859 Partnership Management jobs in Saudi Arabia

Overview

RISE is a leader in Saudi Arabia's sport, culture and entertainment (SCE) sectors.

With offices in Dubai, (UAE) and Riyadh Saudi Arabia (KSA), RISE specialises in providing data-driven, sustainable sponsorship services to some of the region's leading brand and rights holder clients.

The successful candidate will join on a fixed term contract, to provide maternity cover, leading the brand sponsorship team, responsible for leading a team managing the day-to-day partnership management of our brand clients. They will be passionate about the SCE industry and have a track record of success in partnership management and the development of brand strategy.

Role & responsibilities

Working closely with the leadership team, the role requires someone who is passionate about sponsorship, its role in the brand marketing mix and has a good working knowledge of sport, culture, and entertainment industries across the GCC region. The successful applicant will collaborate with the team to support and lead the numerous Brand Sponsorship accounts across the business.

The role will best suit someone who can manage complex partnerships, has experience of working with rights holders and a track record of achieving return on investment for brand clients. They will need to hold extensive knowledge of the sponsorship lifecycle, the main value drivers of sponsorship and have expertise in client leadership, broad consulting, sponsorship activation, integrated marketing, and team management. Someone with proven abilities in providing strategic recommendations to clients and leading a team is essential.

The successful applicant will serve as the leader and driving force of the Brand Sponsorship unit of the team, be responsible for client business, accountable for the unit's overall profitability and leader of the team's recruitment, development and performance.

The role has three main areas of focus:

PEOPLE: Build partnerships and foster collaborative relationships among clients, employees, partners and board members.

CLIENTS: Facilitate strong business relationships with new and existing clients, whilst striving to align with the company's operational and financial objectives.

BUSINESS ACUMEN: Enabled as a business leader, the individual will be responsible for building and managing a diverse team while operating in a multifaceted organisation effectively.

PEOPLE:

• Embody and reflect RISE's performance-based culture and commit themselves and their team to the highest standards for all agency work.
• Work effectively with cross-functional teams to deliver planning, consulting and executional excellence.
• Apply a genuine eagerness to mentor, grow, and develop a diverse and talented team.
• Manage and train the brand sponsorship and activation team members with responsibility for goal setting, feedback, and constructive guidance.
• Work closely with engagement teams to ensure account work is projected accurately and effectively and efficiently planned and staffed with all deliverables prioritised accordingly.
• Serve as a subject matter expert on football and related industry trends, sponsorship landscape, and competitive activities
• Proactively communicate insights and experiences with colleagues and clients
• Build relationships with third-party suppliers and manage team engagements to deliver brand activations in the digital and physical realms
• Guide brainstorming and idea generation sessions with cross functional teams
• Oversee the hiring, development, and training of the team, adapting the team's focus based on the needs of RISE and its clients.

CLIENTS:

• Demonstrate an understanding and a passion for his/her clients' industry, business, brand, and consumer target(s)
• Establish themselves as a trusted strategic business partner to the client and demonstrate leadership in meetings and client interactionLead client relationships in the key verticals and with select rights holders and brands
• Ability to identify needs that the client may not recognise and ensure that approaches and solutions are linked to objectives and future needs
• Consistently manage client expectations, ensure delivery of the highest quality service, and solicit and act on client feedback
• Ensure goals for client account growth, retention, and satisfaction are met with consistency and best-in-class conceptualisation, planning, and execution
• Employ a methodical approach to maintaining and developing strong relationships with clients, partners, properties, and throughout the industry to undercover and commercialise insights and new business opportunities
• Leverage relationships with rights sales team to support efforts between RISE and rights holders, supporting negotiation discussions on behalf of clients when necessary
• Deliverables include consumer insights, landscape analysis, business planning considerations, perspective on portfolio and property evaluations, multi-channel messaging and activation strategies, asset valuationand negotiation, etc

BUSINESS ACUMEN:

