71 Mainframe Support jobs in Saudi Arabia
Technical Support
Posted 22 days ago
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AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats
Protecting the World’s Critical InfrastructureOPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.
The Position
This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.
What You Will Be Doing
- Provides software application & technical support to clients for our product catalog.
- Consulting with the software development team, internal users, and clients to improve application performance.
- Documenting new processes and improving existing processes as they come up.
- Communicate with internal team and supporting teams as necessary.
- Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
- Provides occasional presales and professional service/technical support as needed.
- Maintains case data in Salesforce and Jira.
- Reports bugs and flaws to the development team as discovered/encountered.
- Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.
What We Need From You
- 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
- Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
- Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
- Identifies and resolves problems in a timely manner.
- Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.
It Would Be Nice If You Had
- Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
- Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
- Experience with cybersecurity tools and software.
- Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.
OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.
Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.
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Junior Technical Support Engineer (fresh graduate)
#J-18808-LjbffrTechnical Support Engineer
Posted today
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About Uplift
About Uplift
Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.
About Our ClientOur client, a diversified holding company based in Riyadh, is seeking an experienced Technical Support Engineer. The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.
Location: Riyadh, Kingdom of Saudi Arabia.
Reports To: Technical Support Manager or Deputy CEO.
Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance, troubleshoot technical issues, and contribute to product development and improvement according to best engineering practices.
Key Responsibilities- Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
- Monitor maintenance activities, promptly resolve technical faults, and ensure effective troubleshooting.
- Oversee quality control processes during manufacturing and operational phases.
- Train staff and end-users on device operation and maintenance procedures.
- Prepare and update technical documentation, manuals, and guidelines.
- Collaborate closely with manufacturing, quality assurance, sales, and marketing teams to meet product and market requirements.
- Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
- Prepare and develop technical proposals and presentations for clients, working alongside sales and marketing teams.
- Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.
- Bachelors degree in Mechatronics, Electronics, Mechanical Engineering, or a related engineering discipline.
- Minimum of 5 years experience in technical support or applied engineering, preferably within control systems or industrial products.
- Strong knowledge of electronic and mechanical control systems.
- Excellent problem-solving and technical communication skills.
- Proficient in spoken and written English.
- Detail-oriented with a high degree of accuracy.
- Quick learner with adaptability to new technologies.
- Strong organizational and time management skills.
- Proactive, able to work under pressure.
- Excellent communication skills and ability to collaborate within a multidisciplinary team.
At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each persons qualifications and performance.
We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift, everyone is welcome.
#J-18808-LjbffrTechnical Support Engineer
Posted 1 day ago
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Job Description
Overview
Job Overview: Hiring highly motivated and technically skilled Technical Support Manager & Sales professional to join our growing Battery Energy Storage Systems (BESS) division in BYD.
Location: Poland, Germany, Netherlands, Spain, Italy and UK.
Responsibilities- Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
- Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
- Assist in the design and integration of BESS with transmission lines and grid infrastructure.
- Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
- Deliver technical presentations and product demonstrations to clients and internal teams.
- Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
- Familiarize with bidding procedures and technical solutions.
- Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
- 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
- Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
- Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
- Willingness to travel for client meetings and project site visits.
Preferred Skills:
- Familiarity with renewable energy markets (solar, wind) and their integration with BESS.
Technical Support Engineer
Posted 2 days ago
Job Viewed
Job Description
Location: Saudi Arabia — Riyadh, Jouf, Bisha, Dawadmi, Rabigh
Responsibilities- Customer Interface and Communication: Maintain effective communication with customers, promptly responding to inquiries about products and after-sales service to ensure customer satisfaction.
- Manage the after-sales operations of energy storage sites, monitor, and optimize the performance of field operations.
- Problem Solving and Coordination: Identify and assess on-site project issues, coordinate resources to resolve problems swiftly and efficiently.
- Ensure Compliance with After-sales Terms: Ensure compliance with after-sales contract terms between the company and customers, improving service quality.
- Project Evaluation and Support: Assist in evaluating after-sales contract terms for new projects, support the delivery and execution of new projects, and ensure smooth after-sales handover.
- Customer Satisfaction Improvement: Increase overall customer satisfaction through regular follow-ups and continuous communication.
- Education Requirements: Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
- Experience Requirements: At least 3 years of experience in project management or after-sales management, preferably with a background in energy storage or the power industry. Experience working in multinational and cross-cultural environments, with preference for those familiar with local energy storage and power markets.
- Language Requirements: Working proficiency in English.
- Skills Requirements: Strong project management skills, familiar with after-sales management processes and tools, capable of handling multiple projects simultaneously. Excellent communication skills, able to effectively coordinate between customers and internal teams. Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
- Certification Requirements: SCE or other related certifications are preferred.
- Other Requirements: Willingness to travel frequently and flexibility to adapt to various working environments.
Competitive salary and benefits package, including but not limited to: medical insurance, annual leave, and transportation and accommodation allowance. Opportunities for career development and regular training to support individual skill enhancement and professional growth.
