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Join to apply for the PwC Riyadh Experience Centre - Experience Manager role at PwC Middle East

Join to apply for the PwC Riyadh Experience Centre - Experience Manager role at PwC Middle East

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Job Description & Summary

The PwC Riyadh Experience Centre is hiring! The Experience Centre is a dynamic, client-facing innovation space designed to spark bold thinking, creativity, and co-creation. It brings together cross-functional teams to solve complex challenges through a human-led, tech-powered approach. From immersive workshops and strategic design-thinking sessions to executive engagements and innovation showcases, we deliver impactful experiences that help our clients drive transformation and tangible results. Located in PwC’s Laysen Valley office, the Riyadh Experience Centre is part of a global network of centres redefining how we engage with clients - through collaboration, speed, and purpose-built spaces for innovation. As the latest addition in the region, the Riyadh Centre is poised to become a key destination for experience-led client engagements – this is where we imagine, design and build digital tools and experiences. About the Role We’re seeking a highly motivated and versatile Manager to lead the design and execution of end-to-end experiences at the Experience Centre - strategically, creatively, and operationally. This is a dual-role opportunity that combines: Creative leadership in designing and curating bespoke client experiences. Operational ownership of events and tours, managing logistics, vendors, and delivery. You’ll work directly with senior clients and internal PwC teams to create unforgettable engagements that reflect our commitment to innovation, quality, and impact.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

The PwC Riyadh Experience Centre is hiring! The Experience Centre is a dynamic, client-facing innovation space designed to spark bold thinking, creativity, and co-creation. It brings together cross-functional teams to solve complex challenges through a human-led, tech-powered approach. From immersive workshops and strategic design-thinking sessions to executive engagements and innovation showcases, we deliver impactful experiences that help our clients drive transformation and tangible results. Located in PwC’s Laysen Valley office, the Riyadh Experience Centre is part of a global network of centres redefining how we engage with clients - through collaboration, speed, and purpose-built spaces for innovation. As the latest addition in the region, the Riyadh Centre is poised to become a key destination for experience-led client engagements – this is where we imagine, design and build digital tools and experiences. About the Role We’re seeking a highly motivated and versatile Manager to lead the design and execution of end-to-end experiences at the Experience Centre - strategically, creatively, and operationally. This is a dual-role opportunity that combines: Creative leadership in designing and curating bespoke client experiences. Operational ownership of events and tours, managing logistics, vendors, and delivery. You’ll work directly with senior clients and internal PwC teams to create unforgettable engagements that reflect our commitment to innovation, quality, and impact.

Key Responsibilities

• The development of creative briefs, storyboards, and experience flows in collaboration with the wider Experience Centre team and other PwC Lines of Service Managing the respective events Design and deliver interactive, memorable and personalized journeys across physical, digital and hybrid formats
• Curate every touchpoint in the visitor journey - from check-in to exit - using environment props, video, print, and digital media
• Bring creative and innovative thinking to client-facing experiences, including the use of emerging technologies such as GenAI, immersive tech and other tools.
• Facilitate elements of workshops and sessions (e.g. icebreakers, energizers) as needed Experience Centre Tours Host and lead strategic tours of the Experience Centre, tailoring conversations to client sectors and business challenges.
• Serve as a compelling storyteller and tech-savvy presenter, comfortable engaging C-suite stakeholders.
• Conduct thorough pre-tour preparation, including researching clients, coordinating demo readiness, and tailoring visual assets to ensure every visit is personalized Liaise with internal PwC teams to align on digital assets, demos, and tech showcases to be presented during each tour.
• Ensure seamless orchestration and delivery across all Centre spaces (The Difference, Studio, EmTech Workshop, Theatre and other spaces).
• End-to-End Event Management Lead all event planning and execution in the Experience Centre (and occasionally offsite).
• Act as the primary liaison for internal teams and external vendors (e.g. catering, production, agencies).
• Oversee logistics, AV setup, and production timelines to ensure exceptional delivery for each workshop/ event.
• Maintain high design standards for all print and digital event assets, paying attention to all details.
• Provide hands-on support onsite to manage execution and troubleshoot as needed, in close collaboration with AV, Operations, and PwC LoS teams.
  
