3 On Call Specialist jobs in Saudi Arabia
Call Center Specialist
Posted today
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Job Description
Job Purpose:
Assisting customers by responding to their inquiries regarding the provided service, supplying them with all the necessary details, and providing comprehensive and sufficient answers to all their questions in case of any issues, as well as advising on how to handle them, while showing concern for customer satisfaction.
Details:
Receiving all incoming calls to the contact center.
Responding to customer inquiries and providing accurate data to meet their requirements.
Handling customer feedback and comments and sending them to management.
Receiving complaints and related inquiries, taking the necessary actions.
Raising customer requests and recommending target customer lists.
Submitting daily reports on requests to the contact center.
Demonstrating professionalism and the ability to present the company and its services to customers without hesitation.
Being familiar with all service details offered to customers.
Communicating with customers and utilizing all available resources to present services effectively.
Submitting daily and monthly reports to the contact center.
Maintaining customer data and ensuring continuous follow-up.
Achieving daily and monthly targets.
Being familiar with all procedures and steps required to serve customers in the best possible way.
Being fully aware of the required specifications and standards for the product.
Being fully aware of the specifications and standards for the services provided to customers.
Submitting a report about customer complaints and issues to the Customer Service Manager.
Education:
Diploma and higher.
Skills:
The ability to present the product to the customer in a professional manner.
Proficiency in communication skills with different personalities.
Flexibility and the ability to handle work pressure.
Proficiency in presentation, negotiation, and persuasion skills.
The ability to organize time and tasks effectively.
Attention to detail and understanding customer needs and requirements.
Collaboration with the team.
Call Center Quality Specialist
Posted today
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Job Description
Description:
As a Quality Specialist, you will play a crucial role in ensuring the highest level of customer satisfaction. You will be responsible for monitoring and evaluating the quality of customer interactions and providing feedback to the customer experience team.
Responsibilities:
- Monitor and evaluate customer interactions to ensure adherence to quality standards
- Provide feedback and coaching to the customer experience team to improve performance
- Analyze customer feedback and identify areas for improvement
- Develop and implement quality assurance processes and procedures
- Collaborate with cross-functional teams to drive continuous improvement in customer experience
Requirements:
- Bachelor's degree in a relevant.
- COPC, HPMT (High Performance Management Techniques) certificate preferred.
- Excellent verbal and written communication skills in Arabic and English
- Strong attention to detail and analytical thinking.
- Ability to work in a fast-paced and dynamic environment.
- Experience in customer service or call center operations.
- Knowledge of quality assurance principles and practices
Social Media & Digital Publishing Specialist, Call of Duty, Arabic
Posted today
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Job Description
Requisition ID: R
Job Title: Social Media & Digital Publishing Specialist, Call of Duty, Arabic
Reporting To: Senior Manager, Social Media & Digital Publishing
Department: EMEA Marketing
Location: Office based (Soho, London) & hybrid work from home
Your Mission
As the Arabic Social Media Specialist for Call of Duty, you will ensure franchise social channels in your market thrive and grow, with exciting content that our players delight in and engage with. You will support the long-term growth and efficiency of our channels, as well as day-to-day social media campaigns and content creation, publishing and tracking.
Working closely with local influencer, PR, franchise and territory teams, global counterparts, and our creative agencies, you will thrive in an upbeat team environment, be a natural team-player and a functional specialist in all things Social and Digital Marketing.
Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
- Be the primary owner of all local social channels in Arabic language.
- Lead content publishing roadmaps for Arabic channels to drive always on communications that achieve our goals.
- Work closely with our social media agencies and be the project lead connecting all efforts across a wide cross-functional team.
- Originate local content through insights to achieve Franchise goals.
- Provide broader EMEA channels management support or cover when required.
- Be a champion and an internal advocate for our players in assessment of message priority, risk and cultural feedback.
- Report on and evaluate the sentiment of Arabic-speaking players.
- Engage directly with our Arabic-speaking community.
- Represent a knowledgebase on the gaming landscape and maintain a deep understanding of the Call of Duty game and product.
- Employ creative ways to improve relationships with our players.
- Act as a representative of Call of Duty in online channels and at community events as required.
Player Profile
Strong communication skills and passion for collaboration. Fluent in Arabic (written and verbal) with business level proficiency in English.
Ability to deliver high quality work while managing multiple projects.
Deep knowledge of Call of Duty game(s), popular digital channels, and local gaming communities.
A genuine passion for gaming and technology.
Key Success for Year 1
A successful candidate will be able to display increased and improved social media critical metrics and positive sentiment growth within their subregion.
We love hearing from anyone who is enthusiastic about changing the games industry. Not sure you meet all qualifications? Let us decide!
Our World
Activision Blizzard, Inc., is one of the world's largest and most successful interactive entertainment companies. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
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