39 Municipal Services jobs in Saudi Arabia

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives.
• Serve as the voice of the visitor by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders.
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions.
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations.
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators.
• Design and deliver visitor experience training and education programs for all relevant stakeholders.
• Regularly review visitor offerings and lead the implementation of improvement initiatives.
• Build sector knowledge through continuous research, insights, and participation in industry events.
• Manage the assets incentives program to drive high standards in visitor experience across all assets.
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities.
• Foster positive local sentiment towards tourism through proactive community engagement initiatives.
• Create and implement communication plans to inform communities via appropriate channels.
• Develop benchmarking tools to monitor and measure community sentiment.
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO.
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow.

• 15+ years of relevant experience with a Bachelor's degree in a related field.
• Proven track record in designing and implementing visitor experience and community engagement initiatives.
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination.
• The opportunity to be part of one of Saudi Arabia's most ambitious city developments .
• A role dedicated to a specific residential asset type , allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning.

• Entertainment
• Recreation
• Theme Parks

• Administration

• Executive Director - Visitor & Community Services

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

3 weeks ago Be among the first 25 applicants

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

Primary Responsibilities

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
• Serve as the ‘voice of the visitor' by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
• Design and deliver visitor experience training and education programs for all relevant stakeholders
• Regularly review visitor offerings and lead the implementation of improvement initiatives
• Build sector knowledge through continuous research, insights, and participation in industry events
• Manage the assets incentives program to drive high standards in visitor experience across all assets
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
• Foster positive local sentiment towards tourism through proactive community engagement initiatives
• Create and implement communication plans to inform communities via appropriate channels
• Develop benchmarking tools to monitor and measure community sentiment
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow
  
  

• 15+ years of relevant experience with a Bachelor's degree in a related field
• Proven track record in designing and implementing visitor experience and community engagement initiatives
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination
  
  

• The opportunity to be part of one of Saudi Arabia's most ambitious city developments
• A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued
• Collaboration with global industry leaders in real estate development, architecture, and planning

• Seniority level Executive

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
• Serve as the ‘voice of the visitor’ by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
• Design and deliver visitor experience training and education programs for all relevant stakeholders
• Regularly review visitor offerings and lead the implementation of improvement initiatives
• Build sector knowledge through continuous research, insights, and participation in industry events
• Manage the assets incentives program to drive high standards in visitor experience across all assets
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
• Foster positive local sentiment towards tourism through proactive community engagement initiatives
• Create and implement communication plans to inform communities via appropriate channels
• Develop benchmarking tools to monitor and measure community sentiment
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow

• 15+ years of relevant experience with a Bachelor’s degree in a related field
• Proven track record in designing and implementing visitor experience and community engagement initiatives
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination

• The opportunity to be part of one of Saudi Arabia’s most ambitious city developments .
• A role dedicated to a specific residential asset type , allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives.
• Serve as the voice of the visitor by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders.
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions.
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations.
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators.
• Design and deliver visitor experience training and education programs for all relevant stakeholders.
• Regularly review visitor offerings and lead the implementation of improvement initiatives.
• Build sector knowledge through continuous research, insights, and participation in industry events.
• Manage the assets incentives program to drive high standards in visitor experience across all assets.
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities.
• Foster positive local sentiment towards tourism through proactive community engagement initiatives.
• Create and implement communication plans to inform communities via appropriate channels.
• Develop benchmarking tools to monitor and measure community sentiment.
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO.
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow.

• 15+ years of relevant experience with a Bachelor's degree in a related field.
• Proven track record in designing and implementing visitor experience and community engagement initiatives.
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination.
• The opportunity to be part of one of Saudi Arabia's most ambitious city developments .
• A role dedicated to a specific residential asset type , allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning.

• Entertainment
• Recreation
• Theme Parks

• Administration

• Executive Director - Visitor & Community Services

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

3 weeks ago Be among the first 25 applicants

Qiddiya Investment Company is seeking an innovative and passionate leader to join our team as the Executive Director - Visitor and Community Services. This role is integral to creating and maintaining exceptional experiences for visitors and the surrounding community within the transformative Qiddiya entertainment destination.

