37 Market Operations jobs in Saudi Arabia

Join to apply for the Sales Operations Analyst role at Canonical

12 hours ago Be among the first 25 applicants

Join to apply for the Sales Operations Analyst role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring Sales Operations Analysts to join a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be a leader who shows initiative in improving the way the team works, maintaining compliance and associated governance.

The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions. The ideal candidate will be a proactive problem solver and team player who is passionate about the opportunity to partner with sales leadership, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will design and drive programs in support of Canonical's continued success.

Location: These roles will be based remotely in the EMEA and Americas regions.

The role entails

• Support all aspects of the day-to-day operations of the sales function globally
• Review opportunities for accuracy and provision orders on successful closure of a deal
• Support the Sales Operations Manager to improve sales data quality and processes
• Report on data quality metrics to executive level stakeholders
• Implement surveys and define metrics for executive level stakeholders
• Support the sales team globally on CRM and other sales operations systems
• Deliver sales metrics, dashboards and other ad-hoc analytical tasks
• Lead automation and streamline the Lead to Order process
  
  

• An exceptional academic track record from high school and university
• Experience in a sales operations/sales order processing role
• Experience in a technology subscription-based business
• Experience driving data quality improvement
• Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
• Excellent problem-solving and analytical skills
• Ability to work productively with stakeholders at all levels of the organization on a global scale
• Ability to manage across boundaries and communicate effectively, particularly working with Sales, Legal, Finance and Marketing teams
• Experience with Salesforce or similar CRM
• Ability to travel internationally twice a year, for company events up to two weeks long
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

Get notified about new Sales Operations Analyst jobs in Riyadh, Riyadh, Saudi Arabia .

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About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role

We're seeking an In Store Operations Analyst for our In-store Operations team. As In Store Operations Analyst, you will be crucial in defining Tamara’s commercial strategy, success metrics, targets and go-to-market plans for Tamara’s products.

Drawing on your proficiency in identifying target merchants, developing lead generation strategies and overseeing implementation you will be responsible for ensuring smooth Tamara service execution and boost in-store awareness for partners and customers to create unique experiences only Tamara can provide.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Conduct regular store visits to ensure compliance with Tamara’s standards, with weekly merchant training as a core part of the role.
• Assist in identifying initiatives to enhance the onboarding process for new stores and key accounts.
• Conduct mystery shopping of existing merchants on a regular basis to properly understand what the experience is like, and identify/share improvement opportunities with the company and the merchant.
• Provide expert guidance to partners on Tamara’s products, features, and services.
• Ensure Tamara collaterals are readily available, deployed and prominently displayed in partner stores.
• Ensure cashiers at Tamara merchants know how to properly use Tamara’s payment services.
• Assess, evaluate and identify improvement opportunities from both an existing and new merchant perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
• Assess, evaluate and identify improvement opportunities from both an existing and new customer perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
• Share findings cross functionally, and test/experiment with improvement opportunities.
• Report on findings and initiatives on a regular basis.

Your expertise

• Bachelor’s degree in business, marketing or related field.
• 0-2 years of professional experience.
• KSA driver's license is mandatory.
• Strong Arabic and English communication and interpersonal skills.
• Highly organized with a strong attention to detail.
• Ability to work independently and as part of a team.
• Proven ability to adapt to a fast-paced environment.
• Highly energetic and proactive.
• Creative problem solver.

All qualified individuals are encouraged to apply.

Join to apply for the Associate Sales Operations Analyst role at Canonical

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13 hours ago Be among the first 25 applicants

Join to apply for the Associate Sales Operations Analyst role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder led, profitable and growing.

We are hiring Associate Sales Operations Analysts to support a team of experts who help Canonical sales teams achieve their business goals. The Sales Operations team drives continuous process and data quality improvement to ensure orders are processed correctly. The successful candidate will be collaborative and demonstrate initiative in improving the way the team works, maintaining compliance and associated governance.

The success of the role is measured against increasing the velocity of deals and the quality of Customer Relationship Management (CRM) data used to drive key business decisions. The ideal candidate will be detail oriented problem solver and team player who is passionate about the opportunity to partner with sales teams, is also passionate about our role in the technology industry bringing open source to a wider audience of innovators and enterprises, and will support the delivery of programs to enable Canonical's continued success.

Location: This role will be based remotely in the EMEA region.

