sales skills through training and professional development.
Job Types: Full-time, Permanent
Pay: ﷼5, ﷼6,000.00 per month
Application Question(s):
- Do you have direct experience in Heavy Equipment Industry?
Education:
- Diploma (Required)
Experience:
- Spare parts : 3 years (Required)
Language:
- English (Required)
License/Certification:
- Driving License? (Preferred)