279 Manager On Duty jobs in Saudi Arabia

Company Description

Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values.

Raffles Makkah Palace offers 219 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka'aba and the city.

The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting.

Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.

Job Description

Will be knowledgeable of the whole Hotel facilities and services provided.

Adhere to his / her limit of authority as outlined by management, and will fully

Understand the Hotel policies, procedures and regulations per Fairmont standards.

Deal with any guest request in a polite and efficient manner, delegating work where necessary to other staff (bellmen, In Room Dining, Royal Service, Engineering, Security, etc.), and then following up to ensure that the guest has been satisfied.

Seeks feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of colleague empowerment.

To ensure guests queries are dealt with in a helpful and professional manner and

Inform the FOM or AFOM in case of issues that cannot be easily resolved.

Responsible for ensuring consistency in exceeding guest service expectations (FHR Programs as a measurement tool).

Adheres to and promotes the Company's Health & safety policies to ensure a safe work environment, will be knowledgeable about all safety & emergency procedures and emergency action plan.

Responsible for the entire hotel during the night shift in terms of monitoring the operation, ensuring the safety & security of the hotel, colleagues and guests.

Log all guest comments in the Duty Managers logbook and prepare a summary of all comments from the previous 24 hours which can be used at the morning meeting.

Participate in the monthly communication meetings

Providing daily feedback about the operation to the GM and the Hotel Manager as

They require through multiple ways like incidents report, Night Manager Report, Complaint's report with supporting documentation and final accurate conclusions.

Complete preparation work and administration work which the Assistant Front Office Manager has passed on.

Supervise the work of the front office supervisors.

Review the achieved tasks of their daily check list.

Ensures that all Front Office Standards of Service & Operational Procedures are adhered.

Reviewing VIP reports for 7 days ahead and coordinating all necessary arrangements with concerned departments.

Ensuring that the daily VIPs are welcomed and escorted to their rooms with the assistance of the guest relations team.

Monitor and deal with all pre-Registered bookings and all No-Show guests.

Handling the inventory during sold out days.

Complete all the necessary preparations for the beginning of the early shift on reception.

Move around the hotel to interact with as many guests and staff as possible

Provides Guidance and motivation to the night team.

Establishes and communicates on a daily basis with the Front Office colleagues and working instantly on creating a job Satisfaction to everyone.

Monitoring colleagues' performance and dealing with employees' grievances and problems.

Coaching them and taking the corrective actions when necessary.

Direct staff in maintaining clean, tidy and an organized work area at the front and back areas of the Front Office.

Oversee all contracted staff working overnight in the hotel, recording any issues that may arise for handover to relevant department head in the morning.

Oversee the employee dining room and ensure all staff receive appropriate meal break during their shift.

Monitor and inspect Overnight cleaning team, ensuring highest level of cleanliness and work efficiencies at all times.

Run the audit reports on the PMS that will be required by Income Audit the next day, Responsible for the nightly end of day reporting is complete; ensuring accuracy in balancing accounts.

Perform all necessary reconciliations and audit functions for the reception in order to complete the day's business.

Ensure that all financial reporting is maintained and accurate inclusive of reviewing financial reports to ensure accuracy (Rooms Audit)

Ensure that all of the Food & Beverage outlets have handed over the relevant paper work to allow the days business to be completed.

Complete all necessary computer system back-ups.

Ability to promote positive relations with all guests and patrons

Able to exercise good judgment with difficult guests

Understanding and ability to work in a multi-cultural environment

Your Skills And Experience Include

Minimum 4 years' experience in Front Office Operations in a luxury property preferred

Strong interpersonal and problem-solving abilities necessary

Must be a highly organized person with strong planning skills

Goal and results oriented

Analytical skills, strength as a developer and a leader of others are essential

International experience an asset

Energetic, enthusiastic, self-motivated and a charismatic team player

Excellent command of spoken & written English-Arabic

Knowledge in Opera system

Ability to work on shift basis

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader.

We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https : Do what you love, care for the world, dare to challenge the status quo!

