500 Member Services jobs in Saudi Arabia

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Description

Job Purpose / Objective

Assume responsibility in handling patient and high and complex volume of inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities

• Appointment:
• Handle patient appointment (book, confirm, cancel & reschedule).
• Handle telephone inquiries.
• RCO:
• Send call request through the system to be able to view by concerned doctors in order to provide immediate action.
• Email their Supervisors if call request is sent more than once to the doctor.
• Prepare Daily & Weekly RCO Report and send to Call Center Supervisors.
• Reschedule/Cancellation:
• Make a return call after receiving feedback from patients through IVR system for rescheduling.
• Inform patients through phone call if there is a closure of doctor’s clinic in a particular day and provide them options to reschedule or transfer to other doctors or clinic timings.
• Quality Assurance :
• Receive patients complaint and raise it to concerned department through Continuity Of Care (COC) system.
• Prepare Daily COC Report and send to Call Center Supervisors.
  

Other Responsibilities

• Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
• Adhere to HMG policy and procedures.
• Follow delegated lines of authority, maintains ongoing effective and proper communication with the superior and colleagues.
• Guide and orient new staff.
• Support the supervisor in administrative tasks.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities.

Requirements

Education/ Professional Qualification

High School or Diploma. Preferably having certification in English Language Certificate or Telephone Etiquette and Customer Service.

Experience

Two (2) years experience in the same field.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Business Development and Sales
• Industries Hospitals and Health Care

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The guest services are responsible for solving problems and ensuring customer satisfaction. Providing customer feedback to concern department

**RESPONSIBILITIES**:

- Greet customers upon arrival and making them feel welcome
- Help the customers if they need to know any information about their invoices (time for delivery
- late delivery or damage pieces for change )
- Contact customers to confirm delivery date and address and solving problems
- Build sustainable relationships and trust with customer through open and interactive communication

**Job Description Summary**
Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
Impact You'll Make;
The OSS specialist will have technical knowledge and experience working with GE/Alstom and OEM turbines. He/she is responsible for the on-site machining of major rotating equipment components. In addition, He/she will set up and operate a variety of manual and numerically controlled machine tools.
**Job Description**
**What you'll do;**
+ Execute assignments according to GE EHS and Quality requirements & ensure rules are understood by the crew prior to the start of work.
+ Provide technical and EHS direction to those performing the work on Customer sites.
+ Lead and supervise repair jobs at Customer sites and act as the representative of OSS in front of the customer (internal and external) to ensure safe, quality and timely completion of work.
+ Perform in-situ machining operations, including milling, boring, flange facing, drilling, grinding, and turning, on gas and steam turbine components.
+ Operate portable boring bars and machining equipment for precise machining of turbine casings, bearing housings, and diaphragms.
+ Conduct gas turbine casing alignment to ensure proper fit and assembly of turbine components.
+ Perform steam turbine diaphragm alignment to restore concentricity and minimize efficiency losses.
+ Carry out shaft and journal repairs, including grinding, polishing, and metal spraying, to restore worn-out surfaces.
+ Use laser or dial indicator alignment techniques to achieve precise positioning of machined components.Complete all pre-job planning and post job reporting required, fulfilling the needs of the customer as assigned including machine and tooling preparation, ordering parts and supplies.
+ Special duties can include but not be limited to: projects as assigned by management, development of innovative service offerings, delivery of training, and drive safety, quality, and customer-centric culture.
+ Must be willing to travel globally on short notice, and for extended periods of time during outage seasons; and the willingness to work weekly schedules that are not uniform on a day-to-day basis.
**What you'll bring;**
+ Bachelor's degree in mechanical engineering or diploma in machining, turning etc. or equivalent experience in machining.
+ Prior experience in operations such as milling, boring, flange facing, drilling, grinding, and turning.
+ Ability to work according to a time schedule and meet deadlines accordingly.
+ Good knowledge of Microsoft Office.
+ Ability to handle complex work-packages.
+ Able to communicate and understand/read technical work instructions in English.
+ Willingness and ability to travel for work globally on short notice and for extended periods of time, including weekends and holidays.
+ This position requires 100% travel.
**What will make you stand out;**
+ Fluency in Arabic language.
+ Prior machining and/or repair experience in power generation equipment.
+ Ability to work in different countries and cultures.
+ Good negotiation and communications skills.
+ Demonstrate ability to plan, organize, and work in a team of Onsite Service Crew.
+ Willing to train other persons according to the requirements (OJT).
+ Work effectively with minimal direction and supervision.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

