15 Operations Support jobs in Saudi Arabia

Job ID: | Souq.com for E-Commerce LLC

The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centers. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data.

Key job responsibilities
This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.
Roles and Responsibilities:
1. Remotely monitor efficient functioning of the assigned sites via out bound call, emails and by coordination with field executives
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
4. Train and direct sellers for execution and adherence of norms and practices
5. Devise and deploy SOP's, analyse data, and propose features and processes, which focus on improving the Seller experience
6. Willing to work on weekends

- <1 years of experience, preferably Operations.
- Excellent Communication Skills.
- Demonstrated basic analytical ability, results-oriented environment with external customer interaction.
- Highly proficient in Microsoft excel and Windows based applications.
- Able to work on weekends (and shifts)
- Should be fluent in English and Arabic (Verbal and written).

- Skill to handle external sellers as stakeholders/customers with outstanding organizational and follow-up skill
- Good analytical and problem solving skills with a capability of setting priorities and working under pressure
- Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
- Experience in working with logistics and/or manufacturing industry is an advantage

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Job Title

Operations Support Agent (Scan and Cage) (Saudi National Only)

• Responsible to process bayans/BOEs, and support in linking and generation of Final Bayans/BOEs
• Job location will be in either Riyadh, Dammam, or Jeddah
• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by Fortune magazine. FedEx delivers for its customers with transportation and business solutions across more than 220 countries and territories.

The People-Service-Profit (P-S-P) philosophy guides FedEx decisions, policies, and activities. FedEx cares for its people; they, in turn, deliver the high-quality service that customers expect. Our culture emphasizes innovation, well-being, and teamwork to support business success.

Our culture and values are central to how we operate globally, and our work environment encourages contribution and growth across the organization.

Operations Support Agent (Scan and Cage) (Saudi National Only)

• Responsible to process bayans/BOEs, and support in linking and generation of Final Bayans/BOEs
• Job location will be in either Riyadh, Dammam, or Jeddah
• Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

• Accuracy & Attention to Detail
• Microsoft Office & PC Skills
• Planning & Organizing Skills
• Interpersonal Skills
• Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by Fortune magazine. FedEx delivers for its customers with transportation and business solutions across more than 220 countries and territories.

The People-Service-Profit (P-S-P) philosophy guides FedEx decisions, policies, and activities. FedEx cares for its people; they, in turn, deliver the high-quality service that customers expect. Our culture emphasizes innovation, well-being, and teamwork to support business success.

Our culture and values are central to how we operate globally, and our work environment encourages contribution and growth across the organization.

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Description:

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Performing ER operations services support tasks efficiently for non-staff, in a timely manner and according to quality standards, as per the defined policies and procedures, to achieve departmental operational plans and development.

Termination and Resignation Processes

• Initiate and manage the termination/resignation processes, including creating the required documentation.
• Conduct exit interviews and follow up with managers to finalize processes efficiently and on time.

Performance Management and Evaluation

• Ensure timely evaluation of new hires, providing fair assessments and adequate feedback.
• Administer annual performance management, including awareness sessions, calibration sessions, and deadline follow-ups.

Reporting and Documentation

• Design, prepare, and develop turnover reports covering issues such as hiring, leaving, transferring, and re-hiring.
• Update ER forms, including exit interviews, complaints, and termination/resignation documentation.

Promotions and Internal Hiring

• Advise on employee promotions from E1 grade and below.
• Handle all internal hiring-related issues.

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.
• Have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform planned activities to meet operational and development targets as per schedules.
• Utilize resources effectively to achieve objectives within cost and time constraints.
• Provide periodic reports detailing deviations and execution of planned tasks.

Problem-Solving:

• Solve related problems and escalate complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes, including specifications for products, processes, or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automation opportunities.

Compliance:

• Comply with related policies, procedures, and work instructions.

Health, Safety, and Environment:

• Ensure compliance with relevant safety, quality, and environmental management procedures to guarantee safety, legislative compliance, and high-quality delivery.

