1 083 Operations Professionals jobs in Saudi Arabia

Information Management & Disruptive Technology

Country

Location

Job Grade

E2

Closing Date

04-Jan-2025

To implement IsDB collaboration solutions and platforms on-premise and on the cloud according to the relevant IT policies, processes standards, and guidelines, and operate them in line with the agreed SLAs and KPIs through the end-to-end operations lifecycle including designing, deploying, administering, operating, monitoring, and supporting to meet the requirements of internal and external business stakeholders, ensuring availability, performance, and security that enables internal and external business stakeholders to securely communicate and work together to achieve common objectives.

Collaboration solutions and platforms include corporate email messaging, calendar, instant messaging, social networking, audio and video conferencing, telephony, content sharing, document management, task management, file storage, and presence awareness along with complementary security features and capabilities.

1. Design and implement the overall landscape for collaboration solutions and platforms on-premise and in cloud based on industry standards and best practices including deployment, administering, operating, monitoring, and supporting to support the operational business needs and meet availability, performance, and security requirements with target SLAs and KPIs.
2. Ensure appropriate tools, solutions, processes and procedures and other mechanisms are developed, maintained and implemented to achieve performance targets, security controls, service levels and operational continuity.
3. Support the selection, coordination, partnering and consultation with collaboration solution vendors to ensure appropriate third parties are selected for the implementation, enhancement, operations, and support of collaboration solutions.
4. Supervise third parties delivering collaboration solution operations and monitoring services to ensure compliance to SLAs, process adherence and innovation to achieve operational objectives for availability, performance and security according to agreed service levels.
5. Supervise the implementation and integration of collaboration components aligned with enterprise architecture and solution architecture.
6. Ensure the development, implementation, maintenance and review of appropriate security roles and profiles to manage and access the collaboration platforms and coordinate with relevant teams to ensure support for access issues.
7. Manage the transition from collaboration solution design and deployment to the operations and ensure a smooth handover from the implementation phase to the operations and support phases.
8. Establish controls to ensure that changes to collaboration platforms follow the change management processes to minimize the risk of disruption to the production environments and ensure operational continuity.
9. Develop and manage the quality assurance plans related to the collaboration platforms to ensure adherence to standards and best practices.
10. Analyze collaboration platforms performance and develop solutions with action plans to enhance and tune performance to meet SLAs and KPIs.
11. Coordinate with relevant teams to plan, design, implement and test the operational resiliency and disaster recovery configuration for collaboration solutions to ensure that IsDB maintains the ability to maintain business operations in the event of a crisis or major incident.
12. Develop backup and recovery strategies aligned with IT policy and ensure compliance for operations and testing of backups for collaboration solutions in order to protect IsDB data and provide assurance of recoverability from major incidents.
13. Supervise the monitoring and troubleshooting of incidents related to the IsDB collaboration platforms to meet incident resolution targets within agreed upon SLAs.
14. Coordinate with relevant teams to ensure that information security policies, processes, standards and guidelines are implemented and maintained for collaboration platforms to ensure appropriate risk mitigation controls are in place according to IsDB requirements.
15. Support the end-to-end procurement of collaboration platforms and services to ensure the best value for IsDB.
16. Update and maintain the recommended procedures, work methods and standards for collaboration solution operations such as back-up, security, monitoring, patching, release and deployment, and change for collaboration solutions to minimize risk of service disruption and achieve availability, performance and security targets for collaboration solutions.
17. Develop and deliver communication and awareness campaigns through using different channels and methods to disseminate knowledge and encourage adoption for the efficient and effective usage of collaboration solutions that enable internal and external stakeholders to work together in achieving common objectives.
18. Support or lead communication with senior management, business stakeholders and department management through presentations and reports on plans, performance, SLAs, KPIs and incidents related to collaboration platforms operations and adoption.

Bachelor’s degree in computer science, engineering, information technology or similar field.

5+ years of experience in managing collaboration solutions and platforms based on Microsoft 365.

• Strong knowledge and experience in end-to-end collaboration platform and solution implementation and operations.
• Strong knowledge and experience in IT service management including incident, problem, change, configuration, and availability management.
• Strong knowledge and experience in designing and implementing security roles and profiles for collaboration solutions.
• Strong experience in implementing security controls according to industry standards for collaboration platforms and solutions.
• Knowledge and experience in implementing operational resiliency for collaboration platforms and solutions.
• Experience in managing and coordinating with third-party solution and service providers.

French - Preferred

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE & TEAM

At SITA, we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals, objectives, and outcomes. As a Customer Operations Specialist, you would be responsible for executing against our promises, ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA products & services to ensure we can retain and expand the account revenue.

As a Customer Operations Specialist, it is also expected of you to engage in, manage, and maintain any third-party contracts that SITA might have fulfilled with the client.

WHAT YOU'LL DO

1. Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
2. Provide proactive tactical innovative advice to customers.
3. Own end-to-end operational escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed early.
4. Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
5. Lead the continual process improvement process with the customer, including recommendations for service upgrades, and proactively monitor SITA customer services to identify improvement and risk areas, owning the various service improvement plans.
6. Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
7. Manage other client service staff supporting the customer.
8. Manage third-party suppliers according to contract specifications.
9. Contribute with Sales and Bid teams to develop customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs.