**Job Description Summary**
Vernova Purpose
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?
Impact You'll Make;
The OSS specialist will have technical knowledge and experience working with GE/Alstom and OEM turbines. He/she is responsible for the on-site machining of major rotating equipment components. In addition, He/she will set up and operate a variety of manual and numerically controlled machine tools.
**Job Description**
**What you'll do;**
+ Execute assignments according to GE EHS and Quality requirements & ensure rules are understood by the crew prior to the start of work.
+ Provide technical and EHS direction to those performing the work on Customer sites.
+ Lead and supervise repair jobs at Customer sites and act as the representative of OSS in front of the customer (internal and external) to ensure safe, quality and timely completion of work.
+ Perform in-situ machining operations, including milling, boring, flange facing, drilling, grinding, and turning, on gas and steam turbine components.
+ Operate portable boring bars and machining equipment for precise machining of turbine casings, bearing housings, and diaphragms.
+ Conduct gas turbine casing alignment to ensure proper fit and assembly of turbine components.
+ Perform steam turbine diaphragm alignment to restore concentricity and minimize efficiency losses.
+ Carry out shaft and journal repairs, including grinding, polishing, and metal spraying, to restore worn-out surfaces.
+ Use laser or dial indicator alignment techniques to achieve precise positioning of machined components.Complete all pre-job planning and post job reporting required, fulfilling the needs of the customer as assigned including machine and tooling preparation, ordering parts and supplies.
+ Special duties can include but not be limited to: projects as assigned by management, development of innovative service offerings, delivery of training, and drive safety, quality, and customer-centric culture.
+ Must be willing to travel globally on short notice, and for extended periods of time during outage seasons; and the willingness to work weekly schedules that are not uniform on a day-to-day basis.
**What you'll bring;**
+ Bachelor's degree in mechanical engineering or diploma in machining, turning etc. or equivalent experience in machining.
+ Prior experience in operations such as milling, boring, flange facing, drilling, grinding, and turning.
+ Ability to work according to a time schedule and meet deadlines accordingly.
+ Good knowledge of Microsoft Office.
+ Ability to handle complex work-packages.
+ Able to communicate and understand/read technical work instructions in English.
+ Willingness and ability to travel for work globally on short notice and for extended periods of time, including weekends and holidays.
+ This position requires 100% travel.
**What will make you stand out;**
+ Fluency in Arabic language.
+ Prior machining and/or repair experience in power generation equipment.
+ Ability to work in different countries and cultures.
+ Good negotiation and communications skills.
+ Demonstrate ability to plan, organize, and work in a team of Onsite Service Crew.
+ Willing to train other persons according to the requirements (OJT).
+ Work effectively with minimal direction and supervision.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Oracle Advanced Customer Services - Services Solutions Architect (Presales -Saudi)-2300015B

**Applicants are required to read, write, and speak the following languages***: English, Arabic

**Preferred Qualifications**
- Must have Presales experience, Services experience or service management is preferred
- Project Manager experience is preferred
- Cloud experience is preferred
- Oracle products experience is preferred

Advanced Customer Support (ACS) is a business unit within Oracle that establishes long-term service relationships with many of Oracle's largest customers. ACS Service Solution Architects are focussed on supporting ACS’s continued growth in leading edge, large scale and complex service requirements for Oracle cloud, on-premises and hybrid engagements.