  

• We're looking for a creative, proactive, and collaborative leader who thrives in a client-centric and fast-paced environment.
  
  

• Minimum 5 years of professional experience, including at least 1-2 years in event or experience management (hospitality or innovation environments preferred)
• Strong creative and conceptual thinking skills
• Excellent communication skills - written, verbal and presentation.
  
  

• Managing multiple stakeholders and complex event workflows.
• Highly adaptable, solutions-oriented and resourceful.
• Technologically fluent - comfortable with emerging tools and platforms
• Working knowledge of Adobe After Effects and Photoshop preferred Familiarity with GenAI, XR, or emerging technologies is a strong plus
• Flexibility to work extended hours during events as needed
• Strong understanding of PwC’s services and client industries is an advantage Proficiency in Arabic (spoken and written)
• Saudi National (required)
• This is a full-time, on-site role at the Riyadh Experience Centre with minimal travel.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at PwC Middle East by 2x

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Join to apply for the PwC Riyadh Experience Centre - Experience Manager role at PwC Middle East

Join to apply for the PwC Riyadh Experience Centre - Experience Manager role at PwC Middle East

Get AI-powered advice on this job and more exclusive features.

Job Description & Summary

The PwC Riyadh Experience Centre is hiring! The Experience Centre is a dynamic, client-facing innovation space designed to spark bold thinking, creativity, and co-creation. It brings together cross-functional teams to solve complex challenges through a human-led, tech-powered approach. From immersive workshops and strategic design-thinking sessions to executive engagements and innovation showcases, we deliver impactful experiences that help our clients drive transformation and tangible results. Located in PwC's Laysen Valley office, the Riyadh Experience Centre is part of a global network of centres redefining how we engage with clients - through collaboration, speed, and purpose-built spaces for innovation. As the latest addition in the region, the Riyadh Centre is poised to become a key destination for experience-led client engagements - this is where we imagine, design and build digital tools and experiences. About the Role We're seeking a highly motivated and versatile Manager to lead the design and execution of end-to-end experiences at the Experience Centre - strategically, creatively, and operationally. This is a dual-role opportunity that combines: Creative leadership in designing and curating bespoke client experiences. Operational ownership of events and tours, managing logistics, vendors, and delivery. You'll work directly with senior clients and internal PwC teams to create unforgettable engagements that reflect our commitment to innovation, quality, and impact.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Operations

Management Level

Manager

Job Description & Summary

The PwC Riyadh Experience Centre is hiring! The Experience Centre is a dynamic, client-facing innovation space designed to spark bold thinking, creativity, and co-creation. It brings together cross-functional teams to solve complex challenges through a human-led, tech-powered approach. From immersive workshops and strategic design-thinking sessions to executive engagements and innovation showcases, we deliver impactful experiences that help our clients drive transformation and tangible results. Located in PwC's Laysen Valley office, the Riyadh Experience Centre is part of a global network of centres redefining how we engage with clients - through collaboration, speed, and purpose-built spaces for innovation. As the latest addition in the region, the Riyadh Centre is poised to become a key destination for experience-led client engagements - this is where we imagine, design and build digital tools and experiences. About the Role We're seeking a highly motivated and versatile Manager to lead the design and execution of end-to-end experiences at the Experience Centre - strategically, creatively, and operationally. This is a dual-role opportunity that combines: Creative leadership in designing and curating bespoke client experiences. Operational ownership of events and tours, managing logistics, vendors, and delivery. You'll work directly with senior clients and internal PwC teams to create unforgettable engagements that reflect our commitment to innovation, quality, and impact.

