9 Lead Management jobs in Saudi Arabia

Job Purpose:

Lead and oversee projects and change initiatives within Customer Care to ensure timely delivery, business alignment, and improved customer experience.

Key Activities , Responsibilities and Accountabilities :

• Establish and monitor KPIs for projects and change initiatives.
• Independently manage the full life cycle of projects and changes.
• Support business units in strategizing and prioritizing initiatives.
• Conduct Post-Implementation Reviews (PIR) for critical projects and changes.
• Prepare MIS and performance reports (periodic and ad-hoc).
• Ensure seamless integration of project and change functions.
• Comply with cybersecurity, AI governance, and regulatory standards.
• Utilize systems such as Microsoft Dynamics CRM, Genesis Engage, Live Chat/Chatbots, and Sprinklr.
• Drive transformation initiatives and manage people's experience.
• Handle additional tasks as required.

Communication and Working Relationships

Internal
: Relevant department heads and senior management .

External
: Vendors, AI partners, and consultants as needed .

Academic Qualifications and Experience:

Bachelor's in business administration, Computer Science, Engineering, or related.

5-7 years' work experience.

xpert Supplier/ Vendor Relationship Management in the Urban Development/ Real Estate/ Construction Industry

• Must-have: Extensive experience in the Urban Development/ Real Estate/ Construction Industry incl. know-how in procurement categories related to construction (e.g. Civil & Structural Works, Building Envelope, Mechanical, Electrical & Plumbing, Interior Works & Finishes, Infrastructure & Utilities, Temporary Works & Site Logistics, )
• Must-have: Extensive experience in designing and implementing Vendor/ Supplier Relationship Management (SRM/ VRM) frameworks, including governance, processes and systems
• Must-have: Expertise in procurement/ supplier management/ vendor management, including supplier qualification, onboarding/ offboarding, risk assessment, blacklisting processes and data quality controls
• Strong experience in developing vendor/ supplier management tools, templates, and checklists (e.g., RFP quality checklist, market engagement playbook, emergency procurement governance)
• Strong experience in vendor/ supplier segmentation, performance evaluation, supplier collaboration, and action planning
• Good-to-have: Experience in the Oracle procurement and vendor/ supplier mgmt. modules
• Good-to-have: Experience in Local Content Management

Experience in the Middle East Region: Saudi Arabia, UAE, Oman, Kuwait, Qatar

• Head of procurement/ Head of vendor management in Urban Development/ Real Estate/ Construction Industry
• Head of procurement governance/ procurement excellence in Urban Development/ Real Estate/ Construction Industry
• Project Manager in (consulting) projects in vendor/ supplier management (focus: concept development/ process improvement/ templates/ performance management, etc.) in Urban Development/ Real Estate/ Construction Industry.

Support the project and the internal client team in the following activities:

• Governance & Framework Design: Provide best practices & develop a scalable vendor relationship management (VRM) governance model with clear roles, accountability, and decision rights; Define policies, SOPs, and controls to standardize vendor relationship management processes
• Supplier Management & Evaluation: Support in supplier research, segmentation, and risk assessments across key procurement categories: Support supplier onboarding, qualification, and registration, including data validation and compliance checks and develop required standard templates; Develop performance evaluation methods and action plans for selected suppliers
• Templates & tools: Support (& provide best practices) in the development of templates (e.g., Supplier Registration, RFP Quality Checklist, Market Engagement playbook, Conflict of Interest, etc.) and identify required system improvements.

Organisation Information

Position Title Talent Management Lead

Department Shared Services

Reports to Head of HR

Job Purpose

The position ensures the Academy human capital is . This is achieved by exploiting and furthering the Academy EVP, designing a diverse and inclusive talent acquisition strategy, attracting high caliber talent, ensuring fair and equitable recruitment, and evolving the candidate and people manager experience.

Job Accountabilities

• Drive strategic workforce planning activities (e.g. future skills analysis, critical roles and heatmaps, and talent forecasting) according to Academy policies.
• Drive diversity & inclusion agenda including owning D&I interventions and initiatives, and promote the Academy as inclusive workplace.
• Drive talent development activities, such as career counselling, HiPo management, succession management, career pathing & planning, and talent development.
• Drive performance appraisal activities, such as appraisal cycles, performance recovery, training needs analysis.
• Propose and run organizational learning initiatives, including learning management systems and knowledge management initiatives.
• Lead organization management & design activities, such as job analysis, workload analysis, organizational redesign, and support change management interventions.
• Maintain modern and future proof Academy employee value proposition, such as total reward strategy, and compensations & benefits matrix, ensuring it supports the Academy talent acquisition and retention strategy.
• Embed learning and development practices amongst the Academy community.
• Maintain the Academy suite of competencies frameworks, such as functional CFs and management CFs, ensuring they drive performance appraisal activities.
• Participate in evolving employee experience to drive employee retention and engagement.