ACS Service Solution Architects have a proven track record in successful delivery of IT services for mission critical environments in major organisations. In addition to a specialisation in the area of cloud, they possess extensive, broad-based expertise in the area of mission critical production operations, support and managed services. They have proven experience in industry standard service management and project management best practices.

All ACS Service Solution Architects have extremely strong customer facing presentation and interaction skills, are capable of engaging at senior management and C-level, articulating service and technology solutions in terms of business value and risk.

**SCOPE**:

- Location: Riyadh, Saudi Arabia
- Geographic area of responsibility: Middle East and Africa (MEA)
- Reports to: MEA Services Solutions Architect Director
- Languages: Fluent spoken and written English and Arabic language capability required
- Customer facing
- Has no direct reports, but often leads and/or guides the activities of virtual teams to build service solution propositions for customers
- Works with multiple customers across all sectors/countries in the ACS MEA region, in collaboration with Oracle ACS and Oracle cross-line-of-business (xLoB) teams
- Works on services related opportunities across the entire lifecycle of all Oracle cloud and on-premises products. ACS opportunities typically involve extensive Oracle xLoB collaboration, and require the ACS Service Solution Architect to work within xLoB teams covering Oracle product and services requirements across design, deployment, migration, operations/management and support
- Works with the local ACS Sales and xLoB teams to:

- Identify, build and win leading edge/large scale services opportunities across existing and new Oracle ACS customers
- Build and articulate compelling ACS service solutions for each opportunity that address identified customer business needs
- Ensure the service requirements, risks and costs associated with each ACS service proposition are fully understood and addressed
- Assist in closing opportunities in a timely fashion
- Assist ACS to achieve its growth targets and strategic initiatives
- Work with appropriate Oracle Partners, i.e. resellers, SIs, partners, and alliances

**RESPONSBILITIES**:

- To identify, foster and define Oracle ACS services solutions for specific customer opportunities and assist in the sale alongside the local ACS team consisting of sales representative, ACS pre-sales and ACS delivery
- Work with the customer, ACS management and the xLoB account teams to:

- Understand the customer’s business and IT strategic requirements and identify large scale ACS opportunities to assist the customer achieve its strategic goals
- Gather and assess customer needs, both business and technical and translates these into ACS service solutions
- Build and lead virtual teams associated with these large scale opportunities
- Effectively communicate with customer to CxO level
- Build customer loyalty through achieving a trusted advisor relationship
- Work proactively to build and leverage an effective and extensive network across Oracle xLoBs - be seen, respected and in demand across Oracle as a high value asset and an SME in service solutions
- Collaborate effectively internally and externally to ensure effective service solution design and development
- Drive compelling proposals, presentations, and other customer and internal communications and discussions during opportunities
- Drive service solution costing & pricing associated with specific opportunities and ensure that service solutions proposed are appropriately shaped to meet the commercial and contracting requirement of Oracle
- Effectively communicate and articulate the details of the service components in a proposed customer solution
- Demonstrate a strong understanding of the services competitive marketplace to anticipate and plan for competitive threats
- Work with disparate groups including, but not limited to, sales, delivery, customers, risk management, business development, contracts, product management
- Work with ACS delivery to ensure a smooth transition from sales to delivery
- Navi

To Assist in managing Back Office Activities including Settlement Operations, system update and Banks Broker and custodian Accounts.

Settlement Operation, coordination with banks and custodian:

- Confirm and cross check trade details.
- Communicate settlement and transaction details and ensure matching (subscription form and confirmation sheet)
- Liaise with internal & external stakeholders and resolve pending issues.

Maintain and update investment related transactions in the Portfolio Management System:

- Record all investment related transactions in the PMS.
- Make sure accounting entries and booked are properly reflected.

Bank and Portfolio Reconciliation and Accounting:

- Assist in maintaining Bank accounts and portfolio reconciliation and valuation.

KYCs and Account Maintenance:

- Update KYC and other account documentations with bank while coordination with Compliance and Legal Departments Internally.

