48 Market Research jobs in Saudi Arabia

Description:

Aramco energizes the world economy.

Aramco occupies a special position in the global energy industry. We are one of the world’s largest producers of hydrocarbon energy and chemicals, with among the lowest Upstream carbon intensities of any major producer.

With our significant investment in technology and infrastructure, we strive to maximize the value of the energy we produce for the world along with a commitment to enhance Aramco’s value to society.

Headquartered in the Kingdom of Saudi Arabia, and with offices around the world, we combine market discipline with a generations’ spanning view of the future, born of our nine decades experience as responsible stewards of the Kingdom’s vast hydrocarbon resources. This responsibility has driven us to deliver significant societal and economic benefits to not just the Kingdom, but also to a vast number of communities, economies, and countries that rely on the vital and reliable energy that we supply.

We are one of the most profitable companies in the world, as well as amongst the top five global companies by market capitalization.

Overview

We are seeking a Market Research & Intelligence Expert to join our Technology Commercialization Division (TCD).

TCD’s mission is to maximize value realization from Aramco technologies through internal and external Intellectual Property (IP) commercialization, to address the company’s business and sustainability priorities.

Your primary role is to support technology commercialization efforts and business case development by providing critical market insights. Through actively collaborating and engaging with key stakeholders, you will develop market landscape assessments and robust analyses, which support and steer informed decisions in the commercialization process.

Key Responsibilities

As the successful candidate you will be required to perform the following:

• Engage with various Research & Development (R&D) organizations and internal stakeholders to identify and evaluate technology projects for market studies and competitive intelligence.
• Conduct qualitative and quantitative research to gather data on technology position, market conditions, customer viewpoints and competitors.
• Perform competitive analysis for commercialization projects, innovation topics, and other key initiatives.
• Conduct market opportunity, market segmentation, valuation analysis, competitor assessments and strategy development.
• Present research findings to stakeholders across the organization, delivering insights and recommendations in a clear and concise manner.
• Analyze and evaluate Intellectual Property (IP), focusing on understanding claims and proposed value propositions.
• Analyze and interpret data from numerous sources to identify emerging industry trends, patterns, and insights.
• Assess commercial viability for in-house developed IP assets prior to patent filing.
• Stay updated on industry trends and best practices, applying this knowledge to enhance research methods and approaches.

Minimum Requirements

• As the successful candidate you will hold a Bachelor’s degree in Science or Engineering disciplines. An advance degree (Master e.g. MBA, MSC / PHD) is preferable.
• You will have a minimum of 10 years’ experience within strategy, consulting, research and analytical roles. This should include a combination of technical, operational, commercial, and strategic experience.
• Proficiency in qualitative and quantitative research methods, statistics, and data analysis.
• You must be familiar with competitive intelligence tools (e.g. Derwent Database, PitchBook Platform, LUX Research, etc.), systems, vendors, and market advancements.
• You should be able to demonstrate the ability to analytically review information, assessing its reliability, completeness, relevance, and importance.
• You should have the ability to prepare high quality reports that represent key findings and analysis in both visual and written formats.
• Knowledge and/or training in IP management is required.

Working environment

Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.

At Aramco, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.

We have a proud history of educating and training our workforce over many decades. Employees at all levels are encouraged to improve their sector-specific knowledge and competencies through our workforce development programs – one of the largest in the world.

Job ID: 15186

#J-18808-Ljbffr

Market Research | Associate Director | Riyadh About the job Market Research | Associate Director | Riyadh

Who We Are

Established in 2002, Ventures Middle East (VME) is an international management consulting company providing strategic business advisory services across the GCC and the wider MENA region.

Since inception, our multinational executive leadership team empowers clients with access to an established business network, market insights and the competitive edge necessary for success. We cover all sectors and industries and provide unparalleled customized analysis and superior strategic insights.

This role involves overseeing the design, execution, and interpretation of market research studies for a diverse range of clients. The Market Research Associate Director collaborates with clients, as well as internal teams, to ensure that market insights drive strategic decisions and deliver high client satisfaction.

Key Responsibilities:

Client Relationship Management:

• Develop and maintain strong relationships with key clients.
• Understand clients' business objectives and research needs.
• Provide strategic guidance to clients based on research insights.

Research Design and Execution:

• Oversee the design of quantitative and qualitative research studies, including surveys, focus groups, and observational research.
• Ensure the use of appropriate research methodologies and techniques tailored to clients' needs.
• Manage the end-to-end research process, including proposal development, data collection, analysis, and reporting.

Data Analysis and Interpretation:

• Analyze market data to extract actionable insights and recommendations for clients.
• Utilize advanced statistical techniques and software for data analysis.
• Interpret research findings in the context of clients' business objectives and present them effectively.

