60 Nps jobs in Saudi Arabia

A leading global market research company is seeking an Account Director with a pure qualitative background to lead their Riyadh office in Saudi Arabia. The successful candidate will be fully responsible for achieving profitability and turnover targets across a range of clients. They will provide strategic and relevant marketing insights based on market research data, ensuring high-quality work while meeting deadlines.

Job responsibilities include:

1. Contributing to and being responsible for the growth and profitability of your sectors/clients as part of the annual business plan.
2. Providing solutions to company barriers affecting profitability and growth in relevant sectors.
3. Achieving annual gross margin and profit results.
4. Proficiency in pricing strategies for success and profit maximization.
5. Managing a revenue target of 3-4 million AED.
6. Generating RFPs.
7. Ensuring the integrity of proposals and pitches.
8. Designing proposals within budget while maximizing client spend.
9. Working proactively with the team and suppliers for process improvements benefiting clients.
10. Negotiating with clients over changes impacting the original brief.
11. Ensuring client deliverables meet expectations and deliver excellence.
12. Demonstrating thought leadership in the field.
13. Identifying and developing new clients and growing existing accounts through research excellence and expertise.
14. Having a thorough understanding of client business and market.
15. Maintaining team motivation through clear communication.
16. Leading the development of account strategy and team communication.
17. Ensuring all direct reports have objectives and development plans aligned with company strategy.

Language requirements:

• Arabic - Fluent/Excellent
• English - Fluent/Excellent

• Own a car and have a driving license (any type).

• Educational background in related fields (BA/MA/BCom).
• At least 6 years of relevant experience in market research and analysis.
• Managerial experience.
• Knowledge of research processes and methodologies (qualitative and quantitative).
• Ability to advise on research methodologies and products.
• Data analysis and interpretation skills.
• Understanding of marketing processes.
• Project management skills.
• Superior presentation skills.
• Excellent Microsoft Office skills.
• Fluency in Arabic and English.

HR Source Consulting is a leading human resources consultancy serving clients across the Middle East and North Africa (MENA). We specialize in attracting high-caliber candidates for key industry sectors such as IT, media & communications, FMCG, and more. We provide tailored HR solutions, including permanent, interim, and contract recruitment, managed services, salary surveys, outplacement, and relocation support. Our goal is to deliver comprehensive HR solutions at all organizational levels, ensuring client needs are fully met.

Join to apply for the Freelance Market Research Consultant (B2B, Saudi Arabia) role at FMC Group .

FMC Group is a German-owned full-service consulting company with 25 years of experience supporting international companies with market entry and business development in emerging markets. We operate in Turkey, North Africa, the UAE, and Singapore, and are expanding in Saudi Arabia.

Our Research Services Competence Centre offers tailored B2B market research, partner search, and market visits across various sectors. We seek freelance consultants in Saudi Arabia with a strategic mindset and strong business acumen.

• Conduct in-depth desk research using local and regional sources, databases, and publications.
• Identify and interview industry experts, companies, and stakeholders to gather insights.
• Analyze findings and prepare clear, structured reports in English.
• Collaborate remotely with FMC team and provide cultural or business insights.
• Support fieldwork or client engagements as needed.

• Bachelor’s degree (Master’s preferred).
• At least 5 years of business experience in business development, strategic planning, consulting, or market research in B2B sectors.
• Strong understanding of the Saudi Arabian business landscape; GCC experience is a plus.
• Experience with industry or company research, stakeholder mapping, and structuring findings.
• Native-level Arabic and excellent English communication skills.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Analytical, detail-oriented, and structured thinker.
• Reliable, self-motivated, and flexible for remote work.
• No travel restrictions.

• Flexible, project-based collaboration with an international firm.
• Opportunity to work on impactful projects with global clients.
• Remote setup with autonomy and cross-border engagement.
• Potential for long-term collaboration on future projects.

• Senior level: Mid-Senior.
• Employment type: Contract.
• Job function: Marketing and Sales.
• Industry: Business Consulting and Services.

Referrals can increase your chances of interviewing at FMC Group.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description
Generic Accountabilities:
Strategic Contribution
• Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
• Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
• Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities:
• Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
• Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization s business goals and ROI.
• Manage the building of industry benchmarking to forecast market risks to SPL s market positions and execute mitigation plans.
• Develop internal market insight tools and capabilities not relying only on agency services
• Provide insight on new opportunities to target from local and global market research.
• Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL s future business and marketing plans.
Skills
• Sales Strategy & Planning
• Data analytical skill set (MS Excel and PPT)
• Market Insights
• Sales Concepts Knowledge
• Sales Lead Generation / Management
• Revenue Forecasting
• Customer Complaint Management
• Relationship Management

Company Industry

• Logistics
• Transportation
• Warehousing
• Courier

Department / Functional Area

• Marketing
• Brand Management
• Marketing Research
• Digital Marketing

Keywords

• Market Intelligence And Research Director

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Generic Accountabilities:

Strategic Contribution

• Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.

