11 Network Operations Center jobs in Saudi Arabia

Job Summary:

Responsible for customers' enterprise-wide Infrastructure network (Monitoring, administration, and operations) to ensure that all systems perform properly.

Job Description:

• Monitoring & Management of infrastructure on 24/7 basis.
• Provide back-to-back support of infrastructure components with related vendors when required.
• On-site health check-ups after troubleshooting.
• Log tickets and track via ITSM tool.
• On-site support whenever required 24/7 basis.
• Provide full management of infrastructure.
• Ensure an efficient, smooth running of all systems with high availability levels that meet GACA's business requirements.
• Provide monthly reports on the status of infrastructure (health, status, capacity, incidents, etc). weekly if requested.
• Allocate the Remote Service Delivery Manager as single point of contact.
• Online portal for the Managed components, where it should show clearly if any device is down, or if any business is impacted.
• Provide a well-defined Service Level Agreement.
• Align IT service management processes in line with the ITIL framework, following global best practices.
• Develop monitoring procedures that meet requirements and adhere to defined policies, and document in the standards and procedures manual.
• Develop and maintain standard automated scripts to perform monitoring on system software.
• Identify and report problems, including system, file, disk, and application problems.
• Resolve or assist in resolving application problems in accordance with the SLR and escalate as required.
• Provide preventative measures for proactive monitoring and self-healing capabilities to limit outages that affect service delivery.
• Provide proactive and scheduled console monitoring of infrastructure and systems (e.g., hardware, network, batch schedule, interfaces, and table spaces), respond to messages and take corrective action as required."
• Provide troubleshooting, repair, and escalation of problems in the IaaS computing environment.
• Provide NOC Services.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 1 year of experience
  in network operations, monitoring, and troubleshooting.
• Strong understanding of networking protocols (TCP/IP, UDP, HTTP, etc.)
• Proficiency in network hardware (routers, switches, firewalls) and software (network operating systems, management tools)
• Knowledge of network security best practices
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and documentation skills
• Relevant certifications (CCNA, CCNP, etc.) preferred

Maintaining cost-effective flight schedules to meet optimum fleet utilization with optimum passenger convenience, combining all company efforts on daily basis for the best performance.

Key Responsibilities:

_Ensure that all shift positions are covered.

_Check and follow-up any pending issues.

_Ensure that shift staffs are aware with any significant information or abnormality that may require special watch, follow-up or action for any flynas flight for safe and legal operation.

_Ensure that all required relevant information and data are available, clear, updated and aware each staff

_Ensure that all work, flight planning and dispatch release is done accordingly and complying with GACAR

-Supervise any short notice request received from GACA regarding airport closure, navigational aids shutdown and ensure that it will not affect flynas flights.

_Supervise any decision related to weather conditions, concerning holding a flight, reasonable advise time and or cancellation of flight.

_Shift duty manager supervises the flight watch personnel job, watch any overdue flight or missing movement log entries and ensure that all flights are in safe operations.

_Monitor and log shift group members on and off duty hours.

_Ensure adequate, required, updated manuals and publications are available in-flight dispatch shift area and are in good condition. Manuals distribution list is available and maintained.

We are looking for a
Level 1 NOC Engineer (L1)
to join our Network Operations team. In this role, you will serve as the first point of contact within the NOC, responsible for initial monitoring, basic troubleshooting, and escalating incidents according to established procedures.

Key Responsibilities:

• Monitor network devices, servers, applications, and services using NOC tools.
• Respond to alerts, incidents, and service requests in a timely manner.
• Perform basic troubleshooting (ping, traceroute, interface checks, log review).
• Escalate unresolved issues to L2/L3 teams following escalation matrix.
• Log all incidents and actions taken in the ticketing system (ServiceNow, Remedy, or equivalent).
• Track incidents to resolution and update tickets with accurate details.
• Provide real-time status updates to team lead and stakeholders.
• Perform routine health checks, backups verification, and daily reports.
• Support change management by assisting with maintenance windows.
• Maintain knowledge base and follow documented SOPs.
• Ensure proper shift handover with complete incident and status updates.