Team Leadership and Management:

• Lead, mentor, and develop a team of market research professionals.
• Allocate resources and manage the budget for the market research department.
• Foster a collaborative and innovative team environment.

Business Development:

• Support business development efforts by participating in client pitches and proposal development.
• Identify new business opportunities and contribute to the growth of the agency.
• Develop and present thought leadership materials to enhance the agency's market presence.

Vendor and External Partner Management:

• Identify and manage relationships with external research vendors and consultants.
• Ensure the quality and integrity of external research projects and deliverables.
• Negotiate contracts and manage research budgets.
• Stay current with industry trends, tools, and best practices in market research.
• Implement innovative research techniques and technologies to enhance the research function.
• Continuously evaluate and improve research processes and methodologies.

Authorities

• Will be involved in all decisions of Market Research division

Interfaces with

• Project Team
• External Clients and Suppliers

Accountabilities

• Business Development
• For project framework
• To uphold client confidentiality
• Bachelors Degree or Masters Degree in business administration, statistics or other relevant subject.
• 7+ year experience in market research. The experience should include noticeable involvement in client facing positions and should involve a variety of research topics.
• Use of MS applications

Skills (Wherever required) :

• Firm knowledge about the most common quantitative tools.
• Experience of qualitative research is a big advantage.
• Professional experience from sales.
• GCC Experience.
• Excellent oral and writing communication skills in English. Ability to communicate in Arabic is an advantage.
• Willingness to take responsibility, even if not directly ordered.

#J-18808-Ljbffr

Account Director - Qualitative Market Research

A leading global market research company is seeking an Account Director with a pure qualitative background to lead their Riyadh office in Saudi Arabia. The successful candidate will be fully responsible for achieving profitability and turnover targets across a range of clients. They will provide strategic and relevant marketing insights based on market research data, ensuring high-quality work while meeting deadlines.

Job responsibilities include:

1. Contributing to and being responsible for the growth and profitability of your sectors/clients as part of the annual business plan.
2. Providing solutions to company barriers affecting profitability and growth in relevant sectors.
3. Achieving annual gross margin and profit results.
4. Proficiency in pricing strategies for success and profit maximization.
5. Managing a revenue target of 3-4 million AED.
6. Generating RFPs.
7. Ensuring the integrity of proposals and pitches.
8. Designing proposals within budget while maximizing client spend.
9. Working proactively with the team and suppliers for process improvements benefiting clients.
10. Negotiating with clients over changes impacting the original brief.
11. Ensuring client deliverables meet expectations and deliver excellence.
12. Demonstrating thought leadership in the field.
13. Identifying and developing new clients and growing existing accounts through research excellence and expertise.
14. Having a thorough understanding of client business and market.
15. Maintaining team motivation through clear communication.
16. Leading the development of account strategy and team communication.
17. Ensuring all direct reports have objectives and development plans aligned with company strategy.

Language requirements:

• Arabic - Fluent/Excellent
• English - Fluent/Excellent

Additional Requirements

• Own a car and have a driving license (any type).

Job Skills and Experience

• Educational background in related fields (BA/MA/BCom).
• At least 6 years of relevant experience in market research and analysis.
• Managerial experience.
• Knowledge of research processes and methodologies (qualitative and quantitative).
• Ability to advise on research methodologies and products.
• Data analysis and interpretation skills.
• Understanding of marketing processes.
• Project management skills.
• Superior presentation skills.
• Excellent Microsoft Office skills.
• Fluency in Arabic and English.

About the Company

HR Source Consulting is a leading human resources consultancy serving clients across the Middle East and North Africa (MENA). We specialize in attracting high-caliber candidates for key industry sectors such as IT, media & communications, FMCG, and more. We provide tailored HR solutions, including permanent, interim, and contract recruitment, managed services, salary surveys, outplacement, and relocation support. Our goal is to deliver comprehensive HR solutions at all organizational levels, ensuring client needs are fully met.

#J-18808-Ljbffr

Black & Grey HR is looking for a Market Research Specialist to join a well-established retail group in Khobar. In this role, you will lead research projects to uncover consumer trends, buying behaviors, and market opportunities. Your insights will help shape business strategies and improve marketing decisions.

Responsibilities:

- Oversee all research and insight-generating activities to ensure they support company goals

- Direct the complete research cycle from planning to implementation

- Establish and nurture partnerships with market research providers

- Guide vendor engagements and supervise research execution

- Track and forecast sales and marketing patterns to inform business planning

- Assess marketing initiative performance through rigorous data evaluation

- Create and deploy data gathering tools including surveys and opinion polls

- Collect and examine market data, competitive intelligence, and consumer insights

- Employ statistical tools to process complex data and derive business insights

- Prepare detailed findings presentations with visual aids for leadership review

- Deliver data-backed recommendations to enhance marketing and sales approaches

- Execute assigned components of broader marketing initiatives

Requirements:

- Min 2-4 years in market research, consumer insights, or data analysis.

