37 Nps jobs in Saudi Arabia

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.

Job Details

Project managers play the lead role in planning, implementing, monitoring, controlling, and closing out projects. They are accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. This job requires a candidate who is currently based in Dammam or Al Khubar or willing to relocate.

Main Responsibilities Of Project Manager

Being able to communicate clearly and effectively when managing any project or team is a skill that is critical. Project Manager must be able to communicate their visions and articulate a project's goal in a way that everyone can grasp for themselves, quickly and easily.

• Plan and Develop the Project Idea. Every project starts as an idea. .
• To be the sole source of expertise for estimating techniques on cost and time.
• To deliver the project objectives to enable benefits to be realized.
• To take ultimate accountability for the delivery of the business benefits.
• Create and Lead Your Dream Team. .
• Monitor Project Progress and Set Deadlines. .
• Solve Issues That Arise. .
• Manage the Budget .
• Ensure Collaborator Satisfaction. .
• Evaluate Project Performance.
  
  

• Point of contact for Commercial team on project managed by him / her
• Project specific training and briefing to ensure team adherence to project plan
• On the job training of new Panelists, interviewers and Supervisors.
• Continually monitor adherence to quality systems and time standards
• Establish harmonious relationship between Project In-Charge / Supervisors / Interviewers / Panelists and the organization.
• Preparation of project payments for projects handled by him / her within 3 days of Diary Data Collection for Monthly Cycle
• Selection of suitable Project In-Charge, Executive / Supervisor and Interviewers
• Conduct field visits (scheduled and spot) to ensure adherence to standard methodologies by field team 2% monthly
• Interviewer wise assessment / error reports and remedial actions
• Offer guidance, advice and solutions
• Think innovatively of fresh ways to accomplish tasks
• Evaluate the briefings of Project In-Charge (Executive / Supervisor) and provide them with feedback
• Provide regular feedback to Panel Management team on concerns and issues in field and alert of problems with solutions and timelines
• Ensure Interim status and daily status of team is always submitted
  
  

• Together with the Project In-charge (Executive / Supervisor) identify fieldworker skill gaps and assist with regular formal training and motivation of fieldworkers to obtain optimal quality and cost effective output
• Ensure that appropriate resources for leave, training and busy times are applied
• Monitor and control field costs and expenditure of the team
• Maintain personal well-being and balance of self and team
• Monitor field visit log
• Undertake training initiatives for PROJECT IN-CHARGE (EXECUTIVE / SUPERVISOR) s, Field Supervisors and Field workers
• Performance appraisal / feedback to PROJECT IN-CHARGE (EXECUTIVE / SUPERVISOR) and indirectly field supervisors.
• Setting SMART goals for PROJECT IN-CHARGE (EXECUTIVE / SUPERVISOR) and supervisors (with PROJECT IN-CHARGE (EXECUTIVE / SUPERVISOR) assistance)
  
  

• Communication. One of the most important skills for project management skills is communication. .
• Time Management. The ability to manage time and prioritize tasks is an essential characteristic of efficient project managers. .
• Organizational Awareness. .
• Problem-Solving. .
• Leadership.
  
  

• Completed High School, but university qualification will be advantageous
• Min. of 5 years administrative and people management experience, ideally in a field environment
• Must have at least four years proven people management experience and strong management skills
• Fluent in Arabic / English and preferably a second language
• Working knowledge of the research process and marketing research will be an advantage
• Computer Literate and intermediate to advanced knowledge on Word, Excel and Outlook
• Must be prepared to travel regularly and work over weekends and after hours
  
  

We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.

Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology, and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible and create a better, healthier, more sustainable, and inclusive world.

Project managers play a lead role in planning, implementing, monitoring, controlling, and closing projects. They are accountable for the entire project scope, team, resources, budget, and success or failure. This position requires candidates to be based in Dammam or Al Khubar or willing to relocate.

Effective communication is critical. Project Managers must clearly articulate project goals and visions in a way that all stakeholders can understand quickly and easily.

