810 Operations Professionals jobs in Saudi Arabia
Operations Specialist
Posted 6 days ago
Job Viewed
Job Description
SWATX is searching for a driven individual who can help us streamline daily operations to ensure efficiency and adherence across all departments. The operations specialist should be comfortable communicating with people throughout the organization, able to solve problems and improvise as needed, and adept at estimating and managing time for a variety of tasks. The ideal candidate is a natural coordinator who has a strong sense of big-picture objectives and a sharp eye for detail.
Objectives of this role
- Develop and implement department-wide quality control measures
- Recommend new procedures for increasing the efficiency of day-to-day operations
- Maintain communication with operations manager, staff members, and vendors to ensure adherence to protocols across key touch points
- Assist the operations manager in developing, planning, and coordinating operational activities
- Oversee inventory management practices and improve them when necessary
- Ensure that operations are in legal compliance with local and national regulations
- Monitor day-to-day operations, report on performance, and recommend actionable improvements when necessary
- Order supplies and manage inventory, coordinating with accounting and finance departments to adhere to budget
- Create procedures and protocols (such as checklists) and distribute to staff
- Communicate and coordinate with employees (including executive operations team) and vendors
- Onboard and train new employees to ensure that they adhere to standard operating procedures
- Must be present currently in KSA
- Proven organizational skills, including time management
- Project management experience
- Strong analytical and problem-solving skills
- Self-sufficiency and an ability to work with minimal supervision
- Strong verbal and written communication skills
- Attention to detail
- Two or more years of experience in an operational or similar role
- Proficiency with Microsoft Excel and other productivity applications and platforms
Operations Specialist
Posted 16 days ago
Job Viewed
Job Description
Join to apply for the Operations Specialist role at Noon-The Social Learning Platform
Join to apply for the Operations Specialist role at Noon-The Social Learning Platform
About Noon :
Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
Hear it directly from our CEO and co-founder: this
Office: This role is full-time and Riyadh-based.
About the role:
We are seeking an Operations Specialist with strong communication skills and experience in Microsoft Office, tech, and performance evaluation to join our team.
Responsibilities:
- Assign teachers to appropriate subjects and grade levels based on their expertise.
- Organize and manage the subject schedule for each academic term.
- Train new teachers on how to use the platform effectively.
- Respond to teachers’ inquiries and provide necessary support.
- Monitor teachers’ daily class performance according to the schedule.
- Conduct weekly evaluations, provide feedback, and ensure the implementation of suggested improvements.
- Oversee lesson planning and ensure it meets academic objectives.
- Analyze teachers’ performance reports and recommend strategies for improvement.
- Stay updated with the latest teaching methodologies and educational technologies.
- Bachelor’s degree in Education, Business Administration, or relevant field.
- 1 to 3 years of relevant experience in a similar role.
- Proven experience as an Operations Specialist or in a similar role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and educational technologies.
- Experience in performance evaluation and feedback provision.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Solving the Biggest Problem in Education: We’re addressing the most important and challenging issue in the sector—scaling star teachers and making learning fun.
- Innovation at a Global Scale: Noon leads in edtech innovation; we are not a copycat. We pioneer new ways to deliver world-class education.
- Solid Financial Footing: We have turned profitable and we’re well-funded.
- International Exposure: Join a dynamic, internationally diverse team that encourages personal development.
- Mission & Values Driven: We aim to provide equitable access to world-class education.
If you are excited about shaping the future of education in Saudi and think you are the right fit for this opportunity, apply through the job link We look forward to reviewing your application and exploring how you can contribute to Noon’s mission!
Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Primary and Secondary Education
Referrals increase your chances of interviewing at Noon-The Social Learning Platform by 2x
Sign in to set job alerts for “Operational Specialist” roles. Operation Support / relationship Specialist Admin & Operations Associate (Saudi National) Senior Applications Operation Specialist Senior Specialist - Residential Operations (COR 541)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrOperations Specialist
Posted 18 days ago
Job Viewed
Job Description
About Noon :
Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
Hear it directly from our CEO and co-founder: this
Office: This role is full-time and Riyadh-based.
About the role:
We are seeking an Operations Specialist with strong communication skills and experience in Microsoft Office, tech, and performance evaluation to join our team.
Responsibilities:
- Assign teachers to appropriate subjects and grade levels based on their expertise.
- Organize and manage the subject schedule for each academic term.
