What Maersk Jobs are in Saudi Arabia?
Showing 23 Maersk jobs in Saudi Arabia
Job Description
The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. This requires close cooperation with the counterparts in OTCX TbM MbM who are executing the majority of the transactional tasks. Building relationships with the customers understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk. Key Responsibilities: Be the primary point of contact for assigned CARE customers and act as an advocate for these customers internally within Maersk. Actively build strong relationships with customers and gain an understanding of their business service needs drivers and desires (including onboarding of customers to the CARE program) amongst others through regular customer visits. Ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives. Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost. Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge actively engaging with OTCX counterparts where relevant. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. Understand per diem /
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Job Description
The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. This requires close cooperation with the counterparts in OTCX TbM MbM who are executing the majority of the transactional tasks. Building relationships with the customers understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk. Key Responsibilities: Be the primary point of contact for assigned CARE customers and act as an advocate for these customers internally within Maersk. Actively build strong relationships with customers and gain an understanding of their business service needs drivers and desires (including onboarding of customers to the CARE program) amongst others through regular customer visits. Ensure smooth execution of the end-to-end shipment lifecycle by working closely with the customer as well as internal stakeholders. Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives. Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost. Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge actively engaging with OTCX counterparts where relevant. Be fully responsible for customer satisfaction of assigned customers. Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation. Understand per diem /
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