What Jobs are available for Operations Director in Saudi Arabia?

LAWAZEM is looking for a highly accomplished Operations Director to oversee and streamline all operational processes within the company. The Operations Director will be responsible for developing and implementing effective operational strategies, improving productivity, and enhancing overall efficiency across various departments. The ideal candidate will have extensive experience in operations management, strong leadership skills, and a proven ability to drive change and innovation.

** This role is based in Saudi Arabia - Riyadh.

• Develop and execute operational strategies that align with the company’s goals and objectives.
• Lead and manage daily operations across various departments including logistics, production, and customer service.
• Identify and implement process improvements to enhance operational efficiency and productivity.
• Monitor key performance indicators (KPIs) to ensure that operations are meeting or exceeding targets.
• Collaborate with cross-functional teams to align operational processes with sales, marketing, and supply chain objectives.
• Ensure compliance with industry regulations, safety standards, and company policies.
• Manage operational budgets effectively, optimizing resource allocation and minimizing costs.
• Foster a culture of continuous improvement, encouraging innovation and operational excellence among staff.
• Recruit, train, and develop the operations team to build a high-performing workforce.
• Prepare and present reports to executive management outlining operational performance and strategic initiatives.

• Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree preferred).
• Minimum of 10 years of experience in operations management, with at least 5 years in a leadership role.
• Proven track record of successfully managing operations in a similar industry.
• Strong analytical and problem-solving skills.
• Excellent leadership and team management abilities.
• Exceptional communication and interpersonal skills.
• Proficient in operations management software and tools.
• Strong understanding of supply chain, logistics, and production processes.
• Ability to drive change and implement operational improvements.
• Results-oriented mindset with a focus on achieving business objectives.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Role Overview:

As we scale operations, we are looking for a strategic and execution-driven Operations Director to oversee day-to-day operations, implement scalable processes, and drive operational excellence. This role is pivotal in ensuring that our internal systems and processes are prepared to meet the challenges of rapid growth, while maintaining efficiency and alignment with our strategic goals.

Key Responsibilities :

Operational Strategy & Execution:

• Develop and implement operational plans that align with the company’s strategic objectives.
• Oversee the execution of critical projects to improve operational efficiency and scalability.
• Collaborate with leadership to define and execute on priorities during the company’s international expansion.

Process Improvement & Scalability:

• Identify inefficiencies in workflows and implement improvements to drive productivity.
• Develop and maintain scalable standard operating procedures (SOPs) across all key functions.
• Lead automation and optimization efforts to support rapid growth.

Cross-Functional Collaboration:

• Work closely with department leaders (e.g., Product, Sales, HR, IT) to ensure alignment of operational processes.
• Act as a central point of communication between departments for operational priorities and projects.

Team Leadership:

• Build, mentor, and manage a high-performing operations team, fostering a culture of accountability and excellence.
• Ensure clear role definitions, goals, and performance metrics for team members.

Metrics & Performance Management:

• Define and track key performance indicators (KPIs) for operational efficiency, scalability, and team performance.
• Deliver regular updates and insights to the COO on operational performance and areas for improvement.

Compliance & Risk Oversight:

• Ensure operational processes comply with legal and regulatory standards.
• Collaborate with the Compliance Officer or similar roles to mitigate risks and maintain adherence to governance policies.

Budget Management:

• Develop and manage the operations budget, ensuring resources are allocated effectively.
• Monitor operational spending and identify opportunities for cost savings without compromising quality.

• 5+ years of experience in operations management or a related role, preferably in a high-growth startup or scaling environment.
• Proven track record of building and optimizing processes to support growth.
• Experience managing cross-functional teams and driving operational alignment across departments.

• Strong strategic thinking and problem-solving skills with a focus on execution.
• Excellent project management and organizational abilities.
• Proficiency in data analysis tools and methods (e.g., Excel, BI platforms) to drive decisions.
• Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.
• Adaptable and resourceful, thriving in fast-paced and ambiguous environments.

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA is a plus).

