223 Online Retail jobs in Saudi Arabia

As a Sales Agent - Retail Operations at Six Flags Qiddiya City and Aquarabia, you will play a crucial role in enhancing the overall guest experience by providing exceptional service and support across our retail and food & beverage outlets. You will be responsible for actively engaging with guests, showcasing our products, and driving sales through excellent product knowledge and customer interaction. This role involves working as part of a dynamic team to meet and exceed sales targets while ensuring a welcoming and enjoyable environment for all visitors.

• Engage with guests in a friendly and professional manner to promote products and drive sales.
• Maintain a thorough knowledge of product offerings, seasonal promotions, and retail policies.
• Process sales transactions accurately and handle cash and payment systems following company standards.
• Assist in inventory management by restocking shelves and maintaining visual merchandising standards.
• Respond to guest inquiries and concerns, providing prompt and effective resolutions.
• Support team members and contribute to a positive guest service atmosphere.
• Participate in location cleanliness and tidiness, ensuring that all areas meet safety and health standards.
• Assist with special events and promotions as needed.

• High school diploma or equivalent is required; additional education in a related field is a plus.
• Previous experience in sales, retail, or customer service preferred.

• Excellent communication and interpersonal skills.
• Strong ability to engage with guests and build rapport quickly.
• Sales-driven mindset with a focus on achieving individual and team targets.
• Ability to work in a fast-paced environment and can handle multiple tasks simultaneously.
• Detail-oriented with a commitment to maintaining product presentation standards.
• Basic math skills for handling cash transactions.
• Flexibility to work a varied schedule, including weekends, holidays, and evenings as required.
• Proficiency in using retail POS systems and familiarity with cash handling procedures.
• Ability to cooperate and work well within a team environment.

Overview

Profile

The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME

• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas / store / leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams

• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis / maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company’s policies and operational guidelines

• Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.

• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market / customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate

• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >
• Deliver agreed company measures in both Happy App and LOvemeter >
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education

• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams

• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 4-6 years’ experience in sales, operations and / or services within the beauty / retail / industry

• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must
• You have a valid driving license

We are partnering with one of the world’s most prestigious luxury fashion houses to appoint an exceptional Director of Retail Operations to lead their retail and sales operations in Saudi Arabia. This is a rare opportunity to join a brand renowned for its craftsmanship, heritage, and uncompromising quality and to shape the next chapter of its growth in one of the most exciting luxury markets in the world.

This position is not about simply overseeing existing operations; it is about building, refining, and elevating them to set new benchmarks for luxury retail in the region. You will have full responsibility for multi-store leadership, operational excellence, and the development of high-performing teams that deliver unforgettable client experiences.

Working closely with senior leadership, you will ensure that every operational process from merchandising to clienteling reflects the precision, artistry, and prestige of the brand. This is a role for a commercially driven leader who can balance growth with brand integrity.

• Drive retail strategy to achieve ambitious growth targets while preserving the exclusivity of the brand.
• Monitor performance across all stores, analysing data and implementing improvement plans to maximise profitability.
• Lead the achievement of sales KPIs, ensuring financial objectives are consistently met or exceeded.

• Oversee the implementation of operational standards tailored for the luxury environment.
• Ensure flawless execution in merchandising, stock management, and store presentation.
• Conduct regular operational reviews and audits to maintain best-in-class retail standards.

• Lead, coach, and inspire Store Directors to achieve operational and commercial excellence.
• Partner with HR on talent acquisition, succession planning, and leadership development.
• Foster a culture of accountability, creativity, and commitment to the client experience.

• Ensure the brand’s story and values are represented with authenticity in every client interaction.
• Champion a client-first culture, leveraging CRM tools to deliver personalised service and strengthen loyalty.
• Collaborate with marketing and VM teams to deliver consistent, immersive brand experiences.

• Keep ahead of luxury retail trends, competitor activity, and evolving consumer expectations in KSA
• Provide market intelligence to support strategic decision-making at the regional and global level.

