861 Level 1 Analyst jobs in Saudi Arabia

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users.

This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc's staff. The successful candidate will be a technically versed resource with excellent customer service skills.

The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice & video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.

• Consistently provide an exceptional, pleasant and courteous service to all End Users
• Provide 2nd level support for escalated workstation and mobile related issues and requests
• Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.
• Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly
• Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues
• Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support
• Prioritize incidents and complaints to assure all SLOs are met
• Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now
• Troubleshoot incidents and document resolution notes with root cause analysis
• Utilize all technical resources to solve end user incidents
• Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues
• Escalate hardware repairs to third party providers as needed
• Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions
• Installation of workstation, telephony, and mobile hardware/software as required
• Provision and prepare workstations using standard images
• Setup and install new workstations, loaners and other workstation related equipment
• Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed
• Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution
• Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities
• Other duties and special projects as assigned

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager

Qualifications

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

• 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Strong experience in providing exceptional customer service
• Intermediate level Networking connectivity knowledge and troubleshooting
• Intermediate level experience in Installation, configuration, and support of local and LAN printers
• Proven track record in delivering customer service excellence
• 4-6 years of experience as a technician supporting over 300 users with the following:
• Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software
• Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.
• Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android
• Active listening to end user needs, issues, complaints
• Ability to communicate effectively with wide variety of users, and technical teams
• Ability to support, and explain technical concepts to users at various levels of technical proficiency
• Effectively manage difficult or volatile situations
• Effective collaboration with peers and other groups
• Empathetic and patient
• Ability to effectively perform issue isolation and resolution in order to minimize downtime
• Ability to assess, analyze and research technical situations and provide viable alternatives
• Able to read and understand technical manuals, procedures, and OEM guides
• Ability to schedule and prioritize
• Ability to learn new technologies and procedures quickly

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Job Announcement: Core Banking Support Analyst – Trade Bank of Iraq, Saudi Arabia Branch

Job Title:
Core Banking Analyst

Location:
Riyadh, Saudi Arabia

Department:
Information Technology

Reporting to:
CTO – Saudi Arabia Branch

How to Apply

Interested candidates should submit their resume detailing their qualifications and experience to:
() & ()

The closing date for applications is (11th Sep 2025). Only shortlisted candidates will be contacted.

Job Brief

The Trade Bank of Iraq (TBI) is seeking a highly skilled Core Banking Support Analyst to join its Saudi Arabia branch. The successful candidate will be responsible for analyzing, supporting, and optimizing the bank's Temenos Core Banking System (Transact/Infinity), ensuring seamless integration with trade finance, treasury, payments, and digital banking operations.

This role requires a strong understanding of Temenos core banking modules, payment systems (SARIE, SADAD, SWIFT, and international transfers), system analysis, and regulatory compliance. It presents an excellent opportunity for an experienced professional to play a key role in the digital transformation and operational efficiency of the branch.

Key Responsibilities

· Analyze core banking system requirements and document them accurately.

· Review existing banking operations and ensure alignment with system capabilities.

· Identify, analyze, and report technical and functional issues in the core banking system.

· Participate in system testing, validate data accuracy, and ensure operational efficiency.

· Prepare and present regular reports on system performance and KPIs.

· Collaborate with development and support teams to implement system enhancements and updates.

· Assist end-users in understanding and effectively using core banking systems.

· Ensure proper documentation and compliance with internal standards and regulatory requirements.

· Coordinate with internal teams and external vendors to optimize system functionality.

Applicant Requirements

·
Education:
Bachelor's degree in Information Technology, Computer Science, Management Information Systems, or related field.

Experience:
Minimum 5 years' experience in core banking systems analysis or IT operations.

Knowledge & Skills:

o   Strong understanding of core banking operations (accounts, loans, transfers, payments).

o   Excellent analytical and problem-solving skills with attention to detail.

o   Proficiency in reporting and analytics tools (Excel, Power BI, Tableau).

o   Experience in SQL, PL/SQL, Oracle DB; knowledge of Python or Java preferred for automation.

o   Hands-on experience with core banking platforms such as Temenos, Finacle, Oracle Flexcube, ICSFS, or IMAL.

o   Familiarity with cybersecurity principles and banking regulatory compliance.

o   Strong communication and interpersonal skills, with the ability to work effectively in teams.

·
Languages:
Fluency in English is required; Arabic is preferred for internal operations.