The role entails:

• Support all aspects of the day-to-day operations of the sales function globally
• Check opportunities for accuracy and provision orders on successful closure of a deal
• Support the Sales Operations Analysts and Manager to report on and improve sales data quality and processes
• Support the sales team globally on CRM and other sales operations systems
• Deliver sales metrics, dashboards and other ad-hoc analytical tasks
• Assist the team with automation and streamlining of the Lead to Order process
  
  

• An exceptional academic track record from high school and university
• Experience working in an entry-level role in sales operations or related (e.g. financial analysis, sales analysis or sales order processing), preferably in the technology industry
• Energetic, thoughtful, systematic approach, focused on robust, repeatable and scalable outcomes
• Excellent problem-solving and analytical skills
• Ability to work productively with stakeholders at all levels of the organization on a global scale
• Ability to work across team boundaries and communicate effectively
• Experience with Salesforce or similar CRM
• Ability to travel internationally twice a year, for company events up to two weeks long
  
  

• Distributed work environment with twice-yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Employee Assistance Programme
• Opportunity to travel to new locations to meet colleagues
• Priority Pass, and travel upgrades for long haul company events
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Software Development

Referrals increase your chances of interviewing at Canonical by 2x

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Continue with Google Continue with Google

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Senior People Operations Analyst role at Mozn .

About Mozn
Mozn is a rapidly growing technology firm revolutionising the field of Artificial Intelligence and Data Science, headquartered in Riyadh, Saudi Arabia. It is working to realize Vision 2030 with a proven track record of supporting and growing the tech ecosystem in Saudi Arabia and the GCC region. Mozn is the trusted AI technology partner for some of the largest government organizations, as well as many large corporations and startups.

We are in an exciting stage of scaling the company to provide AI-powered products and solutions both locally and globally that ensure the growth and prosperity of our digital humanity. It is an exciting time to work in the field of AI to create a long-lasting impact.

About The Role
We are looking for a Senior People Operations Analyst to support our team. Responsibilities include reviewing and approving contracts, implementing new company policies, and maintaining internal HR systems. You will ensure our People initiatives are cost-effective, run smoothly, and contribute to a healthy work environment.

What You'll Do

• Deliver HR Operation services such as onboarding, offboarding, employee relations, ensuring alignment of people, structures, processes, and systems to meet key objectives.
• Handle People transactions, ensuring timely completion and employee satisfaction.
• Maintain high standards of accuracy and quality, ensuring compliance with legal and policy requirements.
• Support HR-related inquiries and requests internally and externally.
• Maintain digital and electronic employee records.
• Serve as a point of contact with benefit vendors and administrators.
• Issue employment contracts.
• Assist with medical insurance procedures.
• Conduct orientations and update records for new staff.
• Produce and submit HR activity reports.
• Support payroll processes and resolve payroll errors.
• Stay updated with the latest HR trends and best practices.

Qualifications

• Bachelor’s degree in Human Resources or related field; certifications are a plus.
• 1-2 years of experience in People Operations or similar roles.
• Excellent bilingual verbal and written communication skills.
• Good understanding of HR processes, policies, and compliance.
• High level of integrity and confidentiality.
• Outstanding multitasking abilities.
• Eager to learn.
• Humble, excellent, relevant, with a strong sense of ownership.

Benefits

• Be part of a high-growth company during an exciting period for the Middle East.
• Responsibility and trust, with the freedom to execute your ideas.
• Competitive compensation, top-tier health insurance, and a supportive culture.
• Work alongside some of the greatest minds in AI.
• Embracing diversity and empowering individuals to be their best.

• Mid-Senior level

• Full-time

• Human Resources

• Software Development

Referrals increase your chances of interviewing at Mozn by 2x.

Riyadh, Saudi Arabia — 20 hours ago

ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective:

The role-holder will have knowledge of the rules, procedures and in some cases, the principles and practices within the IT Security Operations discipline. They will be tasked with selectively extracting, verifying, and compiling objective and measurable data. In some instances, they may determine the course of action based on established principles and modify existing processes and methods.

General Responsibilities:

• Implement and manage security controls for ASMO’s IT infrastructure including cloud workloads and endpoint devices.
• Monitor security systems and tools to detect and respond to security incidents and vulnerabilities.
• Ensure that any unauthorized access, misuse, modification or denial of a network resource or network itself is detected and prevented
• Configure and maintain the virtual private network, firewalls, web content filtering and email security
• Configure network intrusion detection and prevention. Setup and monitor sandboxing solutions
• Implement zoning and configure the network for proactive monitoring
• Work with different technical teams to and implement a stable, secure and optimized endpoint environment for employees
• Ensure mobile devices used to access corporate data and applications are protected by Mobile Device Management (MDM) solutions. Report endpoint compliance to security leadership
• Conduct vulnerability assessments and penetration testing to identify and remediate security risks.
• Collaborate with cross-functional teams to ensure compliance with security policies, standards, and regulations.
• Work with SOC team to investigate and respond to security incidents, including conducting root cause analysis and implementing corrective actions.
• Develop and maintain documentation related to security configurations, procedures, and incident response plans.
• Stay updated on emerging threats and vulnerabilities and recommend security enhancements
• Design, implement, and maintain identity and access management systems and processes.
• Manage user provisioning, deprovisioning, and access request workflows.
• Enforce access controls, authentication mechanisms, and role-based access policies.
• Operate identity related systems including Privileged Access Management, Multi-factor Authentication, NAC authorization and Identity Management.
• Developing the architecture, design and standards of Identity Governance infrastructures including Active Directory, SAML, ADFS, Azure, Enterprise Authentication, Single Sign-on and Provisioning systems.
• Develop and implement data protection measures, including encryption, data loss prevention,and data classification.
• Enforce usage of data classification and labeling tools
• Generate reports that indicate the level of compliance and effective protection of data
• Conduct periodic access reviews and audits to ensure compliance with data protection regulations.
• Collaborate with business units to define access requirements and implement appropriate access controls.
• Provide user training and support on IDAM systems and data protection best practices.
• Recommend training and development interventions for team members to build their capabilities.
• Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
• Implement all relevant IT Security Operations department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Qualifications:

• Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
• Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
• Certifications in information security (e.g., CISSP, CISM, CIAM, CISA, CompTIA Security+) preferred.
• Demonstrated proficiency in oral and written English.
• 5 years’ experience in the same Field.
• Experience in Infrastructure, Network, Endpoint, Cloud and Container Security.

Core Competency:

• Endpoint and Network Security.
• Incident Response.
• Cloud and Container Security.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role

We're seeking an In Store Operations Analyst for our In-store Operations team. As In Store Operations Analyst, you will be crucial in defining Tamara's commercial strategy, success metrics, targets and go-to-market plans for Tamara's products.

Drawing on your proficiency in identifying target merchants, developing lead generation strategies and overseeing implementation you will be responsible for ensuring smooth Tamara service execution and boost in-store awareness for partners and customers to create unique experiences only Tamara can provide.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented-persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

• Conduct regular store visits to ensure compliance with Tamara's standards, with weekly merchant training as a core part of the role.
• Assist in identifying initiatives to enhance the onboarding process for new stores and key accounts.
• Conduct mystery shopping of existing merchants on a regular basis to properly understand what the experience is like, and identify/share improvement opportunities with the company and the merchant.
• Provide expert guidance to partners on Tamara's products, features, and services.
• Ensure Tamara collaterals are readily available, deployed and prominently displayed in partner stores.
• Ensure cashiers at Tamara merchants know how to properly use Tamara's payment services.
• Assess, evaluate and identify improvement opportunities from both an existing and new merchant perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
• Assess, evaluate and identify improvement opportunities from both an existing and new customer perspective to drive up awareness of Tamara as well as increase value/number of transactions in store.
• Share findings cross functionally, and test/experiment with improvement opportunities.
• Report on findings and initiatives on a regular basis.

Your expertise

• Bachelor's degree in business, marketing or related field.
• 0-2 years of professional experience.
• KSA driver's license is mandatory.
• Strong Arabic and English communication and interpersonal skills.
• Highly organized with a strong attention to detail.
• Ability to work independently and as part of a team.
• Proven ability to adapt to a fast-paced environment.
• Highly energetic and proactive.
• Creative problem solver.

All qualified individuals are encouraged to apply.

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.

This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.

• Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
• Build and maintain workflows for CX pipeline, forecasting, and processes.
• Troubleshoot field mapping, integration, and system logic issues.
• Ensure accurate data flow for customer health scores, lifecycle stages, and company details.

• Conduct regular customer data audits for accuracy and completeness.
• Clean and enrich records using HubSpot tools, filters, and custom views.
• Support deduplication, tagging, and standardization processes.

• Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
• Maintain customer stage definitions in line with CX playbooks.