• Lead the company's Brand Sponsorship service offering, providing strategic advisory to brands and rights holders on their sponsorship programming
• Develop, refine, and advance RISE's sponsorship offering to best leverage marketplace intelligence, best practices, and creative innovation
• Own accountability of the service offering P&L across strategic planning, reporting and analysis, and resource planning (in collaboration with senior leadership).
• Manage profitability by collaborating with key stakeholders to develop and negotiate statements of work and ensure the work is delivered on budgetLead strategic development of new business pitches from RFP response to closing accounts, including contract negotiations
• Maintain strong presentation, verbal and written skills as well as proven ability to develop well-positioned and thoughtful documents and presentations
• Oversee various initiatives across RISE's sports, entertainment, and cultural client portfolio, applying focus on sponsorship strategy, evaluation and execution, as well as sponsorship best practice
• Oversee team-leading vendor relationships, including contracts, negotiations and oversight of the deliverables and quality of work.
• Lead RISE IP development, marketing and thought leadership initiatives that generate business impact for theBrand Sponsorship team
• Act as the authority on program and partner review debriefings and analyse and evaluate individual programs and partnerships
• Oversee team providing asset valuations and points-of-view for current partnerships and new partnership opportunities with RISE's team
• Collaborate with the internal accounts team to lead the continuous improvement of client deliverables with brand, consumer, and in-market learningsEnsure accuracy of scope and comprehensive budget management, including development and management of activation budgets to achieve client needsEnsure partnership activation projects remain on-budget, along with clear, timely and accurate financial reporting (internally and to the client).
• Maintain responsibility for client billings and ensure timely payments of invoices and against agreed billing schedulesTake an active role in the business development process, leading creative input into RFP responses, new client opportunities and existing client growth strategies (in both UAE and KSA)

ROLE RESPONSIBILITIES

• The successful candidate will be a true self-starter with an entrepreneurial mindset and strong critical thinking skills with proven success in leading multi-disciplinary teams and demonstrated ability to deliver exceptional work within budget parameters.Bachelor's degree required,
• Master's degree is a plusMinimum ten(10) years' experience in a sponsorship role at an agency, brand, sports or entertainment property, or related organisation
• Strong experience, knowledge, and understanding in/of football sponsorship, ideally with previous experience in the GCCDemonstrable expertise in select focal areas with a senior-level network of professional contacts
• Ability to lead clients and manage account teams in the midst of multiple programs/projects concurrently in a fast-paced and high-intensity work environment
• Firm grasp on reporting, analysis and budgetingExceptional relationship and influencing skills along with highly developed presentation and delivery skillsProven effectiveness in leading, managing and mentoring junior team membersApplication of superior prioritisation and time-management skills
• Proactive, team player with a strong work ethic and the ability to work independently.Exemplary written and oral communication skills with proficiency in PowerPoint, Word, ExcelPossess a good working knowledge of the Middle EastArabic language proficiency is a plus
• Specialist Skills overview: Practised People Leadership, Sponsorship Consulting Leadership, Strategic planning, Client Management & Communication, Sport & Entertainment strategy and activation, Public speaking, Pitching, Sales & Business Development, Talent Management, Negotiation, Brand building. Reporting and Analysis, Budget & Financial Management

About the Role:

We are seeking an accomplished and strategic Head of Partnership Management to steward our portfolio of active partnerships and ensure they deliver maximum value to our academic and cultural community. This critical leadership role focuses on the execution, health, and long-term success of our relationships with key partners across the cultural, academic, and creative sectors.

The ideal candidate is a master of relationship management, operational excellence, and strategic oversight, ensuring our partnerships are not just established but are actively nurtured, productive, and aligned with our institutional vision.

Key Responsibilities:

• Partnership Stewardship:
  Serve as the primary point of contact for existing partners, ensuring successful implementation of initiatives and fostering strong, mutually beneficial long-term relationships.
• Strategic Alignment:
  Ensure all active partnerships continue to align with and advance the institution's evolving academic, cultural, and innovation goals.
• Performance Management:
  Develop and implement a robust partnership management framework to track performance, impact, and partner satisfaction. Provide strategic briefings and reports to leadership to inform decision-making on renewals and expansions.
• Operational Excellence:
  Oversee the entire partnership lifecycle post-signature, including monitoring deliverables, coordinating review meetings, managing issue resolution, and ensuring compliance with all contractual obligations (MoUs, agreements).
• Cross-Functional Collaboration:
  Work seamlessly with internal academic, research, and administrative departments to embed partnership activities and ensure seamless execution.
• Governance & Accountability:
  Uphold the highest standards of governance, maintaining a comprehensive partnership database, ensuring proper documentation, and collaborating with legal and compliance teams.

Who We Are Looking For:

Experience:

• A minimum of 10 years of progressive experience in partnership management, account management, or strategic stakeholder relations.
• Proven track record of successfully managing and growing a complex portfolio of partnerships, ideally within higher education, the cultural sector, or the creative industries.
• Deep understanding of the operational needs of cultural or academic collaborations and experience managing partnerships with government entities and cultural bodies.
• Experience designing performance metrics and dashboards to evaluate partnership health and impact.

