161 On Site Support jobs in Saudi Arabia

Overview

As a Field Support Engineer, the Engineer will play a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility will be to respond to and resolve various IT-related issues and requests, ensuring minimal disruption to the operations of the business.

• Performing on site troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Support users 24/7 on site (8 hours per shift).
• Providing technical support across the building.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training more junior staff members.
• Travel within the city and outside the city to provide technical support.
• Do a preventive maintenance regularly.

• Diploma/Bachelor's degree in information technology, computer science or a related field.
• 3+ years professional experience.

• Proven experience as a IT service Desk technician or other customer support role.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in Arabic / English.
• Customer-oriented and cool-tempered.
• Strong interpersonal skills.
• Basic understanding of IT infrastructure and technologies.
• Basic understanding of Windows and related software.
• Basic understanding of Security and network.
• Problem-solving and troubleshooting abilities.
• Ability to work effectively under pressure and multitask in a fast-paced environment.
• Experience with ticketing systems and remote support tools.
• Customer service-oriented mindset.

• Associate

• Full-time

• Information Technology

• IT Services and IT Consulting

Riyadh, Riyadh, Saudi Arabia

Description:

Aramco energizes the world economy.

Aramco occupies a special position in the global energy industry. We are one of the world’s largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco’s value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

Overview

We are seeking a Field Support Engineer to join our Regional Power Operation Department (RPOD) within our Power Systems Organization.

The Department will deliver electrical energy to customers in the safest, most reliable and economical manner through a competent workforce committed to excellence and customer satisfaction.

Your primary role is to be responsible for provide and manage highly technical and specialized engineering services to support the safe and reliable operation of Saudi Aramco electrical power system generation, transmission and distribution networks.

Key Responsibilities

As the successful candidate, you will be required to perform the following:

• Provide engineering expertise in support of field Operations and Maintenance (O&M) for all types of substation equipment serving mega-industrial facilities (Refineries, gas and oil processing plants, and power plants).
• Develop maintenance instructions and best practices for substation equipment testing and maintenance.
• Review and update equipment standards and specification, Conduct equipment reliability studies, Lead equipment incident investigation teams.
• Represent Saudi Aramco to investigate equipment failure, participate in qualification of HV equipment vendors, and participate in High Voltage (HV) equipment Factory Acceptance Test (FAT) programs.
• Lead transformers in-house repair, condition assessment for aged equipment, and substation equipment major inspection and overhaul.
• Play key role in critical plants contingency program, substation equipment obsolesce program and Lead initiatives and technologies intended to enhance maintenance and operation practices.
• Mentor young and junior engineers in substation equipment Operations and Maintenance (O&M) specialty as well conduct courses for engineers and technicians.

Minimum Requirements

-As the successful candidate you must hold a Bachelor’s Degree in Electrical Engineering. A Master Degree in Engineering is desirable.

-You should have a minimum of 10 years’ experience in in substation equipment design and application.

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.

Job ID: 15028

Tagged as: Regional Power Operations Dept

Job Title:
Field Support Engineer/Field Support Lead

Location
:
Jeddah, Makkah, Saudi Arabia

Duration
:
Fulltime role

Job Description

We are seeking experienced
Field Support Engineers/Field Support Lead
to provide on-site and remote support for end-user environments. The role requires proven expertise in troubleshooting, managing Microsoft 365 applications, and following ITIL best practices to ensure high-quality service delivery.

Key Responsibilities

• Deliver technical support for Microsoft 365 end-user applications and related systems.
• Troubleshoot hardware, software, and connectivity issues in line with SLAs.
• Ensure compliance with ITIL-based incident, problem, and change management processes.
• Provide regular attendance and performance reports to management.
• Collaborate with the dedicated Project Manager (PM) for escalations, planning, and stakeholder reporting.
• Participate in scheduled training programs and certification renewals.
• Maintain professional conduct and represent the organization effectively in customer interactions.

Requirements

• Experience:
  Minimum
  5 years
  in field/end-user IT support.