• Bachelor’s degree in Business Administration, Retail Management, or related field; Master’s degree is advantageous.
• 10+ years of leadership experience in luxury retail operations , with at least 5 years at multi-store director level.
• Proven success in driving both sales growth and operational excellence.
• Experience in the GCC luxury retail market; KSA experience highly preferred.
• Strong leadership presence and ability to inspire diverse, multicultural teams.
• Fluent in English; Arabic proficiency is a significant advantage.

Leverage your abilities and join the dynamic team of a leading retail company with a strong focus on e-commerce, seeking an experienced and strategic Chief Financial Officer (CFO) to join their executive leadership team. The ideal candidate will be an Arabic speaker with a proven track record in driving financial strategy, managing risk, and supporting business growth in fast-paced industries in Saudi Arabia, Riyadh.

Key Accountabilities

The position involves :

Develop and execute the company’s financial strategy in alignment with overall business goals.

Oversee financial planning, budgeting, forecasting, and cash flow management.

Ensure compliance with regulatory requirements and manage relationships with auditors, banks, and investors.

Lead and mentor the finance team to improve performance and operational efficiency.

Provide strategic recommendations to the CEO and board on financial decisions.

Drive process improvements, automation, and data-driven decision-making.

Knowledge, Skills, and Experience

We are looking for :

Proven experience as CFO or senior finance leader in e-commerce or retail sectors.

Bachelor’s degree in finance, accounting, or a related field (Master’s preferred).

Professional certification (CPA, CMA, CFA) is a plus.

Based in Saudi Arabia or with previous KSA work experience preferred.

Strong leadership, analytical, and communication skills.

At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures.

• Education: High school diploma or equivalent is required; a diploma in Retail Management or a related field is a plus.
• Experience: 3-6+ years of experience in retail operations in a supervisory or management role.

• Strong leadership and team management skills, with the ability to motivate and develop staff.
• Proficient in inventory management, visual merchandising, and retail sales strategies.
• Excellent customer service and communication skills.
• Strong organizational and time-management abilities, with a focus on detail.
• Proficient in using point-of-sale (POS) systems and cash handling procedures.
• Proficiency in data analysis and sales reporting.
• Strong vendor management and negotiation skills.
• Ability to analyze sales data, guest feedback, and operational performance to identify areas for efficiency improvement.
• Skilled in using Microsoft Excel, Word, and PowerPoint for reporting, budgeting, and creating operational plans.
• Languages: Fluent in English.

• Self-Actualization & Fulfillment: Advanced
• Team Synergy & Development: Advanced
• Entrepreneurial Mindset & Drive: Advanced
• Business Acumen & Diligence: Advanced

• Comply with Six Flags Qiddiya’s code of conduct and ethics.
• Promote Six Flags Qiddiya’s vision, mission, and values.
• Contribute to Six Flags Qiddiya’s culture and uphold company rules and regulations.
• Perform tasks as directed to support organizational goals.
• Share expertise with the team and encourage their professional growth.

• Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard.
• Assist in managing and training retail staff to ensure product knowledge and exceptional guest service.
• Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages.
• Implement and maintain visual merchandising standards aligned with company branding.
• Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly.
• Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events.
• Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience.
• Support the development of sales strategies to drive revenue and achieve department goals.
• Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies.
• Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours.
• Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies.
• Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible.
• Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests.
• Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth.
• Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations.
• Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns.
• Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand.

Leverage your expertise and join a pioneering team in the retail industry , focused on delivering top-tier analytics and data solutions.

As a Business Application Manager will be responsible for overseeing, optimizing, and supporting their critical retail applications, including SAP ERP, POS systems , and Business Warehouse (BW) . This role will act as the key bridge between business operations and IT, ensuring that systems effectively support retail processes, enhance business performance, and drive innovation.

