374 On Site Repair jobs in Saudi Arabia

RUWA is seeking a part-time Technical Support / IT professional to assist employees with computer, software, and network issues. This is an on-call role to ensure smooth daily operations across our teams.

Key Responsibilities:

• Provide timely technical assistance to employees with computer, software, and network issues
• Troubleshoot hardware and software problems
• Support setup and maintenance of workstations
• Escalate complex issues when necessary

Requirements:

• Proven experience in IT support or technical assistance
• Strong problem-solving and communication skills
• Familiarity with common office software and systems
• Must be based in Riyadh and available for on-call support

Apply: Send CV to

Subject: Technical Support / IT – Riyadh

Job Type: Full-time

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⁩نصائح: قدم ملخصًا للوظيفة وكيف يبدو النجاح في منصبك، وكيف تتناسب هذه الوظيفة مع المنظمة بشكل عام.⁦

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ن محددًا عند وصف كل مسؤولية من المسؤوليات. استخدم لغة محايدة الجنس وشاملة للجميع.)⁦

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⁩مثال: تحديد متطلبات المستخدم للنظم في الإنتاج وتط ها، لضم أقصى قدر من قابلية الاستخدام⁦

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⁩( المؤهلات التي قد ترغب في تضمينها هي المهارات أو التعليم أو الخبرة أو الشهادات.)⁦

علوم حاسوب

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⁩مثال: مهارات تواصل لفظية ومكتوب متازة⁦

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script:
  Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals:
  understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting:
  Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com .

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

Overview

We’re looking for a motivated Technical Support Engineer to join our client's IT Services team. You’ll play a key role in delivering fast, expert assistance for their software, hardware, and systems, ensuring customers stay productive and confident. The role blends hands-on troubleshooting, knowledge-base creation, and continuous improvement of our support processes.

• Respond to customer inquiries via phone, email, live chat, or ticketing system (Zendesk, Jira, ServiceNow) with professionalism and speed.
• Identify, diagnose, and resolve issues across software, hardware, networks, and operating systems.
• Implement effective solutions; escalate complex cases to senior engineers or other departments when needed.
• Log detailed records of interactions, issues, and resolutions in the ticketing platform.
• Write and update FAQs, how-to articles, and technical documentation to empower self-service and reduce repeat tickets.
• Guide users through step-by-step procedures, ensuring clear understanding of product features and troubleshooting steps.
• Relay customer insights to product, engineering, and sales teams to drive continuous improvement.
• Stay current with product releases, industry trends, and best practices.
• Participate in an on-call rotation for after-hours or weekend critical incidents (if applicable).

• Bachelor’s degree in Computer Science, Software Engineering, IT, or a related technical field (or equivalent experience).
• Proficiency with Java, Spring Boot, and Angular.
• Experience creating and maintaining SQL Server objects (tables, views, stored procedures).
• Hands-on experience working in Scrum or Kanban environments.
• Strong understanding of object-oriented concepts.
• Familiarity with Git and build tools such as Jenkins, Bamboo, Maven.
• Ability to develop/consume SOAP and REST APIs.
• Solid proficiency in Windows and Linux administration.
• Knowledge of TCP/IP, DNS, DHCP.
• Experience with remote desktop and support software.
• Competence in PowerShell (or comparable scripting language).

• Strong problem-solving skills with the ability to diagnose complex, multi-layered technical issues.
• Excellent written and verbal communication, enabling clear guidance for customers of varying technical backgrounds.
• Ability to work collaboratively with product, engineering, and sales teams to deliver integrated solutions.
• Commitment to documenting processes, maintaining knowledge-base quality, and adhering to security and compliance standards.
• Quick learner who stays up-to-date with emerging technologies and contributes to automation initiatives.

• Associate

• Full-time

• Information Technology

• IT Services and IT Consulting

Overview

This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

• Technical Support: Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, Network/Wifi, BitLocker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction. Provide support for end users on different operating systems including Windows and Mac OS. Provide enterprise support for on-site and remote support at the assigned IT incident for any alfanar site. Work on providing Operations Management support for day-to-day service operations using incident management. Implement IT department policies and processes when responding to end user support requests within the site(s) in addition to remote support in line with agreed SLA, delighting customers on every ticket. Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

• SLA Adherence: Follow Service Level Agreement targets for all operational process including incidents and problems. Follow Service center response time and reliability within agreed tolerance limits. No logical security incidents and No physical security breaches. Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction.

• Software Compliance: Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage. Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards.

• Knowledge Management: Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix future issues. Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

• Documentation: Document ticket summaries for all assigned tickets in a professional manner describing problem, solution proposed/fixed/workaround using the ITSM tool and following IT department templates. Provide management updates on daily/weekly/monthly progress in the required formats/tools. Document relevant issues identified as problems to enable root-cause analysis.

• Role Accountability: HR Proficiency – Ability to obtain updated soft and technical skills related to the job. Delivery – Perform planned activities to meet operational and development targets; utilize resources effectively; provide periodic reports detailing deviation and execution of planned tasks. Problem-Solving – Solve related problems and escalate complex operational issues. Quality – Ensure quality requirements for processes and related activities. Business Process Improvements – Coordinate well-defined written systems, policies, procedures and pursue automation opportunities where possible. Compliance – Adhere to related policies, procedures and work instructions. Health, Safety, and Environment – Ensure compliance of safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety and delivery of high-quality products/services.

• Academic Qualification: Bachelor Degree in Computer Science or any relevant field
• Work Experience: 2 to 4 Years
• Technical / Functional Competencies: Data Security; Encryption Tools/Techniques; Emerging Network Technology; Help Desk Technologies; Technical Tools and Products; Technology Industry Knowledge; Technology Platforms

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com

• Not Applicable

• Full-time

• Information Technology

• Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting

Job Purpose

This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Technical Support:

• Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
• Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
• Provide support for end users on different operating systems including Windows and Mac OS
• Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
• Work on providing Operations Management support for Day to day service operations using incident management
• Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
• Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

SLA Adherence:

• Follow Service Level Agreement targets for all operational process including incidents and problems
• Follow Service center response time and reliability within agreed tolerance limits
• No logical security incidents and No physical security breaches
• Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction

Software Compliance:

• Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards

Knowledge Management:

• Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
• Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

Documentation:

• Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
• Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
• Document relevant issues identified as a problem to get the analysis on fixing the root cause.

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Bachelor Degree in Computer Science or Any relevant field

2 to 4 Years

• Data Security Encryption Tools/Techniques
• Emerging Network Technology
• Help Desk Technologies
• Technical Tools and Products
• Technology Industry Knowledge
• Technology Platforms

Required for Major companies in KSA:
(Technical Support Specialist)

1. Bachelor's degree in IT
2. Minimum 2 years experience
3. It is preferable to obtain courses in Networking and Technical Support

Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.

The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.

Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.

We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.