99 On Call jobs in Saudi Arabia

2 months ago Be among the first 25 applicants

Dear applicants,

We Leaders is an international educational program that offers professional training workshops in Leadership, Event Management, Management, Soft Skills, Sales, Marketing, Hospitality…

We Leaders also provides professional Career Development services such as LinkedIn Optimization, CV writing, Cover Letter writing, Career Coaching, Career Guidance, How to Market Yourself, Job Interview Preparation, Tips to Find a Job/ Job Search, Resume Writing, Follow Up Letter.

Moreover, we offer Headhunting/ Executive Search services to achieve any dream job!

We Leaders is registered under HARIK HOLDING.

Our sister organization is Karim Harik Awards️.

Our added value is the variety of our services that give clients the opportunity to enhance their skills. They are delivered by our professionals and tailored to their needs to provide them with the required tools to succeed in the market.

We Leaders is seeking dedicated and passionate individuals to join our team as “Call Agents”.

Job Description
- Introduce “We Leaders” to potential partners/ customers.
- Make outbound calls to institutions and individuals in a professional and courteous manner.
- Perform data entry accurately and efficiently.
- Collect emails of various institutions and individuals.
- Represent “We Leaders” positively and professionally at all times.
- Provide exceptional customer service to those you interact with.

Note: This is a voluntary position with flexible hours, offering a great opportunity to make a positive impact on society’s future. Join us in empowering young leaders and creating a better world.

Looking forward to working with you.

We Leaders Management

Qualifications
- High school diploma or equivalent; higher education in a relevant discipline is a plus.
- Effective communication skills
- Ability to handle pressure
- At least 1 year of experience in a similar role

• Entry level

• Full-time

• Other

• Non-profit Organizations

Overview

The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position requires a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The agent will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.

• A minimum educational qualification of a diploma or bachelor’s degree in a relevant field.
• Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
• Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
• Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
• Strong problem-solving skills and the ability to think on one’s feet to address customer inquiries effectively.
• High level of empathy and patience when dealing with customer complaints or concerns.
• Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
• Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
• Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.

• Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
• Accurately document and track customer interactions in the company’s CRM system, ensuring all information is up-to-date for effective follow-up.
• Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
• De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
• Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
• Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
• Maintain a strong understanding of company products and services to provide informed guidance to customers.
• Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
• Uphold compliance with company policies and industry regulations during all customer interactions.

• Excellent communication skills, both written and verbal, to convey information clearly and professionally.
• Strong customer focus with a commitment to ensuring a positive customer experience.
• Effective problem-solving abilities to identify solutions in high-pressure situations.
• Adaptability to changing environments and ability to learn new technologies quickly.
• Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
• High level of empathy to understand customer concerns and provide appropriate responses.
• Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
• Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
• Resilience and patience when handling difficult customer interactions.
• Time management skills to prioritize tasks effectively in a busy environment.

• Entry level

• Full-time

• Customer Service

• Human Resources Services and Telephone Call Centers

Call Center Representative


We are seeking a skilled and experienced Call Center Representative to join our team in Jeddah. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information to customers regarding products, services, and company policies
- Resolve customer complaints and escalate issues to the appropriate department when necessary
- Maintain a positive attitude and provide exceptional customer service at all times
- Complete call logs and update customer records with relevant information
- Follow communication procedures, guidelines, and policies
- Strive to meet monthly performance targets

Requirements:
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in Arabic or Hindi, both written and verbal
- Familiarity with CRM systems and practices is a plus
- Ability to handle high volume of calls in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Flexibility to work varying shifts including nights, weekends, and holidays if needed

Salary:
This position offers a competitive salary of 1700$ per month.

Location:
This job is located in Jeddah. All nationalities are welcome to apply.

Benefits:
We offer an inclusive work environment that values diversity and promotes growth opportunities for our employees. This position does not require English proficiency.

If you meet the above requirements and are passionate about providing top-notch customer service, we encourage you to apply for this exciting opportunity!

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