• Plan and develop the project idea from inception.
• Estimate project costs and timelines accurately.
• Deliver project objectives to realize benefits.
• Accountable for the delivery of business benefits.
• Create and lead a high-performing team.
• Monitor project progress and set deadlines.
• Solve issues as they arise.
• Manage the project budget.
• Ensure stakeholder satisfaction.
• Evaluate project performance.

• Serve as the point of contact for the commercial team.
• Provide project-specific training and briefings.
• Train new panelists, interviewers, and supervisors.
• Monitor adherence to quality and time standards.
• Establish harmonious relationships within the team.
• Prepare project payments within 3 days of data collection.
• Select suitable project staff.
• Conduct field visits to ensure methodology adherence.
• Assess interviewer performance and implement remedial actions.
• Provide guidance and innovative solutions.
• Offer feedback to project teams and management.
• Ensure daily and interim status updates from the team.

• Identify skills gaps and facilitate training and motivation.
• Manage resources for leave, training, and peak times.
• Control field costs and expenditure.
• Maintain personal and team well-being.
• Monitor field visit logs.
• Undertake training initiatives for team members.
• Conduct performance appraisals and provide feedback.
• Set SMART goals for team members.

• Excellent communication skills.
• Time management and prioritization.
• Organizational awareness.
• Problem-solving abilities.
• Leadership qualities.

• High school diploma; university qualification preferred.
• At least 5 years of administrative and people management experience, preferably in a field environment.
• Proven people management skills with at least 4 years of experience.
• Fluent in Arabic and English; second language preferred.
• Knowledge of research and marketing research advantageous.
• Proficient in Word, Excel, and Outlook.
• Willing to travel regularly, including weekends and after hours.

Join us in this groundbreaking venture and be part of a team shaping the future of market research. We offer a rewarding environment based on performance, diversity, and inclusion. We support our colleagues' well-being and are committed to equal opportunity for all applicants.

Department: Market Research / Project Management

Employment Type: Freelance

Location: Saudi Arabia

FMC Group is a German-owned full-service consulting company with 25 years of experience supporting international companies with market entry and business development in emerging markets. We currently operate in Turkey, North Africa, the UAE, and Singapore, and we are now expanding our presence in Saudi Arabia.

Our Research Services Competence Centre provides tailored B2B market research, partner search, and market visits across various industrial and professional sectors. To support this growth, we are looking for freelance consultants in Saudi Arabia with a strategic mindset and strong business orientation.

• Conducting in-depth desk research using local and regional sources, databases, and publications
• Identifying and interviewing industry experts, companies, and relevant stakeholders to gather firsthand insights
• Analyzing findings and preparing clear, structured reports in English
• Collaborating with the FMC team remotely and providing cultural or other business insights
• Providing on-the-ground support during fieldwork or client engagements as required

· Bachelor’s degree (Master’s degree preferred)

· Minimum 5 years of business experience, ideally in business development, strategic planning, consulting, or market research in B2B/industries

· Strong understanding of the business landscape in Saudi Arabia; GCC experience is a plus

· Experience with industry or company research, mapping stakeholder ecosystems, and structuring findings

· Native-level Arabic and excellent English communication skills (verbal and written)

· Proficient in Microsoft Office (Excel, Word, PowerPoint)

· Analytical thinker with attention to detail and structured working style

· Reliable, self-motivated, and detail-oriented

· Comfortable with remote collaboration and flexible schedules

· No travel restrictions (in case occasional in-person meetings are needed)

What We Offer

· Flexible project-based collaboration with an international consulting firm

· Opportunity to work on impactful projects with global clients

· Remote working setup with autonomy and cross-border engagement

· Long-term collaboration opportunities in future projects across the region

Customer Experience Consultant will support Qiyam’s clients in assessing, designing, and improving customer experience strategies and operations.

The role involves conducting research, analyzing customer journeys, facilitating workshops, and delivering actionable recommendations that bridge the gap between the current and desired customer experience.