Bachelor's Degree in Human Resources

2 to 4 years

Ad Hoc Reporting, Data Collection, Employee Records Maintenance, Spreadsheet Preparation, Time Recording

Job Overview

Service Business Operations Specialist Support

Responsible for activities and processes for driving first class service contracts process execution, data accuracy and billing excellence. Manage day-to-day operations, ensuring key Business Operations KPIs are met and workload is evenly distributed across the team. Support the business operations leader on activities related to driving growth by setting up effective processes to collect and analyze data.

• Ensure first class service and maintenance of contract process execution on customer service contracts; non-contract services; data entry and data quality including additions, deletions, billing schedules and modifications to existing contracts.
• Update ERB system (Service Max) with all newly installed and rev rec’d systems with their standard and extended warranty start date and end date as per the Commissioning Acceptance Certificate (CAC).
• Ensure quality and integrity of the customer contracts as they are entered into the system.
• Keep SFDC up-to-date by updating opportunities and utilize SFDC to create and export useful reports.
• Ensure timely and accurate billing of customers for contract and non-contract services.
• Handle invoice submissions to cash and collaborate with the cash team for any disputes.
• Publish analytical reports including, but not limited to, Pending invoicing report, Invoicing Analysis, PM planning and monitoring report.
• Work closely with Service Team, Finance, and cash team to resolve and process-related issues.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
• Support the Business Operations team in all requirements within their scope.
• Provide regular updates on business requirements status to the Business Operations Leader.
• Utilize general business knowledge to understand how team efforts contribute to overall objectives.
• Resolve issues using established procedures; consult supervisor or more senior team members for issues outside defined instructions/parameters.
• Effectively manage and prioritize various projects with minimal supervision.
• Participate in special projects as assigned.
• Be aware of and comply with the GE HealthCare Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.

• Bachelor’s degree from an accredited college or university.
• Minimum 2–3 years’ experience with Business Administration or Finance or Accounting degree.
• Excellent written and verbal communication skills.
• Fluent in English and Arabic (essential).
• Proficient with PC office software such as Excel, Word, PowerPoint, etc.

• Finance and Accounting background is preferred.
• Experience operating any ERP/CRM solution.
• Excellent communication and interpersonal skills.
• Proficient in utilizing Excel for data analysis, reporting, and advanced formula application.
• Ability to operate effectively in a multi-tasking, dynamic environment while maintaining a forward-thinking and customer-first attitude.

• Mid-Senior level

• Full-time

• Health Care Provider and Finance
• Industries: Hospitals and Health Care

• Manage day-to-day financing operations, including loan origination, underwriting, disbursement, repayment tracking, and collections.
• Develop and implement efficient workflows to improve processing times and customer satisfaction.
• Lead, train, and mentor the operations team to ensure high performance and adherence to company policies.
• Monitor performance metrics and provide regular feedback to team members.
• Ensure all lending and financing processes comply with regulatory and legal standards, including AML and KYC requirements.
• Identify and mitigate operational risks to protect the company and its stakeholders.
• Collaborate with the customer service team to address client inquiries, complaints, and escalations related to lending and financing products.
• Drive initiatives to improve customer satisfaction and retention.
• Analyze current operational processes and identify opportunities for automation and efficiency.
• Work closely with the IT and product teams to implement system enhancements and new technologies.
• Prepare and present regular operational performance reports to senior management.
• Analyze trends and recommend strategies to improve operational effectiveness and profitability.
  
  

• Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
• 5+ years of experience in operations management within the lending, financing, or financial services industry.
• Strong understanding of lending products, credit risk management, and regulatory compliance.
• Proficiency in operational systems and lending software.
• Excellent leadership, communication, and problem-solving skills.
• Strong analytical mindset with attention to detail and ability to manage multiple priorities.
  
  

• Strategic thinking and decision-making.
• Knowledge of market trends in lending and financing.
• Proactive approach to operational challenges.
  