The Executive Director will be responsible for developing and implementing strategies that enhance visitor satisfaction while fostering a strong sense of community engagement and support. You will work collaboratively with various departments to ensure the delivery of world-class services and programs that resonate with our diverse audience.

Responsibilities

• Oversee all aspects of the Visitor & Community Services function within DMMO
• Establish and manage visitor experience centers, designing the visitor journey to ensure a seamless experience
• Inspect, collect, and analyze visitor experience metrics, identifying and implementing improvement initiatives
• Consistently review DMO offerings to enhance visitor engagement and support
• Maintain consistent visitor support throughout Qiddiya City and its districts, coordinating efforts with asset-level operators
• Ensure the provision of information and services both online and in print
• Manage the assets incentives program and develop initiatives to engage local community stakeholders
• Foster a positive local community attitude towards tourism while protecting communities from potential negative impacts
• Produce reports as required by the Head of DMMO
  
  
  

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred)
• Over 15 years of experience in visitor services, community relations, or a related area, along with significant leadership experience
• Proven track record of designing and implementing successful visitor and community engagement strategies
• Strong leadership and team management skills, with the ability to inspire and motivate diverse teams
• Exceptional communication and interpersonal skills, with a focus on relationship building
• Strong analytical skills and experience in using data to drive decision-making
• Ability to thrive in a fast-paced environment and adapt to changing circumstances
• Experience in community service, tourism, leisure, or entertainment industries is strongly preferred

• Seniority level Director

• Employment type Contract

• Job function Marketing
• Industries IT Services and IT Consulting

Get notified about new Visitor Services jobs in Riyadh, Riyadh, Saudi Arabia .

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A leading strategy management consulting firm is seeking a Manager to join our consulting firm, focusing on National Agenda & Strategy Development, Education, Labor & Social Development, Defense, Security & Resilience, Regional Development, and Real Estate. The ideal candidate will bring a robust background in public sector consulting and a proven track record of impactful managerial skills.

Responsibilities:

1. Lead consulting projects across various public sectors, ensuring alignment with national and regional development goals.
2. Manage cross-functional teams to deliver high-quality strategic insights and actionable recommendations.
3. Foster relationships with senior stakeholders and clients to understand their strategic needs and provide tailored consulting services.
4. Create and maintain a positive atmosphere within the consulting team setting.
5. Drive the development and implementation of strategies within the public sector, focusing on sustainable and impactful outcomes.
6. Contribute to business development activities, including proposal writing and client presentations.
7. Support leadership in business development efforts.

Qualifications:

1. 2+ years of managerial experience in consulting.
2. Proven experience in MENA public sector consulting.
3. Fluent in Arabic.
4. Excellent analytical, organizational, and leadership skills.
5. MBA or equivalent advanced degree preferred.

A leading strategy management consulting firm is seeking a Manager to join our consulting firm, focusing on National Agenda & Strategy Development, Education, Labor & Social Development, Defense, Security & Resilience, Regional Development, and Real Estate. The ideal candidate will bring a robust background in public sector consulting and a proven track record of impactful managerial skills.

Responsibilities:

1. Lead consulting projects across various public sectors, ensuring alignment with national and regional development goals.
2. Manage cross-functional teams to deliver high-quality strategic insights and actionable recommendations.
3. Foster relationships with senior stakeholders and clients to understand their strategic needs and provide tailored consulting services.
4. Create and maintain a positive atmosphere within the consulting team setting.
5. Drive the development and implementation of strategies within the public sector, focusing on sustainable and impactful outcomes.
6. Contribute to business development activities, including proposal writing and client presentations.
7. Support leadership in business development efforts.

Qualifications:

1. 2+ years of managerial experience in consulting.
2. Proven experience in MENA public sector consulting.
3. Fluent in Arabic.
4. Excellent analytical, organizational, and leadership skills.
5. MBA or equivalent advanced degree preferred.

Driving lasting impact and building long-term capabilities with our clients is challenging work. You are someone who thrives in a high-performance, high-reward culture—embracing difficult tasks, persevering after setbacks, and demonstrating resilience to find alternative solutions.

In return for your drive, determination, and curiosity, we offer the resources, mentorship, and opportunities needed to accelerate your development into a stronger leader. Our colleagues at all levels are committed to your growth, providing apprenticeship, coaching, and exposure that foster rapid professional advancement.