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The project: Qiddiya is no ordinary project. It's a 367 km² giga-project - larger than half of Singapore - set to become the capital of entertainment, sports and the arts in the Kingdom of Saudi Arabia.

Located just 40km from Riyadh and stretching across a dramatic 200m-high escarpment, Qiddiya will be home to:

An Olympic stadium, aquatic centre, and two indoor arenas.

World-class museums, entertainment venues, and high-end residences.

A Six Flags resort, theme parks, and an F1 circuit.

A vibrant mixed-use cityscape designed to inspire and energise.

Qiddiya's mobility network is built around 7 interconnected layers of mobility systems which include:

• A new high speed rail network.
• A new metro.
• Automated light rail transit/monorail.
• Secondary urban axis.
• Group rapid transit.
• Vertical links.

This is a once-in-a-generation opportunity to help shape a city from the ground up – one that will attract 17 million visitors annually, create 25,000 jobs, and contribute SR17 billion to Saudi Arabia's GDP by 2030 to help deliver this ambitious vision, we are actively seeking to bring in an experienced Rail Sector Lead to Saudi Arabia - drawing on the depth of talent, delivery experience, and global perspective that our teams in London and across the UK are known for. Whether you're a seasoned consultant or an experienced majorprogramme delivery professional, this is your chance to:

Be part of a delivery partner model that's redefining how infrastructure is built.

Fast-track your career with international experience and leadership exposure.

Live in a country undergoing rapid transformation, with a growing expat community, modern amenities, and a rich cultural heritage.

Our values shape the way we consult, and define the people we want to join us on our journey, they are:

• Safety First

Going home safe and well
- Client Focus

• Deliver on our promise

• Integrity

• Always do the right thing

• Create Opportunity

For our people to excel

The Rail Sector Lead is a senior leadership role responsible for growing the business, managing profitability, and overseeing client delivery within the rail sector. The job involves developing and executing a regional business strategy, building client relationships, leading

a team, and ensuring the quality of projects from initial setup through to delivery.

You'll Be Responsible For:

• Generating new business, building the company's proposition, managing commercial returns, and providing thought leadership to influence clients at a high level.
• Working closely with government entities, master developers, and programme delivery organisations, the rail sector lead will oversee multidisciplinary teams providing programme management, project controls, design management, and strategic advisory services.
• The role requires strong commercial acumen, a deep understanding of international rail systems, and the ability to navigate complex stakeholder environments across giga projects such as Qiddiya, NEOM, The Line, and Riyadh metro.
• The role will include developing sector strategy and business plans, leading client engagement and business development initiatives, ensuring operational excellence and governance across projects, and fostering innovation in digital delivery, decarbonisation, and mobility integration.
• The Rail Sector Lead will act as the business units' key point of contact - aligning consultancy capability with the Kingdom's transformation agenda and ensuring sustainable, high-performance outcomes.
• The Rail Sector Lead will provide strategic leadership and technical direction for the Mace consult rail portfolio across Saudi Arabia, supporting the Kingdom's Vision 2030 ambition to deliver world-class, integrated transport infrastructure.
• This senior position is responsible for shaping and executing the consultancy's rail growth strategy, building enduring client relationships, and ensuring the successful delivery of major rail and transit programmes across the region.
• Business strategy and growth: Develop and implement a national rail strategy to secure Mace consult new and existing business, create strategic alliances, and serve as the capture lead on key pursuits.
• Client relationship management: Act as the Mace key interface with clients, influence them at the board level, access key decision-makers, and build strong client advocacy.
• Financial and performance management: Be accountable for the and commercial returns of the rail sector and oversee the performance of current Mace rail commissions.
• Team leadership and development: Build and lead a team, develop capacity to deliver future projects.
• Project delivery oversight: Ensure the quality of delivery for major and complex rail projects, from initial setup and mobilisation through to operational readiness.
• Market positioning: Advance the Mace consult service offering, provide thought leadership, and position Mace as a trusted program partner in the region.

