43 Live Operations jobs in Saudi Arabia

Who Are We
Step into the world of Mrsool—where convenience meets innovation As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don't just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

*The Job in a Nutshell
We are looking for a
Manager of Live Operations
to join
Ride Hiling *
. In this role, you will be responsible for overseeing day-to-day live operations, ensuring smooth execution, and maintaining high service quality across all operational channels. You will lead a team, collaborate with cross-functional stakeholders, and implement strategies to optimize operational efficiency and customer satisfaction. This position offers a unique opportunity to drive impact, influence processes, and contribute to the growth and success of the organization.

If you are passionate about operations management and eager to take on this rewarding role, we'd love to hear from you.
Apply today
What You Will Do

• Oversee and manage day-to-day live operations to ensure smooth execution across all platforms.
• Lead, mentor, and develop a high-performing operations team.
• Monitor key performance metrics and implement improvements to enhance efficiency and service quality.
• Collaborate with cross-functional teams, including Customer Support, Product, and Engineering, to resolve operational challenges.
• Develop and enforce operational processes, best practices, and standards.
• Respond to critical incidents and coordinate rapid resolution to minimize impact on users.
• Drive initiatives that optimize workflow, enhance customer experience, and support business growth

Requirements
*What Are We Looking For *

• Proven experience in operations management, preferably in ride-hailing, logistics, or tech-driven service industries.
• Strong leadership skills with experience managing and developing high-performing teams.
• Excellent problem-solving and decision-making abilities under pressure.
• Data-driven mindset with the ability to analyze metrics and implement operational improvements.
• Exceptional communication and collaboration skills to work with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong customer focus and commitment to delivering high-quality service experiences.

Benefits
What We Offer You

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break

Step into the world of Mrsool—where convenience meets innovation As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.

What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what they need. Our cutting-edge technology, combined with a vast fleet of dedicated on-demand couriers, ensures fast and reliable delivery—no matter how far or remote the location may be.

But don't just take our word for it—Mrsool is consistently rated among the highest of all major delivery platforms, earning top reviews on both the Apple App Store and Google Play Store. Our commitment to a flawless, personalized experience has earned the trust of millions across the region, making Mrsool the go-to delivery app for a generation that demands both convenience and excellence.

Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.

We are looking for a Manager of Live Operations to join Ride Hiling. In this role, you will be responsible for overseeing day-to-day live operations, ensuring smooth execution, and maintaining high service quality across all operational channels. You will lead a team, collaborate with cross-functional stakeholders, and implement strategies to optimize operational efficiency and customer satisfaction. This position offers a unique opportunity to drive impact, influence processes, and contribute to the growth and success of the organization.

If you are passionate about operations management and eager to take on this rewarding role, we'd love to hear from you. Apply today

• Oversee and manage day-to-day live operations to ensure smooth execution across all platforms.
• Lead, mentor, and develop a high-performing operations team.
• Monitor key performance metrics and implement improvements to enhance efficiency and service quality.
• Collaborate with cross-functional teams, including Customer Support, Product, and Engineering, to resolve operational challenges.
• Develop and enforce operational processes, best practices, and standards.
• Respond to critical incidents and coordinate rapid resolution to minimize impact on users.
• Drive initiatives that optimize workflow, enhance customer experience, and support business growth.

Requirements

• Proven experience in operations management, preferably in ride-hailing, logistics, or tech-driven service industries.
• Strong leadership skills with experience managing and developing high-performing teams.
• Excellent problem-solving and decision-making abilities under pressure.
• Data-driven mindset with the ability to analyze metrics and implement operational improvements.
• Exceptional communication and collaboration skills to work with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong customer focus and commitment to delivering high-quality service experiences.

Benefits

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and include potential share options for certain roles.
• Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.
• Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.
• Working Hours: 5 days a week, 8 working hours and 1 hour lunch break.

JOB PURPOSE:
Jobholders at this level are capable of operating with minimal supervision. They work within guidelines and procedures in order to prepare more complex, specialized or ad-hoc reports in their related field. They contribute to the completion of milestones or operational targets within the assigned functional area.They undertake operational activities including participating in the development of ZATCA IT systems and database operations guidelines and standards. Participating in the installation, configuration and upgrades of software, hardware, operating systems and processes as planned. Assisting in the implementation of operations and security patches as well as vendors' release notes. Troubleshooting, identifying root causes, and providing technical support for incidents and tickets. Monitoring ZATCA systems and applications on a daily basis to ensure proper operation and support with performance reports

ROLES AND RESPONSIBILITIES:

• Assess current ZATCA systems and database operational model, identify gaps and challenges to define IT systems and database operations areas of improvement and stay abreast of the latest trends and standards
• Gather business needs, oversee the development of databases design, review and finalize database capacity plans to ensure that all projects are aligned with set plans
• Collect needed operational inputs, perform daily operations of ZATCA systems and databases to maintain the best operational performance
• Oversee all daily work activities of systems and database operations, assess the feasibility of automation to build scripts automating the daily operations of when possible
• Develop maintenance implementation plans based on technical needs, and implement the necessary maintenance activities in coordination with all relevant stakeholders to maintain optimal system performance
• Receive and review change requests related to IT systems and database, monitor the implementation of the requests to ensure that all requests are handled on time
• Receive and prioritize systems/database incidents and escalated tickets, to ensure that troubleshooting and technical support activities are conducted timely and according to business priorities
• Monitor and assess the performance, health and safety of IT systems and databases, recommend performance and hardware improvements to meet business objectives and required quality
• Review Systems and Database Operations performance reports, analyze actual performance against set KPIs, and implement the needed actions to improve operations performance
• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

JOB QUALIFICATIONS AND REQUIREMENTS:
A minimum of 2 years of relevant experience

Bachelor's or Master's degree in Computer Science, Information Technology, or equivalent is required

Overview

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

As a Technical Operations Engineer You will help deliver, and support enterprise infrastructure solutions. The role will focus on Red Hat OpenShift, Kubernetes, compute, storage, and backup technologies. The consultant will work with internal teams and clients to ensure reliable, scalable, and secure infrastructure. The candidate must be located in Riyadh and able to work on-site as needed.

• Design, deploy, configure, and manage Red Hat OpenShift environments (on-premises and/or hybrid)
• Manage, maintain, and troubleshoot Kubernetes clusters: cluster provisioning, networking, storage integration, monitoring, scaling, upgrades, etc.
• Maintain and manage compute and server infrastructure: performance, virtualization, capacity planning, etc.
• Maintain and manage storage solutions: SAN/NAS, block/object storage, high availability, replication, tiering.
• Plan and manage backup and disaster recovery solutions: full/incremental/differential backups, replication, restore testing, business continuity.
• Work closely with DevOps or platform engineering teams to integrate CI/CD pipelines, observability (logging, alerting, metrics), infrastructure as code, etc.
• Ensure security, compliance, patching, and standard operating procedures are maintained for compute, storage, and OpenShift/K8s environments.
• Perform performance tuning, capacity planning, resource optimization.
• Provide documentation, runbooks, knowledge transfer, and training to client teams or internal staff.
• Participate in incident response / root cause analysis when infrastructure issues arise.

• Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
• 3–5 years of experience in cloud infrastructure engineering or system administration.
• Hands-on experience with Docker, Kubernetes, and container orchestration .
• Proficiency with Linux/Windows servers, networking, and load balancers .
• Knowledge of monitoring tools (e.g., CloudWatch, Prometheus, ELK Stack).
• Excellent problem-solving, communication, and collaboration skills.
• Arabic and English fluency is preferred.

• An international team with a high focus on Gender Diversity.
• Employee Assistance Program, e.g., for psychological, legal & financial consultancy
• You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
• Access to training for personal development. - Internal E-learning Development Platform Available for Employees

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

* Saudi Arabia

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

If you require an accommodation to complete this application, please

Req #

Career area:

Services

Country/Region:

Saudi Arabia

State:

Riyadh

City:

Riyadh

Date:

Tuesday, October 21, 2025

Additional Locations:

• Saudi Arabia

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

To find out more visit and read about the latest news via our StoryHub.

As a Technical Operations Engineer You will help deliver, and support enterprise infrastructure solutions. The role will focus on Red Hat OpenShift, Kubernetes, compute, storage, and backup technologies. The consultant will work with internal teams and clients to ensure reliable, scalable, and secure infrastructure. The candidate must be located in Riyadh and able to work on-site as needed.

Key Responsibilities:

• Design, deploy, configure, and manage Red Hat OpenShift environments (on-premises and/or hybrid)
• Manage, maintain, and troubleshoot Kubernetes clusters: cluster provisioning, networking, storage integration, monitoring, scaling, upgrades, etc.
• Maintain and manage compute and server infrastructure: performance, virtualization, capacity planning, etc.
• Maintain and manage storage solutions: SAN/NAS, block/object storage, high availability, replication, tiering.
• Plan and manage backup and disaster recovery solutions: full/incremental/differential backups, replication, restore testing, business continuity.
• Work closely with DevOps or platform engineering teams to integrate CI/CD pipelines, observability (logging, alerting, metrics), infrastructure as code, etc.
• Ensure security, compliance, patching, and standard operating procedures are maintained for compute, storage, and OpenShift/K8s environments.
• Perform performance tuning, capacity planning, resource optimization.
• Provide documentation, runbooks, knowledge transfer, and training to client teams or internal staff.
• Participate in incident response / root cause analysis when infrastructure issues arise.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• 3–5 years of experience in cloud infrastructure engineering or system administration.
• Hands-on experience with Docker, Kubernetes, and container orchestration.
• Proficiency with Linux/Windows servers, networking, and load balancers
• Knowledge of monitoring tools (e.g., CloudWatch, Prometheus, ELK Stack).
• Excellent problem-solving, communication, and collaboration skills.
• Arabic and English fluency is preferred.

