26 Market Operations jobs in Saudi Arabia

Key Responsibilities

1. System Operations & Monitoring

• Monitor day-to-day operations of core insurance systems (policy admin, claims, underwriting, CRM, finance).
• Ensure timely execution of scheduled jobs, batch processing, and integrations between internal and third-party systems.
• Identify and resolve incidents or performance issues in production environments.
• Escalate critical incidents to appropriate support teams and track resolution.
• Maintain uptime and SLA compliance for critical business systems.

2. Incident, Problem & Change Management

• Log, prioritize, and track incidents through ITSM tools (e.g., ServiceNow, Jira Service Desk).
• Perform root cause analysis and collaborate with vendors and internal teams for problem resolution.
• Support change management processes by validating deployments, conducting post-implementation reviews, and ensuring rollback plans are in place.

3. Reporting & Documentation

• Maintain detailed operational documentation (runbooks, SOPs, incident logs, dashboards).
• Generate periodic performance, incident, and compliance reports for IT leadership.
• Track operational KPIs (uptime, MTTR, SLA adherence).

Qualifications & Experience

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3–6 years of experience in IT operations, application support, or infrastructure management (preferably in
  insurance or financial services
  ).
• Familiarity with insurance core systems (e.g., Guidewire, TCS BaNCS, Majesco, Duck Creek, or similar).
• Hands-on experience with
  monitoring tools
  (e.g., Splunk, Dynatrace, AppDynamics), and
  ITSM systems
  .
• Understanding of
  incident/change management frameworks (ITIL)
  .
• Strong analytical, coordination, and communication skills.

Key Competencies

• Service-oriented mindset with strong stakeholder communication.
• Analytical problem-solving and proactive monitoring approach.
• Understanding of core insurance operations (policy, claims, underwriting, billing).
• Ability to work under pressure and handle multiple priorities.
• Collaboration with cross-functional teams (Business, DevOps, Vendors).

Role title : War Room Analyst

Location : Riyadh, Saudi Arabia

Key Responsibilities

• Assist with the submission and removal of IP addresses for blocking, following established protocols.
• Help monitor and keep records of blocked IPs in mobile applications, ensuring proper documentation.
• Use the Cloudflare IP tracker and support data entry in Grafana by:
• Recording IP blocking activities.
• Keeping logs updated for traceability.
• Perform basic checks on blocking results and sharing data to support effective analysis.
• Provide support in communications with network operators during incidents or irregularities.
• Carry out manual verification tasks, such as:
• Checking active blocks across operators.
• Testing accessibility using mobile devices.
• Assist in sandbox-based analysis by:
• Flagging suspicious IPs.
• Submitting IPs for blocking requests.
• Running simple behavioral tests on apps in mobile devices.
• Help document and report on service disruptions or potential issues in P2P streams.
• Regularly verify probe status to confirm availability and performance.
• Contribute to drafting incident reports with both data and observations.
• Monitor social listening alerts and escalate issues when required.

Qualifications and Skills

• Bachelor's degree in computer science, Computer Engineering, or a related field.
• Proficiency in English (Native).
• Proficiency in Arabic (Native).
• Strong knowledge of network operations, IP management, and cybersecurity practices.
• Hands-on experience with Cloudflare, Grafana, and sandboxing tools.
• Familiarity with mobile applications and P2P streaming environments.
• Excellent organizational and coordination abilities.
• Strong analytical and problem-solving skills.
• Ability to work effectively under pressure and in fast-paced environments.
• Willing to work flexible schedules, including evenings, nights, and weekends.

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.

This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.

• Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
• Build and maintain workflows for CX pipeline, forecasting, and processes.
• Troubleshoot field mapping, integration, and system logic issues.
• Ensure accurate data flow for customer health scores, lifecycle stages, and company details.

• Conduct regular customer data audits for accuracy and completeness.
• Clean and enrich records using HubSpot tools, filters, and custom views.
• Support deduplication, tagging, and standardization processes.

• Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
• Maintain customer stage definitions in line with CX playbooks.

• Create or assist in building dashboards for key CX metrics.
• Pull data from HubSpot and ChurnZero to support team decision-making.

• Maintain documentation for CX workflows, playbooks, and operational processes.

Support the CX team in using HubSpot and ChurnZero effectively.

• Bachelor’s degree in Business, Operations, Analytics, or related field.
• 1–2 years’ experience in CX, CS, or Support Operations (SaaS experience preferred).
• Hands-on experience with HubSpot CRM and ChurnZero (required).
• Strong understanding of data hygiene and customer lifecycle metrics.
• Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.
• Detail-oriented, analytical, and collaborative
• Fluent in English (Arabic is a plus).

• Shape the future of customer experience in MENA with an industry-leading platform.
• Join a fast-growing AI company at the forefront of digital transformation.
• Work with a mission-driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make a real impact.

