269 Onsite Support jobs in Saudi Arabia

Senior Onsite Support Engineer page is loadedSenior Onsite Support Engineer Apply locations SAU - RIYADH time type Full time posted on Posted 2 Days Ago job requisition id

Job Description:

Role

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.

Essential Job Functions:

§ Assist in the management and operation of infrastructure services, providing support to the team.

§ Contribute to the implementation of infrastructure strategies and projects.

§ Help maintain the performance and availability of infrastructure systems while troubleshooting issues.

§ Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation.

§ Participate in the implementation of best practices and process improvements within the infrastructure services.

§ Assist in the development of infrastructure documentation, including policies, procedures, and reports.

§ Contribute to the optimization of resource allocation for infrastructure tasks and projects.

§ Effective communication to provide support and collaborate with team members.

Basic Qualifications:

§ Bachelor's degree in a relevant field or equivalent combination of education and experience

§ Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role

§ Proven experience in infrastructure technology management

§ Proficiencies in technical knowledge and teamwork

§ A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications:

§ An advanced degree in a relevant field is a plus

§ Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .

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DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues atDXC.com .

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Overview

Join to apply for the Senior Onsite Support Engineer role at DXC Technology .

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.

Essential Job Functions

• Assist in the management and operation of infrastructure services, providing support to the team
• Contribute to the implementation of infrastructure strategies and projects
• Help maintain the performance and availability of infrastructure systems while troubleshooting issues
• Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation
• Participate in the implementation of best practices and process improvements within the infrastructure services
• Assist in the development of infrastructure documentation, including policies, procedures, and reports
• Contribute to the optimization of resource allocation for infrastructure tasks and projects
• Effective communication to provide support and collaborate with team members

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
• Proven experience in infrastructure technology management
• Proficiencies in technical knowledge and teamwork
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Technology by 2x.

Location: Riyadh, Riyadh, Saudi Arabia

Salary: SAR10,000.00-SAR20,000.00

#J-18808-Ljbffr

Overview

Join to apply for the Senior Onsite Support Engineer role at DXC Technology .

Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk.

Essential Job Functions

• Assist in the management and operation of infrastructure services, providing support to the team
• Contribute to the implementation of infrastructure strategies and projects
• Help maintain the performance and availability of infrastructure systems while troubleshooting issues
• Collaborate with other teams to understand their infrastructure requirements and support design and/or implementation
• Participate in the implementation of best practices and process improvements within the infrastructure services
• Assist in the development of infrastructure documentation, including policies, procedures, and reports
• Contribute to the optimization of resource allocation for infrastructure tasks and projects
• Effective communication to provide support and collaborate with team members

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role
• Proven experience in infrastructure technology management
• Proficiencies in technical knowledge and teamwork
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Certified Cloud Practitioner, are a plus

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Technology by 2x.

Location: Riyadh, Riyadh, Saudi Arabia

Salary: SAR10,000.00-SAR20,000.00

**A Snapshot of Your Day
**How You’ll Make an Impact**

Technical Support:

- Provide first and second-level support to end-users for hardware, software, and network-related issues.
- Document and track issues using a ticketing system.

IT Infrastructure Support:

- Maintain and support IT infrastructure, including networks and cloud computing systems.
- Perform physical installation of replacement network devices, including Wireless Access Points (WAPs), Gateway Controllers, Switches, and Firewalls.
- Patch network connections using both copper and fiber optic cables, covering device-to-device and device-to-patch panel scenarios. Establish end-point connections to replaced switches.
- Collaborate with other IT teams, vendors, and service providers to ensure seamless integration and efficient operation of IT infrastructure.
- Ensure that IT infrastructure complies with relevant industry standards, regulations, and best practices.

User Training and Documentation:

- Create and maintain user manuals, FAQs, and other support documentation.

Project Support:

- Participate in IT projects, including system upgrades, migrations, and new implementations.
- Collaborate with other IT team members and departments to ensure successful project delivery.

Customer Service:

- Provide exceptional customer service and build positive relationships with end-users.
- Communicate effectively with users to understand their needs and provide appropriate solutions.