- Train new teachers on how to use the platform effectively.
- Respond to teachers’ inquiries and provide necessary support.
- Monitor teachers’ daily class performance according to the schedule.
- Conduct weekly evaluations, provide feedback, and ensure the implementation of suggested improvements.
- Oversee lesson planning and ensure it meets academic objectives.
- Analyze teachers’ performance reports and recommend strategies for improvement.
- Stay updated with the latest teaching methodologies and educational technologies.
Requirements:
- Bachelor’s degree in Education, Business Administration, or relevant field.
- 1 to 3 years of relevant experience in a similar role.
- Proven experience as an Operations Specialist or in a similar role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and educational technologies.
- Experience in performance evaluation and feedback provision.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and strong organizational skills.
Why work at Noon?
- Solving the Biggest Problem in Education: We’re addressing the most important and challenging issue in the sector—scaling star teachers and making learning fun.
- Innovation at a Global Scale: Noon leads in edtech innovation; we are not a copycat. We pioneer new ways to deliver world-class education.
- Solid Financial Footing: We have turned profitable and we’re well-funded.
- International Exposure: Join a dynamic, internationally diverse team that encourages personal development.
- Mission & Values Driven: We aim to provide equitable access to world-class education.
If you are excited about shaping the future of education in Saudi and think you are the right fit for this opportunity, apply through the job link. We look forward to reviewing your application and exploring how you can contribute to Noon’s mission!
#J-18808-LjbffrOperations Specialist
Posted 15 days ago
Job Viewed
Job Description
Join to apply for the Operations Specialist role at Noon-The Social Learning Platform
Join to apply for the Operations Specialist role at Noon-The Social Learning Platform
About Noon :
Noon Academy is the leading edtech platform in the Middle East, with over 12 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space.
Hear it directly from our CEO and co-founder: this
Office: This role is full-time and Riyadh-based.
About the role:
We are seeking an Operations Specialist with strong communication skills and experience in Microsoft Office, tech, and performance evaluation to join our team.
Responsibilities:
- Assign teachers to appropriate subjects and grade levels based on their expertise.
- Organize and manage the subject schedule for each academic term.
- Train new teachers on how to use the platform effectively.
- Respond to teachers' inquiries and provide necessary support.
- Monitor teachers' daily class performance according to the schedule.
- Conduct weekly evaluations, provide feedback, and ensure the implementation of suggested improvements.
- Oversee lesson planning and ensure it meets academic objectives.
- Analyze teachers' performance reports and recommend strategies for improvement.
- Stay updated with the latest teaching methodologies and educational technologies.
- Bachelor's degree in Education, Business Administration, or relevant field.
- 1 to 3 years of relevant experience in a similar role.
- Proven experience as an Operations Specialist or in a similar role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and educational technologies.
- Experience in performance evaluation and feedback provision.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and strong organizational skills.
- Solving the Biggest Problem in Education: We're addressing the most important and challenging issue in the sector-scaling star teachers and making learning fun.
- Innovation at a Global Scale: Noon leads in edtech innovation; we are not a copycat. We pioneer new ways to deliver world-class education.
- Solid Financial Footing: We have turned profitable and we're well-funded.
- International Exposure: Join a dynamic, internationally diverse team that encourages personal development.
- Mission & Values Driven: We aim to provide equitable access to world-class education.
If you are excited about shaping the future of education in Saudi and think you are the right fit for this opportunity, apply through the job link We look forward to reviewing your application and exploring how you can contribute to Noon's mission!
Noon Academy is the leading edtech platform in the Middle East, with over 14 million students and teachers using our app to learn, teach, and collaborate. We have recently raised $41 million in Series B funding to expand our reach and impact in the region and beyond. We are on a mission to transform the physical classroom experience by introducing our highly engaging social, group-based learning and AI to make learning fun and improve learning efficacy. Our ultimate goal is to provide access to the best teachers to every student even if that teacher is only available virtually. We believe we can do this if we blend AI, peer-to-peer learning, and a carefully designed physical space. Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Primary and Secondary Education
Referrals increase your chances of interviewing at Noon-The Social Learning Platform by 2x
Sign in to set job alerts for "Operational Specialist" roles. Operation Support / relationship Specialist Admin & Operations Associate (Saudi National) Senior Applications Operation Specialist Senior Specialist - Residential Operations (COR 541)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Technology & Operations - IT Operations Specialist
Posted 6 days ago
Job Viewed
Job Description
Keep Saudi Arabia's fastest-growing fintech running at startup speed.