Lucidya is MENA’s leading AI-powered Customer Experience Management (CXM) suite, enabling brands to truly understand and act on customer insights. Our unified platform covers every stage of the CX journey, from social listening and omnichannel conversations to surveys, CDP, customer engagement, and AI-driven analytics.

We are seeking a Junior Customer Experience (CX) Operations Analyst to support our growing CX team in delivering a seamless, data-driven customer journey. You will be responsible for managing and optimizing CX platforms primarily HubSpot (CX) and ChurnZero ensuring clean customer data, scalable processes, and actionable insights.

This is an excellent opportunity for someone early in their career who is passionate about Customer Experience in the SaaS space and eager to learn industry-leading tools and processes.

• Manage daily CX operational tasks in HubSpot and ChurnZero, including data syncs, segmentation, and automation.
• Build and maintain workflows for CX pipeline, forecasting, and processes.
• Troubleshoot field mapping, integration, and system logic issues.
• Ensure accurate data flow for customer health scores, lifecycle stages, and company details.

• Conduct regular customer data audits for accuracy and completeness.
• Clean and enrich records using HubSpot tools, filters, and custom views.
• Support deduplication, tagging, and standardization processes.

• Assist in mapping and optimizing workflows for renewals, expansions, and proactive outreach.
• Maintain customer stage definitions in line with CX playbooks.

• Create or assist in building dashboards for key CX metrics.
• Pull data from HubSpot and ChurnZero to support team decision-making.

• Maintain documentation for CX workflows, playbooks, and operational processes.

Support the CX team in using HubSpot and ChurnZero effectively.

• Bachelor’s degree in Business, Operations, Analytics, or related field.
• 1–2 years’ experience in CX, CS, or Support Operations (SaaS experience preferred).
• Hands-on experience with HubSpot CRM and ChurnZero (required).
• Strong understanding of data hygiene and customer lifecycle metrics.
• Proficiency in spreadsheets (Excel/Google Sheets) and basic reporting.
• Detail-oriented, analytical, and collaborative
• Fluent in English (Arabic is a plus).

• Shape the future of customer experience in MENA with an industry-leading platform.
• Join a fast-growing AI company at the forefront of digital transformation.
• Work with a mission-driven, collaborative team obsessed with product excellence.
• Competitive compensation, growth opportunities, and a chance to make a real impact.

Job Description Exiting opportunity to perform as Custody Operations specialist with proven local securities market experience and support the implementation of new initiatives. You will have an opportunity to develop your people management skills and in the future lead the operations team responsible for the on-going support of the business. As a Direct Custody and Clearing Operations Associate within the Operations team, you will be innovative team member with the requisite skills and experien Job Description Exiting opportunity to perform as Custody Operations specialist with proven local securities market experience and support the implementation of new initiatives. You will have an opportunity to develop your people management skills and in the future lead the operations team responsible for the on-going support of the business. As a Direct Custody and Clearing Operations Associate within the Operations team, you will be innovative team member with the requisite skills and experience to instigate change and ensure an efficient, controlled operating model. Your responsibilities will include defining and managing the operating model, determining technology requirements, and establishing business processes to support new business initiatives, all while maintaining a robust control environment. Job responsibilities Provides processing support for effective and efficient process delivery of Custody Trade Operations Provides processing support and efficient process delivery across different types of instruments like Equity, G-sec, Corporate Bonds for settlement and regulatory reporting Executes error free operations and identify and escalate any exceptions across processes including pre-trade activity, trade capture, affirmation, brokerage & settlement Knows SWIFT messaging Provides first level of supervision in the day to day management of business deliverables and timely response to client enquiries Complies with firms policies and Standard Operating Procedures Exhibits effective communication with key stakeholders i.e. internal and external market participants Required qualifications, capabilities, and skills Qualified CMA certification essential Minimum 1 year of trade settlement custody experience in KSA Operating knowledge and good understanding of KSA Tadawul systems Ability to effectively prioritize workloads and work to critical deadlines Display high levels of integrity; operate on the basis of open and honest interaction Knowledge of MS-Office with proficiency in MS-Excel. Preferred qualifications, capabilities, and skills Degree or equivalent preferred About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About the Team J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Description
Exiting opportunity to perform as Custody Operations specialist with proven local securities market experience and support the implementation of new initiatives. You will have an opportunity to develop your people management skills and in the future lead the operations team responsible for the on-going support of the business.

As a Direct Custody and Clearing Operations Associate within the Operations team, you will be innovative team member with the requisite skills and experience to instigate change and ensure an efficient, controlled operating model. Your responsibilities will include defining and managing the operating model, determining technology requirements, and establishing business processes to support new business initiatives, all while maintaining a robust control environment.