Other duties as assigned

Qualifications

Personal Attributes

Strong written and verbal communication skill in English and Arabic

Able to develop rapport with and gain support from Colleagues and Management staff

Ability to work cohesively with co-workers as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Join to apply for the Front Office Duty Manager role at IHG Hotels & Resorts

Join to apply for the Front Office Duty Manager role at IHG Hotels & Resorts

We’re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you’ll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG’s brand standards. Your role is crucial in maintaining operational excellence and guest satisfaction.

Key Responsibilities

Supervise all front office operations during your shift, including guest check-in/out and concierge services.

Manage and resolve guest complaints and special requests promptly and professionally.

Lead, motivate, and support the front office team to deliver outstanding service.

Ensure compliance with IHG brand standards, policies, and procedures.

Monitor cash handling, billing processes, and audit procedures.

Coordinate with other departments to address guest needs and operational issues.

Prepare and review shift reports and communicate relevant information to management.

Assist with staff training and development.

Key Skills & Experience

Proven experience in front office operations and supervisory roles.

Strong leadership, communication, and problem-solving skills.

Excellent customer service and conflict resolution abilities.

Familiarity with hotel property management systems (PMS).

Ability to work under pressure and manage multiple tasks.

Flexibility to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x

Riyadh, Riyadh, Saudi Arabia SAR4,000.00-SAR4,000.00 1 month ago

Al Dar Al Baida District, Riyadh, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview:

This duty manager position manages and coordinates the day-to-day on-the-ground activities related to the allocated property to ensure effectiveness and efficiency in all operations and that all activities are performed in alignment with AZAD’s policies, procedures, and practices, and operational efficiency in alignment with company policies.

• Supervise daily operational activities to ensure they are in accordance with established procedures and company standards.
• Act as the primary contact for staff and guests, responding to requests, incidents, or emergencies promptly and effectively.
• Lead and support staff, providing guidance and ensuring a high level of customer service at all times.
• Monitor property facilities and coordinate timely resolutions of maintenance or safety concerns.
• Conduct regular walk-throughs and inspections of the premises to ensure cleanliness, security, and compliance with health and safety regulations.
• Prepare shift reports, handovers, and incident documentation in line with protocol.
• Oversee service delivery, including but not limited to reception, housekeeping, security, and guest relations.
• Support implementation of company policies and escalate non-compliance or critical issues to senior management as required.
• Coordinate with heads of department to deliver seamless guest experiences and operational efficiency.

• Bachelor’s degree in Hospitality Management, Business Administration, or related discipline preferred.
• Minimum 5 years of supervisory or managerial experience in hospitality, facilities, or property management.
• Proven experience in team leadership, service improvement initiatives, and operational coordination.
• Demonstrated understanding of workplace health, safety, and compliance standards.
• Proficient in reporting, scheduling, and incident management systems.

• Excellent communication and interpersonal skills with a customer-first mentality.
• Strong problem-solving, decision-making, and conflict resolution capabilities.
• Ability to multitask, prioritise, and maintain composure during high-pressure situations.
• Attention to detail and commitment to continuous improvement in service standards.
• IT literate, including proficiency in Microsoft Office Suite and operational software tools.
• Flexible to work varied shifts, including evenings, weekends, and public holidays as needed.

• First Aid, Fire Safety, or Health and Safety qualifications are highly desirable.
• Experience handling guest or tenant escalations in a hospitality or property setting.
• Fluency in English is required; proficiency in Arabic is considered an advantage.
• Committed to upholding diversity and inclusion in the workplace.

If you have a passion for customer service, leadership, and operational excellence, we invite you to apply for the Duty Manager position and contribute to our ongoing commitment to service and quality.

Hotel: Riyadh - Al Takhassusi (RUHTA), TBD, Al-Takassusi Street

We’re looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you’ll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG’s brand standards. Your role is crucial in maintaining operational excellence and guest satisfaction.

Key Responsibilities

Supervise all front office operations during your shift, including guest check-in/out and concierge services.

