108 Office Operations jobs in Saudi Arabia

Job Summary:

We are looking for an experienced and motivated Back-office Support Supervisor to lead the back-office team at the Absher Call Center. The role is responsible for overseeing all non-voice customer service operations, ensuring timely and accurate handling of service requests, managing team performance, and coordinating with internal departments to maintain service excellence and compliance with client SLAs.

Key Responsibilities:

Supervise daily back-office operations, including ticket handling, complaint processing, and case follow-up.

Ensure team adherence to performance KPIs and service quality standards.

Act as the escalation point for complex or unresolved cases.

Review and validate daily/weekly reports submitted by the team.

Liaise with internal departments (e.g., IT, HR, Quality) to resolve operational issues promptly.

Conduct regular coaching and performance reviews for back-office staff.

Contribute to process improvement and ensure proper documentation of workflows and updates.

Support onboarding and training of new back-office agents.

Requirements:

Bachelor's degree in information technology, Business Administration, or a related field.

3+ years of experience in back-office operations or customer service, including at least 1 year in a supervisory role.

Strong leadership and team management skills.

Experience with CRM and case management systems.

Excellent analytical, reporting, and problem-solving capabilities.

Fluent in Arabic and English (written and verbal).

Ability to work under pressure and manage multiple priorities.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview:

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities:

• Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives.
• Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions.
• Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English.
• Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals.
• Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives.
• Conduct market and competitor analysis with a focus on financial performance and industry benchmarks.
• Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans.
• Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment.

• Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus).
• Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles.
• Strong analytical and quantitative skills with the ability to interpret complex financial data.
• Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools.
• Excellent verbal and written communication skills in both Arabic and English.
• High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?

If yes, then this is the job you're looking for , webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.

Position Overview:

We are seeking a detail-oriented and analytical Financial Analyst to work closely with our CEO, providing strategic financial insights and decision support. The ideal candidate will be experienced in financial modeling, budgeting, forecasting, and reporting, with a strong understanding of business dynamics. This role requires a sharp thinker with consultancy experience, fluent in both Arabic and English, and skilled in preparing high-quality reports and presentations to guide executive decision-making.

Key Responsibilities:

• Collaborate directly with the CEO to support financial planning, business modeling, and strategic initiatives.
• Analyze financial data to evaluate company performance, identify trends, risks, and opportunities, and support investment or cost-optimization decisions.
• Prepare detailed financial reports, dashboards, and high-impact presentations in both Arabic and English.
• Conduct financial forecasting, variance analysis, and budget tracking to ensure alignment with business goals.
• Support the development of pitch decks, investor reports, and executive summaries with strong financial narratives.
• Conduct market and competitor analysis with a focus on financial performance and industry benchmarks.
• Assist in defining KPIs, business objectives, and building financial roadmaps aligned with strategic plans.
• Act as a liaison between the CEO and finance, operations, and other departments to ensure data-driven alignment.

• Bachelor’s degree in Finance, Accounting, Economics, or a related field (MBA or professional certification is a plus).
• Minimum of 3 years of experience in financial analysis, preferably within consultancy or strategic roles.
• Strong analytical and quantitative skills with the ability to interpret complex financial data.
• Proficiency in financial modeling and advanced Excel/Google Sheets; experience with budgeting and forecasting tools.
• Excellent verbal and written communication skills in both Arabic and English.
• High proficiency in Google Workspace (Docs, Slides, Sheets) for creating professional presentations and reports.
• Strong organizational skills and ability to manage multiple priorities under tight deadlines.

Role Overview:

As part of Cisco's Customer Experience (CX) organization, this role supports the
Cisco Managed Services (CMS)
team, which delivers high-impact lifecycle services to Cisco's top-tier clients. The CMS team plays a pivotal role in enabling security outcomes through advisory, integration, and managed services—leveraging Cisco's industry-leading security portfolio.

The L1 Front Office Engineer will be the first point of contact for technical support, ensuring timely and effective resolution of incidents across multiple domains including Network, Data Center, Security, and Voice.