Job Summary:

We are seeking a skilled and proactive
Senior Application Support Analyst
to lead the support of business-critical applications in a
live production environment
. In this role, you will be responsible for managing high-priority incidents, ensuring system stability, and working closely with development, infrastructure, and business teams to deliver seamless operations. You will also mentor junior support staff, drive root cause analysis, and contribute to improving incident management processes.

Key Responsibilities

• :Serve as a senior point of contact for production application issues, including incident resolution, root cause analysis, and communication with stakeholders
• .Lead the investigation and resolution of
  high-severity incidents (P1/P2
  ), minimizing business impact and ensuring timely recovery
• .Monitor application health, performance, and availability using tools like Splunk, AppDynamics, or equivalent
• .Work with Dev, QA, and Infrastructure teams to analyze recurring issues and recommend long-term solutions
• .Own and drive
  post-incident reviews (PIRs
  ) and
  problem managemen
  t, including documentation of root causes and preventive actions
• .Manage and prioritize incoming incidents, service requests, and changes using ITSM tools (e.g., ServiceNow, Jira)
• .Participate in and support
  deployment activitie
  s, release validation, and production readiness checks
• .Maintain and enhance runbooks, knowledge base articles, and standard operating procedures
• .Act as a technical mentor and escalation point for junior team members
• .Ensure compliance with internal controls, security standards, and audit requirements
• .Collaborate with business users to understand operational pain points and provide timely support or improvements

**.

Qualifications & Skill**

• s:Bachelor's degree in Computer Science, Information Technology, or a related fiel
• d.5+ yea
  rs of experience i
  n application or production suppo
  rt in a complex, high-availability environmen
• t.Strong troubleshooting and analytical skills, with hands-on experience in resolving complex production issue
• s.Proficient i
  n S
  QL, log analysis, and understanding of application architectures (web, API, microservices, etc.
• ).Experience with monitoring tools (e.g.
  , Splunk, AppDynamics, Dynatrace, Grafa
  na) and alerting system
• s.Familiarity with Linux/Unix environments and scripting (Shell, Python, etc.
• ).In-depth knowledge o
  f incident, problem, and change manageme
  nt processes (ITIL preferred
• ).Excellent communication skills – able to work with technical and non-technical stakeholders at all level
• s.Experience working i
  n on-call rotatio
  ns and handlin
  g critical incidents under pressu
  r

**e.

Preferred Qualificatio**

• ns:Experience with cloud platfo
  rms (AWS, Azur
  e) and DevOps environmen
• ts.Knowledge of CI/CD too
  ls and deployment pipelines (e.g., Jenkins, Git, Ansibl
• e).ITIL certification is a strong pl
• us.Experience in a regulated or high-availability industry (e.g., finance, healthcare, telecom) is advantageo

us.

We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

Key Responsibilities

System Administration:

• User assistance and troubleshooting.
• User training/walkthroughs (if needed).
• User management (if needed).

IT Workflow:

• On-site/Remote workstation troubleshooting and assistance.
• End-to-end ownership of managed Incidents/Requests.
• Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.
• Basic user administration – password resets, account unlocks.

Reporting and Documentation:

• Updating relevant trackers/sheets with any changes and/or updates carried out.
• Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.

System Reviews:

• Routine user reviews, security group reviews.
• Documentation updates (if needed).

Skills, Knowledge and Experience

Platforms & Tools:

• ServiceNow – IT Service Desk Management.
• Microsoft Active Directory – Managing User/Computer Objects and memberships.
• Excel – Formulas, VBA, Power Queries
• Lists/SharePoint – Document management, list tracker
• Power BI – Dataset design, report-builder
• Word/PowerPoint – Documentation, walkthroughs, etc.
• VS Code – HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.

Soft Skills:

• Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.
• Problem-solving skills to handle and resolve inquiries from multiple departments.
• Gentle approach and hospitality to new/existing users on any platform.
• Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.
• Good verbal skills to relay/translate concepts and instructions concisely across to users.
• Comfort with remote-working requirements, and travel across the country to various sites as required.

We are seeking a proactive and detail-oriented IT Systems Support Analyst to join our team in Saudi Arabia, providing front-line technical assistance and ensuring smooth IT operations across the business. This role will be responsible for delivering on-site and remote support to end-users, managing incident resolutions, and maintaining system functionality to support day-to-day business needs. In addition, the position will contribute to system administration, documentation, and user guidance, while collaborating closely with regional teams to ensure consistent and reliable support across the Middle East.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.