Employment details- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Other
L2 Technical Support
Posted 4 days ago
Job Viewed
Job Description
Jeddah, Saudi Arabia | Posted on 05/12/2025
- Industry: Information Technology & Services
- State/Province: -
We Reimagine Everything.
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.
We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.
Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.
We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.
The responsibilities include:
- Providing timely and professional technical support to live merchants via phone, email, and chat.
- Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
- Guiding merchants through setup, configuration, and usage of the system.
- Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
- Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
- Documenting issues, resolutions, and procedures clearly and organized.
- Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
- Staying updated on system changes, product updates, and new features to assist users effectively.
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
- Excellent communication and problem-solving skills.
- Experience supporting B2B merchant clients or SaaS platforms.
- Knowledge of payment gateways, merchant onboarding, or financial technology solutions.
Technical Support Specialist
Posted 4 days ago
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Job Description
Join to apply for the Technical Support Specialist role at InterSystems
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Join to apply for the Technical Support Specialist role at InterSystems
As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
Responsibilities:
- Ready to work with the product support team.
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
- High debugging and troubleshooting skills to identify the application issues.
- Supporting the application support team troubleshooting the reported issues.
- Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
- Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
- Escalate Open (unresolved) problems in accordance with current policies and procedures.
- Participate of preparing training materials for technical courses such as system custom development or reporting.
- Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- Participate in on-site technical training if required.
- Participate in on-site technical support if required.
- Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
- Preferably experience with Hospital’s business workflows.
- Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
- Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
- Preferably experience with Hospital’s business workflows.
- Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
- Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
- Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
- Experience of web-oriented languages, including HTML, and Java script.
- Experience with SQL, data analysis and database methodologies
- Preferably experience with HL7 technologies.
- Knowledge of programming languages – ideally Java or C++
- Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
- Experience with data analysis and database methodologies
- Be able to design and write technical documents.
- Well-versed in Internet / Intranet concepts and Microsoft IIS.
- Preferably experience within InterSystems products (IRIS, Ensemble) is required.
- BS or MS in Computer Science or equivalent.
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com . Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries Software Development
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#J-18808-LjbffrTechnical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
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Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.
Location: Riyadh, KSA
Responsibilities- Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
- Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
- Accurately log customer issues and resolutions.
- Assist with product setup, installation, and configuration for customers.
- Guide clients on system usage, features, and best practices.
- Work closely with engineering and product teams to resolve complex issues and relay product feedback.
- Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.
- 3+ years of experience in technical support.
- Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
- Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
- Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
- Strong communication skills and ability to explain technical concepts to non-technical clients.
- Experience with CRM software (e.g., Salesforce).
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
Technical Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Hiring highly motivated and technically skilled Technical Support Manager & Sales professional to join our growing Battery Energy Storage Systems (BESS) division at BYD.
Location: Poland, Germany, Netherlands, Spain, Italy, and UK.
Key Responsibilities:
- Technical Support: Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
- Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
- Assist in the design and integration of BESS with transmission lines and grid infrastructure.
- Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
- Deliver technical presentations and product demonstrations to clients and internal teams.
- Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
- Familiarize with bidding procedures and technical solutions.
Qualifications:
- Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
- 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
- Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
- Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
- Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
- Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
- Willingness to travel for client meetings and project site visits.
Preferred Skills:
- Familiarity with renewable energy markets (solar, wind) and their integration with BESS.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Services for Renewable Energy, Manufacturing, and Electrical Equipment Manufacturing
#J-18808-LjbffrTechnical Support Specialist
Posted 7 days ago
Job Viewed
Job Description
As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.
A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.
Responsibilities:
- Ready to work with the product support team.
- Provide immediate response to customer inquiries in accordance with service standards.
- Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
- High debugging and troubleshooting skills to identify the application issues.
- Supporting the application support team troubleshooting the reported issues.
- Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
- Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
- Escalate Open (unresolved) problems in accordance with current policies and procedures.
- Participate of preparing training materials for technical courses such as system custom development or reporting.
- Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- Participate in on-site technical training if required.
- Participate in on-site technical support if required.
- Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
- Preferably experience with Hospital’s business workflows.
- Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
- Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
Qualifications:
- Preferably experience with Hospital’s business workflows.
- Preferably strong Knowledge in InterSystems Object Script:
Experience in working with and troubleshooting routines, stored procedures, and objects. - Preferably Expertise in IRIS Tables and Globals:
understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings. - Performance Troubleshooting:
Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript. - Experience of web-oriented languages, including HTML, and Java script.
- Experience with SQL, data analysis and database methodologies
- Preferably experience with HL7 technologies.
- Knowledge of programming languages – ideally Java or C++
- Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
- Experience with data analysis and database methodologies
- Be able to design and write technical documents.
- Well-versed in Internet / Intranet concepts and Microsoft IIS.
- Preferably experience within InterSystems products (IRIS, Ensemble) is required.
- BS or MS in Computer Science or equivalent.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com .
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