Capabilities & Skills:

• Execution Focus:
  Exceptional operational and project management skills with a keen attention to detail.
• Strategic Mindset:
  Ability to align partnership activities with broad institutional strategies and report on their strategic value.
• Relationship Management:
  A diplomatic, culturally sensitive, and proactive relationship builder. Must be skilled in managing expectations, resolving conflicts, and driving continuous improvement.
• Communication:
  Outstanding verbal and written communication skills in both
  English and Arabic
  are essential.
• Leadership:
  A collaborative leader who can coordinate cross-functional teams, ensure accountability, and foster a culture of excellence in partnership management.

The Manager - Customer Success is accountable for working closely with customers during all stages of engagement, from sales to solution and service deployment. S/He identifies customers' needs, ensures successful onboarding/retention and provides service excellence and timely complaint management.

Technical and Operations

• Understand customers' business goals, align with the company functionality and strategy and lead on a strategic technology solution roadmap;
• Manage the customer adoption lifecycle and raise customer risks/blockers, where appropriate;
• Coordinate with peers in support, engineering and consulting to address customer issues and leverage the post sales customer experience;
• Build and iterate on a customer success framework to provide measurable business and technical value to customers;
• Provide insight from customer data to internal stakeholders for appropriate actions and decisions;
• Understand customers at-risk and gaps that can hinder overall implementation, rollout and/or adoption of the solution;
• Manage the ongoing post sales experience with priority customers, managing both the IT line of business and key customer stakeholders;
• Address customer service issues and escalated complaints and ensure a prompt feedback and follow up;
• Answer customers' comments and suggestions and submit related reports and recommendations;
• Iterate ways to improve performance, efficiency and efficacy on metrics and customer feedback;
• Manage large projects or processes that span outside of the immediate job area;

Talent Development

• Lead and coach the team cultivating empowerment and ownership;
• Develop capabilities and secure a solid succession plan;

Conduct regular performance reviews, identify training needs and oversee development plans.

Education

Bachelor's degree in Business Administration or any other related field

Experience

At least 2 years of relevant experience

Key Competencies

• Customer centric
• Accountable
• Agile
• Communicate effectively
• Leadership
• Problem solving and decision making
• Business awareness
• Negotiation

Role Overview:

We are looking for a detail-oriented CRM Specialist to support our CRM operations and campaign execution. This role will work closely with the CRM Team and cross functional teams to deliver high quality campaigns, run A/B tests, and generate actionable insights.

Key Responsibilities:

• Build, schedule, and deploy CRM campaigns across push, whatsapp & in-app channels.
• Assist in setting up and monitoring A/B tests to optimize campaign performance.
• Generate and maintain regular performance reports, highlighting key insights.
• Support day to day CRM operations and ensure accuracy in campaign execution.
• Collaborate with design, product, and analytics teams to enhance customer engagement.

Requirements:

• 1–3 years of experience in CRM, digital marketing, or related fields.
• Hands on experience with CRM tools (Braze, MoEngage, CleverTap, or similar).
• Strong analytical skills and familiarity with campaign reporting.
• Attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Strong communication and organizational skills.

About Idaratech

Idaratech is a leading Saudi-built ERP & SaaS platform trusted by government and private sectors across the Kingdom. We empower organizations to automate HR, payroll, supply chain, and compliance — integrated with
Mudad, GOSI, Qiwa,
and
Muqeem
.

Key Responsibilities

• Configure, maintain, and improve CRM workflows.
• Create lead nurturing and automation campaigns.
• Monitor data quality, reporting, and analytics dashboards.
• Collaborate with Sales and Marketing to optimize the sales funnel.
• Deliver performance reports and actionable insights.

Qualifications

• 3+ years of CRM experience.
• Proficiency with Odoo CRM
• Strong analytical and reporting abilities.
• Knowledge of B2B SaaS or ERP models preferred.
• Excellent organizational and communication skills.

We are seeking a
Customer Relationship Management (CRM) Manager
to join our team and play a pivotal role in shaping our customer experience. This is a unique opportunity to build and optimize our CRM strategy from the ground up, directly impacting customer loyalty and business growth.