Certifications:

• ITIL Foundation (mandatory).
• Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent).
• Nationality Compliance:
  Engineers must belong to approved nationalities as per client/vendor requirements.
• Training:
  Commitment to yearly training (at least one professional course per year).

Team & Governance

• Dedicated Project Manager (PM):
  Responsible for overall team coordination, attendance tracking, escalations, and reporting.
• Reporting:
  Regular attendance and performance reports submitted to client/vendor stakeholders.
• Qualifications Matrix:
  Engineers' qualifications and certifications will be documented and updated annually.

Job Title: Field Support Engineer

We are hiring for one of our government clients an experienced IT professional to provide on-site hardware and software support. The ideal candidate will have strong technical skills, IT certification, and a solid background in troubleshooting IT equipment and networking.

Key Responsibilities:

• Diagnose, repair, and troubleshoot hardware and software issues for servers, routers, switches, laptops, and other IT equipment.
• Provide on-site support for networking issues including TCP/IP, VLANs, VPNs, firewalls, and wireless networks.
• Apply ITIL processes for incident management and service requests.
• Prioritize alerts, report incidents clearly, and coordinate with the team to ensure timely resolution.
• Support continuous improvement initiatives in IT support operations.

Qualifications:

• Diploma degree in Computer or related fields.
• Certified A+ or Network+ from CompTIA, or equivalent.
• ITIL Foundation Certified.
• At least 1 year of experience in hardware and software troubleshooting.
• Networking knowledge including TCP/IP, VLANs, VPNs, firewalls, and wireless networks.
• Strong analytical and problem-solving skills.
• Excellent communication skills for incident reporting and team coordination.
• Fluent in spoken and written Arabic and English.

Job Purpose:

As a Field Support Engineer, the Engineer will play a crucial role in providing technical support and assistance to end-users within an organization. The primary responsibility will be to respond to and resolve various IT-related issues and requests, ensuring minimal disruption to the operations of the business.

Key Accountabilities:

• Performing on site troubleshooting through diagnostic techniques and pertinent questions.
• Determining the best solution based on the issue and details provided by customers.
• Support users 24/7 on site ( 8 hours per shift ).
• Providing technical support across the building.
• Perform on site troubleshooting through diagnostic techniques and pertinent questions.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary.
• Testing new technology.
• Possibly training more junior staff members.
• Travel within the city and outside the city to provide technical support.
• Do a Preventive maintenance regularly.

Minimum Qualifications:

• Diploma/Bachelor's degree in information technology, computer science or a related field.

Minimum Experience:

3+ years professional experience.

Job-Specific Skills:

• Proven experience as a IT service Desk technician or other customer support role.
• Good understanding of computer systems, mobile devices and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in Arabic / English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Strong interpersonal skills.
• Basic understanding of IT infrastructure and technologies.
• Basic understanding of Windows and related software.
• Basic understanding of Security and network.
• Problem-solving and troubleshooting abilities.
• Ability to work effectively under pressure and multitask in a fast-paced environment.
• Experience with ticketing systems and remote support tools.
• Customer service-oriented mindset.

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

On-ground support & firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

BASIC QUALIFICATIONS

• Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment.
• Proven analysis and problem-solving skills.
• You feel responsible for the quality of your work whilst striving for steady excellence and optimization
• Fluent in Arabic and English
• High level of written, verbal and interpersonal skills
• Work a flexible schedule & work area, including nights

PREFERRED QUALIFICATIONS

• Basic understanding of Lean methodology
• Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)
• Orientation towards detail and precision
• Ability to deep dive in operations process and develop ideas for process challenges
• Capable of working the entire MS Office suite, especially Excel
• Proactive problem solving and hands on approach
• Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details

SAU, Riyadh

Operations, IT, & Support Engineering

Description
The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

On-ground support & firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

Basic Qualifications

• Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment.
• Proven analysis and problem-solving skills.
• You feel responsible for the quality of your work whilst striving for steady excellence and optimization
• Fluent in Arabic and English
• High level of written, verbal and interpersonal skills
• Work a flexible schedule & work area, including nights

