109 Luxury Retail jobs in Saudi Arabia

We are looking for an Arabic Speaker Freelance Trainer for upcoming training and coaching projects with leading premium and luxury brands.

Who We Are
Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.

Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

Role Summary
As a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include:

• Understanding our clients’ learning objectives and tailoring training to their brand and business needs
• Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
• Supporting the design and development of impactful training programs and materials
• Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
• Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
• Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
• Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance

What you will bring along:

• Strong background in luxury retail with a focus on service excellence and customer experience
• A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
• Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
• Proven experience in delivering engaging and interactive learning activities
• Excellent communication skills, with proficiency in Arabic and English
• Ability to develop training materials and activities is a plus

We are looking for an Arabic Speaker Freelance Trainer for upcoming training and coaching projects with leading premium and luxury brands.

Who We Are
Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.

Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

Role Summary
As a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include:

• Understanding our clients' learning objectives and tailoring training to their brand and business needs
• Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
• Supporting the design and development of impactful training programs and materials
• Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
• Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
• Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
• Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance

What you will bring along:

• Strong background in luxury retail with a focus on service excellence and customer experience
• A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
• Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
• Proven experience in delivering engaging and interactive learning activities
• Excellent communication skills, with proficiency in Arabic and English
• Ability to develop training materials and activities is a plus

Join to apply for the Freelance Luxury Retail Trainer (Arabic Speaker) role at CXG

4 weeks ago Be among the first 25 applicants

Join to apply for the Freelance Luxury Retail Trainer (Arabic Speaker) role at CXG

We are looking for an Arabic Speaker Freelance Trainer for upcoming training and coaching projects with leading premium and luxury brands.

Who We Are

Founded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.

Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.

We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.

Role Summary

As a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include:

• Understanding our clients' learning objectives and tailoring training to their brand and business needs
• Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
• Supporting the design and development of impactful training programs and materials
• Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
• Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
• Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
• Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance
  
  

• Strong background in luxury retail with a focus on service excellence and customer experience
• A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
• Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
• Proven experience in delivering engaging and interactive learning activities
• Excellent communication skills, with proficiency in Arabic and English
• Ability to develop training materials and activities is a plus

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

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INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jeweler, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

• Store level sell out target accountability.
• Build category manager relationships at store level.
• Monitor daily and weekly sales performance of each Expert within the assigned coverage.
• Supervise, motivate, and manage a team of permanent Experts to achieve set sellout target
• Maintain accurate records of individual sales results, team performance, and activities
• Improvement of individual Expert performance and skills.
• Ensure in store stock in appropriate level in the assigned stores.
• Foster a positive, high-energy team environment focused on results
• Address and resolve any performance issues
• Ensure the team is delivering excellent customer service

What you’ll need to succeed

• English language
• 2 years' experience
• Excel skills

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE EXHILARATE DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jeweler, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing

• Store level sell out target accountability.
• Build category manager relationships at store level.
• Monitor daily and weekly sales performance of each Expert within the assigned coverage.
• Supervise, motivate, and manage a team of permanent Experts to achieve set sellout target
• Maintain accurate records of individual sales results, team performance, and activities
• Improvement of individual Expert performance and skills.
• Ensure in store stock in appropriate level in the assigned stores.
• Foster a positive, high-energy team environment focused on results
• Address and resolve any performance issues
• Ensure the team is delivering excellent customer service

What you'll need to succeed

• English language
• 2 years' experience
• Excel skills

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavor to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jeweler, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work. To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalyzed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

What you'll be doing • Store level sell out target accountability.
• Build category manager relationships at store level.
• Monitor daily and weekly sales performance of each Expert within the assigned coverage.
• Supervise, motivate, and manage a team of permanent Experts to achieve set sellout target
• Maintain accurate records of individual sales results, team performance, and activities
• Improvement of individual Expert performance and skills.
• Ensure in store stock in appropriate level in the assigned stores.
• Foster a positive, high-energy team environment focused on results
• Address and resolve any performance issues
• Ensure the team is delivering excellent customer service

What you’ll need to succeed

• English language
• 2 years' experience
• Excel skills

What we can offer you

With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

About the Role :

SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities :

• Respond to and serve our customers through SmartPlus official platforms and websites , as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications :

Requirements

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.
  
  

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus