117 On Site Support jobs in Saudi Arabia

Job Title:
Field Support Engineer/Field Support Lead

Location
:
Jeddah, Makkah, Saudi Arabia

Duration
:
Fulltime role

Job Description

We are seeking experienced
Field Support Engineers/Field Support Lead
to provide on-site and remote support for end-user environments. The role requires proven expertise in troubleshooting, managing Microsoft 365 applications, and following ITIL best practices to ensure high-quality service delivery.

Key Responsibilities

• Deliver technical support for Microsoft 365 end-user applications and related systems.
• Troubleshoot hardware, software, and connectivity issues in line with SLAs.
• Ensure compliance with ITIL-based incident, problem, and change management processes.
• Provide regular attendance and performance reports to management.
• Collaborate with the dedicated Project Manager (PM) for escalations, planning, and stakeholder reporting.
• Participate in scheduled training programs and certification renewals.
• Maintain professional conduct and represent the organization effectively in customer interactions.

Requirements

• Experience:
  Minimum
  5 years
  in field/end-user IT support.

Certifications:

• ITIL Foundation (mandatory).
• Microsoft 365 Certified: Modern Desktop Administrator Associate (or equivalent).
• Nationality Compliance:
  Engineers must belong to approved nationalities as per client/vendor requirements.
• Training:
  Commitment to yearly training (at least one professional course per year).

Team & Governance

• Dedicated Project Manager (PM):
  Responsible for overall team coordination, attendance tracking, escalations, and reporting.
• Reporting:
  Regular attendance and performance reports submitted to client/vendor stakeholders.
• Qualifications Matrix:
  Engineers' qualifications and certifications will be documented and updated annually.

Job Title: Field Support Engineer

We are hiring for one of our government clients an experienced IT professional to provide on-site hardware and software support. The ideal candidate will have strong technical skills, IT certification, and a solid background in troubleshooting IT equipment and networking.

Key Responsibilities:

• Diagnose, repair, and troubleshoot hardware and software issues for servers, routers, switches, laptops, and other IT equipment.
• Provide on-site support for networking issues including TCP/IP, VLANs, VPNs, firewalls, and wireless networks.
• Apply ITIL processes for incident management and service requests.
• Prioritize alerts, report incidents clearly, and coordinate with the team to ensure timely resolution.
• Support continuous improvement initiatives in IT support operations.

Qualifications:

• Diploma degree in Computer or related fields.
• Certified A+ or Network+ from CompTIA, or equivalent.
• ITIL Foundation Certified.
• At least 1 year of experience in hardware and software troubleshooting.
• Networking knowledge including TCP/IP, VLANs, VPNs, firewalls, and wireless networks.
• Strong analytical and problem-solving skills.
• Excellent communication skills for incident reporting and team coordination.
• Fluent in spoken and written Arabic and English.

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

On-ground support & firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

BASIC QUALIFICATIONS

• Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment.
• Proven analysis and problem-solving skills.
• You feel responsible for the quality of your work whilst striving for steady excellence and optimization
• Fluent in Arabic and English
• High level of written, verbal and interpersonal skills
• Work a flexible schedule & work area, including nights

PREFERRED QUALIFICATIONS

• Basic understanding of Lean methodology
• Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)
• Orientation towards detail and precision
• Ability to deep dive in operations process and develop ideas for process challenges
• Capable of working the entire MS Office suite, especially Excel
• Proactive problem solving and hands on approach
• Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details

SAU, Riyadh

Operations, IT, & Support Engineering

Description
The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a TREX (Transportation Excellence) Field Support which we call internally ACES Specialist.

As an ACES (Amazon Customer Excellence Systems) Specialist, you will drive process standardization across SA operations. As a member of the TREX team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve quality related KPIs.

Your goal is to lead LM quality agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.

Key job responsibilities

On-ground support & firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.

In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.