You'll need to have:

• Bachelor's degree in engineering, project management, transport planning, or related discipline (Master's preferred).
• Chartered status with a recognised professional body (e.g. ICE, IMechE, APM, PMI) or equivalent international accreditation.
• 20+ years' experience in rail and mass transit, including at least 10 years in leadership roles within consultancy, client, or delivery organisations.
• Proven experience in developing and delivering major rail programmes - heavy rail, metro, or high-speed - across design, delivery, and operational readiness.
• Demonstrated track record in the Middle East or other international complex project environments.

You'll also have:

• Deep understanding of rail systems integration, project governance, safety, and assurance frameworks.
• Strong commercial and financial management capability, including business planning, P&L responsibility, and resource strategy.
• Proven ability to lead multidisciplinary teams across engineering, project management, and advisory functions.
• Familiarity with delivery models such as PMC, PMO, D&B, and PPP.
• Strong knowledge of digital transformation, sustainability, and decarbonisation within transport infrastructure.
• Demonstrated ability to develop client relationships at executive level and grow key accounts within the rail and mobility sector.
• Experience shaping strategic bids and leading market propositions aligned to Vision 2030 and national transport strategies.
• Skilled in stakeholder management across ministries, developers, and international delivery partners.
• Inspirational leadership style with a focus on collaboration, innovation, and talent development.
• Culturally aware and adaptable, with experience working in multinational and diverse teams.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker who balances long-term vision with operational delivery.
• Resilient, proactive, and results-oriented in a fast-paced environment

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our consult business we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

The project:
Qiddiya is no ordinary project. It's a 367 km² giga-project - larger than half of Singapore - set to become the capital of entertainment, sports and the arts in the Kingdom of Saudi Arabia.

Located just 40km from Riyadh and stretching across a dramatic 200m-high escarpment, Qiddiya will be home to:

An Olympic stadium, aquatic centre, and two indoor arenas.

World-class museums, entertainment venues, and high-end residences.

A Six Flags resort, theme parks, and an F1 circuit.

A vibrant mixed-use cityscape designed to inspire and energise.

Qiddiya's mobility network is built around 7 interconnected layers of mobility systems which

Include

• A new high speed rail network.
• A new metro.
• Automated light rail transit/monorail.
• Secondary urban axis.
• Group rapid transit.
• Vertical links.

This Is a Once-in-a-generation Opportunity To Help Shape a City From The Ground Up – One That Will Attract 17 Million Visitors Annually, Create 25,000 Jobs, And Contribute SR17 Billion To Saudi Arabia's GDP By 2030 To Help Deliver This Ambitious Vision, We Are Actively Seeking To Bring In An Experienced Rail Sector Lead To Saudi Arabia - Drawing On The Depth Of Talent, Delivery Experience, And Global Perspective That Our Teams In London And Across The UK Are Known For. Whether You're a Seasoned Consultant Or An Experienced Majorprogramme Delivery Professional, This Is Your Chance To

Be part of a delivery partner model that's redefining how infrastructure is built.

Fast-track your career with international experience and leadership exposure.

Live in a country undergoing rapid transformation, with a growing expat community, modern amenities, and a rich cultural heritage.

Our Values Shape The Way We Consult, And Define The People We Want To Join Us On Our Journey, They Are

• Safety First - Going home safe and well

• Client Focus - Deliver on our promise

• Integrity - Always do the right thing

• Create Opportunity - For our people to excel

The Rail Sector Lead is a senior leadership role responsible for growing the business, managing profitability, and overseeing client delivery within the rail sector. The job involves developing and executing a regional business strategy, building client relationships, leading

a team, and ensuring the quality of projects from initial setup through to delivery.