- Bachelor’s degree in Business, Marketing, Communications, or a related field

- Strong analytical and problem-solving abilities.

- Expertise in qualitative & quantitative research methods.

- Proficiency in statistical software (e.g., SPSS, Excel, Tableau).

- Knowledge of consumer behavior and market trends.

- Excellent communication and presentation skills.

- Detail-oriented with strong organizational skills.

- Ability to collaborate with teams and external partners.

#J-18808-Ljbffr

IQVIA is a world’s leading information, services and technology company dedicated to making healthcare perform better.

As an international group the Primary Market Researh team connects together different types of intellgience, such as market research and secondary data. We typically work across different geographies, running multi-country studies to better understand the voice of the customer and patient. We are looking for an Engagement Manager who is willing to push the boundaries and join us in an innovative and unique environment, combining different sources of data to best answer the commercial business questions of our clients when developing, launching and optimising the performance of their drugs.

We create an international collaborative environment for our team members based on solid career framework principals of ownership, objectivity, transparency, consistency and commitment to feedback, enabling professional growth and fulfillment.

Role Summary

The Engagement Manager role in our Middle East Primary Market Research team team is critical for driving innovative solutions to key clients based in Saudi Arabia and the Middle East. It is expected that the post holder will assist generating target revenues and will work with clients to provide strategic support to answer business issues, oversee the delivery of high-quality studies and generate repeat business

The post holder will focus on integrating and conmbining different research solutions, such as primary and secondary intelligence, and employing the broader IQVIA offer to have meaningful discussions with clients, and to generate cross functional solutions to client business issues. The Engagement Manager would be responsible for developing winning proposals for clients, evaluating and proposing different methodological solutions to the client, adn leading the team to deliver those solutions to clients. They also play a key role in coaching the team and supporting the developing of up and coming talent.

**Responsibilities**:
- Leading proposal development and project delivery to clients in Saudi Arabia and Middle East, deploying the right delivery resources and innovation to ensure repeat and new business is generated from key customers- Understanding clients’ needs and developing high quality proposals to address those- Bringing strategic thinking to client issues, developing clear actions for the client to solve their issues and acting as the trusted advisor to clients on a project basis- Ensuring that offering development is scalable across different client business issues- Design research solutions, including identification of relevant data assets, methodology, samples, questionnaires, discussion guides and other research tools- Taking a leadership role in implementing B&IRS business vision and objectives, and support the development of the business- Networking across the organization, looking for opportunities for greater collaborations- Coaching more junior team members- Taking responsibility for a significant part of the business, achieving revenue targets- Managing end to end consulting and Primary Market Research projects including coordination of multidisciplinary teams staffed to the project, such as fieldwork, programing and desk research

**Requirements**:
- Life sciences degree, preferably with advanced degree-
- Fluent in English- Strong knowledge of main Microsoft Office tools (Word, Excel, Powerpoint)- Experienced in driving sales to HQ businesses- Experienced line manager and coach- Highly skilled in interpretation and analysis (quantitative, qualitative and integration of different sources of data assets)- Exceptional communication skills both at the written and oral level-
- Arabic Speaking is preferred

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world. Learn more at

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Job Description

Accountabilities

(The accountabilities listed below are only indicative, they are not meant to be exhaustive)

• Accountable for developing relationship with key client and service their research requirements
• Demonstrate expertise across research types – Brand health tracking, C-SAT/Myster Shopping, Usage & Attitude, Custom Adhoc work
• Being involved in all research related stages like questionnaire development, data analysis, report writing and client presentation, to drive the project smooth execution independently or with support of team members (given the nature & scale of the project)
• Provide advice / mentor team members on project execution and managing client expectations
• Handle client queries or complaints, provide advice and consultation to stakeholders (internal / external
  
  

Qualifications

Role Expectations (Knowledge & Skillsets)

• 5+ years relevant working experience. Experience in Market Research with the quantitative research projects is a must
• Strong clients focus & understanding of research techniques to enable meaningful conversations with all client stakeholders and ensure accurate representation of the data in reporting and insights
• Proficiency in creating and delivering presentations in Arabic is essential
• Ability to understand all technical aspects of the research to carry out internal and client-based conversations
• Understanding of analysis tools and data interpretation, excellent numerical skills
• Able to mentor and guide team members, influence and persuade and to develop long term sustainable relationships
• Excellent presentation development skills coupled with strong presentation delivery skills - Confident presenting skills to deliver insights, stories and actions in face to face or group presentations
• Displays maturity and creative problem-solving skills in handling crises
• Able to operate in a multi-cultural environment and handle multiple stakeholders internally and externally
• Proficiency in creating and delivering presentations in Arabic is essential
  