• Lead the management, development, and optimization of SAP modules (such as SAP IS-Retail) to meet evolving business needs.
• Oversee the lifecycle of POS systems, ensuring seamless integration with SAP and other backend systems.
• Manage the design, enhancement, and reporting strategies using SAP Business Warehouse to provide actionable business insights.
• Coordinate with cross-functional teams (finance, supply chain, merchandising, marketing, store operations) to understand system requirements and translate them into technical solutions.
• Ensure system uptime, performance, and data integrity across all retail applications.
• Collaborate with vendors, external consultants, and service providers to deliver projects, upgrades, and support services.
• Define and enforce best practices, system standards, and compliance requirements (e.g., data security, privacy, audit readiness).
• Lead application-related incident management, change requests, and continuous improvement initiatives.
• Support business users through training, documentation, and issue resolution.
• Manage application budgets, licenses, and vendor contracts.

Knowledge, Skills, and Experience:

• Bachelor’s degree in information technology, Computer Science, Business, or related field (Master degree is a plus).
• 7+ years of experience in business application management, ideally within the retail industry .
• Strong hands-on experience with SAP ERP (especially SAP IS-Retail), including system integration and customization.
• Proven experience managing POS systems (such as Oracle Retail, Retail Pro, or similar platforms).
• Solid knowledge of SAP Business Warehouse (BW) , reporting, and analytics.
• Strong project management and leadership skills, with the ability to manage cross-functional teams.
• Excellent problem-solving abilities and a proactive approach to system improvements.
• Strong vendor management, contract negotiation, and budget management skills.
• Effective communication skills in both business and technical settings.

• Familiarity with SAP S/4HANA migration projects.
• Experience with e-commerce platform integrations.
• Knowledge of retail loyalty systems, CRM, or promotions engines.
• Understanding of business intelligence (BI) tools beyond BW, such as Power BI or Tableau.

A strategic role within the Commercial function, in continuous collaboration with key stakeholders including Boutique, Retail, CRM, Customer Service and Logistics, the Retail Excellence & Operations Executive supports the Maison’s retail performance and operational execution across Saudi Arabia.
Key responsibilities include ensuring the seamless execution of both boutique and office-based operations, driving impeccable compliance, performance monitoring, and execution of strategic retail initiatives. Based in the Riyadh office with regular presence in the boutique, you play a critical role in aligning sales performance, operational excellence, retail strategies and administrative processes, while supporting the sustainable growth of the business and delivering an exceptional client experience.

KEY RESPONSIBILITIES
OPERATIONS

• Ensure compliance with all retail, operational, events, and audit standards of the Maison and group.
• Act as key liaison for boutique audits, driving compliance training and corrective action plans as needed.
  
• Conduct monthly internal audits at the boutique to proactively identify opportunities for improvement.
  
• Oversee inventory-related processes including stock counts, goods reception, and movement analysis.
  
• Lead operational and compliance onboarding for all new joiners.
  
• Oversee aftersales operations: monitor repair tracking, ensure SLA targets are met, act as liaison between local, regional and HQ customer service teams.

Supply Chain

• Coordinate with regional and central supply chain teams to ensure timely and accurate import/export of Maison related orders.
• Monitor shipment tracking, customs clearance (e.g. Cities Green Light) , and reception timelines to avoid unforeseen delays.
• Monitor and process e-commerce and phone sales orders.

RETAIL

• Performance Analysis & Reporting.
• Gather and consolidate business performance data and generate holistic business recaps.
• Monitor boutique KPIs (e.g., traffic, conversion, average price, NPS) and provide regular reporting, analysis, and actionable insights to improve performance.
• Track and update the individual performance analysis (Client Advisor KPI’s, productivity…).
• Analyse business trends and performance and make data-driven suggestions/recommendations to develop strategies to achieve short term and long-term performance goals.