Key Responsibilities:

• Serve as the initial technical support interface for incident management across various technology domains.
• Perform first-level troubleshooting and escalate complex issues to second and third-level support teams as needed.
• Manage and document support tickets, ensuring accurate tracking of actions and resolutions.
• Collaborate with a diverse, global team to maintain service excellence and customer satisfaction.

Qualifications:

• Strong verbal and written communication skills.
• Solid analytical and technical problem-solving abilities.
• Ability to work effectively in a multicultural and geographically distributed team.
• Flexibility to work in late afternoon and evening shifts as required.

Back office support Supervisor ( Call Center)

We are looking for an experienced and motivated Back-office Support Supervisor to lead the back-office team at the Absher Call Center. The role is responsible for overseeing all non-voice customer service operations, ensuring timely and accurate handling of service requests, managing team performance, and coordinating with internal departments to maintain service excellence and compliance with client SLAs.

Key Responsibilities:

• Supervise daily back-office operations, including ticket handling, complaint processing, and case follow-up.
• Ensure team adherence to performance KPIs and service quality standards.
• Act as the escalation point for complex or unresolved cases.
• Review and validate daily/weekly reports submitted by the team.
• Liaise with internal departments (e.g., IT, HR, Quality) to resolve operational issues promptly.
• Conduct regular coaching and performance reviews for back-office staff.
• Contribute to process improvement and ensure proper documentation of workflows and updates.
• Support onboarding and training of new back-office agents.

Requirements:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• 3+ years of experience in back-office operations or customer service, including at least 1 year in a supervisory role.
• Strong leadership and team management skills.
• Experience with CRM and case management systems.
• Excellent analytical, reporting, and problem-solving capabilities.
• Fluent in Arabic and English (written and verbal).
• Ability to work under pressure and manage multiple priorities.

Job Title: Technical Support Office Manager – For a Leading Company

Qualification: Bachelor's Degree in Engineering

Experience: 20 years in construction and engineering, including the last 7 years in senior management positions related to technical support for construction projects, with experience in projects including towers, malls, cinemas, or large administrative buildings

Skills & Competencies: Proficient in computer use, basic engineering drawing software, and specialized quantity surveying software. Professional proficiency in Arabic and English

To Apply: Please send your CV to:

نوع الوظيفة: دوام كامل

Description

• Coordinating and assigning projects to inspectors.
• Follow up on completing reports and uploading it to the Insurance portal.
• Support the other teams in all sub-department like Inspectors, QC/QA, design team, and accountant team.
• Handle the visit appointments and upload the visit reports to the Malath portal.
• Handle complaints from clients and Insurance.
• answering phone calls from clients and insurance

Department
Riyadh

Open Positions
5

Skills Required
Operations Administrator, MS Office, Excel, Coordination, office coordination, operations, Project Coordinator, office administration, administration, back office operations

Location
Riyadh - Saudi Arabia

Years Of Exp
2 to 10 years

tags
operation,coordinator,admin,operation-coordinator,customer-satisfaction,Customer-relation,Operations Administrator, MS Office, Excel, Coordination, office coordination, operations, Project Coordinator, office administration, administration, back office operations

Posted On

Director of Operations - Executive Office - Jumeirah Jabal Omar Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

An opportunity has arisen for Director of Operations for Rooms division to join Jumeirah Group.

The main duties and responsibilities of this role:

• Translate the Hotels strategy into annual operational business plans for all operations departments, monitor and manage performance to ensure continuous improvement.
• Develop and monitor the Rooms annual business plan aligned with SBU objectives to support business targets and enhance sustainability and profitability.
• Implement and ensure compliance with all SBU-specific standard operating procedures, practices and policies so that the guest experience is always high quality and consistent.
• Maintain high standards of operational efficiency in Rooms divisions by ensuring SOPs are updated and employees are well-trained.

The ideal candidate for this position will have the following experience and qualifications:

Essential:

• 12 -15 years of relevant experience with an international luxury hospitality company, Business English level, Knowledge of Microsoft Office applications

Desired:

• Preferred to be experienced in luxury hospitality.

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Jumeirah is an equal opportunities employer. We welcome applications from qualified candidates, and we are committed to recruiting and developing the best talent for our company.