You'll Be Responsible For

• Generating new business, building the company's proposition, managing commercial returns, and providing thought leadership to influence clients at a high level.
• Working closely with government entities, master developers, and programme delivery organisations, the rail sector lead will oversee multidisciplinary teams providing programme management, project controls, design management, and strategic advisory services.
• The role requires strong commercial acumen, a deep understanding of international rail systems, and the ability to navigate complex stakeholder environments across giga projects such as Qiddiya, NEOM, The Line, and Riyadh metro.
• The role will include developing sector strategy and business plans, leading client engagement and business development initiatives, ensuring operational excellence and governance across projects, and fostering innovation in digital delivery, decarbonisation, and mobility integration.
• The Rail Sector Lead will act as the business units' key point of contact - aligning consultancy capability with the Kingdom's transformation agenda and ensuring sustainable, high-performance outcomes.
• The Rail Sector Lead will provide strategic leadership and technical direction for the Mace consult rail portfolio across Saudi Arabia, supporting the Kingdom's Vision 2030 ambition to deliver world-class, integrated transport infrastructure.
• This senior position is responsible for shaping and executing the consultancy's rail growth strategy, building enduring client relationships, and ensuring the successful delivery of major rail and transit programmes across the region.
• Business strategy and growth: Develop and implement a national rail strategy to secure Mace consult new and existing business, create strategic alliances, and serve as the capture lead on key pursuits.
• Client relationship management: Act as the Mace key interface with clients, influence them at the board level, access key decision-makers, and build strong client advocacy.
• Financial and performance management: Be accountable for the and commercial returns of the rail sector and oversee the performance of current Mace rail commissions.
• Team leadership and development: Build and lead a team, develop capacity to deliver future projects.
• Project delivery oversight: Ensure the quality of delivery for major and complex rail projects, from initial setup and mobilisation through to operational readiness.
• Market positioning: Advance the Mace consult service offering, provide thought leadership, and position Mace as a trusted program partner in the region.

You'll Need To Have

• Bachelor's degree in engineering, project management, transport planning, or related discipline (Master's preferred).
• Chartered status with a recognised professional body (e.g. ICE, IMechE, APM, PMI) or equivalent international accreditation.

• 20+ years' experience in rail and mass transit, including at least 10 years in leadership roles within consultancy, client, or delivery organisations.

• Proven experience in developing and delivering major rail programmes - heavy rail, metro, or high-speed - across design, delivery, and operational readiness.

• Demonstrated track record in the Middle East or other international complex project environments.

You'll Also Have

• Deep understanding of rail systems integration, project governance, safety, and assurance frameworks.
• Strong commercial and financial management capability, including business planning, P&L responsibility, and resource strategy.
• Proven ability to lead multidisciplinary teams across engineering, project management, and advisory functions.
• Familiarity with delivery models such as PMC, PMO, D&B, and PPP.
• Strong knowledge of digital transformation, sustainability, and decarbonisation within transport infrastructure.
• Demonstrated ability to develop client relationships at executive level and grow key accounts within the rail and mobility sector.
• Experience shaping strategic bids and leading market propositions aligned to Vision 2030 and national transport strategies.
• Skilled in stakeholder management across ministries, developers, and international delivery partners.
• Inspirational leadership style with a focus on collaboration, innovation, and talent development.
• Culturally aware and adaptable, with experience working in multinational and diverse teams.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker who balances long-term vision with operational delivery.
• Resilient, proactive, and results-oriented in a fast-paced environment

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part time, flexible, and hybrid working options if suitable within the role

Company Description

Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group's operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis' long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

Job Description

The Operations Director – Eastern Region will be responsible for leading, managing, and growing Egis' business operations across the Eastern Province of Saudi Arabia. Acting as a regional leader, this role will oversee project delivery, client relationships, resource management, and commercial performance. The position is pivotal in ensuring that Egis delivers excellence to its clients while driving profitable growth and operational efficiency in line with national strategies and the company's long-term goals.

• Lead Egis' activities in the Eastern Province, ensuring alignment with national and corporate strategy.
• Act as the senior representative of Egis in the region, building visibility and credibility with clients and stakeholders.
• Oversee execution of all projects, ensuring quality, safety, compliance, and timely delivery.
• Monitor project performance and take corrective action where necessary to maintain client satisfaction and KPIs.
• Manage resources across multiple projects to ensure efficient allocation and performance.
• Build and maintain strong senior-level relationships with government entities, authorities, and private clients.
• Serve as the client escalation point for project delivery and operational performance.
• Support business development activities by providing operational insight during pursuits and bids.
• Take full accountability for regional P&L, monitoring budgets, margins, and cash flow.
• Contribute to the achievement of growth targets through sound operations and disciplined financial management.
• Lead and mentor multidisciplinary project teams, developing managers and staff to strengthen capability.
• Foster a culture of accountability, collaboration, safety, and continuous improvement.