We're Aajil (previously BuildNow), processing hundreds of millions in BNPL transactions across the Kingdom. We need an IT Operations Specialist to ensure our team has the tech they need to transform Saudi SME trade.
The Role
Based in our Riyadh headquarters, you'll be the tech hero for 30+ builders disrupting traditional trade:
Core Responsibilities:
- Provide lightning-fast IT support across Mac/Windows environments.
- Own end-to-end employee onboarding: accounts, equipment, configure access.
- Administer our SaaS stack with security-first mindset and least-privilege access
- Automate repetitive tasks using Python/Bash scripts or low-code tools - if you do it twice, you automate it
- Maintain device inventory, manage software licenses, and ensure all hardware is encrypted
- Document everything: create SOPs, maintain asset registers, and run monthly "tech tips" sessions for the team
- Coordinate with vendors for renewals, troubleshoot network issues, and be first responder for any tech emergencies
What You Bring
- 2+ years hands-on IT support experience, ideally in a fast-paced startup or tech environment
- Solid experience administering Google Workspace (or Microsoft 365) and common SaaS tools
- Comfortable supporting both macOS and Windows - you can troubleshoot anything from printer drivers to VPN configs
- Basic scripting skills (Python, Bash, or PowerShell) and genuine excitement about automation
- Understanding of security basics: MFA, device encryption, access controls, patch management
- Natural problem-solver who stays calm under pressure and communicates clearly
- Fluent English required, Arabic is a plus
- Bachelor's degree in IT, Computer Science, or equivalent practical experience
What We Offer
- Competitive compensation package
- Direct impact - your work directly enables Saudi's most ambitious fintech team
- Freedom to choose and implement the tools that work best
- Career growth in a company scaling rapidly
- Relocation support to Riyadh
BMS Operations Specialist
Posted 1 day ago
Job Viewed
Job Description
Jobs for Humanity is partnering with first arab company to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: first arab company
A BMS (Building Management System) Operator is responsible for monitoring, controlling, and maintaining the building's automated systems, including HVAC, lighting, and security systems.
Job Purpose
The purpose of this role is to ensure optimal performance and energy efficiency of the building's automated systems, promptly address any faults or alarms, and conduct regular system checks and maintenance.
Job Duties And Responsibilities
- Monitor and control the building's automated systems, including HVAC, lighting, and security systems.
- Promptly address any faults or alarms in the automated systems.
- Conduct regular system checks and maintenance to ensure optimal performance and energy efficiency.
- Proficiency in BMS software.
- Strong problem-solving abilities.
- Attention to detail.
- Solid understanding of building systems and controls.
BMS Operations Specialist
Posted 3 days ago
Job Viewed
Job Description
Jobs for Humanity is partnering with the first Arab company to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.
Company Name: First Arab Company
Position: BMS (Building Management System) Operator
The BMS Operator is responsible for monitoring, controlling, and maintaining the building's automated systems, including HVAC, lighting, and security systems.
Job Purpose
The purpose of this role is to ensure optimal performance and energy efficiency of the building's automated systems, promptly address any faults or alarms, and conduct regular system checks and maintenance.
Job Duties and Responsibilities
- Monitor and control the building's automated systems, including HVAC, lighting, and security systems.
- Promptly address any faults or alarms in the automated systems.
- Conduct regular system checks and maintenance to ensure optimal performance and energy efficiency.
Required Qualifications
- Proficiency in BMS software.
- Strong problem-solving abilities.
- Attention to detail.
- Solid understanding of building systems and controls.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Management and Manufacturing
Industries: Non-profit Organizations
This job posting is active. Apply now to join our team and contribute to building an inclusive workforce.
#J-18808-LjbffrBe The First To Know
About the latest Operations professionals Jobs in Saudi Arabia !
Customer Operations Specialist
Posted 4 days ago
Job Viewed
Job Description
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.
You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?
Are you ready to love your job? The adventure begins right here, with you, at SITA.
ABOUT THE ROLE & TEAM
At SITA, we believe in putting the customer at the center of everything we do. The primary objective of this role is to make SITA customers successful and seen as a business partner. Partnering with customers on SITA Service Management solutions that will help our customers achieve their business goals, objectives, and outcomes. As a Customer Operations Specialist, you would be responsible for executing against our promises, ensuring that our customers are receiving the most value from their investment. Provide proactive input leveraging the capabilities of SITA products & services to ensure we can retain and expand the account revenue.
