293 Lead Operations jobs in Saudi Arabia

Amazon.com, Inc. is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Jeff Bezos founded Amazon.com, Inc. in 1994 and launched it online in 1995. Amazon.com started as an online bookstore, but soon diversified, selling DVDs, CDs, MP3 downloads, computer software, video games, electronics, apparel, furniture, food, and toys.
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools

Key job responsibilities
Work with Ops manager to identify improvement projects for the sites and drive projects for the site.

Responsible for continual improvement, Process excellence and Standardization at site

Direct management experience for employees and their performance

Experience with performance metrics and process improvement (how, when, who)

Candidates must be flexible to work weekends and/or overnight shifts regularly

- Experience with Microsoft Office products and applications
- Bachelor's degree

- Experience in an operational role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Merchant Operations Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our Riyadh offices.

Your responsibilities

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.
• Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.
• Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.
• Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.
• Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.
• Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).
• Support periodic internal and external audits by compiling evidence packs and answering examiner queries.
• Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.
• Uphold Tamara’s “compliance-by-design” culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.

Your expertise

• Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.
• Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
• Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience
• 1–3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.
• Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.
• Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.
• Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.
• Familiarity with GCC regulations—especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations—and the ability to interpret regulatory updates.
• Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.
• Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.
• Professional certifications such as ICA Certificate in KYC & CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.

HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financials Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Technical Operations

• Lead day-to-day systems operations for on-prem and cloud-based infrastructure (e.g., OCI).
• Manage the lifecycle of employee devices (laptops/desktops) including procurement, provisioning, patching, and decommissioning.
• Ensure OS and software updates are deployed regularly across all devices.
• Administer and manage Microsoft Active Directory, Azure AD, and Group Policies.
• Manage SSO platforms and identity providers (e.g., Okta, Azure AD SSO).
• Handle file sharing, VPN, email systems, and internal tool access management.
• Maintain inventory of hardware and software assets.

Onboarding & Offboarding

• Own the technical aspects of employee onboarding and offboarding (account creation, access provisioning, equipment handover).
• Maintain standard operating procedures (SOPs) for smooth, secure, and consistent execution.

Security & Compliance

• Enforce system security standards, patching, and compliance requirements (e.g., SAMA, ISO 27001).
• Collaborate with Cyber Security to implement security controls and audit readiness.
• Regularly audit user access and ensure adherence to least privilege principles.
• Support compliance efforts by maintaining logs, access reviews, and device encryption.
• Implement endpoint protection, disk encryption, and security patching processes.

Support & Process Improvement

• Lead and mentor a team of IT support specialists.
• Act as escalation point for L1/L2 IT issues.
• Standardize IT support processes and improve documentation and self-service tools.
• Manage, mentor, and guide SysOps engineers and support staff.
• Set clear goals, assign responsibilities, and conduct regular performance reviews.
• Foster a culture of continuous improvement and operational excellence.
• Work with vendors for hardware/software procurement and license renewals.
• Maintain IT budget for end-user systems and peripherals.
• Track and report on SLAs, ticket metrics, and satisfaction scores.

Experience:

• Degree in Computer Science or relevant fields
• 5+ years of experience in IT Systems Administration or SysOps roles, with at least 1–2 years in a leadership role.
• Strong knowledge of Microsoft environments: Active Directory, Group Policy, Azure AD.
• Experience managing SSO, identity/access control, and endpoint security solutions.
• Proficiency in device management tools (e.g., ManageEngine, Intune).
• Familiarity with IT asset management tools and practices.
• Familiarity with ITIL best practices for support and service delivery.

• Experience in regulated environments (e.g., financial services, SAMA/NCA compliance).
• Knowledge of scripting (PowerShell, Bash) for automating repetitive tasks.
• Certifications such as CompTIA Network+/Security+, Microsoft Certified: Modern Desktop Administrator, etc.

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
• You will be given a lot of responsibility and trust.We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

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About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Merchant Operations Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented-persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This is a voice support role based onsite in our Riyadh offices.

