476 Level 3 Support jobs in Saudi Arabia

We're Hiring: Systems Support Administrator

Location:
Riyadh, Saudi Arabia

Department:
Networks & Infrastructure – Group ICT

Employment Type:
Full-Time

About the Role:

We are seeking a skilled and proactive Systems Support Administrator to join our Group Information and Communication Technology Division. The ideal candidate will be responsible for delivering first-line support for back-office environments — covering patch management, LAN support, software deployment, IP telephony, printing services, and workstation administration.

Key Responsibilities:

• Provide daily technical support to end users across the enterprise (laptops, desktops, printers, copiers, network)
• Administer patch management, software deployment, antivirus, and other infrastructure services
• Maintain and update inventories of hardware, software, and licenses
• Ensure service availability, continuity, and reliability across supported systems
• Participate in capacity planning and system performance monitoring
• Conduct routine preventive maintenance and support hardware/software audits
• Manage backup media and perform recovery when needed
• Adhere to IT policies and security standards (e.g., Acceptable Usage Policy, InfoSec guidelines)

Qualifications:

• Bachelor's degree in Computer Science or related field
• Minimum 2 years' experience in first-line back office support
• Good working knowledge of LAN, end-user hardware, Windows OS, antivirus solutions
• Relevant certifications (e.g., Microsoft, ITIL) are a plus
• Strong troubleshooting, customer service, and communication skills
• Ability to manage multiple tasks and operate independently
• Fluency in English (Arabic is a plus)

Why Join Us?

• Work in a collaborative and structured ICT environment
• Be a key player in enterprise-level infrastructure support
• Contribute to impactful digital continuity initiatives
• Gain access to ongoing learning and professional development

Job Responsibilities:

• Ensure the smooth operation of all systems and applications within Tanmiah (e.g., Teams, Service Desk, PA).
• Manage, configure, and link IT system operations.
• Prepare Veeam backups.
• Provide end-user support and issue resolution.
• Create and run reports using Power BI.
• Handle Nutanix operations (e.g., VM creation, backups, snapshots).
• Maintain proper documentation.
• Prepare accurate and timely reports to meet "Tanmiah" requirements.

Job Requirements:

• Bachelor's degree in Information Technology or a related field.

• Minimum of 3 years of relevant experience.

• Strong interpersonal, presentation, analytical, and communication skills.

Work Conditions:

• Full-time (Sunday to Thursday).
• Working hours: 9:00 AM – 5:00 PM.
• Office-based work at the program's headquarters in Riyadh.

Job Benefits:

• Competitive salary based on qualifications and experience.
• Medical insurance for the employee and their family & parents.
• Schooling allowance.
• Paid annual leave.
• Competitive yearly bonus based on individual performance.
• Professional and growth-oriented work environment.

Application Start Date: Monday, Oct 13, 2025

Application Deadline: Wednesday, Nov 12, 2025

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineerto join our Customer Success Support team in a junior role. You will be responsible foroverseeing the installation and maintenance of OPSWAT products. Yourduties will include optimizing software application performance, installing updates, and performing debugging procedures. You willmanage customer issues with OPSWAT’s applications to ensurethey are resolved quickly and satisfactorily.

What You Will Be Doing

• The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
• Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
• Participates in testing and installing new software releases and application system upgrades.
• Review queues of open tickets and ensure each ticket is being handled appropriately.
• Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
• Work with application developers and the internal infrastructure team to troubleshoot applications.
• Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
• Provide phone support and chat support as required.
• Continuously improve technical knowledge of OPSWAT products.
• Coordinate with engineering and QA teams to administer code migrations in production.
• This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.

What We Need from You

• Bachelor’s degree in CS, MIS, or equivalent discipline.
• 1 - 2 years of technical support experience
• Experience in Linux (Ubuntu and CentOS), Windows, and MAC
• Experience with some network and virtualization.