Qualifications

• Bachelor's degree in engineering, Construction, Project Management, or related field (master's preferred).
• 15+ years of progressive experience in engineering consultancy, project management, or operations management.
• Proven track record in leading large-scale infrastructure or engineering programs in Saudi Arabia or the GCC.
• Strong commercial and financial acumen, with prior P&L or regional operations accountability.
• Demonstrated ability to lead multidisciplinary teams and manage complex stakeholder relationships.
• Excellent knowledge of Saudi market dynamics, client expectations, and regulatory frameworks.
• Strong interpersonal, negotiation, and leadership skills with fluency in English; Arabic an advantage.

Additional Information

NA

• General Management

• Permanent Contract

• Director

• Riyadh

About Us

Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis puts the expertise of its 19,500 employees at the service of its clients and develops cutting-edge innovations accessible to all projects. Through its wide range of activities, Egis is a key player in the collective organisation of society and the living environment of citizens all over the world.

With 3,500 employees across 8 countries in the Middle East, Egis has delivered over 700 complex development projects, stimulating economic growth and enhancing quality of life. Ranked among the top ten firms in the Middle East by Engineering News Record (ENR), Egis is committed to sustainable development. The Group's operations in the Middle East are built on strategic acquisitions and a deep understanding of local market conditions. Egis' long history of providing comprehensive engineering, consulting, and project management services makes it a trusted partner for regional governments, investors, and developers.

About the Role

The Operations Director – Eastern Region will be responsible for leading, managing, and growing Egis' business operations across the Eastern Province of Saudi Arabia. Acting as a regional leader, this role will oversee project delivery, client relationships, resource management, and commercial performance. The position is pivotal in ensuring that Egis delivers excellence to its clients while driving profitable growth and operational efficiency in line with national strategies and the company's long-term goals.

• Lead Egis' activities in the Eastern Province, ensuring alignment with national and corporate strategy.
• Act as the senior representative of Egis in the region, building visibility and credibility with clients and stakeholders.
• Oversee execution of all projects, ensuring quality, safety, compliance, and timely delivery.
• Monitor project performance and take corrective action where necessary to maintain client satisfaction and KPIs.
• Manage resources across multiple projects to ensure efficient allocation and performance.
• Build and maintain strong senior-level relationships with government entities, authorities, and private clients.
• Serve as the client escalation point for project delivery and operational performance.
• Support business development activities by providing operational insight during pursuits and bids.
• Take full accountability for regional P&L, monitoring budgets, margins, and cash flow.
• Contribute to the achievement of growth targets through sound operations and disciplined financial management.
• Lead and mentor multidisciplinary project teams, developing managers and staff to strengthen capability.
• Foster a culture of accountability, collaboration, safety, and continuous improvement.

What do we need from you

• Bachelor's degree in engineering, Construction, Project Management, or related field (master's preferred).
• 15+ years of progressive experience in engineering consultancy, project management, or operations management.
• Proven track record in leading large-scale infrastructure or engineering programs in Saudi Arabia or the GCC.
• Strong commercial and financial acumen, with prior P&L or regional operations accountability.
• Demonstrated ability to lead multidisciplinary teams and manage complex stakeholder relationships.
• Excellent knowledge of Saudi market dynamics, client expectations, and regulatory frameworks.
• Strong interpersonal, negotiation, and leadership skills with fluency in English; Arabic an advantage.

What's in it for you?