What You'll Do:

• Develop and Execute Strategy:
  Design, implement, and manage our comprehensive CRM strategy to increase customer retention, loyalty, and lifetime value.
• Customer Lifecycle Management:
  Map the customer journey and create targeted campaigns for each stage, from new customer onboarding to loyalty programs and win-back initiatives.
• Campaign Management:
  Oversee the end-to-end execution of multi-channel marketing campaigns (email, SMS, push notifications, etc.), including A/B testing, personalization, and performance analysis.
• Data Analysis:
  Use customer data to segment audiences, identify key trends, and generate insights that inform marketing and business decisions.
• Platform Management:
  Manage and optimize our CRM platform (Microsoft Dynamics), ensuring data integrity and seamless integration with other systems.
• Collaboration:
  Work closely with the marketing, e-commerce, and creative teams to ensure a cohesive brand message and customer experience across all touchpoints.
• Reporting:
  Establish key performance indicators (KPIs) and regularly report on the effectiveness of CRM initiatives to leadership.

What We're Looking For:

• Experience:
  5+ years of experience in a CRM or customer marketing role, preferably within the fashion, retail, or e-commerce industries.
• Technical Skills:
  Proven experience with major CRM platforms (Microsoft Dynamics) and a strong understanding of database management and marketing automation.
• Analytical Mindset:
  Excellent analytical skills with the ability to translate data into actionable insights. Proficiency in tools like Google Analytics or similar is a plus.
• Communication:
  Strong verbal and written communication skills with a keen eye for detail and the ability to craft compelling, on-brand messaging in Arabic and English.
• Project Management:
  A proactive, self-starter who can manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Passion for Fashion:
  A genuine interest in the fashion industry and an understanding of our target audience.

Job Title: CRM Manager

Location: Jeddah

Job Type: Full-time

About the Role

We are looking for a CRM Manager (5+ years of experience) to lead our customer relationship management strategy with a focus on data analytics, insights, and campaign evaluation. The role is key to understanding customer behaviors, measuring marketing impact, and developing strategies that improve retention, engagement, and lifetime value.

Key Responsibilities

• Manage and analyze CRM data to uncover insights and opportunities.

• Design, execute, and evaluate multi-channel campaigns.

• Define KPIs, track performance, and optimize campaigns.

• Drive lifecycle strategies (acquisition, onboarding, loyalty, win-back).

• Collaborate across teams to enhance customer experience.

Requirements

• Minimum 5 years of experience in CRM, customer analytics, or digital marketing.

Application

Send your CV to: -

We're Hiring

Customer Relationship Management (CRM) Specialist – Chinese Speaker

Location: Riyadh, Saudi Arabia

Role Overview

MRG
is seeking a
CRM Specialist (Chinese Speaker)
to manage the customer relationship operations, And Handling customer inquiries, and providing excellent customer service.

In this role, you'll collaborate closely with the Regulatory Affairs, Marketing, and Sales teams to support business objectives, improve client experience, and optimize operational efficiency.

Key Responsibilities

• Develop and implement CRM strategies aligned with company goals.
• Analyze customer data to identify opportunities for growth and improvement.
• Provide actionable insights to support the RA, Marketing, and Sales teams.
• Maintain and update client databases to ensure accuracy and reliability.
• Identify business opportunities.
• Collect and analyze customer feedback to enhance service quality.

Requirements

• Proficiency in
  English
  and
  Chinese
  .
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Understanding data privacy laws and compliance standards.
• Ability to work effectively within a collaborative, cross-functional team.

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing
Our National Graduate Program aims to attract, nurture and develop passionate Nationals talents. This program offers our excellent industry expertise, proficient functional knowledge and outstanding business insights, promoting a rich and rewarding career in Luxury Retail.

As a National Graduate going through the program, we will make sure to provide you and build with you the fundamental professional traits that you will need to succeed in your career. During the program you will be provided with a learning journey that is tailored to your specific field while also adapting to it the Groups behavioral competencies that will help enrich your career. We will also provide you with mentors who will help guide you and support your personal and professional development.

• Duration: 18 months Program
• Location: Jeddah
• Streams: Embark on a dynamic and immersive 9 month HR rotational journey, designed to give you hands-on experience across three key pillars of Human Resources: 3 months in Beauty, 3 months in The visitor and 3 months in Faces.

Throughout the program, you'll gain practical insights into the technical functions and responsibilities of each department. This well-rounded foundation will help you understand the full HR spectrum and how each area contributes to business success.

After completing the rotation, you'll move into a specialized track within one of the departments, where your 9-month long-term development plan will be tailored to your strengths and interests.

You will be in a creative and dynamic work environment that respects its people

You will be mentored by leaders who will support your development

What You'll Need To Succeed

• A Saudi national graduate with a master's degree in human resources or business administration
• Proficient in Arabic and English, both written and spoken
• Motivated to thrive in a dynamic and fast paced environment
• Passionate about the world of Luxury Retail

What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.