Qualifications

ABOUT YOU

• Bachelor's degree in IT, Telecom, or equivalent.
• 7+ years of customer-facing experience delivering IT services to internal or external customers.
• 5+ years of experience in the Airline / Air Transport industry.
• Bilingual in Arabic and English (both required).
• Applicants must be Saudi nationals to be considered for this position.

EXPERIENCE :

• Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
• Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
• Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.
• Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
• Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
• Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.

KNOWLEDGE :

• Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
• Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
• Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Health Scores.
• Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
• Analytic thinking with problem solving as primary outcome.

SKILLS :

• Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
• Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
• People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
• Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.

NICE-TO-HAVE

• Experience in a complex multi-cultural matrix management organization.
• ITIL Certification.

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week : Work from home up to 2 days per week (depending on your team's needs).

Flex Day : Make your workday suit your life and plans.

Flex Location : Take up to 30 days a year to work from any location in the world.

Employee Wellbeing : We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days a year. We also offer Champion Health, a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

The HR Operations Specialist (Personnel) will be a key member of our HR team, responsible for the efficient and accurate execution of all personnel-related processes and administrative tasks. This role requires a thorough understanding of Saudi labor laws and regulations, strong attention to detail, and a commitment to providing excellent employee support. The successful candidate will contribute to maintaining a smooth and compliant HR operation, supporting our employees throughout their lifecycle with Leader Group.

Key Responsibilities

• Employee Lifecycle Management:
• Manage the full employee lifecycle processes, including onboarding, transfers, promotions, demotions, and offboarding (resignation, termination, retirement).
• Prepare and process all necessary HR documents, contracts, letters (e.g., offer letters, warning letters, experience certificates, salary certificates).
• Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System) and physical files, ensuring data integrity and confidentiality.
• Attendance & Leave Management:
• Administer and track employee attendance, working hours, and overtime in compliance with Saudi labor law.
• Process and manage all types of leave requests (annual leave, sick leave, maternity leave, etc.), ensuring adherence to company policy and legal requirements.
• Reconcile attendance records with payroll data.
• Social Insurance & Government Relations:
• Handle all aspects related to Saudi Social Insurance (GOSI) registration, updates, and terminations for employees.
• Assist in managing other government-related HR processes as required (e.g., Mudad, Qiwa, Muqeem, Ministry of Labor inspections).
• Payroll Support:
• Provide accurate and timely data to the payroll team, including new hires, terminations, salary changes, deductions, and bonuses.
• Assist in resolving payroll-related queries from employees.
• HR Policies & Procedures:
• Ensure compliance with all Saudi labor laws and regulations.
• Assist in the implementation and communication of HR policies and procedures.
• Employee Relations & Support:
• Act as a first point of contact for employee queries related to personnel matters, HR policies, and procedures.
• Provide guidance and support to employees on various HR-related topics.
• Reporting & Analytics:
• Generate various HR reports as needed (e.g., headcount, turnover, leave utilization).
• Contribute to data analysis to identify trends and support HR decision-making.
• Continuous Improvement:
• Identify opportunities for process improvement within HR operations to enhance efficiency and employee experience.
• Participate in HR projects and initiatives as assigned.
  

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum of 3 years of progressive experience in HR Operations/Personnel, with a strong focus on Saudi labor law.
• Proven experience working in Saudi Arabia is essential.
• Solid understanding of Saudi Labor Law, GOSI regulations, and other relevant government requirements.
• Proficiency in using HRIS systems (experience with specific HRIS is a plus).
• Excellent computer skills, particularly in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong attention to detail and accuracy in data entry and record-keeping.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to handle confidential information with discretion and integrity.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proactive, self-motivated, and a team player.
• Fluency in Arabic and English is required.

Join to apply for the Travel Operations Specialist role at Canonical

Join to apply for the Travel Operations Specialist role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring Travel Operations Specialists to join our Business Services team, ensuring smooth travel for colleagues and guests from countries all around the world to our company meetings and industry events. Our team set travel policy, support travel decisions, respond to travel emergencies and are responsible for supplier relationships.

We look for positive team players who are self-driven and results oriented, with excellent attention to detail. The best candidates show that they are forward planners, reliable and determined, and keen to assume responsibility for projects, processes and policy. We are a unique global business, so we are not looking for candidates with extensive experience so much as excellent organisers and communicators who are keen to develop skills and strive for continuous improvement.

Location: Worldwide - home based, except in locations where we have an office, such as London, Taipei and Beijing.