As a Customer Operations Specialist, it is also expected of you to engage in, manage, and maintain any third-party contracts that SITA might have fulfilled with the client.
WHAT YOU'LL DO
- Develop a strong partnership with customer channel partners and SITA executive sponsors to drive product adoption and mitigate risk to renewal. Serve as the voice of the customer within SITA.
- Provide proactive tactical innovative advice to customers.
- Own end-to-end operational escalation management and proactively manage escalation to ensure customer dissatisfaction issues are addressed early.
- Partner with Sales to help ensure renewals and expansion opportunities are identified and closed successfully.
- Lead the continual process improvement process with the customer, including recommendations for service upgrades, and proactively monitor SITA customer services to identify improvement and risk areas, owning the various service improvement plans.
- Maintain thorough knowledge of SITA products/services features and target markets by participating in formal and informal training.
- Manage other client service staff supporting the customer.
- Manage third-party suppliers according to contract specifications.
- Contribute with Sales and Bid teams to develop customer proposals by identifying any local factors that may impact the operational model and/or associated internal and external costs.
Qualifications
ABOUT YOU
- Bachelor's degree in IT, Telecom, or equivalent.
- 7+ years of customer-facing experience delivering IT services to internal or external customers.
- 5+ years of experience in the Airline / Air Transport industry.
- Bilingual in Arabic and English (both required).
- Applicants must be Saudi nationals to be considered for this position.
EXPERIENCE :
- Proven track record in operational leadership with 5+ years in managing customer-facing functions, ideally within a SaaS or tech-driven environment, ensuring high service levels and operational excellence.
- Demonstrated success in relationship and stakeholder management: Skilled at fostering strong internal and external partnerships to drive customer satisfaction and retention across operational teams.
- Experience with onboarding and training customers: Ability to guide customers through the initial setup and ongoing use of a product or service.
- Experienced in driving business growth through operational insights: Able to support upselling and cross-sell strategies by identifying trends and aligning resources accordingly.
- Operational project coordination: While formal project management certification is not essential, being able to lead multiple initiatives and coordinate cross-functional teams toward shared objectives.
- Proficient in data analysis and operational reporting: Uses customer data and performance metrics to drive continuous improvement and optimize delivery service.
KNOWLEDGE :
- Deep understanding of operational strategies in customer success: Well-versed in best practices and processes that improve customer experience and team efficiency.
- Ability to align operational activities with business goals: Strong focus on translating customer needs into actionable plans, ensuring service delivery aligns with business outcomes.
- Familiarity with operational and customer success KPIs such as SLA adherence, case resolution time, key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Health Scores.
- Technically competent with products and systems: Able to troubleshoot basic issues and work closely with technical teams to address more complex challenges.
- Analytic thinking with problem solving as primary outcome.
SKILLS :
- Strong communication and stakeholder management: Confident in presenting to leadership, coordinating with cross-functional teams, and maintaining transparency across business units.
- Excellent problem-solving and critical thinking: Capable of analyzing operational challenges and implementing practical, scalable solutions.
- People leadership and team engagement: Builds trust with teams and customers alike through empathy, collaboration, and a customer-first mindset.
- Exceptional time management and organizational ability: Excels in balancing multiple responsibilities, meeting deadlines, and maintaining high service standards.
NICE-TO-HAVE
- Experience in a complex multi-cultural matrix management organization.
- ITIL Certification.
WHAT WE OFFER
We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week : Work from home up to 2 days per week (depending on your team's needs).
Flex Day : Make your workday suit your life and plans.
Flex Location : Take up to 30 days a year to work from any location in the world.
Employee Wellbeing : We've got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days a year. We also offer Champion Health, a personalized platform that supports a range of wellbeing needs.
Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
#J-18808-LjbffrHR Operations Specialist
Posted 5 days ago
Job Viewed
Job Description
The HR Operations Specialist (Personnel) will be a key member of our HR team, responsible for the efficient and accurate execution of all personnel-related processes and administrative tasks. This role requires a thorough understanding of Saudi labor laws and regulations, strong attention to detail, and a commitment to providing excellent employee support. The successful candidate will contribute to maintaining a smooth and compliant HR operation, supporting our employees throughout their lifecycle with Leader Group.