Skills and Qualifications:

• Bachelor's degree or diploma in IT, Telecommunications, or related field.
• 1–2 years of experience in IT support, helpdesk, or NOC role.
• Basic understanding of networking concepts (IP, DNS, DHCP, TCP/UDP, VLANs).
• Familiarity with monitoring tools (SolarWinds, Zabbix, Nagios, ManageEngine).
• Good troubleshooting skills for network and system issues.
• Knowledge of ticketing systems (ServiceNow, Remedy, JIRA, or similar).
• Strong communication skills and ability to work in a shift-based 24/7 environment.
• ITIL Foundation certification (preferred).

KPIs (Performance Indicators) :

• Incident response and resolution within SLA.
• Accuracy and completeness of incident tickets.
• Number of incidents correctly resolved at L1 without escalation.
• Quality of communication during incidents and escalations.
• Shift punctuality, handover quality, and adherence to SOPs.

We are seeking a highly skilled
Senior NOC Engineer
to join our specialized team. In this role, you will serve as a key technical expert within the Network Operations Center—handling complex incidents, leading root cause analysis, mentoring junior staff, and contributing to the development and enhancement of monitoring, response, and operational processes.

Key Responsibilities:

• Handle complex incidents escalated from L1/L2 teams.
• Perform advanced troubleshooting on network, system, and application issues.
• Lead root cause analysis (RCA) and create permanent fixes for recurring problems.
• Configure, optimize, and maintain monitoring tools and scripts.
• Support design and implementation of network and system changes.
• Collaborate with vendors and service providers to resolve major issues.
• Document procedures, knowledge base articles, and escalation paths.
• Provide mentorship and technical guidance to L1/L2 engineers.
• Participate in DR drills, capacity planning, and performance tuning.
• Generate detailed incident, performance, and availability reports.
• Ensure compliance with SLAs, security standards, and ITIL processes.
• Act as backup for NOC Team Leader when required.

Skills and Qualifications:

• Bachelor's degree in IT, Computer Science, or Telecommunications.
• 4–6 years of NOC or network/system administration experience.
• Strong knowledge of routing, switching, firewalls, and VPNs.
• Experience with BGP, OSPF, MPLS, and load balancing.
• Advanced skills in Linux/Windows server administration.
• Hands-on experience with monitoring platforms (SolarWinds, Zabbix, Nagios, ManageEngine, Grafana, Prometheus).
• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization (VMware, Hyper-V).
• Strong understanding of ITIL framework and incident management processes.
• Ability to automate monitoring tasks with scripts (Python, Bash, PowerShell).
• Excellent analytical, communication, and mentoring skills.
• Relevant certifications preferred (CCNP, JNCIP, RHCE, AWS Associate, ITIL).

KPIs (Performance Indicators):

• Reduction of escalated incidents through proactive monitoring and fixes.
• Quality and timeliness of RCAs and technical reports.
• Improvement in monitoring coverage and alert accuracy.
• Contribution to process improvements and automation initiatives.
• Mentorship effectiveness and skill development of junior engineers.
• Compliance with SLAs and security standards.

Position Title: System Administration, Report Development & Support Specialist

Location: Jubail, Saudi Arabia

Education: Diploma degree in Computer Science, Engineering, or related field or above

Experience: 1–5 years

Monthly Salary Package: 8,000 SAR

Qualifications:

• Strong educational background in computer science, engineering, or related field
• Solid technical knowledge and/or hands-on experience in software capabilities, reporting, and dashboard development
• Excellent client-facing, communication, and presentation skills
• Strong written and verbal communication skills
• Solid organizational skills with attention to detail and ability to multitask
• Proficient in Microsoft Office applications
• Ability to measure system performance using appropriate tools and techniques
• Ability to establish and maintain effective relationships with third-party vendors and stakeholders

Language Requirements: English

Responsibilities:

• Support system administration tasks and ensure smooth operation of IT systems
• Develop and maintain reports and dashboards for internal and external stakeholders
• Monitor system performance and provide recommendations for optimization
• Communicate effectively with clients and vendors regarding system issues and improvements
• Assist in documentation, training, and client support activities
• Coordinate with third-party vendors to ensure timely issue resolution
• Provide technical support and troubleshooting for software and system issues

Work Pattern: In person

Interview: Remote

Our
Managed Services Department (I-CL Sector)
is looking for an experienced
Operating System Administration Engineer
to join our team onsite. This high-criticality role is central to ensuring the performance, availability, and security of our enterprise IT infrastructure.

Key Responsibilities

• Administer and optimize
  VMware vSphere, vCenter, ESXi
  environments.
• Manage
  Microsoft Windows Servers
  (AD, DNS, DHCP, GPO, File/Print Services).
• Handle
  Red Hat Enterprise Linux (RHEL)
  administration and optimization.
• Automate tasks with
  PowerShell, Bash, or Python
  , and leverage tools like
  Ansible, Puppet, Chef
  .
• Oversee
  monitoring, backups, recovery, and disaster recovery planning
  .
• Collaborate with application, cloud, network, and security teams to ensure seamless operations.

Key Requirements

• 6+ years
  in platform/OS administration.
• Strong hands-on skills in
  VMware, Windows Server, and RHEL
  .
• Expertise in
  Active Directory, DNS, DHCP, GPO
  , and system performance tuning.
• Experience in
  backup & disaster recovery planning
  .
• Bonus if you hold certifications like
  VMware VCP, Microsoft MCSA/MCSE, Red Hat RHCSA/RHCE
  .
• Familiarity with
  cloud platforms (OCI, AWS, Azure)
  is a plus.

Position Title: Sales Manager – Network Monitoring & Automation, OEM Business (Cisco/Fortinet)

Location:
Saudi Arabia (Riyadh / Jeddah)

Salary:
Negotiable

Position Overview

You will be a key driver of revenue growth by focusing on NETS' Automation products and solutions, specifically for OEM partners like Cisco and Fortinet. This role leads strategic sales development, pipeline creation, and leveraging existing relationships to open new business opportunities in Saudi Arabia. The ideal candidate will generate and close new business for Network Monitoring & Automation solutions, working closely with other vendors to develop Enterprise Solutions Sales and Professional Services.

Key Responsibilities

• Sales Pipeline & Automation Business Growth:
  Hunt and qualify new business opportunities for Automation products and solutions, including Network Monitoring & Automation, Datacenter Sustainability, and ITSM
  Solutions. Drive these opportunities to successful closure. Cultivate existing relationships within Customer Accounts and with OEMs to identify and win upsell and cross-sell opportunities.
• Sales & Business Development:
  Actively grow the Automation business, including specialized offerings like DevOps custom development. Work closely with the NETS Products and Marketing teams to align on brand awareness, lead generation strategies and digital campaigns.
• Partnership Management:
  Work with OEM partners like
  Cisco
  and
  Fortinet
  to align on joint pipeline and strategic pursuits. Cultivate executive-level relationships within these OEM teams.
• Client Relationship Management:
  Build and maintain strong relationships with CXOs and key stakeholders within customer accounts. Support regional sales teams in client engagement, presentations, and solution positioning to ensure a seamless sales process.
• Reporting & Forecasting:
  Own pipeline tracking, gap analysis, and forecasting to meet and exceed quarterly targets. Provide regular reports on sales activities, status, and next steps.

What do we expect from you?

• Bachelor's degree in a relevant technical or business field.
• Minimum of 15+ years of proven experience in closing OEM business, with a strong focus on automation and network solutions in the KSA Market
• Strong existing relationships and contacts within customer accounts, as well as OEMs like
  Cisco
  and
  Fortinet
  in the KSA market.
• Demonstrated experience in closing complex deals for automation products and DevOps services.
• Excellent communication, presentation, and analytical skills.
• Fluency in Written and Verbal English (Arabic is a plus).