Responsibilities

• Engage with colleagues to address travel queries and issues
• Work with the wider business services team on company and industry event plans
• Hold travel vendors accountable for providing excellent service
• Check invoices to ensure accurate charges and timely payments, credits and refunds for travel
• Monitor trends, spend, emissions and compliance with company policy
• Track unused tickets, credits and airline points usage
  
  

• Excellent academic results at school and university
• A degree in a business or technical subject
• Excellent communication skills
• Responsible and accountable
• Self-awareness and thoughtfulness
• Ability to travel up to four times a year for company events of up to two weeks duration
• Ability to learn new technology and software quickly
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Overview:

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit Responsibilities:

• To lead the co-ordination, management and delivery of the sales and account management processes working closely with JAGGAER sales, marketing, legal and finance teams:
• Support the regional team on Salesforce.com processes & adoption assisting to drive global process alignment.
• Ensure a high level of data accuracy & integrity is maintained.
• Pro-active support and interaction with internal and external stakeholders
• Support the teams in account, opportunity, sales pipeline, contracting, billing and renewal activities and reporting.
• Direct participation in weekly sales calls and monthly sales meetings
• Activity and process reporting support special projects and other adhoc duties as needed.
  
  

• A bachelor’s degree preferably in Administration
• Strong interpersonal, communication, and problem-solving skills are essential along with great attention to detail and enthusiasm for engaging with colleagues and customers alike.
• Strong capabilities with business applications, including MS Office, Salesforce.com, Finance and Reporting.
• Pro-active, with a hands-on and can-do attitude.
• A fun team player.
• Innovative & technically intuitive.
• Ability to work under pressure and meet multiple deadlines.
• Fluent and strong written and verbal Arabic and English.
• Strong documentation, numerical and communication skills
• Must be a Saudi National.
• Must be based in Riyadh, KSA
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Construction

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We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Product Operations Specialist who can help us move even faster.

noon’s fastest hyper-local delivery platform, noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

• Lead cross-functional discussions with the operations team to identify pain points and collaborate with product and engineering teams to create effective, productized solutions.
• Drive the adoption of new products/features, ensuring alignment with operational needs and goals.
• Collaborate with the product analytics team to define and set up key adoption and success metrics, ensuring clear visibility on progress.
• Accelerate product rollouts across dark stores, central warehouses, and middle-mile operations to enhance operational efficiency.
• Strengthen the product feedback loop by gathering insights, tracking performance, and driving continuous product improvements.

What you'll need:

• Basic understanding in data analysis tools (e.g., Excel, SQL).
• Ability to think from a user’s perspective and prioritize user experience.
• Basic analytical and problem-solving skills.
• 2+ years of experience in product operations is preferred but not mandatory. Experience in the grocery or e-commerce industry is a plus
• Basic experience with APIs and Postman tools for testing and troubleshooting.(Good to have)
• Strong organizational skills and attention to detail.
• Cross-functional collaboration and negotiation skills.
• Experience working in a fast-paced, collaborative environment.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Strategy/Planning, Product Management, and Supply Chain
• Industries Internet Marketplace Platforms

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Get notified about new Operational Specialist jobs in Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 14 hours ago

Riyadh, Riyadh, Saudi Arabia 13 hours ago

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• Execute and manage daily HR operations (onboarding, offboarding, updates, transfers, leave management, etc.).
• Maintain and update employee records accurately and consistently.
• Monitor attendance and ensure timely processing through HR systems.
• Support the implementation of HR policies and ensure compliance.
• Prepare periodic HR reports (e.g., turnover, leave balances, payroll summaries).
• Coordinate with other departments to ensure smooth internal operations.
• Handle government platforms (e.g., GOSI, Qiwa, Mudad, Muqeem, Jisr, etc.).
• Work with ERP or HR management systems as needed.
  
  

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 2 years' experience in HR operations.
• Solid knowledge of HR systems and government portals.
• Proficiency in Microsoft Office, especially Excel.
• Strong communication skills and attention to detail.
• Experience with ERP systems is a plus

Mozn is a rapidly growing technology firm revolutionising the field of Artificial Intelligence and Data Science headquartered in Riyadh, Saudi Arabia and it’s working to realise Vision 2030 with a proven track record of excellence in supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.

We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.

About the role

We are looking for a People Operations Specialist to perform all people operations tasks while maintaining compliance with internal policies and local regulations.

What you'll do

• Execute the monthly payroll process & all relevant reporting.
• Handle all people operations related reporting including periodic reconciliations and ad-hoc requests.
• Maintain a high standard of accuracy and quality of all people operations data.
• Act as a point of contact for all payroll internal and external related inquiries or requests.
• Perform all tasks related to the full HR operations cycle from onboarding to offboarding, ensuring all documentation and systems are up to date and compliant with internal policies and local regulations.
• Providing support to the business in all HR operations tasks, ensuring all deadlines are met and Employees are satisfied with the service level.
• Manage medical insurance transactions in coordination with the broker.
• Maintain digital records of employees.
• Keep up-to-date with the latest HR trends and best practice.
• Perform all government relations tasks while ensuring full compliance with all the local regulations.

Qualifications

• Bachelor’s degree in Accounting, Data Analysis or any related field, certificates are a plus.
• 3 + years of experience in accounting/finance/data reporting. People Operations experience is a plus.
• Excellent bilingual verbal and written communication skills.
• Understanding of HR processes, policies, and compliance requirements is a plus.
• High level of integrity and confidentiality when handling sensitive HR data.