6 Community Services jobs in Saudi Arabia

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives.
• Serve as the voice of the visitor by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders.
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions.
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations.
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators.
• Design and deliver visitor experience training and education programs for all relevant stakeholders.
• Regularly review visitor offerings and lead the implementation of improvement initiatives.
• Build sector knowledge through continuous research, insights, and participation in industry events.
• Manage the assets incentives program to drive high standards in visitor experience across all assets.
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities.
• Foster positive local sentiment towards tourism through proactive community engagement initiatives.
• Create and implement communication plans to inform communities via appropriate channels.
• Develop benchmarking tools to monitor and measure community sentiment.
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO.
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow.

• 15+ years of relevant experience with a Bachelor's degree in a related field.
• Proven track record in designing and implementing visitor experience and community engagement initiatives.
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination.
• The opportunity to be part of one of Saudi Arabia's most ambitious city developments .
• A role dedicated to a specific residential asset type , allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning.

• Entertainment
• Recreation
• Theme Parks

• Administration

• Executive Director - Visitor & Community Services

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

3 weeks ago Be among the first 25 applicants

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

Primary Responsibilities

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
• Serve as the ‘voice of the visitor' by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
• Design and deliver visitor experience training and education programs for all relevant stakeholders
• Regularly review visitor offerings and lead the implementation of improvement initiatives
• Build sector knowledge through continuous research, insights, and participation in industry events
• Manage the assets incentives program to drive high standards in visitor experience across all assets
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
• Foster positive local sentiment towards tourism through proactive community engagement initiatives
• Create and implement communication plans to inform communities via appropriate channels
• Develop benchmarking tools to monitor and measure community sentiment
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow
  
  

• 15+ years of relevant experience with a Bachelor's degree in a related field
• Proven track record in designing and implementing visitor experience and community engagement initiatives
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination
  
  

• The opportunity to be part of one of Saudi Arabia's most ambitious city developments
• A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued
• Collaboration with global industry leaders in real estate development, architecture, and planning

• Seniority level Executive

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives
• Serve as the ‘voice of the visitor’ by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators
• Design and deliver visitor experience training and education programs for all relevant stakeholders
• Regularly review visitor offerings and lead the implementation of improvement initiatives
• Build sector knowledge through continuous research, insights, and participation in industry events
• Manage the assets incentives program to drive high standards in visitor experience across all assets
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities
• Foster positive local sentiment towards tourism through proactive community engagement initiatives
• Create and implement communication plans to inform communities via appropriate channels
• Develop benchmarking tools to monitor and measure community sentiment
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow

• 15+ years of relevant experience with a Bachelor’s degree in a related field
• Proven track record in designing and implementing visitor experience and community engagement initiatives
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination

• The opportunity to be part of one of Saudi Arabia’s most ambitious city developments .
• A role dedicated to a specific residential asset type , allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning

Qiddiya Investment Company is excited to invite applications for the position of Executive Director - Visitor & Community Services. This role will oversee all areas of the Visitor and Community Services function within the DMMO, working cross-functionally across the wider Qiddiya ecosystem.

• Develop a customer-centric Visitor & Community Services Strategy to enhance visitor and resident experiences, including strategic and tactical plans, objectives, KPIs, and initiatives.
• Serve as the voice of the visitor by designing, supporting, measuring, and improving the visitor journey across all touchpoints in collaboration with internal and external stakeholders.
• Develop and manage world-class visitor experience centres using innovative technology and creative solutions.
• Monitor and analyze visitor experience metrics, setting benchmark KPIs based on leading global destinations.
• Ensure consistency of the visitor experience across Qiddiya City and its districts by coordinating with asset-level operators.
• Design and deliver visitor experience training and education programs for all relevant stakeholders.
• Regularly review visitor offerings and lead the implementation of improvement initiatives.
• Build sector knowledge through continuous research, insights, and participation in industry events.
• Manage the assets incentives program to drive high standards in visitor experience across all assets.
• Develop and execute a destination management strategy to mitigate negative tourism impacts on local communities.
• Foster positive local sentiment towards tourism through proactive community engagement initiatives.
• Create and implement communication plans to inform communities via appropriate channels.
• Develop benchmarking tools to monitor and measure community sentiment.
• Perform executive duties as a member of the DMMO leadership team, including reporting and additional responsibilities as assigned by the Head of DMMO.
• Adapt to evolving organizational needs with flexibility in duties and responsibilities as Qiddiya City and the DMMO grow.

• 15+ years of relevant experience with a Bachelor's degree in a related field.
• Proven track record in designing and implementing visitor experience and community engagement initiatives.
• Prior experience in a destination management role, with a strong understanding of tourism impact and stakeholder coordination.
• The opportunity to be part of one of Saudi Arabia's most ambitious city developments .
• A role dedicated to a specific residential asset type , allowing you to build deep expertise in your area.
• A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.
• Collaboration with global industry leaders in real estate development, architecture, and planning.

• Entertainment
• Recreation
• Theme Parks

• Administration

• Executive Director - Visitor & Community Services

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advise against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

3 weeks ago Be among the first 25 applicants

Qiddiya Investment Company is seeking an innovative and passionate leader to join our team as the Executive Director - Visitor and Community Services. This role is integral to creating and maintaining exceptional experiences for visitors and the surrounding community within the transformative Qiddiya entertainment destination.

The Executive Director will be responsible for developing and implementing strategies that enhance visitor satisfaction while fostering a strong sense of community engagement and support. You will work collaboratively with various departments to ensure the delivery of world-class services and programs that resonate with our diverse audience.

Responsibilities

• Oversee all aspects of the Visitor & Community Services function within DMMO
• Establish and manage visitor experience centers, designing the visitor journey to ensure a seamless experience
• Inspect, collect, and analyze visitor experience metrics, identifying and implementing improvement initiatives
• Consistently review DMO offerings to enhance visitor engagement and support
• Maintain consistent visitor support throughout Qiddiya City and its districts, coordinating efforts with asset-level operators
• Ensure the provision of information and services both online and in print
• Manage the assets incentives program and develop initiatives to engage local community stakeholders
• Foster a positive local community attitude towards tourism while protecting communities from potential negative impacts
• Produce reports as required by the Head of DMMO
  
  
  

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree preferred)
• Over 15 years of experience in visitor services, community relations, or a related area, along with significant leadership experience
• Proven track record of designing and implementing successful visitor and community engagement strategies
• Strong leadership and team management skills, with the ability to inspire and motivate diverse teams
• Exceptional communication and interpersonal skills, with a focus on relationship building
• Strong analytical skills and experience in using data to drive decision-making
• Ability to thrive in a fast-paced environment and adapt to changing circumstances
• Experience in community service, tourism, leisure, or entertainment industries is strongly preferred

• Seniority level Director

• Employment type Contract

• Job function Marketing
• Industries IT Services and IT Consulting

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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.