*Key Responsibilities
System Administration *

• User assistance and troubleshooting.
• User training/walkthroughs (if needed).
• User management (if needed).

IT Workflow

• On-site/Remote workstation troubleshooting and assistance.
• End-to-end ownership of managed Incidents/Requests.
• Appropriate logging of actions carried out, keeping relevant parties always appraised of ticket status.
• Basic user administration – password resets, account unlocks.

Reporting And Documentation

• Updating relevant trackers/sheets with any changes and/or updates carried out.
• Appropriate logging of incident resolution steps, outlining actions performed and their success or lack thereof.

System Reviews

• Routine user reviews, security group reviews.
• Documentation updates (if needed).

Skills, Knowledge And Experience
Platforms & Tools:

• ServiceNow – IT Service Desk Management.
• Microsoft Active Directory – Managing User/Computer Objects and memberships.
• Excel – Formulas, VBA, Power Queries
• Lists/SharePoint – Document management, list tracker
• Power BI – Dataset design, report-builder
• Word/PowerPoint – Documentation, walkthroughs, etc.
• VS Code – HTML/CSS/JavaScript mini-projects, analyzing JSON and misc. data files, etc.

Soft Skills

• Adaptability and quick-learning skills, to perceive in-depth the various operating procedures within different teams.
• Problem-solving skills to handle and resolve inquiries from multiple departments.
• Gentle approach and hospitality to new/existing users on any platform.
• Proficient language writing/composition skills, to aid with the various documentation tasks required, as well as maintaining clear/unambiguous official communications.
• Good verbal skills to relay/translate concepts and instructions concisely across to users.
• Comfort with remote-working requirements, and travel across the country to various sites as required.

Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.

Job Purpose:

Provide the day-to-day technical support, maintenance, and delivery of the IT applications on all ART systems and engage in web designing and development in order to ensure all IT applications are running efficiently and minimal errors/ bugs/ downtime and support the development and implementation of technology initiatives and facilitate user interaction with these applications.

Key Activities, Responsibilities and Accountabilities:

• Support IT applications in line with enterprise architecture and technology standards.
• Assist in identifying and fixing system errors/bugs to maintain service continuity, escalating when needed.
• Monitor application performance and participate in implementing technical enhancements.
• Record and update tickets in the query system, ensuring database accuracy and timely resolutions.
• Identify issues and escalate to concerned parties for required corrective actions.
• Provide day-to-day technical support in cases of errors, bugs, or user escalations.
• Develop and test simple programs/codes for minor modifications under supervision.
• Follow approved processes to support application deployment and ensure compliance with standards.
• Participate in initiatives to explore new solutions and support adoption of technologies as guided.
• Adhere to cyber security standards, IT policies, and compliance requirements.

Job requirements:

• Bachelor's degree in IT, computer science/ engineering, or other related fields
• 1-2 years of related experience
• English: proficient

Qualifications
- Fresh Graduates (less than year of experience)
- Outstanding academic achievement: Bachelor’s/Master’s Degree in Business Administration, Strategy, Operation, Finance, Project Management, Engineering, IT, or relevant degrees.
- Fluent in both Arabic and English (orally and written).

Skills
- Critical thinking and problem-solving skills.
- Effective time management skills and the ability to multitask.
- Excellent document development through MS Office.
- Excellent leadership and communication skills.
- Strong teamwork and relationship-building abilities.
- “Roll up your sleeves” attitude.
- Creative and Curious approaches.

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Qualifications
- Fresh Graduates (less than year of experience)
- Outstanding academic achievement: Bachelor’s/Master’s Degree in Business Administration, Strategy, Operation, Finance, Project Management, Engineering, IT, or relevant degrees.
- Fluent in both Arabic and English (orally and written).

Skills
- Critical thinking and problem-solving skills.
- Effective time management skills and the ability to multitask.
- Excellent document development through MS Office.
- Excellent leadership and communication skills.
- Strong teamwork and relationship-building abilities.
- “Roll up your sleeves” attitude.
- Creative and Curious approaches.

Book your seat NOW in the Mustashar Accelerator program - Only 4 weeks left

Book your seat NOW in the MiniMBA program to get a 20% EarlyBird Discount

The Mustashar Accelerator is a four-day virtual program to introduce you to the art of management consulting.

Acquire top tier management consulting skills and join our placement program to acquire a full-time job opportunity with leading consulting firms in KSA.