Job Requirements

• Bachelor's degree (or higher) in HR, Business Administration, or any relevant field.
• Up to date understanding of labor market trends and best/next practices.
• 4 years of relevant experience in HR talent development role.
• Native Arabic and Professional English is required.
• SHRM, ATD or CIPD professional certification is a plus.
• Experience in international companies is a plus.

Purpose of Job
Jobholders at this level are experienced professionals capable of conducting work with general directions. They are primarily concerned with developing solutions to challenges which require some analysis to understand and resolve, and addressing issues escalated from junior levels.

They undertake complex operational activities including developing software and services release schedules and plan and monitoring implementation through providing needed support. Develop mitigation plan and actions to be taken for the identified risks that may occur when releasing new technology, networks, applications, or services. Guide testing lifecycle from developing test cases, writing scripts, testing methods and execution, and reporting test results.

Job Responsibilities
Release Management

• Conduct research and benchmarking on new release management methodologies and technologies, collect business requirements, and compare current practices with best practices to define accordingly needed improvements
• Gather business expansions plan and requirements, cooperate with relevant stakeholders to set priorities, and draft software and services release schedule and plan in order to meet business needs
• Cooperate with all stakeholders to collect and identify all risks that may occur when releasing new technology, networks, applications, or services, analyze risks and impacts on services and software release scope, schedule, and quality, and provide recommendations and needed actions to develop the mitigation plan
• Responsible for the implementation of ZATCA release management workflows and procedures, evaluate gaps and challenges, and handle ZATCA IT testing lifecycle from developing test cases, writing script, to testing methods and execution
• Monitor software and application releases progress to ensure they are performed on time and within set budget, and recommend corrective actions to be taken to meet or exceed expectations
• Collect detailed updates of all release, maintain a release repository and manage key information such as build and release procedures, dependencies, and notification lists

Organization and Operations

• Follow all relevant policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
• Help in solving escalated problems and provide needed support for junior team to ensure work is carried out in an efficient manner
• Escalate complex problems to the relevant person to ensure cases/issues are closed properly
• Perform other duties as requested

People Management

• Train junior staff on the different job activities to ensure transfer of know-how, when applicable
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow of subordinates/ junior staff
• Support junior staff or direct reports in order to execute their duties according to set policies and processes

Job Details
Communication and Contacs
Education
Bachelor's degree in Computer Science, Information Technology, or equivalent is required

Experience
A minimum of 4 years of relevant experience

Competencies
Infrastructure Management - Proficient

Collaboration and Communication - Developing

IT Operations Management - Proficient

Professionalism - Proficient

Database Design and Operations - Proficient

IT Compliance - Proficient

Results Oriented - Proficient

Solving IT Incidents and Problems - Proficient

Customer Focus - Proficient

Information Systems Knowledge - Advanced

Enablement of Change and Innovation - Developing

Hiring Troops
is on a mission to protect Saudi founders and teams from the risks of bad hires and endless Talent Acquisition. We help startups build strong teams locally and remotely, achieving 90% employee retention and saving up to 40% in hiring costs. Our dedicated Talent Partners fully integrate with your team, handling hiring from strategy to onboarding while providing market insights. With Hiring Troops, your team is protected, and your growth is secured.

Our Team
At
Hiring Troops
, our team is driven by a shared passion to empower Saudi founders and their teams to focus on what truly matters, building their vision. We become your trusted partners, fully immersed in your mission, committed to delivering exceptional talent that fuels your growth. With deep market knowledge and a proactive approach, we don't just fill roles, we build lasting teams that thrive. Together, we transform the hiring journey into a strategic advantage, saving your time, reducing risks, and unlocking your company's full potential. Join us, and lets shape the future of talent acquisition with purpose and impact.

Our core values & Principles

• Compassion Amidst Struggle We support each other with empathy, creating space for vulnerability.
• Empowering Growth We believe in everyone's strength and learn by validating experiences.
• Foundation of Trust We build trust and safety through active, non-judgmental listening.
• Resilience through setbacks We embrace failures as lessons toward wisdom and freedom.
• Dedication to our Customers We empower customers with compassionate service and support.

Job Summary
We're looking for a client acquisition and relationship expert to join our lean and driven team. You'll be responsible for finding new business opportunities, pitching our embedded recruitment services, and maintaining strong relationships with clients.

What will you be doing?