Job Responsibilities

• Provides processing support for effective and efficient process delivery of Custody Trade Operations
• Provides processing support and efficient process delivery across different types of instruments like Equity, G-sec, Corporate Bonds for settlement and regulatory reporting
• Executes error free operations and identify and escalate any exceptions across processes including pre-trade activity, trade capture, affirmation, brokerage & settlement
• Knows SWIFT messaging
• Provides first level of supervision in the day to day management of business deliverables and timely response to client enquiries
• Complies with firms policies and Standard Operating Procedures
• Exhibits effective communication with key stakeholders i.e. internal and external market participants

Required Qualifications, Capabilities, And Skills

• Qualified CMA certification essential
• Minimum 1 year of trade settlement custody experience in KSA
• Operating knowledge and good understanding of KSA Tadawul systems
• Ability to effectively prioritize workloads and work to critical deadlines
• Display high levels of integrity; operate on the basis of open and honest interaction
• Knowledge of MS-Office with proficiency in MS-Excel.

Preferred Qualifications, Capabilities, And Skills

• Degree or equivalent preferred

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Level 1 SOC Analysts onsite in Saudi Arabia

Level 1 SOC Analyst – Saudi Arabia

Job Role / Experience and Responsibilities :

• Incident management, call logging and assignment
• Basic troubleshooting and user assistance. 24*7 Monitoring and Analysis of Security Events received through SIEM security appliances.
• Prioritizing and allocating Security devices onboarding service requests for fulfilment
• Knowledge in SIEM tool, Splunk, NetIQ, CCNA, CCSP, QRadar (6-12 months + experience)
• Assign trouble tickets to self and provide first call resolution to know issues.
• Escalate the trouble tickets to level 2 & 3 engineers as per SLA
• Update customers on status of incident resolution as per SLA
• Participate in a 24x7 call-out ROTA as per the shift schedule
• Activities during the operation support can include assisting customer team in any of the following areas:
• Continuously monitoring SOC tools for alerts and security incidents
• 24x7 Security Monitoring the threat detection capabilities
• Classifying incidents into appropriate categories

If your interested please send your CV and we will call you to discuss.

Job Title: Advent APX, Investment Operations & Systems Specialist

Location: (Riyadh) Contract: 12-months (with possible extension) Reports to: COO

Role Overview

We are seeking an Investment Operations & Systems Specialist to support our COO in optimizing investment processes across multiple asset classes.

The role involves managing system upgrades, automation, reconciliations, and ensuring smooth integration between investment platforms and operational workflows. The ideal candidate will have hands-on experience with financial systems (such as Bloomberg, Advent Geneva, and similar platforms) and a strong background in investment operations.

Key Requirements

* 5+ years of experience in investment operations or asset management.

* Proven expertise in system upgrades, automation, and reconciliations.

* Hands-on experience with Bloomberg, Advent Geneva, or equivalent investment/portfolio management systems.

* Strong understanding of multi-asset class operations.

* Accounting/finance background (ACC experience preferred).

* Demonstrated ability to optimize processes with a cost-sensitive approach.

* Experience in regional (Middle East) investment operations strongly preferred.

* Previous employment with Advent-related tools (e.g., Geneva) is a plus.

* Strong problem-solving and stakeholder management skills.

Key Responsibilities

* Lead and support system functional upgrades and updates across investment platforms.

* Implement automation to improve efficiency and reduce manual intervention in investment operations.

* Perform and oversee reconciliation processes for multiple asset classes.

* Optimize workflows, ensuring cost-sensitive and scalable operations.

* Collaborate with the COO to enhance investment operations strategy.

* Manage client access and permissions across investment systems.

* Support reporting, data management, and process improvement initiatives.

* Benchmark processes against competitors and provide recommendations.

Personal Attributes

* Detail-oriented and analytical thinker.

* Able to work under tight deadlines.

* Proactive, with a solutions-driven mindset.

* Strong communication and collaboration skills.

Hays is currently supporting a leading government-backed capital firm with an outstanding reputation in the market to hire a Senior Associate - Investment Operations.

Key Responsibilities:

• Assist in processing capital calls, distributions, and investment settlements.
• Maintain accurate records of investment transactions, reconciliations, and portfolio data.
• Support fund accounting activities, including NAV calculations and performance reporting.
• Prepare internal reports and investor deliverables (e.g., capital account statements, portfolio dashboards).
• Assist in monitoring portfolio company performance and maintaining valuation data.

Requirements:

• Bachelor's degree in Finance, Accounting, Economics, or a related field.
• 2–3 years of experience in investment operations, fund administration, private equity or finance within asset management, PE/VC, or similar environments.
• Solid understanding of fund structures, capital calls, distributions, and investment lifecycles.
• Knowledge of IFRS/GAAP accounting principles and basic valuation concepts