The
NOC Engineer
is responsible for monitoring, diagnosing, and resolving network and system issues in real time. The role involves ensuring 24/7 availability of infrastructure/services, responding to alerts, and escalating unresolved issues.

Responsibilities:

Network Monitoring and Alert Management

• Continuously monitor network systems and applications for anomalies
• Respond to alerts and troubleshoot incidents to ensure service availability
• Escalate unresolved issues to relevant teams or vendors

Preventive Maintenance and Optimization

• Identify potential issues through trend analysis and recommend preventive measures
• Perform routine checks on network systems to ensure smooth operations
• Suggest enhancements to improve NOC efficiency

Incident Reporting and Documentation

• Document incidents, actions taken, and resolutions in the ticketing system
• Provide detailed incident reports to the Network Manager
• Ensure accurate escalation documentation for unresolved issues

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 1-3 years of relevant experience
• Preferred certifications: CompTIA Network+, CCNP, CCNA, or equivalent
• Good knowledge in monitoring network performance and responding to alerts using monitoring solutions (e.g., Solarwinds, PRTG)
• Knowledge of incident response and escalation procedures
• Familiarity with diagnostic tools for troubleshooting network anomalies

During your tenure as a Consultant/ Senior Consultant in the SCNO team, you will benefit from a role that gives you the opportunity to build, shape and lead client relationships and projects as soon as you join. You will broaden your skillset working on complex, transformational projects across a range of clients and gain valuable experience in developing and building the business across various industries.

You will demonstrate and develop your capabilities in the following areas:

1. Building and sustaining client relationships whilst identifying, leading and supporting potential sales opportunities.
2. Leading and overseeing the delivery of multi-workstream procurement and commercial transformation programs, including strategic sourcing, commercial strategies & procurement execution, digital sourcing and procurement, transformation of operating model, cost reduction, integration of third-party risk management and contract management services, and innovation.
3. Providing leadership and coaching of the team while broadening and enhancing our internal capabilities.
4. Development of thought leadership, representing procurement transformation expertise at forums, and creating external eminence for Deloitte.
5. Managing diverse teams within an inclusive team culture where people are recognized for their contributions.
6. Proactively driving your development through access to on-the-job coaching and an array of training options, as well as developing junior members of your teams through effective and supportive coaching and performance management.
7. Playing a lead role in the development of the Deloitte business, brand, and reputation.

Leadership Capabilities:

1. Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make.
2. Develops high-performing people and teams through challenging and meaningful opportunities.
3. Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders.
4. Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people.
5. Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction.
6. Performs the role of counselor and coach, provides input and guidance into the firm’s staffing process, and actively participates in staff recruitment and retention activities.

Qualifications:

1. An undergraduate degree in Economics, Business Administration, MBA, or a relevant master’s degree or certificate is a plus.
2. At least 3 to 6 years of experience in a Management Consulting Firm. Experience in Big Four companies is a plus.
3. Advisory or delivery experience in leading complex procurement transformation programs involving strategic sourcing, digital procurement, procurement transformation, cost reduction, process optimization, operating model implementation, customer journey innovation, sourcing, and supporting technologies.
4. Exposure and knowledge of digital procurement technology software such as Coupa, SAP Ariba, Oracle, and/or other procurement technologies.
5. Demonstrable experience in managing procurement, sourcing, and third-party risk client relationships and identifying, developing, and supporting business opportunities.
6. Understanding of the project sales cycle, including structuring a program with appropriate resources and cost modeling.
7. Experience coaching and developing strong teams and individual members.
8. An understanding of risk, how to mitigate risk, and protect the firm's reputation.
9. Enthusiasm and passion for the delivery of market-leading solutions that make a difference and for building the business and reputation of the practice.
10. Prior experience in managing teams, developing a business, and growing an account or practice.
11. Experienced in effective project management.
12. Willingness to work on client sites in international locations.
13. Full mobility travel.