• Create or assist in building dashboards for key CX metrics.
• Pull data from HubSpot and ChurnZero to support team decision-making.

• Maintain documentation for CX workflows, playbooks, and operational processes.

Support the CX team in using HubSpot and ChurnZero effectively.

• Bachelor’s degree in Business, Operations, Analytics, or related field.
• 1–2 years’ experience in CX, CS, or Support Operations (SaaS experience preferred).
• Hands-on experience with HubSpot CRM and ChurnZero (required).
• Strong understanding of data hygiene and customer lifecycle metrics.
• Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.
• Detail-oriented, analytical, and collaborative
• Fluent in English (Arabic is a plus).

• Shape the future of customer experience in MENA with an industry-leading platform.
• Join a fast-growing AI company at the forefront of digital transformation.
• Work with a mission-driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make a real impact.

Role Main Purpose:

The Cybersecurity Operations Analyst will support the day-to-day operations of the organization’s cybersecurity team with a strong focus on security monitoring, alert triage, and incident response support. This role will work with the Cybersecurity Manager to monitor systems using the organization’s SIEM and EDR solutions, investigate anomalies, and ensure threats are identified and escalated effectively along with reviewing the implementation of cybersecurity procedures.

Operational Responsibilities:

• Monitor security events and alerts using the organization’s SIEM (Security Information and Event Management) platform
• Review and triage alerts from the EDR (Endpoint Detection and Response) solution
• Perform initial investigation and classification of security events
• Conduct log analysis across Linux and Windows systems to identify potential threats
• Escalate confirmed or suspicious incidents to the Cybersecurity Manager
• Document and track findings and responses using the internal ticketing system
• Assist in threat hunting exercises and participate in simulated incident response drills
• Monitor and enforce endpoint health status and compliance
• Support the implementation of new security monitoring rules and detections
• Maintain awareness of current cyber threats and share intelligence with the team
• Participate in the review and continuous improvement of monitoring playbooks and workflows
• Pre-purchase audit.
• Help Develop Security Policies.

Education & Experience:

• Bachelor’s degree in Cybersecurity, Information Security, Computer Science, or related field (or equivalent experience)
• 3–5 years of experience in IT security or SOC operations

Practical Experiences with:

• SIEM platforms (e.g., Splunk, QRadar, Microsoft Sentinel)
• EDR solutions (e.g., SentinelOne, CrowdStrike, Sophos)
• Linux systems (navigation, log review, command line tools)

Strong Understanding of:

• Common attack techniques and MITRE ATT&CK framework
• Event log types (auth, syslog, web logs, etc.)
• Ability to read, analyze, and correlate security logs
• Good written and verbal communication skills in English and Arabic

Knowledge & Skills:

• Security certifications: CEH, eCTHP, GSEC, Blue Team Level 1 (BTL1), or similar
• Familiar with Cloud providers, AWS, Oracle etc…

Familiarity with:

• Incident response lifecycle
• Basic scripting (Bash, Python, PowerShell)
• Asset inventory or vulnerability management tools
• Previous experience in a Security Operations Center (SOC) or blue team environment

Lucidya is MENA's leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.

This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.

• Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
• Build and maintain workflows for CX pipeline, forecasting, and processes.
• Troubleshoot field mapping, integration, and system logic issues.
• Ensure accurate data flow for customer health scores, lifecycle stages, and company details.

• Conduct regular customer data audits for accuracy and completeness.
• Clean and enrich records using HubSpot tools, filters, and custom views.
• Support deduplication, tagging, and standardization processes.

• Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
• Maintain customer stage definitions in line with CX playbooks.

• Create or assist in building dashboards for key CX metrics.
• Pull data from HubSpot and ChurnZero to support team decision-making.

• Maintain documentation for CX workflows, playbooks, and operational processes.

Support the CX team in using HubSpot and ChurnZero effectively.

• Bachelor's degree in Business, Operations, Analytics, or related field.
• 1-2 years' experience in CX, CS, or Support Operations (SaaS experience preferred).
• Hands-on experience with HubSpot CRM and ChurnZero (required).
• Strong understanding of data hygiene and customer lifecycle metrics.
• Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.
• Detail-oriented, analytical, and collaborative
• Fluent in English (Arabic is a plus).

• Shape the future of customer experience in MENA with an industry-leading platform.
• Join a fast-growing AI company at the forefront of digital transformation.
• Work with a mission-driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make a real impact.