Key Responsibilities

• The development of creative briefs, storyboards, and experience flows in collaboration with the wider Experience Centre team and other PwC Lines of Service Managing the respective events Design and deliver interactive, memorable and personalized journeys across physical, digital and hybrid formats
• Curate every touchpoint in the visitor journey - from check-in to exit - using environment props, video, print, and digital media
• Bring creative and innovative thinking to client-facing experiences, including the use of emerging technologies such as GenAI, immersive tech and other tools.
• Facilitate elements of workshops and sessions (e.g. icebreakers, energizers) as needed Experience Centre Tours Host and lead strategic tours of the Experience Centre, tailoring conversations to client sectors and business challenges.
• Serve as a compelling storyteller and tech-savvy presenter, comfortable engaging C-suite stakeholders.
• Conduct thorough pre-tour preparation, including researching clients, coordinating demo readiness, and tailoring visual assets to ensure every visit is personalized Liaise with internal PwC teams to align on digital assets, demos, and tech showcases to be presented during each tour.
• Ensure seamless orchestration and delivery across all Centre spaces (The Difference, Studio, EmTech Workshop, Theatre and other spaces).
• End-to-End Event Management Lead all event planning and execution in the Experience Centre (and occasionally offsite).
• Act as the primary liaison for internal teams and external vendors (e.g. catering, production, agencies).
• Oversee logistics, AV setup, and production timelines to ensure exceptional delivery for each workshop/ event.
• Maintain high design standards for all print and digital event assets, paying attention to all details.
• Provide hands-on support onsite to manage execution and troubleshoot as needed, in close collaboration with AV, Operations, and PwC LoS teams.
  
  

• We're looking for a creative, proactive, and collaborative leader who thrives in a client-centric and fast-paced environment.
  
  

• Minimum 5 years of professional experience, including at least 1-2 years in event or experience management (hospitality or innovation environments preferred)
• Strong creative and conceptual thinking skills
• Excellent communication skills - written, verbal and presentation.
  
  

• Managing multiple stakeholders and complex event workflows.
• Highly adaptable, solutions-oriented and resourceful.
• Technologically fluent - comfortable with emerging tools and platforms
• Working knowledge of Adobe After Effects and Photoshop preferred Familiarity with GenAI, XR, or emerging technologies is a strong plus
• Flexibility to work extended hours during events as needed
• Strong understanding of PwC's services and client industries is an advantage Proficiency in Arabic (spoken and written)
• Saudi National (required)
• This is a full-time, on-site role at the Riyadh Experience Centre with minimal travel.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at PwC Middle East by 2x

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ABOUT THE JOB

The Entrepreneurs Experience Analyst will work to seek, identify, and select Saudi Arabia’s top high-impact entrepreneurs. The analyst will also contribute to other organizational aspects such as network development, executive support, data management, and market analysis.

KEY RESPONSIBILITIES

Support Endeavor Saudi Arabia's Search & Selection Process:

1. Proactively seek out and screen high-potential entrepreneurs running companies with $2 million to $15 million in annual sales, with the potential to become regional and global market leaders.
2. Assess companies’ growth potential, critical challenges, and entrepreneurial capacity of their teams.
3. Draft company overviews and detailed profiles for use in Endeavor’s Local and International Selection Panels, analyzing business concepts, innovation, growth potential, and management teams.
4. Prepare and coach final candidates for Local and International Selection Panels.
5. Maintain up-to-date statistics on Endeavor’s Selection Process and sustain an ongoing pipeline of potential entrepreneurs.

OTHER RESPONSIBILITIES

• Research potential avenues for expanding the mentor network.
• Assist in developing board-level presentations and executive documents.
• Manage and update internal databases.
• Support senior team members in daily activities.

QUALIFICATIONS

• Bachelor’s degree in business, or 1-2 years of relevant experience; international experience is a plus.
• Good business judgment to identify and evaluate high-caliber entrepreneurs and companies.
• Strong work ethic with the ability to work long hours and weekends when needed.
• Excellent interpersonal skills and teamwork ability.
• Entrepreneurial personality capable of achieving results with limited resources.
• Highly motivated, creative, flexible, organized, and able to manage multiple priorities.
• Excellent English communication skills; fluent in Arabic.
• Proficient in Word, Excel, PowerPoint.
• Willingness to travel internationally.