Manage and resolve guest complaints and special requests promptly and professionally.

Lead, motivate, and support the front office team to deliver outstanding service.

Ensure compliance with IHG brand standards, policies, and procedures.

Monitor cash handling, billing processes, and audit procedures.

Coordinate with other departments to address guest needs and operational issues.

Prepare and review shift reports and communicate relevant information to management.

Assist with staff training and development.

Key Skills & Experience

Proven experience in front office operations and supervisory roles.

Strong leadership, communication, and problem-solving skills.

Excellent customer service and conflict resolution abilities.

Familiarity with hotel property management systems (PMS).

Ability to work under pressure and manage multiple tasks.

Flexibility to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

Join to apply for the Duty Manager role at Azad Properties

Join to apply for the Duty Manager role at Azad Properties

Get AI-powered advice on this job and more exclusive features.

Overview:

This duty manager position manages and coordinates the day-to-day on-the-ground activities related to the allocated property to ensure effectiveness and efficiency in all operations and that all activities are performed in alignment with AZAD’s policies, procedures, and practices, and operational efficiency in alignment with company policies.

Overview:

This duty manager position manages and coordinates the day-to-day on-the-ground activities related to the allocated property to ensure effectiveness and efficiency in all operations and that all activities are performed in alignment with AZAD’s policies, procedures, and practices, and operational efficiency in alignment with company policies.

Key Responsibilities of the Duty Manager

• Supervise daily operational activities to ensure they are in accordance with established procedures and company standards.
• Act as the primary contact for staff and guests, responding to requests, incidents, or emergencies promptly and effectively.
• Lead and support staff, providing guidance and ensuring a high level of customer service at all times.
• Monitor property facilities and coordinate timely resolutions of maintenance or safety concerns.
• Conduct regular walk-throughs and inspections of the premises to ensure cleanliness, security, and compliance with health and safety regulations.
• Prepare shift reports, handovers, and incident documentation in line with protocol.
• Oversee service delivery, including but not limited to reception, housekeeping, security, and guest relations.
• Support implementation of company policies and escalate non-compliance or critical issues to senior management as required.
• Coordinate with heads of department to deliver seamless guest experiences and operational efficiency.
  
  

• Bachelor’s degree in Hospitality Management, Business Administration, or related discipline preferred.
• Minimum 5 years of supervisory or managerial experience in hospitality, facilities, or property management.
• Proven experience in team leadership, service improvement initiatives, and operational coordination.
• Demonstrated understanding of workplace health, safety, and compliance standards.
• Proficient in reporting, scheduling, and incident management systems.
  
  

• Excellent communication and interpersonal skills with a customer-first mentality.
• Strong problem-solving, decision-making, and conflict resolution capabilities.
• Ability to multitask, prioritise, and maintain composure during high-pressure situations.
• Attention to detail and commitment to continuous improvement in service standards.
• IT literate, including proficiency in Microsoft Office Suite and operational software tools.
• Flexible to work varied shifts, including evenings, weekends, and public holidays as needed.
  
  

• First Aid, Fire Safety, or Health and Safety qualifications are highly desirable.
• Experience handling guest or tenant escalations in a hospitality or property setting.
• Fluency in English is required; proficiency in Arabic is considered an advantage.
• Committed to upholding diversity and inclusion in the workplace.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at Azad Properties by 2x

Al Khobar, Eastern, Saudi Arabia 2 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Hotel: Riyadh - Al Takhassusi (RUHTA), TBD, Al-Takassusi Street

We're looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you'll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG's brand standards. Your role is crucial in maintaining operational excellence and guest satisfaction.

Key Responsibilities

Supervise all front office operations during your shift, including guest check-in/out and concierge services.

Manage and resolve guest complaints and special requests promptly and professionally.

Lead, motivate, and support the front office team to deliver outstanding service.

Ensure compliance with IHG brand standards, policies, and procedures.

Monitor cash handling, billing processes, and audit procedures.

Coordinate with other departments to address guest needs and operational issues.

Prepare and review shift reports and communicate relevant information to management.