Key Responsibilities
- Employee Lifecycle Management:
- Manage the full employee lifecycle processes, including onboarding, transfers, promotions, demotions, and offboarding (resignation, termination, retirement).
- Prepare and process all necessary HR documents, contracts, letters (e.g., offer letters, warning letters, experience certificates, salary certificates).
- Maintain accurate and up-to-date employee records in the HRIS (Human Resources Information System) and physical files, ensuring data integrity and confidentiality.
- Attendance & Leave Management:
- Administer and track employee attendance, working hours, and overtime in compliance with Saudi labor law.
- Process and manage all types of leave requests (annual leave, sick leave, maternity leave, etc.), ensuring adherence to company policy and legal requirements.
- Reconcile attendance records with payroll data.
- Social Insurance & Government Relations:
- Handle all aspects related to Saudi Social Insurance (GOSI) registration, updates, and terminations for employees.
- Assist in managing other government-related HR processes as required (e.g., Mudad, Qiwa, Muqeem, Ministry of Labor inspections).
- Payroll Support:
- Provide accurate and timely data to the payroll team, including new hires, terminations, salary changes, deductions, and bonuses.
- Assist in resolving payroll-related queries from employees.
- HR Policies & Procedures:
- Ensure compliance with all Saudi labor laws and regulations.
- Assist in the implementation and communication of HR policies and procedures.
- Employee Relations & Support:
- Act as a first point of contact for employee queries related to personnel matters, HR policies, and procedures.
- Provide guidance and support to employees on various HR-related topics.
- Reporting & Analytics:
- Generate various HR reports as needed (e.g., headcount, turnover, leave utilization).
- Contribute to data analysis to identify trends and support HR decision-making.
- Continuous Improvement:
- Identify opportunities for process improvement within HR operations to enhance efficiency and employee experience.
- Participate in HR projects and initiatives as assigned.
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- Minimum of 3 years of progressive experience in HR Operations/Personnel, with a strong focus on Saudi labor law.
- Proven experience working in Saudi Arabia is essential.
- Solid understanding of Saudi Labor Law, GOSI regulations, and other relevant government requirements.
- Proficiency in using HRIS systems (experience with specific HRIS is a plus).
- Excellent computer skills, particularly in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong attention to detail and accuracy in data entry and record-keeping.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to handle confidential information with discretion and integrity.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proactive, self-motivated, and a team player.
- Fluency in Arabic and English is required.
Center Operations Specialist
Posted 8 days ago
Job Viewed
Job Description
If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work alongside a diverse and talented group of individuals who are driven by a shared sense of purpose.
Join us in fulfilling our mission by becoming a part of Team USO. Together, we can make a difference in the lives of the people who serve and their families.
To view our current job openings and start your journey with the USO, please browse the listings below. We look forward to welcoming you to our team and working together to serve those who serve us.
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.
Don’t take our word for it. The external “Great Place To Work” survey found that:
- The USO is a Certified Great Place to Work 2023-2024
- 93% feel good about the ways we contribute to the community.
- 93% are proud to tell others they work here.
- 88% feel their work has special meaning: this is not "just a job."
- 89% feel that when you join the company, you are made to feel welcome.
- 91% feel people here are treated fairly regardless of their race.
- 87% feel people here are treated fairly regardless of their gender.
The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.
Principal Duties and Responsibilities (*Essential Duties)
- Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*
- Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*
- Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*
- Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*
- As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*
- Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*
- Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*
- Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*
- With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*
- Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*
- Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*
- Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*
- May be required to operate a USO or personal motor vehicle.
- Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.
Job Specifications
- High School Diploma or equivalent.
- 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
- Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.
- Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
- Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
- Ability to achieve desired results while working collaboratively in a team environment.
- Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.
- Willingness and ability to work non-standard hours as needed.
- General knowledge of military community preferred.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)
- Must be a strong advocate of the USO’s mission.
Details
- This position is located at Prince Sultan AB, Saudi Arabia
- Resume and cover letter are required for full consideration.
- Background check – education, criminal and driving required.
- The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If that’s not enough to convince you, here are some direct quotes from employees:
- The organization truly cares about the people who work here.
- I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great - PTO and 401k matching are top level.
- There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
- Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
- The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
- The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
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Apply today. Join the mission. Join Team USO.
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