When you join us, you will have :

• Continuous learning : Our culture emphasizes growth through structured programs and feedback, encouraging you to own your development and embrace a fast-paced learning environment.
• A voice that matters : Your ideas and contributions are valued from day one, enabling you to make a tangible impact through innovative ideas and practical solutions.
• Global community : With colleagues across 65+ countries and over 100 nationalities, our diversity fosters creativity and broadens your perspectives. You will learn from colleagues with diverse backgrounds and experiences.
• World-class benefits : Alongside a competitive salary tailored to your location, experience, and skills, we provide comprehensive benefits to support your holistic well-being and that of your family.

You will be responsible for delivering a small project or workstream within a larger project, developing coordinated plans with clear initiatives and timelines.

You’ll actively manage client relationships during projects, supervising or collaborating closely with client teams to meet project goals. You will monitor performance, evaluate efficiency, and coach less experienced team members.

Your focus will be on building client capabilities through ongoing coaching to ensure lasting impact. You will specialize in one or more service lines, becoming a subject matter expert in your chosen sector or function.

You will contribute to the firm’s knowledge base by documenting project learnings and sharing insights with your teams. Your development journey includes formal training, mentorship from inspiring partners, and focusing on areas of personal passion and business relevance.

In addition, you will support organizations in the public sector with implementation, transformation, and capability-building initiatives, aligning with Saudi Arabia’s Vision 2030 and leveraging McKinsey & Company’s expertise.

Minimum qualifications include:

• An undergraduate degree in business, economics, engineering, or a related field with an outstanding academic record.
• 6+ years of consulting or business experience, demonstrating achievement and a drive for growth; international experience is advantageous.
• Experience in organizational development, transformational delivery, or performance improvement is a plus.
• Proven ability to manage small to medium projects or units with budget responsibility.
• Strong problem-solving and relationship-building skills, with a high level of client service commitment.
• Ability to collaborate effectively across all organizational levels.
• Proven leadership, coaching, and team development skills.
• Proficiency in English and Arabic communication skills.
• Willingness to travel within the Kingdom.

You will be responsible for the successful delivery of individual project workstreams by working closely with clients and small teams.

WHO YOU'LL WORK WITH

You will be based in one of our 2 office locations, Riyadh or Jeddah.
Our core mission is to help organizations across the public sector implementation, transformation and build organizational and employee capabilities in the process. As the Kingdom continues to work towards delivering Vision 2030, we are committed to combining our implementation capabilities and global expertise of McKinsey & Company to help make this bold ambition a reality.

WHAT YOU'LL DO

You’ll take ownership of a small project or independent workstream within a larger project, developing functionally coordinated plans with specific initiatives and timelines.
In this role you’ll actively manage the client relationship during the project, supervising or working closely with client teams to achieve project goals. You’ll be part of the project team on the ground, monitoring and evaluating performance and efficiency, and coaching less tenured team members.
You will strive to build client capabilities through continuous, on-the-job coaching to ensure sustained impact beyond the end of the project. You’ll specialize in one or more service line and will become a subject matter expert in your chosen sector or function.
You’ll strengthen the firm’s knowledge base by codifying learnings from projects, and sharing your knowledge with your teams.
You’ll chart your own development journey, attending formal training programs, working with the partners you find most inspiring, and focusing on the business areas you are most passionate about.

QUALIFICATIONS

1. Undergraduate degree in business, economics, engineering or a related field with an outstanding academic record
2. 6+ years of business/public sector experience, with a clear record of achievements and proven drive for personal growth; international experience is a plus
3. Demonstrated experience in one or more of the following key service offerings is a plus: organizational development (including org. design/set up, talent management, etc.), transformational delivery (implementing large transformational programs), and productivity and performance improvement
4. Ability to successfully manage and deliver small – medium sized projects and/or manage small units with budget responsibility
5. Superior problem solving and relationship building skills, including a demonstrated high level of client service commitment
6. Ability to work collaboratively in a team environment and with people across all levels of an organization
7. Proven ability to lead, coach, and develop teams
8. Ability to communicate complex ideas effectively in English and Arabic
9. Willingness to travel, predominantly within the Kingdom