Assist with staff training and development.

Key Skills & Experience

Proven experience in front office operations and supervisory roles.

Strong leadership, communication, and problem-solving skills.

Excellent customer service and conflict resolution abilities.

Familiarity with hotel property management systems (PMS).

Ability to work under pressure and manage multiple tasks.

Flexibility to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

Join to apply for the Front Office Duty Manager role at IHG Hotels & Resorts

Join to apply for the Front Office Duty Manager role at IHG Hotels & Resorts

We're looking for a proactive and experienced Front Office Duty Manager to oversee front office operations during assigned shifts. As part of the IHG family, you'll ensure smooth guest services, handle escalated issues, and lead the front office team to deliver exceptional experiences that reflect IHG's brand standards. Your role is crucial in maintaining operational excellence and guest satisfaction.

Key Responsibilities

Supervise all front office operations during your shift, including guest check-in/out and concierge services.

Manage and resolve guest complaints and special requests promptly and professionally.

Lead, motivate, and support the front office team to deliver outstanding service.

Ensure compliance with IHG brand standards, policies, and procedures.

Monitor cash handling, billing processes, and audit procedures.

Coordinate with other departments to address guest needs and operational issues.

Prepare and review shift reports and communicate relevant information to management.

Assist with staff training and development.

Key Skills & Experience

Proven experience in front office operations and supervisory roles.

Strong leadership, communication, and problem-solving skills.

Excellent customer service and conflict resolution abilities.

Familiarity with hotel property management systems (PMS).

Ability to work under pressure and manage multiple tasks.

Flexibility to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x

Riyadh, Riyadh, Saudi Arabia SAR4,000.00-SAR4,000.00 1 month ago

Al Dar Al Baida District, Riyadh, Saudi Arabia 20 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview:

This duty manager position manages and coordinates the day-to-day on-the-ground activities related to the allocated property to ensure effectiveness and efficiency in all operations and that all activities are performed in alignment with AZAD's policies, procedures, and practices, and operational efficiency in alignment with company policies.

• Supervise daily operational activities to ensure they are in accordance with established procedures and company standards.
• Act as the primary contact for staff and guests, responding to requests, incidents, or emergencies promptly and effectively.
• Lead and support staff, providing guidance and ensuring a high level of customer service at all times.
• Monitor property facilities and coordinate timely resolutions of maintenance or safety concerns.
• Conduct regular walk-throughs and inspections of the premises to ensure cleanliness, security, and compliance with health and safety regulations.
• Prepare shift reports, handovers, and incident documentation in line with protocol.
• Oversee service delivery, including but not limited to reception, housekeeping, security, and guest relations.
• Support implementation of company policies and escalate non-compliance or critical issues to senior management as required.
• Coordinate with heads of department to deliver seamless guest experiences and operational efficiency.

• Bachelor's degree in Hospitality Management, Business Administration, or related discipline preferred.
• Minimum 5 years of supervisory or managerial experience in hospitality, facilities, or property management.
• Proven experience in team leadership, service improvement initiatives, and operational coordination.
• Demonstrated understanding of workplace health, safety, and compliance standards.
• Proficient in reporting, scheduling, and incident management systems.

• Excellent communication and interpersonal skills with a customer-first mentality.
• Strong problem-solving, decision-making, and conflict resolution capabilities.
• Ability to multitask, prioritise, and maintain composure during high-pressure situations.
• Attention to detail and commitment to continuous improvement in service standards.
• IT literate, including proficiency in Microsoft Office Suite and operational software tools.
• Flexible to work varied shifts, including evenings, weekends, and public holidays as needed.

• First Aid, Fire Safety, or Health and Safety qualifications are highly desirable.
• Experience handling guest or tenant escalations in a hospitality or property setting.
• Fluency in English is required; proficiency in Arabic is considered an advantage.
• Committed to upholding diversity and inclusion in the workplace.

If you have a passion for customer service, leadership, and operational excellence, we invite you to apply for the Duty Manager position and contribute to our ongoing commitment to service and quality.