WHO WE ARE

Endeavor is a values-driven organization. We seek individuals who embody:

• Entrepreneur First: Belief in high-impact entrepreneurs’ power to change the world.
• Go Big: Curiosity and drive to dream and execute big, taking projects to the next level.
• Network of Trust: Ability to build trust with diverse stakeholders, from startup CTOs to established CEOs.
• Pay It Forward: Service-oriented attitude, asking “What can I do?” before “What can I get?”
• One Endeavor: Collaboration across over 30 countries, bridging cultures and teams.
• Always Agile: Flexibility to adapt to pivots and evolving plans.

ABOUT THE JOB

The Entrepreneurs Experience Analyst will work to seek, identify, and select Saudi Arabia’s top high-impact entrepreneurs. The analyst will also contribute to other organizational aspects such as network development, executive support, data management, and market analysis.

KEY RESPONSIBILITIES

Support Endeavor Saudi Arabia's Search & Selection Process:

1. Proactively seek out and screen high-potential entrepreneurs running companies with $2 million to $15 million in annual sales, with the potential to become regional and global market leaders.
2. Assess companies’ growth potential, critical challenges, and entrepreneurial capacity of their teams.
3. Draft company overviews and detailed profiles for use in Endeavor’s Local and International Selection Panels, analyzing business concepts, innovation, growth potential, and management teams.
4. Prepare and coach final candidates for Local and International Selection Panels.
5. Maintain up-to-date statistics on Endeavor’s Selection Process and sustain an ongoing pipeline of potential entrepreneurs.

OTHER RESPONSIBILITIES

• Research potential avenues for expanding the mentor network.
• Assist in developing board-level presentations and executive documents.
• Manage and update internal databases.
• Support senior team members in daily activities.

QUALIFICATIONS

• Bachelor’s degree in business, or 1-2 years of relevant experience; international experience is a plus.
• Good business judgment to identify and evaluate high-caliber entrepreneurs and companies.
• Strong work ethic with the ability to work long hours and weekends when needed.
• Excellent interpersonal skills and teamwork ability.
• Entrepreneurial personality capable of achieving results with limited resources.
• Highly motivated, creative, flexible, organized, and able to manage multiple priorities.
• Excellent English communication skills; fluent in Arabic.
• Proficient in Word, Excel, PowerPoint.
• Willingness to travel internationally.

WHO WE ARE

Endeavor is a values-driven organization. We seek individuals who embody:

• Entrepreneur First: Belief in high-impact entrepreneurs’ power to change the world.
• Go Big: Curiosity and drive to dream and execute big, taking projects to the next level.
• Network of Trust: Ability to build trust with diverse stakeholders, from startup CTOs to established CEOs.
• Pay It Forward: Service-oriented attitude, asking “What can I do?” before “What can I get?”
• One Endeavor: Collaboration across over 30 countries, bridging cultures and teams.
• Always Agile: Flexibility to adapt to pivots and evolving plans.

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

Are you ready to shape the future of payments in MENA? Become a Tapster!

Tap Payments is revolutionizing online payments across the MENA region by connecting businesses with simple, unified payment experiences. We need exceptional talent to help us on this journey.

Great ideas aren't enough. To build a truly global business, we need great experiences. Join our operations team and help build, operate, and scale our customer, financial, and administrative operations across the Middle East and beyond. Yalla! Let's do this.