  

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  
  

Join to apply for the Operations and Support Manager role at HALA

Join to apply for the Operations and Support Manager role at HALA

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

Who Are We

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

We are seeking an experienced Operations Manager to oversee and optimize the operational processes of our financing services. The ideal candidate will ensure smooth workflows, compliance with financial regulations, and exceptional customer service, while contributing to the company’s growth and profitability.

Key Responsibilities

• Manage day-to-day financing operations, including loan origination, underwriting, disbursement, repayment tracking, and collections.
• Develop and implement efficient workflows to improve processing times and customer satisfaction.
• Lead, train, and mentor the operations team to ensure high performance and adherence to company policies.
• Monitor performance metrics and provide regular feedback to team members.
• Ensure all lending and financing processes comply with regulatory and legal standards, including AML and KYC requirements.
• Identify and mitigate operational risks to protect the company and its stakeholders.
• Collaborate with the customer service team to address client inquiries, complaints, and escalations related to lending and financing products.
• Drive initiatives to improve customer satisfaction and retention.
• Analyze current operational processes and identify opportunities for automation and efficiency.
• Work closely with the IT and product teams to implement system enhancements and new technologies.
• Prepare and present regular operational performance reports to senior management.
• Analyze trends and recommend strategies to improve operational effectiveness and profitability.
  
  

• Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
• 5+ years of experience in operations management within the lending, financing, or financial services industry.
• Strong understanding of lending products, credit risk management, and regulatory compliance.
• Proficiency in operational systems and lending software.
• Excellent leadership, communication, and problem-solving skills.
• Strong analytical mindset with attention to detail and ability to manage multiple priorities.
  
  

• Strategic thinking and decision-making.
• Knowledge of market trends in lending and financing.
• Proactive approach to operational challenges.
  
  

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at HALA by 2x

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Riyadh, Riyadh, Saudi Arabia 17 hours ago

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Our client is one of the largest banks/financial services institutions in Saudi Arabia. This role will be based in Riyadh.

The SVP - IT Operations and Support role will be responsible for:

• Overseeing all aspects of IT Operations
• Establishing monitoring, control, and governance frameworks for IT Operations
• Minimising downtime, expediting resolution, and maintaining high availability of critical systems by ensuring robust incident management
• Developing automation strategies for IT Operations, with the objectives of cost reduction, improved performance, and minimised footprint
• Creating strategies for improvements in testing and pre-production environments
• Working closely with development and QA leadership to establish testing standards and infrastructure that minimise production issues
• Developing relevant KPIs, SLAs and metrics to monitor and evaluate performance
• Performance reporting through real-time dashboards
• Establishing strong governance frameworks to ensure compliance with regulatory requirements, internal policies, and industry standards
• Working closely with other technology leaders, including delivery, enterprise architecture, and digital innovation teams, to align IT operations with broader strategic objectives

The SVP - IT Operations and Support role will be/have:

• At least a Bachelor's degree in Information Technology, Computer Science, or a related field of study (Master's is preferred)
• 15+ years of experience in IT, majority of which should have been in the banking/financial services industry
• Previously led large IT Operations departments in top-tier banks
• Been part of large-scale transformation programs within banks
• An excellent understanding of monitoring, governance, and control frameworks for large-scale IT environments
• Led automation initiatives that enhance efficiency and reduce operational costs
• Deep understanding of testing environments and pre-production infrastructure
• Familiarity with best practices for QA, testing, and release management in banking environments
• Strong leadership skills with the ability to manage and inspire cross-functional teams in a high-pressure environment
• Exceptional communication and stakeholder management skills, with the ability to provide clear visibility and updates to executive leadership
• A strategic thinker with a focus on operational efficiency and cost-effectiveness
• Excellent problem-solving skills with a focus on minimising downtime and maximising performance
• An analytical mindset; capable of identifying and addressing issues before they escalate
• Based in/willing to relocate to Riyadh