Reporting and Dashboards:

- Assist in preparation of Reports and Dashboard

Any other activities assigned by Manager:

- Adhoc reporting and other reuqiremnets

**Skills**:

- Basic accounting knowledge
- Fluent in English with strong verbal/written communication
- Proficient in MS Office
- Knowledge in Power BI is a plus.

**Education**:
Finance or Accounting

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS – Internal Firm Services – Other

Management Level

Manager

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries.

Job Summary:

What does this role aim to achieve in the firm/what impact does the role create

This role requires a dynamic professional with 8+ years of experience, capable of managing diverse cybersecurity initiatives while leveraging advanced tools and platforms such as RSA Archer, ServiceNow, Microsoft Purview, ManageEngine, Tanium, MS 365 Security, and Google Security & Identity. The ideal candidate will play a critical role in enhancing our managed services offerings and delivering tailored solutions to our clients.

Roles and Responsibilities:

Daily tasks and delivery expectation

e-GRC (Cyber):

• Management of enterprise governance, risk, and compliance (e-GRC) platforms such as RSA Archer and ServiceNow.

• Conduct risk assessments, compliance audits, and reporting to ensure alignment with regulatory and organizational standards.

• Provide strategic recommendations to clients on managing cybersecurity risks and improving governance frameworks.

Network & Device Security:

• Manage the security of client networks and endpoint devices, using solutions like Tanium and ManageEngine to enforce security policies.

• Monitor and mitigate threats to ensure a secure and resilient IT infrastructure.

• Lead incident response efforts for network or device-related security breaches.

Vulnerability Management:

• Conduct and manage vulnerability assessments using tools such as MS Defender and Tanium, prioritizing remediation efforts based on risk.

• Provide actionable insights to clients for addressing critical vulnerabilities and reducing attack surfaces.

Cloud Security (Cybersecurity):

• Implement and optimize cloud security controls using platforms like MS 365 Security, Google Security & Identity, and Purview.

• Ensure compliance with best practices and regulatory requirements for securing cloud environments.

• Guide clients in managing access, identity, and data protection within cloud ecosystems.

Client Engagements:

• Act as a trusted advisor to clients, understanding their unique cybersecurity challenges and managing the delivery of tailored solutions and managed services to our clients.

• Provide regular updates and reports to clients, showcasing performance metrics, trends, and strategic recommendations.

Team Leadership:

• Lead and mentor a team of cybersecurity professionals, fostering a culture of excellence and continuous improvement.

• Collaborate across teams to ensure seamless integration of cybersecurity initiatives into broader IT and business strategies.

Expected Skills:

Specific learned abilities or technical skills

• Proficiency in e-GRC tools such as RSA Archer and ServiceNow for risk and compliance management.

• Strong understanding of network security, endpoint protection, and vulnerability management tools, including Tanium and ManageEngine.

• Hands-on experience with cloud security platforms, particularly MS Purview, MS 365 Security, and Google Security & Identity.

• Familiarity with cybersecurity frameworks and standards such as ISO 27001, NIST CSF, and CIS Controls.

• Advanced knowledge of incident response processes, risk management, and secure configurations for networked environments.

• Strong leadership and team management abilities, with a track record of leading successful cybersecurity initiatives.

• Excellent communication and reporting skills, capable of explaining complex technical concepts to non-technical stakeholders.

• Strategic thinking and problem-solving skills, with the ability to adapt to evolving cybersecurity challenges.

• Client-centric mindset, with a focus on delivering value-driven and innovative solutions.

Expected Competencies:

Values, behaviors & attitude

• Leadership

• Strategic mindset

• Stakeholder management

• Ability to influence

• Communicate with impact

• Project management

• Results driven

• Drive organizational excellence

Required Language Skills: Proficient in written and spoken English. Arabic is a plus

Minimum Education and Specific Qualification:

• Bachelor’s degree in Cybersecurity, Information Technology, or a related field (Master’s degree preferred).

• Relevant certifications such as CISSP, CISM, CISA, or equivalent is a plus.

• 6–7 years of experience in cybersecurity, with hands-on expertise in two or more of the following areas: e-GRC, network security, vulnerability management, or cloud security.