Key Responsibilities:

• Conduct customer experience diagnostics, including stakeholder interviews, surveys, bench marking, and journey mapping.
• Analyze client processes, touchpoints, and service delivery models to identify pain points and opportunities.
• Support the design of future-state customer journeys, service blueprints, and experience strategies.
• Assist in developing practical solutions and roadmaps to achieve target experience outcomes.
• Prepare and deliver high-quality presentations, reports, and recommendations to clients.
• Collaborate with senior consultants and practice leaders on project delivery and proposal development.
• Participate in workshops and co-creation sessions with clients to validate solutions.
• Stay updated on CX trends, best practices, and tools, contributing to Qiyam’s thought leadership.
  
  

Get AI-powered advice on this job and more exclusive features.

As a Customer Experience Manager, you’ll showcase your expertise in CX designing and management, more specifically you’ll get to:

• Champion opportunities to consistently Improve the entity experience
• Drive customer retention, reduce churn, and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
• Guide team in effective client issues resolution and handle any escalations
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
• Test new strategies for driving customer value
• Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle

Requirements and Skills:

• Proven working experience as a Customer Experience background.
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• BSc/BA in business administration, or relevant field

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service and Business Development
• Industries Government Administration

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We are seeking an experienced CX Lead at DIET WATCHERS .

The CX Lead is responsible for overseeing the customer journey, ensuring that every interaction a customer has with the brand is positive, consistent, and aligned with the company's values. This role involves driving CX initiatives and contributing to business growth.

• Customer Journey Management: Oversee the entire customer journey, identify opportunities for improvement, and ensure consistency across all touchpoints.
• Team Leadership: Lead and mentor CX teams, ensuring alignment with the company's CX goals and delivering exceptional service.
• Data-Driven Decision Making: Use customer data and analytics to inform strategies and enhance the customer experience.

• Foster Cross-Departmental Collaboration: Work closely with marketing, sales, and product development to ensure alignment and a cohesive CX strategy.

• Educational Background: A degree in business, marketing, or a related field is required; additional certifications in customer experience management are highly valued.
• Industry Experience: Extensive experience in customer service, marketing, or CX roles, with a focus on managing teams and strategic initiatives.

Certifications such as Certified Customer Experience Professional (CCXP) can enhance a candidate's qualifications and demonstrate commitment to the field.

Join Müller's Solutions as a Digital & Customer Experience Expert and be part of our mission to deliver exceptional digital experiences to our clients. As a leading provider of Tech Outsourcing, Managed Services, and Global Tech Recruitment, we are dedicated to helping businesses thrive in the digital age.

As a Digital & Customer Experience Expert, you will drive the development and implementation of innovative digital strategies to enhance customer satisfaction and engagement. You will collaborate with cross-functional teams to create seamless digital experiences that meet the evolving needs of our clients and their customers.

Responsibilities:

• Develop and execute digital strategies to optimize customer experience across various online platforms
• Collaborate with stakeholders to understand business goals and customer needs
• Research and analyze market trends, customer behavior, and competitor strategies
• Identify opportunities for improvement and create actionable plans
• Design and implement user-centered digital experiences that align with brand guidelines
• Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of digital initiatives
• Recommend and implement enhancements to optimize customer journeys
• Stay up-to-date with emerging digital technologies and industry best practices
• Lead and contribute to cross-functional projects to drive digital transformation
  
  

• Bachelor's degree in Marketing, Business, or a related field
• Proven experience in digital marketing or customer experience roles
• Strong knowledge of digital strategies, customer journey mapping, and user experience design
• Experience in conducting market research and analyzing data
• Proficiency in digital analytics tools such as Google Analytics
• Excellent understanding of online platforms and customer behavior
• Strong problem-solving and strategic thinking skills
• Ability to work collaboratively in cross-functional teams
• Excellent communication and presentation skills
• Passion for delivering exceptional customer experiences