**What You Bring**
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Minimum of 5+ years of experience in technical support and IT infrastructure management.
- Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Administrator, or Cisco Certified Network Associate (CCNA) are preferred.
- Experienced in supporting MS Offce365.
- Strong knowledge of Windows operating systems.
- Proficiency in networking concepts and technologies (TCP/IP, DNS, DHCP, VPN).
- Familiarity with cloud services (AWS, Azure, Google Cloud).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills
- Experience in dealing with third party-provided services.
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery.
- Familiar with ITIL (Information Technology Infrastructure Library) concepts.
- Ability to work independently and as part of a team.
- Customer-focused with a commitment to providing high-quality support.
- Readiness to demonstrate a proactive attitude.
- Office environment with occasional travel to other company locations.
- May require after-hours support and on-call availability.

**About the Team**

We are a highly motivated team that takes pride in its work and is known for delivery results. Within our growth and development program, we nurture our competencies by providing continuous career coaching, trainings, and mentoring, all whilst working with senior management on high-profile engagements around the world.

Our culture is defined by caring, agile, respectful, authentic, and accountable individuals. We value excellence of any kind.

**Who is Siemens Energy?**

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

**Our Commitment to Diversity**

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

LI-NS3

Overview

Join to apply for the Customer Support role at Location Solutions .

We are looking for a highly motivated and detail-oriented Coordinator and Level 1 Support professionals to join our growing team. This role is perfect for someone who enjoys working in a fast-paced environment, managing multiple tasks, and providing excellent customer service. The ideal candidate will be responsible for coordinating day-to-day operations appointments and offering first-level technical support to our clients.

Responsibilities

• Coordinate the installation of tracking and fleet management projects.
• Provide Level 1 support to clients, addressing inquiries and technical issues.
• Monitor and maintain customer accounts to ensure smooth operations.
• Communicate effectively in both Arabic and English to ensure clear information exchange.
• Streamline processes to improve team efficiency.
• Offer administrative support to the team as needed.

Qualifications

• Bachelor’s degree in any IT field.
• Good in both Arabic and English (written and spoken).
• Strong knowledge of Microsoft Office, especially Excel.
• Previous experience in customer support is a plus.
• Saudi candidates only.

Job Category: Customer Support

Job Type: Full Time

Job Location: Saudi Arabia

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

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Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

#J-18808-Ljbffr

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Apply all acquired skills from company trainings
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
• Perform any additional duties assigned, in alignment with the role’s scope.

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Native Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

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Overview

The Customer Support Manager will lead a technical support team responsible for installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment, as well as the management of service contracts and spare parts sales. This role ensures high quality of service, customer satisfaction, and compliance with regulatory standards while managing a team of field service engineers and support staff.

Responsibilities

• Lead, mentor, and manage a team of field service engineers and support staff.
• Oversee installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment.
• Develop and implement strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
• Build and maintain strong relationships with key clients and stakeholders.
• Conduct regular service reviews and gather customer feedback for continuous improvement.
• Analyze service data to identify trends and areas for improvement.
• Implement process improvements to enhance efficiency and service quality.
• Ensure compliance with manufacturer guidelines, health regulations, and internal quality standards.
• Support audits, certification processes, and quality assurance activities.
• Collaborate cross-functionally to align customer support with broader business objectives.
• Any other appropriate duties as assigned.

Qualifications

• BSc / BA in business administration, management, engineering, or a similar field preferred.
• 10+ years of experience in technical service / support roles, ideally in the medical equipment industry.
• 3+ years in a leadership or managerial role.
• Strong knowledge of medical equipment maintenance protocols and regulatory requirements.
• Excellent communication, organizational, and problem-solving skills.
• Ability to thrive in a dynamic, fast-paced environment and manage diverse teams.
• Proficiency in Microsoft Office, service management tools, and project management software.
• Preferred : Experience with ISO 13485, CRM / ERP systems, and certifications such as ITIL or PMP.

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Responsibilities

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps)
• Provide helpful and relevant information to ensure a positive customer experience
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements
• Demonstrate in-depth knowledge of products or services to confidently address customer queries
• Resolve customer complaints and issues promptly, ensuring customer satisfaction
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty
• Leverage customer service skills to maximize the value of each customer interaction
• Apply all acquired skills from company trainings
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation
• Escalate unresolved issues or concerns to the Team Leader for resolution
• Ensure the confidentiality of client and customer data
• Follow company policies and procedures diligently
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge
• Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours
• Perform any additional duties assigned, in alignment with the role's scope

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
• Native Arabic speaker with fluent English (written and spoken)
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys)
• Proficient in CRM software and customer support tools, with strong computer literacy
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration
• Commitment to confidentiality and adherence to company policies and procedures
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge

#J-18808-Ljbffr