305 Order Taking jobs in Saudi Arabia

The main objective of this role is to provide administrative support to the Sales and Management team.

Description:
Location: Riyadh
Employment Type: Full-Time
Department: Sales

Duties and Responsibilities
• Provide general admin support to the Account Management team
• CRM data entry and maintaining an accurate calendar
• Maintain telemarketing database, vendor registration, and adhering to database confidentiality
• Market research and database development, i.e., conducting online searches to populate the Company database.
• Research various information required (via telephone, emails, and correspondence as needed)
• Contacts individuals, organizations, sub-contractors/agencies offices as requested by the Management
• Prepare bids and proposals for the sales team as required
• Send appropriate documentation to the project’s clients
• Responsible for procurement processes such as enquiries to suppliers, collect quotations, orders and prepare purchase orders
• Document controlling for all projects, filing and updating of all commercial records
• General office administration and assistance to Managers
• Establish an effective and organized filing system
• Attend meetings as needed or requested and take minutes of the meeting (if requested)
• Make travel arrangements and submit completed paperwork to the Finance Department for processing
• Maintains office supplies inventory by checking stocks and ordering the same with the administration team
• Ensure excellent customer service and attention to detail

Qualifications and Education Requirements
• Must have at least 3 years’ experience in a similar role.
• Strong Communication Skills, with an excellent command of English
• High level of work ethics and commitment to customer satisfaction
• Ability to work individually and in a team environment
• Strong organizational and time-management skills

Preferred Skills
• Proficient in MS Office and Outlook

How to Apply:
Please send your resume to with the position you are applying for in the subject line .

Responsibilities

• Develop and create quotes, proposal and other documentation as assigned by the Sales Engineer.
• Prepares Purchase Order Check List (POCL) and sets a meeting with Project unit and Engineering department for a proper handover of jobs where order conditions, change orders and other customer requirements are clearly relayed.
• Collaborate with sales team to obtain documents which are not provided by customer in the inquiry.
• Manage communications with client’s technical department and responds to clarification with regards to the submitted proposal.
• Ensuring that the requirements of ISO 9001 and EMS 14001 are being implemented and maintained.

• Minimum2 years of working experience as Sales Support Engineer or similar field of work.
• Extensive knowledge in the Saudi Market especially in switchgear and electrical panel business and tendering .
• Proficient in English Language, Computer Literate
• Sales and Negotiation Skills

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Position Summary

When you work at Daktronics, you’ll be part of something amazing. We design, engineer, manufacture and support bold, eye-catching digital LED display technology and audio systems.

Our products bring excitement to professional, college and high school games. They attract customers for businesses around the world, and even provide direction for people as they travel, work and play.

As part of the Daktronics team, you’ll have interesting, impactful work with flexible opportunities. You can learn and grow at a company that provides competitive compensation and meaningful benefits – and the people are second to none.

What will the work look like for me?

This is a full-time role located in Riyadh, Saudi Arabia to support Daktronics sales and service team in the Middle East. Daktronics has a long-term emphasis on customer satisfaction.

• Accurately and timely update information/data into Daktronics software systems and databases.
• General administrative support to sales and service.
• Organization and management of employee travel and expense reporting.
• Answer and direct international sales calls.
• Schedule and prepare for meetings and events.
• Document maintenance.
• Print, organize, and mail documents.
• Be responsible in renewing Daktronics’ trade license and all other related licenses, renewing/adding Employees residence visas, Employee IDs, any governmental company related paperwork, etc.
• Manage office related supplies and be able to process payments as needed.
• Complete submittals include printing, stamping, filling and delivering tenders timely.
• Assist with errands for the office employees as needed.
• Support general operations initiatives and utilizing the Internet on customers and or marketing information.
• Handling office shipment in and out of the office.
• Must possess focus on providing excellent support to both internal and external customer needs.
• Professionally respond to verbal and written requests.
• Manage multiple requests and time sensitive deadlines in a fast-paced environment.
• Maintain, document and support standard process and procedures. Open to continuous improvement.
• Work effectively within a global team along with being independent with little supervision.
• Consistently complete quality work in a timely manner.
• Pro-actively prioritize and communicate workload on an ongoing basis.
• Flexibility to work outside normal business hours and/or during different time zones for occasional training or corporate online meetings.
• Occasionally work overtime to support the sales and service team.
• Follow company guidelines and policies.
• Be aware of Daktronics products and stay up to date with any technological updates.
• Schedule and attend sales meetings, the ability to open doors for Daktronics in the public and private sectors.
• Document sales notes and be able to record Sales requests on Salesforce.

Where is this opportunity located?

Position located in Riyadh, Saudi Arabia.

Qualifications

To be considered for Admin Sales Support, we require the following:

• Must be Saudi national.
• Bachelor's degree in business, Communications, Global Studies, or related field.
• Fluent in Arabic. Fluent in English, written and verbal.
• One (1) or two (2) years of Admin/Sales support experience preferred.
• Advanced skills in Microsoft Office programs (Word, Excel, Outlook, PowerPoint). Capable of learning new technology programs.
• Ability to travel around the kingdom for any sales meetings as needed.
• Demonstrated organizational skills and attention to detail.
• Strong verbal and written communication skills, including phone skills.
• Valid Saudi Arabia Driving license is a plus.
• Applicants must be 18 years of age or older.

Ready to make an impact? Apply now and start your journey with Daktronics.

• Entry level

• Full-time

• Other

• Manufacturing

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Overview

The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position requires a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The agent will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.

• A minimum educational qualification of a diploma or bachelor’s degree in a relevant field.
• Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
• Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
• Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
• Strong problem-solving skills and the ability to think on one’s feet to address customer inquiries effectively.
• High level of empathy and patience when dealing with customer complaints or concerns.
• Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
• Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
• Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.

• Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
• Accurately document and track customer interactions in the company’s CRM system, ensuring all information is up-to-date for effective follow-up.
• Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
• De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
• Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
• Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
• Maintain a strong understanding of company products and services to provide informed guidance to customers.
• Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
• Uphold compliance with company policies and industry regulations during all customer interactions.

• Excellent communication skills, both written and verbal, to convey information clearly and professionally.
• Strong customer focus with a commitment to ensuring a positive customer experience.
• Effective problem-solving abilities to identify solutions in high-pressure situations.
• Adaptability to changing environments and ability to learn new technologies quickly.
• Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
• High level of empathy to understand customer concerns and provide appropriate responses.
• Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
• Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
• Resilience and patience when handling difficult customer interactions.
• Time management skills to prioritize tasks effectively in a busy environment.

• Entry level

• Full-time

• Customer Service

• Human Resources Services and Telephone Call Centers

Call Center Representative


We are seeking a skilled and experienced Call Center Representative to join our team in Jeddah. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information to customers regarding products, services, and company policies
- Resolve customer complaints and escalate issues to the appropriate department when necessary
- Maintain a positive attitude and provide exceptional customer service at all times
- Complete call logs and update customer records with relevant information
- Follow communication procedures, guidelines, and policies
- Strive to meet monthly performance targets

Requirements:
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in Arabic or Hindi, both written and verbal
- Familiarity with CRM systems and practices is a plus
- Ability to handle high volume of calls in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Flexibility to work varying shifts including nights, weekends, and holidays if needed

Salary:
This position offers a competitive salary of 1700$ per month.

Location:
This job is located in Jeddah. All nationalities are welcome to apply.

Benefits:
We offer an inclusive work environment that values diversity and promotes growth opportunities for our employees. This position does not require English proficiency.

If you meet the above requirements and are passionate about providing top-notch customer service, we encourage you to apply for this exciting opportunity!

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