Budgeting and Financial Performance

• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Customer Service Excellence

• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.

Reporting

• Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.

Job Specific Accountabilities:

• Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
• Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
• Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
• Develop internal market insight tools and capabilities not relying only on agency services
• Provide insight on new opportunities to target from local and global market research.
• Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.

Generic Accountabilities:

Strategic Contribution

• Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.

Budgeting and Financial Performance

• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Customer Service Excellence

• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.

Reporting

• Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.

Job Specific Accountabilities:

• Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
• Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
• Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
• Develop internal market insight tools and capabilities not relying only on agency services
• Provide insight on new opportunities to target from local and global market research.
• Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.

We are seeking an experienced CX Lead at DIET WATCHERS .

The CX Lead is responsible for overseeing the customer journey, ensuring that every interaction a customer has with the brand is positive, consistent, and aligned with the company's values. This role involves driving CX initiatives and contributing to business growth.

• Customer Journey Management: Oversee the entire customer journey, identify opportunities for improvement, and ensure consistency across all touchpoints.
• Team Leadership: Lead and mentor CX teams, ensuring alignment with the company's CX goals and delivering exceptional service.
• Data-Driven Decision Making: Use customer data and analytics to inform strategies and enhance the customer experience.

• Foster Cross-Departmental Collaboration: Work closely with marketing, sales, and product development to ensure alignment and a cohesive CX strategy.

• Educational Background: A degree in business, marketing, or a related field is required; additional certifications in customer experience management are highly valued.
• Industry Experience: Extensive experience in customer service, marketing, or CX roles, with a focus on managing teams and strategic initiatives.

Certifications such as Certified Customer Experience Professional (CCXP) can enhance a candidate's qualifications and demonstrate commitment to the field.

Get AI-powered advice on this job and more exclusive features.

The Customer Experience Specialist is responsible for supporting the development and execution of customer experience strategies that align with the organization’s strategic goals. This role works closely with cross-functional teams to gather insights, monitor customer satisfaction, and recommend improvements to ensure a consistent and high-quality experience across all touchpoints.

Key Responsibilities:

• Assist in designing and implementing customer experience initiatives in line with the corporate strategy.
• Analyze customer feedback, surveys, and data to identify trends, pain points, and areas for improvement.
• Collaborate with internal departments to ensure a seamless customer journey.
• Monitor and report customer experience performance metrics to the Strategy Department.
• Support strategic projects focused on enhancing customer satisfaction and loyalty.
• Maintain knowledge of industry best practices and contribute to continuous improvement efforts.
• Participate in strategic planning workshops and provide input from a customer-centric perspective.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Strategy, or a related field.
• 2–4 years of experience in customer experience, strategy, or a related role.
• Strong analytical and communication skills.
• Experience with customer journey mapping, data analysis, and customer feedback tools is a plus.
• Ability to work collaboratively across departments.

• Seniority level Entry level

• Employment type Full-time

• Job function General Business
• Industries Staffing and Recruiting and Marketing Services

Referrals increase your chances of interviewing at Confidential by 2x

Get notified about new Customer Experience Specialist jobs in Riyadh, Saudi Arabia .

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• Conduct thorough assessments of current customer experiences across all channels and touchpoints.
• Develop comprehensive CX strategies and roadmaps aligned with business objectives and customer needs.
• Utilize customer feedback, journey mapping, and data analytics to identify pain points and opportunities for improvement.
• Collaborate with internal stakeholders to prioritize and implement initiatives that enhance the end-to-end customer journey.
• Design and implement measurement frameworks and KPIs to track the effectiveness of CX initiatives and drive continuous improvement.
• Provide guidance and support to teams across the organization to ensure consistency and alignment with CX goals and standards.
• Stay updated on industry trends, best practices, and emerging technologies in the field of customer experience
• Lead training sessions and workshops to educate teams on CX principles and methodologies.
• Serve as a trusted advisor to senior leadership, providing insights and recommendations to drive strategic decision-making and business growth.

• 2 - 5 years of experience
• Analytical and problem solving skills
• Customer Journeys Modeling
• Excellent Communication Skills
• Consulting background
• Bachelor's Degree inMedia, Marketing, Business administration or any related field

1. 10+ years of experience in digital banking platform support and operations.
2. Proven expertise in IT infrastructure, including networking (LAN/WAN, firewalls, switches/routers), middleware integration, incident/problem management, SRE practices, backup/recovery, and SLA monitoring.
3. Hands-on experience in the banking sector, particularly with banking applications infrastructure, risk/compliance system support, and business continuity planning.
4. ITIL 4 certification, fluency in Arabic and English, and a strong understanding of SAMA, NIST, IFRS, and ITIL standards.

1. Bachelor’s degree in IT or related field.
2. Familiarity with CRM/CX platforms such as Genesys or Twilio, and working knowledge of Agile/Scrum methodologies.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest-growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.