Preferred Qualifications

• Basic understanding of Lean methodology
• Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)
• Orientation towards detail and precision
• Ability to deep dive in operations process and develop ideas for process challenges
• Capable of working the entire MS Office suite, especially Excel
• Proactive problem solving and hands on approach
• Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Afaq - Warehouse Branch

Job ID: A

Key Responsibilities:

• Provide professional technical support to customers on poultry vaccine products, and best practices.
• Conduct farm visits to evaluate vaccination performance.
• Assist in the monitoring of vaccination programs tailored to customer needs.
• Deliver training sessions on vaccination techniques.
• Analyze field data and vaccination outcomes, preparing technical reports.
• Collaborate with the sales team to provide technical input for business growth and customer satisfaction.
• Act as a technical contact between customers and the company's technical teams to address field challenges.
• Support troubleshooting in case of vaccine handling, administration, or efficacy issues.
• Stay updated on industry trends, poultry diseases, and emerging vaccination technologies to ensure continuous technical excellence.
• Responsible for collecting samples in different regions in KSA disease surveillance purposes.

Qualifications:

• Bachelor's degree in veterinary medicine.
• Minimum of 3–5 years of relevant experience in poultry health and vaccination.
• Strong in English, communication and analytical skills
• Willingness to travel across the Kingdom of Saudi Arabia.

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

DuPont Water Solutions (DWS) is a $1.4 B water technology leader, focused on solving global challenges in water purification, conservation, and reuse.

DWS serves its thousands of customers in diverse markets using multiple technologies from its portfolio across major geographies of the world.

We are seeking a knowledgeable and experienced Technical Service and Development Specialist to join our Technical Service and Development Team to provide services and field support in the EMEA region, with special focus on MENA region.

Job Overview

The primary focus of this role is to provide technical service for the design and field assistance support for reverse osmosis (RO), ultrafiltration (UF) membranes and ion exchange resins (IER) systems for water treatment accounts, with special focus in Middle East region. The incumbent will be working as part of our technical service team reporting to technical service manager in the region.

Responsibilities:

• To provide accurate and timely technical service on Filmtec RO/NF membranes, UF products and IER systems.
• Collaborate with customers to understand their water system requirements and develop customized solutions.
• Perform site visits, technical assistance, on-site trainings, UF and RO cleaning and data normalization.
• Troubleshooting and keep running of pilot units, exposing the level of expertise in the UF, RO/NF and IER technologies as applicable. Follow-up of specific opportunities where our technologies are evaluated.
• Provide support to customers during plant start-ups of UF, RO, and IER systems
• Generate proper internal and external reports about the services
• Ensure EHS (environment, health and safety) compliance
• Develop and deliver technical presentations and workshops and customer seminars as needed.

• Capable to understand and use all design tools (i.e: WAVE, cost of water…) Present technical proposals and solutions and/or alternative to customers, managing opportunities at any stage on technical level by using appropriate tools.

Requirements:

• Minimum of a college graduate / Engineering Diploma or similar
• A minimum 2-3 years experience of technical support for water treatments with UF & RO and ion-exchange technology.
• Troubleshooting and field assistance experience is preferred.
• Languages: English: highly proficient in both spoken and written + local language skills
• Willingness to travel (60%, specially in the MENA region)
• Customer centric attitude and capability to build up customer relationship and trust. Important to have an attitude to identify and solve problems at customers systems.
• Excellent interpersonal skills, combining technical aptitude with building excellent customer contacts
• Good interpersonal skills and capability to work in a multinational environment.

We are looking forward to your application!

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On May 22, 2024, we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders. On January 15, 2025, we announced that we are targeting November 1, 2025, for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*. We also announced that we would retain the Water business. We are committed to ensuring a smooth and successful separation process for the Future Electronics business. We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing. For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement .

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