• The ability and willingness to travel to KSA is a must.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Coaching and Feedback, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Embracing Change, Emotional Regulation, Empathy, Inclusion {+ 25 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date

Tagged as: Internal Firm Services

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Business Development Manager – Professional Services/Advanced Services (PS/AS

Location: Saudi Arabia - Riyadh

As a Business Development Manager (PS/AS) you will hold responsibility for the effective hunting of new services related opportunities and focus on growing and developing existing customers.

This exciting role will allow you to use your extensive network and engage our sales teams to create account specific PS/AS focused messaging, proactively approach customer services buying centres, create positive awareness around Fortinet services proposition and identify new PS/AS related opportunities. You will support your Sales colleagues to develop and close PS/AS opportunities and stress your hunting mentality to expand our PS/AS sales pipeline in parallel.

Our Team

The Fortinet Enterprise & regional named sales team is a group of highly driven and tenacious professionals, with an entrepreneurial spirit and a hunger for winning. From our offices in Saudi Arabia, their mission is to drive new business opportunities via direct sales engagements into a set of named accounts and strategic partners. Your role will be dedicated to customers, not partners, to identify opportunities and build a strong Services-related sales pipeline.

Responsibilities

• Engage with Enterprise Sales teams to build account specific PS/AS messaging
• Participate account planning sessions and take ownership on Services related call to actions
• Build revenue and non-revenue business plans with Enterprise and regional sales districts
• Collaborate with Channel BDM and EMEA PS/AS team to align Services Sales initiatives to / with Channel and EMEA priorities
• Provide ongoing sales trainings to Enterprise sales team
• Partner with Fortinet marketing and engineering teams to drive revenue growth within region
• Carry quarterly and annual PS/AS revenue targets

Required Skills

• 5+ years large account or enterprise selling experience
• 3+ years services selling experience
• Additional business development experience preferred
• Strong understanding on how to address customers regarding PS/AS opportunities
• Experience in building business and marketing plans with sales teams
• Excellent presentation skills to executives & individual contributors
• Excellent written and verbal communication skills
• Candidate must thrive in a fast-paced, ever-changing environment
• Competitive, Self-starter, Hunter-type mentality
• College or University degree preferred
• Language: Arabic & English at professional level

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Business Development Manager - Prof Services/Advanced Services

Join to apply for the Business Development Manager - Prof Services/Advanced Services role at Fortinet .

Location: Saudi Arabia - Riyadh

As a Business Development Manager (PS/AS), you will be responsible for effectively identifying new services opportunities and expanding existing customer relationships.

This role involves leveraging your network to engage sales teams, creating account-specific PS/AS messaging, proactively approaching customer service centers, and promoting Fortinet’s services. You will support sales colleagues in developing and closing PS/AS opportunities, aiming to expand our sales pipeline.

Team Overview

The Fortinet Enterprise & regional sales team is composed of driven professionals with an entrepreneurial spirit, focused on generating new business through direct sales within named accounts and strategic partners, primarily dedicated to customer engagement.

Responsibilities

• Collaborate with Enterprise Sales teams to develop account-specific PS/AS messaging.
• Participate in account planning and take ownership of services-related calls to action.
• Develop revenue and non-revenue business plans with sales districts.
• Align services initiatives with Channel BDM and EMEA teams.
• Provide sales training to the enterprise team.
• Partner with marketing and engineering teams to drive regional revenue growth.
• Meet quarterly and annual PS/AS revenue targets.

Required Skills

• Over 5 years of large account or enterprise sales experience.
• More than 3 years of services sales experience.
• Business development experience is a plus.
• Strong understanding of how to address PS/AS opportunities with customers.
• Experience in business and marketing planning with sales teams.
• Excellent presentation skills for executives and team members.
• Strong written and verbal communication skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Self-starter with a competitive, hunter mentality.
• College or university degree preferred.
• Proficiency in Arabic and English at a professional level.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Computer and Network Security

This job posting is active and not expired.

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