  

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)
  
  

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function General Business
• Industries Market Research

Referrals increase your chances of interviewing at NielsenIQ by 2x

Sign in to set job alerts for “Consumer Insights Manager” roles. Marketing Manager – KSA Retail & Home Appliances Expert (20K SAR) Marketing Manager - ERP & Digital Solutions Marketing Manager – Government & Public Services (G&PS) Assistant Manager - Sports Marketing (COR414) Partner and country Marketing Manager, Saudi and Middle East

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Job Description

Accountabilities

(The accountabilities listed below are only indicative, they are not meant to be exhaustive)

1. Accountable for developing relationships with key clients and servicing their research requirements.
2. Demonstrate expertise across research types – Brand health tracking, C-SAT/Mystery Shopping, Usage & Attitude, Custom Adhoc work.
3. Be involved in all research-related stages like questionnaire development, data analysis, report writing, and client presentation to drive smooth project execution independently or with support from team members (depending on the project’s nature & scale).
4. Provide advice and mentor team members on project execution and managing client expectations.
5. Handle client queries or complaints, and provide advice and consultation to stakeholders (internal/external).

Role Expectations (Knowledge & Skillsets)

1. 5+ years of relevant experience in Market Research, with a focus on quantitative research projects.
2. Strong client focus and understanding of research techniques to enable meaningful conversations with all client stakeholders and ensure accurate data representation in reporting and insights.
3. Proficiency in creating and delivering presentations in Arabic is essential.
4. Ability to understand all technical aspects of research to facilitate internal and client-based discussions.
5. Understanding of analysis tools and data interpretation, with excellent numerical skills.
6. Able to mentor and guide team members, influence and persuade, and develop long-term sustainable relationships.
7. Excellent presentation development and delivery skills—confident in delivering insights, stories, and actions in face-to-face or group settings.
8. Displays maturity and creative problem-solving skills in handling crises.
9. Able to operate in a multi-cultural environment and manage multiple stakeholders internally and externally.

Additional Information

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ operates in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We aim to embed inclusion and diversity into all aspects of our operations and products. We invite candidates who share this mission to join us. We are an Equal Opportunity/Affirmative Action employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other protected class. Our non-discrimination policy applies globally. Learn more at:

#J-18808-Ljbffr

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Job Description

Accountabilities

(The accountabilities listed below are only indicative, they are not meant to be exhaustive)

• Accountable for developing relationship with key client and service their research requirements.
• Demonstrate expertise across research types – Brand health tracking, C-SAT/Myster Shopping, Usage & Attitude, Custom Adhoc work.
• Being involved in all research related stages like questionnaire development, data analysis, report writing and client presentation, to drive the project smooth execution independently or with support of team members (given the nature & scale of the project)
• Provide advice / mentor team members on project execution and managing client expectations.
• Handle client queries or complaints, provide advice and consultation to stakeholders (internal / external

Qualifications

Role Expectations (Knowledge & Skillsets)

• 5+ years relevant working experience. Experience in Market Research with the quantitative research projects is a must.
• Strong clients focus & understanding of research techniques to enable meaningful conversations with all client stakeholders and ensure accurate representation of the data in reporting and insights.
• Proficiency in creating and delivering presentations in Arabic is essential
• Ability to understand all technical aspects of the research to carry out internal and client-based conversations.
• Understanding of analysis tools and data interpretation, excellent numerical skills
• Able to mentor and guide team members, influence and persuade and to develop long term sustainable relationships
• Excellent presentation development skills coupled with strong presentation delivery skills - Confident presenting skills to deliver insights, stories and actions in face to face or group presentations.
• Displays maturity and creative problem-solving skills in handling crises.
• Able to operate in a multi-cultural environment and handle multiple stakeholders internally and externally.
• Proficiency in creating and delivering presentations in Arabic is essential.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Want to keep up with our latest updates?

Follow us on:LinkedIn |Instagram |Twitter |Facebook

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:

#J-18808-Ljbffr

# Market Intelligence and Research Director
# Job Description

Generic Accountabilities:

Strategic Contribution

Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies. Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.

People Management

Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance. Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements. Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.

Budgeting and Financial Performance

Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Customer Service Excellence

Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy. Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance. Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.

Reporting

Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.

Job Specific Accountabilities:

Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic. Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI. Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans. Develop internal market insight tools and capabilities not relying only on agency services Provide insight on new opportunities to target from local and global market research. Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.
# Skills
Sales Strategy & Planning Data analytical skill set (MS Excel and PPT) Market Insights Sales Concepts Knowledge Sales Lead Generation / Management Revenue Forecasting Customer Complaint Management Relationship Management
Job Location
Riyadh, Saudi Arabia
Job Role
Marketing and PR
Years of Experience
Min: 8 #J-18808-Ljbffr