It Would Be Nice If You Had

• Experience with Cybersecurity products

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Junior Technical Support Engineer (fresh graduate)

Technical Support

Israel

Professional Service Consultant (Delivery Engineer)

‏⁦

⁩نصائح: قدم ملخصًا للوظيفة وكيف يبدو النجاح في منصبك، وكيف تتناسب هذه الوظيفة مع المنظمة بشكل عام.⁦

⁩

⁦< ⁩ا ؤوليات⁦
⁩

ن محددًا عند وصف كل مسؤولية من المسؤوليات. استخدم لغة محايدة الجنس وشاملة للجميع.)⁦

⁩⁦

⁩مثال: تحديد متطلبات المستخدم للنظم في الإنتاج وتط ها، لضم أقصى قدر من قابلية الاستخدام⁦

⁩

⁦
⁩المؤهلات r> /p>

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⁩( المؤهلات التي قد ترغب في تضمينها هي المهارات أو التعليم أو الخبرة أو الشهادات.)⁦

علوم حاسوب

⁩⁦

⁩مثال: مهارات تواصل لفظية ومكتوب متازة⁦

We are looking for a motivated and customer-oriented
Technical Support Trainee
under the
Tamheer Program
to join our IT team. This opportunity is ideal for recent graduates who are passionate about technology and eager to gain hands-on experience in providing IT support, troubleshooting technical issues, and maintaining system performance in a professional work environment.

Key Responsibilities:

• Provide first-level technical support to employees via phone, email, or ticketing system.
• Diagnose and resolve issues related to hardware, software, and networks.
• Assist in installing, configuring, and maintaining operating systems and applications.
• Support user account management, password resets, and access permissions.
• Set up and configure new equipment (computers, printers, and other peripherals).
• Escalate complex technical problems to senior IT staff when required.
• Maintain accurate documentation of incidents, solutions, and system updates.
• Adhere to IT security policies and procedures.

Required Skills & Qualifications:

• Bachelor's degree or diploma in
  Information Technology
  ,
  Computer Science
  , or a related field.
• Eligible for the
  Tamheer Program
  through
  HRDF (Human Resources Development Fund)
  .
• Basic understanding of
  Windows and Microsoft Office environments
  .
• Familiarity with
  network fundamentals
  (LAN, Wi-Fi, IP configuration).
• Strong communication, problem-solving, and teamwork skills.
• Eagerness to learn and grow in the IT field.

Preferred Qualifications (Plus):

• Basic knowledge of
  Active Directory
  and
  Microsoft 365
  administration.
• Experience using helpdesk or ticketing systems.

Company Description

POLATI LLC is the central contractor for the installation of scaffolding and scaffolds, ensuring speed and safety in production operations at altitude. The company offers comprehensive services for leasing scaffolding, their design, and installation, contributing to record time construction projects.

Role Description

This is a full-time on-site Technical Support role located in Riyadh. The Technical Support employee will be responsible for providing analytical support, customer support, and troubleshooting to ensure customer satisfaction.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Experience in working in construction or industrial settings
• Excellent problem-solving abilities
• Ability to communicate effectively with clients and team members
• Knowledge of scaffolding systems is a

RUWA is seeking a part-time Technical Support / IT professional to assist employees with computer, software, and network issues. This is an on-call role to ensure smooth daily operations across our teams.

Key Responsibilities:

• Provide timely technical assistance to employees with computer, software, and network issues
• Troubleshoot hardware and software problems
• Support setup and maintenance of workstations
• Escalate complex issues when necessary

Requirements:

• Proven experience in IT support or technical assistance
• Strong problem-solving and communication skills
• Familiarity with common office software and systems
• Must be based in Riyadh and available for on-call support

Apply: Send CV to

Subject: Technical Support / IT – Riyadh

Job Type: Full-time

Responsibilities

• Support the sales team in KSA with technical information and assistance.
• Prepare technical proposals, quotations, and tender documents. This includes reviewing project documentation, including specifications, drawings, and reports.
• Analyze customer requirements and provide appropriate product recommendations.
• Maintain and update product information and technical data.
• Assist in developing marketing materials and technical presentations.
• Manage and oversee projects from inception to completion.
• Coordinate with the sales team in KSA and clients to understand project requirements.
• Develop project plans, schedules, and budgets.
• Ensure compliance with safety standards and regulations.
• Create detailed designs and layouts to support the sales team and consultants in KSA.
• Utilize design software (e.g., DIALux, Relux) to develop efficient and effective solutions.
• Ensure compliance with industry standards and customer specifications.
• Provide technical support and advice during the project design phase.

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Minimum of 5 years of experience in sales support or a similar role.
• Strong knowledge of products and solutions.
• Excellent organizational and multitasking skills.
• Excellent technical writing and documentation skills.
• Strong communication and customer service abilities.
• Fluent in English; knowledge of Arabic is a plus.