Your responsibilities

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.
• Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.
• Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.
• Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.
• Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.
• Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).
• Support periodic internal and external audits by compiling evidence packs and answering examiner queries.
• Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.
• Uphold Tamara's "compliance-by-design" culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.

Your expertise

• Bachelor's or Master's degree in business administration, management studies, or in a related discipline.
• Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead
• Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.
• Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.
• Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience
• 1-3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.
• Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.
• Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.
• Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.
• Familiarity with GCC regulations-especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations-and the ability to interpret regulatory updates.
• Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.
• Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.
• Professional certifications such as ICA Certificate in KYC & CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.

Snap Inc ( is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat ( , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio ( , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles ( .

We are looking for an experienced Sales Operations Manager to join Team Snapchat! You’ll partner with Sales to set strategy, launch initiatives, and build strong client relationships. You’ll stay focused on aligning the highest-level company priorities with strong day-to-day operations, and help evolve early stage ideas into sales growth initiatives. Your work will directly shape the future of the Snapchat experience for advertisers.

What you'll do:

• Partner with Sales to identify, define, launch, and operationalize strategic and operational initiatives, including:

• Conducting market research and strategic analysis to build out Snapchat's go-to market strategy

• Developing growth strategies for new and existing customers

• Improving the Sales team’s capabilities and effectiveness

• Defining and improving Sales processes and systems/tools

• Collaborate with Sales on defining policies and managing exceptions

• Translate insights into valuable sales and business recommendations

• Develop and package recommendations for communication to senior leadership

Who we're looking for:

• BA/BS in related field; MBA a plus

• 5+ years experience in a Sales Operations role at a technology company

• Ability to initiate and drive projects to completion with minimal guidance

• Strong written, verbal, and visual communication skills

• High degree of attention to detail

• Experience executing complex strategic and operational initiatives

• Superior business sense, problem solving, project management, and analytical skills

• In-depth knowledge of digital advertising sales

• Excellent interpersonal skills to partner cross-functionally

• Able to work independently as well as collaboratively within a team environment

• A passion for Snapchat and creativity!

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information ( .

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits ( : Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

A Decade of Snap ( : Learn about our origin story, values, mission, culture of innovation, and more.

CitizenSnap ( : In our third annual CitizenSnap Report, we demonstrate progress towards our environmental, social, and governance (ESG) goals, and we lay out our plans looking forward.

The DEI Innovation Summit ( : Watch highlights from the 2nd annual DEI Innovation Summit, which brings together thought leaders and DEI experts for a day of courageous conversations to enable bold action.

Snap News ( : Stay up to date on the latest and greatest product and innovation news at Snap

Applicant and Candidate Privacy Policy (

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles .

We are looking for an experienced Sales Operations Manager to join Team Snapchat! You’ll partner with Sales to set strategy, launch initiatives, and build strong client relationships. You’ll stay focused on aligning the highest-level company priorities with strong day-to-day operations, and help evolve early stage ideas into sales growth initiatives. Your work will directly shape the future of the Snapchat experience for advertisers.

What you'll do:

• Partner with Sales to identify, define, launch, and operationalize strategic and operational initiatives, including:

  • Conducting market research and strategic analysis to build out Snapchat's go-to market strategy

  • Developing growth strategies for new and existing customers

  • Improving the Sales team’s capabilities and effectiveness

  • Defining and improving Sales processes and systems/tools

• Collaborate with Sales on defining policies and managing exceptions

• Translate insights into valuable sales and business recommendations

• Develop and package recommendations for communication to senior leadership

Who we're looking for:

• BA/BS in related field; MBA a plus

• 5+ years experience in a Sales Operations role at a technology company

• Ability to initiate and drive projects to completion with minimal guidance

• Strong written, verbal, and visual communication skills

• High degree of attention to detail

• Experience executing complex strategic and operational initiatives

• Superior business sense, problem solving, project management, and analytical skills

• In-depth knowledge of digital advertising sales

• Excellent interpersonal skills to partner cross-functionally

• Able to work independently as well as collaboratively within a team environment

• A passion for Snapchat and creativity!

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information .

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits : Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!