What We offer:

• An international team with a high focus on Gender Diversity.
• Employee Assistance Program, e.g., for psychological, legal & financial consultancy
• You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
• Access to training for personal development. - Internal E-learning Development Platform Available for Employees
• Mentorship program

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

• Saudi Arabia

• Saudi Arabia

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

We are looking for a
Technical Operations Specialist
with a minimum of
3 years of hands-on experience
in monitoring and resolving technical issues, while working closely with development teams to ensure system stability and timely incident resolution.

Key Responsibilities:

• Oversee and monitor the performance of technical systems on a daily basis.
• Troubleshoot and resolve complex technical issues with effective and practical solutions.
• Collaborate directly with development teams to implement required fixes and enhancements.
• Provide rapid response to system incidents and support both internal and external teams when needed.
• Contribute to the continuous improvement of operational processes and overall technical efficiency.

Requirements:

• Bachelor's degree in IT, Computer Science, or a related field.
• Minimum of
  3 years' professional experience
  in technical operations or IT support.
• Strong problem-solving skills with the ability to work under pressure.
• Excellent communication skills and a team-oriented mindset.
• Saudi nationals only.
• Location:
  Kingdom of Saudi Arabia

Job Summary:

We are seeking a highly skilled and experienced
Technical Manager
with a Mechanical Engineering background to lead and oversee all technical operations. The ideal candidate should have strong expertise in
aluminum production processes
, advanced knowledge of manufacturing technologies, and a proven track record in managing technical teams and projects. This role is responsible for ensuring operational efficiency, continuous improvement, and compliance with quality and safety standards.

Key Responsibilities:

• Lead and manage the technical department, ensuring smooth operations across all projects and production lines.
• Oversee aluminum production processes, ensuring efficiency, cost-effectiveness, and adherence to quality standards.
• Provide technical support and guidance to production, maintenance, and quality teams.
• Develop and implement strategies for process optimization and continuous improvement.
• Coordinate with other departments to ensure projects are delivered on time and within budget.
• Ensure compliance with industry standards, health, safety, and environmental regulations.
• Prepare and review technical reports, feasibility studies, and project documentation.
• Mentor and develop team members, building technical expertise within the organization.
• Evaluate and introduce new technologies, tools, and methodologies to enhance production efficiency.
• Troubleshoot complex technical issues and provide sustainable solutions.

Qualifications & Requirements:

• Bachelor's degree in
  Mechanical Engineering
  .
• Proven experience (8+ years) in a technical management role within
  aluminum manufacturing or related industries
  .
• Strong knowledge of production technologies, mechanical systems, and industrial processes.
• Excellent leadership, team management, and problem-solving skills.
• Strong communication and project management abilities.
• Familiarity with quality management systems, safety standards, and regulatory compliance.
• Ability to work under pressure and drive continuous improvement initiatives.

PURPOSE OF THE JOB:

Responsible for proper implementation of technical service activities by ensuring all field concerns reflected to manufacturers and contributing to overall customer satisfaction by providing timely, precisely and accurately assistance on technical issues.

MAJOR ACTIVITIES: Description

• Responsible for establishing special diagnostic and calibration bay for autonomous cars as per suppliers' technical instructions and guidelines.

• Manage new vehicle testing environment

• Participate in tests and technical activities scheduled with Manufacturers/ Autonomous Cars' Supplier

• Improve/ maintain smooth system for gathering technical data from field.

• Communicate/ follow up on top technical problems with Manufacturers/ Autonomous Cars' Supplier

• Ensure the introduction of high-quality products before being set in operation.

• Maintain file for diagnostic tools/equipment and ensure their excellent working conditions (inventory/ maintenance/ upgrading/ and proper utilization)

• Recover used warranty parts to Manufacturers, whenever required.

• Organize Initial Quality Surveys (IQS) with Manufacturers/ Autonomous Cars' Suppliers after the introduction of new models. Issue market product report to Manufacturers/ Autonomous Cars' Supplier, whenever required.

• Ensure STOP CONCEPT maintained and properly implemented.

• Ensure workflow efficiency by establishing a system to assign tasks to technicians based on skill and availability.

• Recruit, train, and supervise technicians, and support staff.

• Conduct performance evaluations and provide coaching or disciplinary action when needed.

• Liaise with ALJR to ensure best implementation JMSS-ALJR SLA outcomes

• Report to management on field performance, risks, and technical developments.

Minimum Qualifications:

• Degree in Mechanical/ Automotive Engineering Minimum Experience:

• 8 Years in automotive industry with 2 years managerial experience. Job-Specific Skills:

• Computer skills/ data analysis.

• Able to deal with stress, patient, persistent.

• Customer handling skills.