475 Member Support jobs in Saudi Arabia
Help Desk Specialist
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Job Description
Join to apply for the Help Desk Specialist role at McDonald's Saudi Arabia Central, Eastern, & Northern Regions .
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McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. The menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.
About the Role
Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald’s stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.
Responsibilities
- Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
- Identify and escalate urgent technical issues to the appropriate teams.
- Communicate with users and resolve IT-related problems efficiently.
- Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
- Set up phones, fax machines, and internet connections for store staff.
- Respond to technical questions from users regarding new store systems.
- Prepare and submit system and hardware update reports to Senior Store Support.
Qualifications & Requirements
- 1 to 2 years experience in a related field
- Good knowledge of Microsoft operating systems, hardware, and software
- Bachelor's Degree in Information Technology or related field
- Analytical Skills
- Communication Skills
- Interpersonal Skills
- Problem Solving Skills
- Bilingual in Arabic and English is a plus
- Associate
- Full-time
- Consulting
- Construction
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#J-18808-LjbffrHelp Desk Technician
Posted 12 days ago
Job Viewed
Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Help Desk Technician
Posted 12 days ago
Job Viewed
Job Description
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
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Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
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Sign in to set job alerts for “Help Desk Technician” roles.Riyadh, Riyadh, Saudi Arabia 17 hours ago
Technical Support Engineer - Home AppliancesRiyadh, Riyadh, Saudi Arabia 16 hours ago
Email Support Specialist (M365, Microsoft Exchange) Technical Support Professional - M365 SecurityWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrHelp Desk Technician
Posted 12 days ago
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
#J-18808-LjbffrHelp Desk Technician
Posted 16 days ago
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
Help Desk Lead - Ksa
Posted today
Job Viewed
Job Description
- **
Salary **- As Per Market Standards
- ** Language Proficiency** - Arabic and English
- ** Location **- Kingdom of Saudi Arabia
- ** Nationality **- Saudi Nationals (because of visa quota availability)
**Responsibilities**:
- Responsible for managing and supporting a team of help desk technicians & the outsource support team.
- Establish best practices through the entire technical support process
- Follow up with Business Users to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Mentor the team, Provide training, conduct performance evaluations and generate feedback reports for management.
- Make recommendations to improve operational efficiency.
- Communicate with Users and provide in-person and phone support, if required.
- Troubleshoot and resolve technical issues.
- Manage escalations and ensure any issues are resolved in a timely manner.
**Requirements**:
- Must have hands-on experience for supporting Windows Client Operating system
- Good analytical, debugging, communication skills and ability to quickly learn new technologies
- Must have Support Experience on Fortinet VPN Client, VPN Client, Active Directory
- Must be ITIL Certified
- Bachelor's degree in computer science, information technology, or a related field.
- At least 5 years of experience as a Help Desk Manager or in a technical support role.
- Prior experience in fashion Retail Industry
- Ability to work under pressure.
- Excellent leadership and people management skills.
**Job Information**:
Industry
- IT Services
Work Experience
- 5+ years
City
- Riyadh
State/Province
- Riyadh
Country
- Saudi Arabia
Zip/Postal Code
- 11564
Customer Support Representative
Posted 1 day ago
Job Viewed
Job Description
Job Summary
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer.
You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds.
The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector.
Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services.
We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications.
Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance.
With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities
Handle inbound calls and WhatsApp messages from customers
Log service requests and update customers on progress
Coordinate with internal teams to resolve issues
Escalate urgent or unresolved issues as needed
Ensure accurate documentation of all customer interactions
Follow up on open tickets until closure
What We're Looking For
A Growth Mindset : We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company.
You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
An Impact-Driven Professional : We believe every role, no matter the title, has a direct impact on the company's success.
You're the kind of person who wants to do more than just answer calls.
You want to understand customer feedback and actively contribute to improving our products and processes.
A Natural Problem-Solver : You love a good challenge and are persistent in finding solutions.
You will go the extra mile to assist clients and find ways to improve their experience.
Required skills and qualifications
Minimum 1-2 years in a customer service or call center role
Strong communication skills (Arabic & English)
Customer handling via phone and WhatsApp
Basic CRM usage
Problem-solving and empathy
Familiarity with service ticketing systems
Typing speed and accuracy
Desired skills and qualifications
Experience in after-sales service or technical support
Ability to multitask across chats and calls
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Customer Support Representative
Posted 2 days ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrCustomer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job Summary:
As a Customer Support Representative, you will be the friendly and helpful voice of our brand, ensuring a seamless and positive shopping experience for every customer. You will be responsible for handling a wide range of inquiries via phone, email, and live chat, from answering questions about product availability and order status to resolving shipping issues, processing returns, and assisting with refunds. The ideal candidate is an empathetic problem-solver with excellent communication skills, dedicated to turning customer questions and concerns into moments of delight and trust
Who Are We:
Raqtan provides comprehensive commercial kitchen solutions for both hotel projects and F&B outlets across the hospitality sector. Our scope of work encompasses detailed consultation, custom kitchen design, and full engineering services. We specialize in the supply and installation of complete commercial kitchen equipment packages, including cold-rooms, water filtration systems, and custom stainless-steel fabrications. Our technical team handles all aspects of installation, testing, and commissioning of commercial kitchen equipment to ensure optimal performance. With end-to-end project management capabilities, we deliver turnkey commercial kitchen solutions that meet the exacting standards of high-end hospitality establishments, handling everything from initial planning through final implementation.
Responsibilities:
- Handle inbound calls and WhatsApp messages from customers
- Log service requests and update customers on progress
- Coordinate with internal teams to resolve issues
- Escalate urgent or unresolved issues as needed
- Ensure accurate documentation of all customer interactions
- Follow up on open tickets until closure
Required skills and qualifications:
- Minimum 1-2 years in a customer service or call center role
- Strong communication skills (Arabic & English)
- Customer handling via phone and WhatsApp
- Basic CRM usage
- Problem-solving and empathy
- Familiarity with service ticketing systems
- Typing speed and accuracy
Desired skills and qualifications:
- Experience in after-sales service or technical support
- Ability to multitask across chats and calls
What We're Looking For:
- A Growth Mindset: We're looking for someone who sees this role not just as a job, but as the first step in a long-term career with our company. You're eager to learn the fundamentals and build a strong foundation that will set you up for future opportunities.
- An Impact-Driven Professional: We believe every role, no matter the title, has a direct impact on the company's success. You're the kind of person who wants to do more than just answer calls. You want to understand customer feedback and actively contribute to improving our products and processes.
- A Natural Problem-Solver: You love a good challenge and are persistent in finding solutions. You will go the extra mile to assist clients and find ways to improve their experience.
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
About the role
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.
This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities
Respond to customer inquiries regarding technical issues and product functionality via
various channels (phone, email, chat).
Diagnose and resolve technical problems related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and
troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support
knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they
are satisfied.
Contribute to the creation and maintenance of support documentation and knowledge
base articles.
Identify and report recurring technical issues and provide feedback to the product team.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor. Basic Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
or equivalent experience.
Proven experience (1+ year) in a technical support role, preferably in the software or
FinTech industry.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic (preferred).
Familiarity with troubleshooting software and web applications.
Good understanding of basic networking concepts.
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