• Identify and approach potential Saudi startups and scaleups
• Pitch Hiring Troops embedded recruitment model and value proposition Convert qualified leads into long-term paying clients
• Maintain excellent relationships and act as a point of contact
• Coordinate with internal recruiters to ensure alignment between client needs and delivery
• Keep simple reports on outreach and pipeline

You're
a perfect match if you
have

• 1-3 years in B2B sales, business development, or account management
• Experience selling services (preferably recruitment, HR, or SaaS)
• Strong understanding of the Saudi startup and tech ecosystem
• Fluent in Arabic and English (both written and spoken)
• Excellent communication, presentation, and negotiation skills
• Self-motivated, organized, and comfortable working remotely

Bonus / Optional (Nice to Have)

• Existing Cofounders/CEO/HR connections in Saudi Arabia
• Experience in recruitment or talent acquisition
• Background in HR tech, SaaS, or consulting
• Familiarity with LinkedIn and CRM tools

Change Management Lead

Location: Doha, Qatar

Job Description:

The Change Management Lead drives the Organizational Change Management (OCM) and user adoption efforts for the Dhareeba 2.0 project.

Key Responsibilities:

• Develop and implement a comprehensive Change Management Strategy to ensure a smooth transition for both employees and external users (taxpayers, tax advisors).
• Conduct stakeholder analysis to identify user groups and assess change impacts.
• Plan and execute communication campaigns such as newsletters, demos, and feedback sessions to keep stakeholders informed and engaged.
• Collaborate to establish a Change Champion network within the organization.
• Prepare Change Impact Assessments outlining how roles, processes, and daily tasks will change with the new system.
• Oversee updates to Standard Operating Procedures (SOPs) impacted by the transition.
• Maintain a robust change control process for project modifications.
• Liaise with business teams to address concerns, manage expectations, and gather user feedback.
• Work closely with the Training Lead to align communication and training activities.
• Monitor post go-live adoption metrics (e.g., system usage rates, support tickets) and recommend reinforcement actions such as coaching or communications.

Qualifications & Skills:

• Proven expertise in Organizational Change Management principles (Prosci ADKAR or similar OCM certification preferred).
• Experience leading change initiatives in large IT system rollouts—ideally within the public sector or similar high-impact environments.
• Excellent communication and interpersonal skills; capable of engaging stakeholders from staff to executives.
• Understanding of tax administration processes and ability to address pain points such as automation and workflow transformation.
• Strong facilitation, training, and strategic planning skills to align change activities with project milestones.

Job Type: Full-time

Application Question(s):

• Do you have experience leading organizational change management (OCM) initiatives for large-scale IT system rollouts?
• Are you certified in Prosci ADKAR or a similar Organizational Change Management methodology?
• How many years of experience do you have in Change Management or related roles?
• Have you previously managed change or user adoption in the public sector or tax administration environment?
• Can you describe your experience developing and implementing Change Management strategies?
• Have you ever coordinated change activities with training or communication teams during a system rollout?
• What is your current and expected salary? Notice period?

Job Description

Principal Duties and Responsibilities

1. Develop and execute account management plans for strategic clients, ensuring long-term engagement and satisfaction.
2. Lead the identification and pursuit of high-impact sales opportunities.
3. Drive sales pipeline development, oversee proposal creation, and support contract negotiations with key stakeholders.
4. Represent the company in high-level meetings, investor forums, and industry events.
5. Ensure all sales activities adhere to internal policies, procedures, and regulatory requirements.
6. Conduct in-depth market intelligence and competitor analysis to shape data-driven sales strategies and identify market trends.

Key Accountabilities

1. Carry out daily operations assigned for the department to comply with the company's standards.
2. Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.
3. Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.
4. Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.
5. Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.
6. Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.
7. Maintain a good and respectful relationship with other colleagues and represent the company in a good image.

Job Requirements

Education and Certifications

• Bachelor Degree in Marketing, Business Administration or similar is required, Master Degree is preferred.
• Professional certifications are preferred

Knowledge and Experience

• 6 + years of experience in sales, business development, or client relationship management

Skills Required

• Presentation skills in Arabic and English
• Communication & Negotiation skills
• Strategic thinking

Lead Specialist, Planning and Performance Management

Job Responsibilities :-

• Assist in developing and implementing corporate performance management frameworks, methodologies, and processes to track and evaluate organizational performance.
• Help define key performance indicators (KPIs) and metrics aligned with strategic objectives, ensuring clarity and relevance for stakeholders.
• Collect and analyze performance data from various sources, including financial reports, operational metrics, and employee feedback.
• Monitor performance against targets and benchmarks, identifying areas for improvement and opportunities for optimization.
• Collaborate with department heads and senior management to establish performance goals and initiatives that drive organizational success.
• Support the development and implementation of strategic planning processes aligned with Ashraq's goals and objectives.
• Conduct environmental scans and SWOT analyses to assess internal capabilities and external factors impacting the organization.
• Assist in facilitating strategic planning sessions with senior management and stakeholders to define mission, vision, and strategic priorities.
• Present performance insights and recommendations to senior leadership, facilitating data-driven decision-making and strategic planning.
• Develop and maintain performance dashboards and reports, providing timely and actionable information to stakeholders.

Qualification & Years of Experience :-

Bachelor's Degree in Business Administration, Accounting, Finance or any other related field

6-10 years of experience