• Organize the Developer Experience team to ensure all Merchant and Partner requirements are met for new integrations and live issues.
• Identify and optimize processes for the team to increase efficiency.
• Lead the organization of training for the team across technical, communication, project management, and project organization.
• Lead on technical documentation for new products for external viewing by merchants and partners.
• Attend technical inquiries from customers via Live Chat, Email, & Telephone.
• Troubleshoot technical issues via online meetings.
• Analyze merchant requirements and coordinate with their development teams for product integration.
• Provide gateway and feature functionality training as required to merchants and partners.
• Provide technical product support and help resolve merchant account or gateway issues.
• Coordinate between customer care, sales, and technical teams for product integrations.
• Organize training sessions regarding developments in the product.
• Understand the payment domain within local, regional, and global markets.
• Scope projects, build business cases, and assist with the integration of our products and other platforms.
• Carry out other duties as assigned, based on demand and role growth.

• 4-6 years of role-specific experience and mastery of your craft.
• Well-versed in PayTech.
• Preferred degree, but real-world experience is also accepted.
• Demonstrates a high level of client/merchant/stakeholder service.
• Awareness of when to escalate issues or service concerns.
• Resilient and flexible, learning from experience.
• Leadership skills and ability to work without supervision.
• Shares knowledge and expertise openly.
• Hands-on approach and team leadership qualities.
• Ensures quality work and innovation focus.
• Effective communication with team and clients in English, with a preference for Arabic language ability.

Are you ready to shape the future of payments in MENA?

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Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Ready to take the lead in creating unforgettable guest experiences?

As the driving force behind seamless collaboration between teams, suppliers, and contractors, you'll be on a mission to deliver exceptional service and maintain flawless operations.

Your focus will be to craft personalised, guest-centric strategies that make every visit a VIP-worthy experience. Whether it's for our loyal premium guests, families, or high-profile visitors, every last detail will be tailored to leave a lasting impression.

Your day will be filled with keeping lounge operations smooth and spotless, collaborating with suppliers to maintain that perfect ambiance, and ensuring service levels are always top tier.

You'll be a go-to innovator, constantly seek and identifying opportunities for improvement whilst ensuring SOPs are always sharp and on point.

As we are a digital-native entity, you will also partner with digital experts to solve guest pain points and elevate the overall lounge experience, blending innovation with guest satisfaction.

Being the ultimate advocate for our guests, you’ll gather feedback, transform it into actionable insights, and ensure every visit exceeds expectations.

Join us and be the driving force behind unforgettable guest experiences where every day brings a new opportunity to make an impact.

About You

Degree qualified, you will possess a minimum of 5 years of experience in a service delivery role within an airline, with at least 3 years in a leadership position.

You will demonstrate a strong background in executing service design strategies, particularly within a hospitality setting.

You will possess a solid understanding of airport and airline regulatory frameworks and experience working in a multicultural environment, managing diverse teams and delivering exceptional service.

This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.

Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Airlines and Aviation

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The Client Experience Manager plays a critical role in enhancing customer satisfaction and loyalty within the automotive dealership and distribution sector. This position is designed for a dynamic individual who can effectively manage client relations and ensure a seamless experience throughout the customer journey. The ideal candidate will be responsible for developing strategies that improve customer interactions and drive business growth. They will work closely with various departments to align service delivery with customer expectations, ultimately leading to increased retention and sales.

Responsibilities:

1. Develop and implement customer experience strategies that align with the dealership's goals.
2. Monitor and analyze customer feedback to identify areas for improvement.
3. Train and mentor staff on best practices for customer service and engagement.
4. Collaborate with sales and service teams to ensure a cohesive customer journey.
5. Address customer complaints and resolve issues in a timely manner.
6. Conduct regular assessments of customer satisfaction metrics and report findings to management.
7. Organize customer appreciation events to foster loyalty and community engagement.
8. Utilize CRM tools to track customer interactions and enhance service delivery.
9. Stay updated on industry trends to continuously improve client experience initiatives.
10. Lead cross-functional projects aimed at enhancing overall client satisfaction.