NA

Job Title:
Operations Director – Arabic Speaking

Location:
Al Ula, Saudi Arabia

Budget: SAR 33,000/month

Project Duration:
October 15 – December 6, 2025

Start Date:
October 15 in Riyadh office; onsite in Al Ula from November 1

Visa Requirement:
Must already hold a valid KSA visa (client will not provide visa)

Role Overview

We are seeking an experienced
Operations Director
to oversee the delivery of a high-profile live show in Al Ula. The ideal candidate will have strong expertise in managing complex operations for large-scale cultural or entertainment productions and a deep understanding of live shows involving a running cast. This role requires strong leadership, problem-solving skills, and the ability to coordinate multiple teams under tight timelines.

Key Responsibilities

• Lead the operational planning and delivery of the show from Riyadh pre-production through onsite execution in Al Ula.
• Oversee daily operations, ensuring smooth coordination between creative, production, and technical teams.
• Manage schedules, logistics, resources, and budgets to ensure efficient delivery.
• Liaise with client representatives, stakeholders, and suppliers to ensure all operational requirements are met.
• Implement risk management, health & safety, and compliance procedures in line with local regulations.
• Troubleshoot operational challenges and provide quick, effective solutions.
• Ensure the well-being and performance of cast and crew during rehearsals and live shows.
• Provide clear leadership and maintain high team morale throughout the project.

Requirements

• Proven experience as an Operations Director (or senior operational role) in live events, theatre, festivals, or large-scale productions.
• Demonstrated expertise in running live shows with a cast and crew.
• Strong organizational, leadership, and communication skills.
• Ability to manage high-pressure environments and deliver to tight deadlines.
• Fluent in
  Arabic
  (essential) and proficient in English.
• Already holding a valid KSA visa.

Package

• For candidates based outside Al Ula: flights, accommodation, and per diems will be provided.
• Contract-based engagement for the project duration.

This is a full-time on-site role located in Riyadh within one of our subsidiaries. The Operations Director will be responsible for overseeing the planning, coordination, and execution of daily operations, ensuring efficiency, quality, and alignment with the company's strategic goals. The role involves leading cross-functional teams, implementing operational strategies, and optimizing processes to support business growth and sustainability.

Day-to-day responsibilities include managing a team focused on operational performance, monitoring KPIs, ensuring compliance with internal procedures, and driving continuous improvement initiatives across departments

Qualifications

Proficiency in Operations Management and Strategic Planning

Strong skills in performance analysis and process improvement

Excellent experience in preparing and analyzing operational reports

Exceptional leadership and communication skills

Ability to work effectively on-site in Riyadh

Bachelor's degree in Business Administration, Industrial Engineering, or a related field; a Master's degree or professional certification is a plus

Experience in the commercial or industrial sector is required

Responsibilities:

- Oversee daily operations across multiple dark stores, covering inbound, storage, picking, packing, and outbound logistics.

- Ensure high levels of operational efficiency, order accuracy, and timely order fulfillment.

- Lead and manage ground-level teams, including Ground Operations Managers, supervisors, and operational staff.

- Enforce standard operating procedures (SOPs), safety regulations, and food handling standards in line with ISO 22000 and HACCP requirements.

- Develop and monitor performance metrics and KPIs focused on productivity, accuracy, and workforce efficiency.

- Drive continuous improvement strategies to enhance workflows, minimize errors, and improve customer satisfaction.

- Manage operational incidents including disruptions, equipment breakdowns, and safety events.

- Coordinate closely with stock control, facility management, and logistics teams to maintain seamless operations.

- Train, coach, and support development of ground operations personnel.

- Oversee the allocation of operational resources, tools, and equipment.

- Approve corrective measures for operational challenges and issues.

- Recommend investments in equipment and technology to boost efficiency.

- Handle escalations and resolve critical operational problems.

Requirements:- Minimum 10 years of experience in warehouse, fulfillment, or retail operations, with at least 5 years in a senior management role.

- Strong technical knowledge of Warehouse Management Systems (WMS), Enterprise Resource Planning (ERP) systems, inventory control, and cold chain operations.

- Demonstrated skills in strategic planning, leadership, process improvement, and cross-functional coordination.

- Strong problem-solving, decision-making, and communication skills, with proven ability to manage and motivate teams.

- Bachelor s degree in Operations, Supply Chain, Logistics, or a related field.

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