Retail Excellence Projec ts

• Assist with qualitative retail excellence projects (Mystery Shopper, Product Interest tools (Airtable), Product presentation, Boutique environment.), from conception phase to roll-out.
• Assist in the execution of initiatives aimed at elevating service quality, team performance, and retail standards.
• Identify and share local and global best practices to enhance operations and service across current and future boutiques.

REQUIRED CANDIDATE PROFILE

• 3+ years in retail operations, retail excellence or boutique coordination.
• Proactive and solution oriented, with a hands-on approach to operations and problem-solving.
• Strong communication skills and ability to collaborate effectively across different functions.
• Ability to work in a team environment, with a proactive collaborative approach to deliver results, and a "can do" attitude.
• Strong analytic mindset with the ability to interpret data and performance metrics to drive action plans.
• Comfortable creating and navigating reporting dashboards and retail KPIs.
• Showing flexibility and ability to adapt/multitasking.
• Proficient in Microsoft office (Excel and Power Point).
• Familiarity with retail systems such as SAP and Gemini.

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Facilities Supervisor is responsible for the total facilities management of Al Futtaim Global Trading Co.'s properties across Saudi Arabia, including retail stores, offices, and warehouses (owned or leased). The role covers both hard and soft services such as Mechanical, Electrical, and Plumbing (MEP), housekeeping, pest control, security, fire protection systems, CCTV, and access control.

This position ensures the effective management of Annual Maintenance Contracts (AMCs), compliance with agreed SLAs and KPIs, and implementation of Al Futtaim's health and safety standards across all facilities.

• Develop and implement MEP maintenance systems.
• Evaluate safety and security across all facilities.
• Submit monthly reports detailing maintenance activities and compliance.

• Ensure Planned Preventive Maintenance (PPM) records are maintained and updated.
• Monitor third-party service providers and document performance and service feedback.

• Attend meetings with store management and security teams to address maintenance and security concerns.
• Identify root causes of issues and propose preventive solutions.

• Plan and implement safety and security measures to minimize loss, theft, damage, and shoplifting.

• Manage tasks outside the AMC scope by coordinating with external vendors.
• Request quotations, define scope of work, and ensure timely and quality execution.

• Contribute to annual business planning and manage monthly maintenance budgets.
• Raise purchase orders, track invoices, and ensure service delivery within SLA requirements.

• Oversee the helpdesk operations and manage facilities-related software including CAFM.
• Ensure timely tracking and resolution of maintenance requests.

• Monitor and maintain MEP and other assets using CAFM tools.
• Ensure proper asset lifecycle tracking and maintenance scheduling.

• Diploma in a technical discipline or Facilities Management.
• Professional affiliation with FM bodies (e.g., BIFM, IFMA) is a plus.

• 3 to 5 years of relevant experience in retail facilities management in Saudi Arabia.

• Strong hands-on experience with MEP systems and security infrastructure.
• In-depth understanding of the Saudi market, including vendors, licensing, property laws, and civil defense approvals.

• Strong customer service orientation with a proactive, solution-driven mindset.
• Excellent written and verbal communication skills in English.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience using CAFM or other facilities management software is essential

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Responsibilities

• Strategic direction and growth of the marketplace
• Managing the team and ensuring high performance
• Analyzing sales data and trends for data-driven decisions
• Developing marketing and sales strategies
• Collaboration with other departments for seamless operations
• Overseeing e-commerce operations and inventory
• Managing strategic partnerships

• Bachelor's degree in business, Marketing, or a related field
• Proven experience (3+ years) in e-commerce management or marketplace operations, preferably within a retail or technology environment
• Strong analytical skills with proficiency in data analysis and interpretation
• Experience with online marketplace platforms (e.g., Amazon, eBay, Noon) and e-commerce best practices
• Excellent communication skills, both verbal and written, with the ability to collaborate across various teams
• Self-motivated and results-oriented, with the ability to manage multiple projects and deadlines effectively
• Understanding of SEO, PPC, and digital marketing strategies will be an advantage
• Candidates should have a background in the retail industry.