Preferred Candidate:

1. Proven experience in customer service or client relations management.
2. Strong leadership and team management skills.
3. Excellent communication and interpersonal abilities.
4. Analytical mindset with a focus on data-driven decision-making.
5. Ability to work in a fast-paced environment and manage multiple priorities.
6. Proficient in CRM software and customer experience tools.
7. Strong problem-solving skills and a customer-centric approach.
8. Experience in the automotive industry is a plus.
9. Fluency in both Arabic and English is highly desirable.
10. Passion for enhancing customer experiences and driving business success.

Skills

• Exceptional communication skills, both verbal and written.
• Proficiency in customer relationship management (CRM) software.
• Strong analytical skills to interpret customer data and feedback.
• Ability to develop and implement customer service strategies.
• Experience in conflict resolution and problem-solving.
• Knowledge of the automotive industry and market trends.
• Leadership skills to guide and motivate a team.
• Organizational skills to manage multiple tasks effectively.

Get AI-powered advice on this job and more exclusive features.

As a Customer Experience Manager, you’ll showcase your expertise in CX designing and management, more specifically you’ll get to:

• Champion opportunities to consistently Improve the entity experience
• Drive customer retention, reduce churn, and increase customer satisfaction
• Map the customer journey and identify opportunities to proactively intervene on the client’s behalf
• Guide team in effective client issues resolution and handle any escalations
• Develop listening points in the customer journey, define segmentation of customer base and varying strategies, and identify opportunities for continuous improvement
• Test new strategies for driving customer value
• Continually review and evolve the collection of processes, oversee and organize every interaction between the customer and the organization throughout the lifecycle

Requirements and Skills:

• Proven working experience as a Customer Experience background.
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• BSc/BA in business administration, or relevant field

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Customer Service and Business Development
• Industries Government Administration

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Join to apply for the Entrepreneurs Experience Analyst role at Endeavor

Get AI-powered advice on this job and more exclusive features.

About The Job

The Entrepreneurs Experience Analyst will work to seek, identify, and select Saudi Arabia’s top high-impact entrepreneurs. The analyst will also contribute to network development, executive support, data management, and market analysis.

Key Responsibilities

1. Support Endeavor Saudi Arabia's Search & Selection Process by proactively seeking and screening high-potential entrepreneurs with companies generating $2 million to $15 million in annual sales, capable of becoming regional and global leaders.
2. Assess the growth potential, challenges, and entrepreneurial capacity of the companies and their teams.
3. Draft company overviews and detailed profiles for use in Local and International Selection Panels, analyzing business concepts, innovation, growth potential, and management teams.
4. Prepare and coach final candidates for Selection Panels.
5. Maintain up-to-date statistics on the selection process and build a pipeline of potential entrepreneur candidates.

Other Responsibilities

1. Research potential avenues to expand the mentor network.
2. Assist in developing board-level presentations and executive documents.
3. Manage and update internal databases.
4. Support senior team members in daily activities.

Qualifications

1. Bachelor’s degree in business, recent graduate, or 1-2 years of relevant experience (international experience is a plus).
2. Good business judgment to identify and evaluate top entrepreneurs and companies.
3. Strong work ethic, with the ability to work long hours and weekends when needed.
4. Excellent interpersonal skills and teamwork ability.
5. Entrepreneurial personality with a capacity to achieve results with limited resources.
6. Motivated, focused, creative, flexible, organized, and capable of managing multiple priorities.
7. Fluent in English and Arabic, with excellent written and oral communication skills.
8. Proficient in Word, Excel, PowerPoint.
9. Willingness to travel internationally.

Who We Are

Endeavor is a values-driven organization. We seek someone who embodies:

• Entrepreneur First: Belief in high-impact entrepreneurs' power to change the world.
• Go Big: Curiosity and drive to dream and execute big projects.
• Network of Trust: Ability to build trust across diverse stakeholders.
• Pay It Forward: Service-oriented attitude.
• One Endeavor: Collaboration across over 30 countries.
• Always Agile: Adaptability to pivots and evolutions.

Entry level

Full-time

Business Development and Sales

Non-profit Organizations

Referrals increase your chances of interviewing at Endeavor by 2x.