Basic Qualifications

• Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment.
• Proven analysis and problem-solving skills.
• You feel responsible for the quality of your work whilst striving for steady excellence and optimization
• Fluent in Arabic and English
• High level of written, verbal and interpersonal skills
• Work a flexible schedule & work area, including nights

Preferred Qualifications

• Basic understanding of Lean methodology
• Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)
• Orientation towards detail and precision
• Ability to deep dive in operations process and develop ideas for process challenges
• Capable of working the entire MS Office suite, especially Excel
• Proactive problem solving and hands on approach
• Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast-paced environment

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Afaq - Warehouse Branch

Job ID: A

Key Responsibilities:

• Provide professional technical support to customers on poultry vaccine products, and best practices.
• Conduct farm visits to evaluate vaccination performance.
• Assist in the monitoring of vaccination programs tailored to customer needs.
• Deliver training sessions on vaccination techniques.
• Analyze field data and vaccination outcomes, preparing technical reports.
• Collaborate with the sales team to provide technical input for business growth and customer satisfaction.
• Act as a technical contact between customers and the company's technical teams to address field challenges.
• Support troubleshooting in case of vaccine handling, administration, or efficacy issues.
• Stay updated on industry trends, poultry diseases, and emerging vaccination technologies to ensure continuous technical excellence.
• Responsible for collecting samples in different regions in KSA disease surveillance purposes.

Qualifications:

• Bachelor's degree in veterinary medicine.
• Minimum of 3–5 years of relevant experience in poultry health and vaccination.
• Strong in English, communication and analytical skills
• Willingness to travel across the Kingdom of Saudi Arabia.

Field IT Support Engineer

Location - (1) SA RO Khobar (Al Khobar) (2) SA DC Tamer Al Khobar (Al Khobar) (3) SA-BSH- Sales Office (Riyadh)

Onsite Dispatch Support

SkySys is seeing resources to help assist with Field Servies Support in the following areas:

• Desktop/End User Support

• Smarts Hands & Feet / Data Center Support

Job Requirements:

• Technical
• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

•Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.

· Experienced in repeat call analysis and developing preventive actions

· Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.

· May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)

• Experience of ticketing tools (ServiceNow / Remedy etc.),

• _ Non-Technical_

• Good Customer management skill,
• Good in oral and written communication
• Able to interact and work with customers at different levels.
• Driven and result oriented.
• Passionate about the work

· Ability to work independently or as part of a team

· Ability to complete tasks effectively with minimal supervision

· Must be available to work flexible work schedules

Job Info

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues.

You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems,

good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast

and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities

• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Traveling to the client's location or connecting via a remote link
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and management
• Completing job reports and ordering supplies

Desktop Support Engineer Requirements

• Bachelor's degree in Computer Science or Information Technology (or equivalent experience certificate)
• Proven work experience as a Desktop Support Engineer or Support Technician
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of popular operating systems, software applications, and remote connection systems
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills

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G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Scope and Purpose:

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

Job Responsibilities:

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment's like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user's accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

Qualifications:

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

Skillspark is hiring on behalf of our partner for the role of Desktop Support Engineer based in Dhahran, Saudi Arabia.

This is a 12-month contract opportunity for motivated, technically skilled Saudi Nationals who are eager to grow their careers in IT support. The selected candidate will play a vital role in enhancing end-user support, ensuring timely resolution of technical issues, and contributing to consistent and reliable IT service delivery.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other end-user peripherals
• Install, configure, and maintain software and standard business applications
• Respond to user requests and manage incidents through the ticketing system in a timely and professional manner
• Troubleshoot and resolve hardware and software issues
• Coordinate with internal IT teams for escalations and resolution
• Maintain accurate records of support activities and resolutions

Minimum Requirements:

• Diploma or Bachelor's degree in IT or a related field
• 0–2 years of relevant experience in desktop/helpdesk support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks efficiently

Position:
Desktop Support Engineer

Location:
Dhahran, Saudi Arabia

Contract Duration:
12 months

Nationality:
Saudi Nationals only

If this sounds like the right fit for you, we'd love to hear from you