128 l3 Support jobs in Saudi Arabia

Company Description

Smart Mind is a leading software solutions provider . We specialize in developing high-end software solutions to boost the growth of our clients. Through a strategic collaboration between our talented team and our clients, we ensure that they have the tools they need to succeed.

Role Description:

• Technical Support and Troubleshooting:
  Diagnose and resolve application issues reported by end-users, troubleshoot bugs, and escalate complex issues to higher-level teams when needed.
• Application Monitoring:
  Monitor application performance to ensure reliability and high availability, detect performance bottlenecks, and address issues proactively.
• User Support and Communication:
  Serve as the primary contact for user inquiries, assist with application workflows, and document user interactions for reference.
• Documentation and Reporting:
  Develop and update support documentation (e.g., troubleshooting guides, FAQs), maintain detailed incident reports, and provide reports on application health metrics.
• Incident and Problem Management:
  Manage and prioritize incidents and service requests, track issues in a ticketing system, and collaborate with development teams to analyze recurring issues.
• System Updates and Upgrades:
  Support application upgrades and patches, coordinate scheduling with IT teams, and verify post-upgrade compatibility.
• Security and Compliance:
  Ensure applications meet security standards, apply security best practices, and assist in maintaining data integrity and confidentiality.

Qualifications

• 4+ years of experience
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong technical knowledge of application systems, databases, and related technologies.
• Problem-solving skills with a structured, methodical approach to troubleshooting.
• Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira.
• Proficiency in SQL and basic scripting for data queries or log analysis.
• Excellent communication and customer service skills.
• Experience with application support, technical support, or IT operations (preferred).
• Knowledge of ITIL (Information Technology Infrastructure Library) practices (preferred).

Monitor application performance and conduct regular audits to identify and address potential issues.

• Provide technical support and assistance to users, resolving application-related queries effectively and efficiently.
• Document and track application issues, solutions, and user feedback in the ticketing system.
• Collaborate with the development team for application updates, bug fixes, and feature enhancements.
• Train end-users on application functionalities and best practices.
• Develop and maintain technical documentation and user guides to assist end-users.
• Stay current with industry trends and technologies relevant to the applications supported.

Proven experience in application support or a similar role.

• Strong troubleshooting skills and technical knowledge of application environments.
• Excellent communication and interpersonal skills for effective collaboration with users and technical teams.
• Experience with ticketing systems and documentation practices.
• Ability to multitask and prioritize tasks in a dynamic work environment.
• Familiarity with software development processes and methodologies is a plus.

We are looking for an experienced
Application Support Officer
to join our J-B team. The ideal candidate will be responsible for monitoring applications, ensuring system availability, and providing first-level support to users.

Key Responsibilities:

• Monitor J-B applications, document and analyze issues, and publish maintenance schedules.

• Maintain accurate and up-to-date application documentation.

• Provide first-level support to users to troubleshoot and resolve reported problems.

• Ensure J-B systems maintain an availability rate of 99.9%.

• Apply and promote best practices in system maintenance and support.

• Maintain SLA compliance, system availability, capacity management, and performance KPIs.

• Collaborate with hardware, OS, and DBA teams to ensure seamless environment integration.

• Work closely with application development teams and vendors to optimize and troubleshoot applications.

• Coordinate testing of system changes to ensure stable operations in current and future environments.

• Participate in implementing application updates, patches, and new releases.

• Contribute to problem management activities including issue resolution and root cause analysis.

• Perform daily monitoring and maintenance activities to ensure system reliability.

Job Title:
Application Support Engineer

Location:
Madinah - KSA

Job Summary:

We are seeking an experienced Application Support Engineer to ensure smooth application availability and reliability. The role involves monitoring, troubleshooting, deploying new releases, and resolving incidents to maintain critical business systems.

Key Responsibilities:

• Ensure application availability and resolve technical issues promptly.
• Perform health checks, monitor alerts, and assist with service restoration.
• Manage application deployments, rollbacks, and software installations.
• Troubleshoot end-user incidents, perform root cause analysis, and provide fixes.
• Monitor systems and ensure stable execution of applications.

Technical Skills:

• Hands-on experience with containerization (RedHat OpenShift).
• Strong knowledge of web application servers (Tomcat, JBoss, Nginx, WebLogic).
• Proficiency in Linux/Unix OS administration and troubleshooting.
• Experience with Java, XML, web services, and APIs.
• Good command of Unix shell/commands.

We are seeking an experienced
Application Support Engineer
with strong expertise in
Java, J2EE, SQL, and BPM platforms (preferably Newgen)
to provide
Level 2 and Level 3 support
for business-critical applications. The role involves resolving complex production issues, ensuring system stability, and collaborating with cross-functional teams to maintain high availability and performance.

Key Responsibilities

• Provide
  L2 and L3 support
  for Java-based applications and BPM workflows.
• Analyze and resolve
  production incidents
  , including performance bottlenecks, integration failures, and data inconsistencies.
• Perform
  root cause analysis
  and implement sustainable fixes for recurring issues.
• Conduct
  log analysis, query optimization, and system diagnostics
  .
• Collaborate with development and infrastructure teams to resolve complex technical problems.
• Monitor system health and
  proactively mitigate risks
  to avoid downtime.
• Support minor enhancements, bug fixes, and
  configuration changes
  in Java/J2EE and SQL.
• Maintain and configure
  BPM workflows
  and integrations with external systems.
• Ensure
  code quality and compliance
  with internal standards and BPM protocols.
• Document incidents, resolutions, and system changes; contribute to
  knowledge base and playbooks
  .
• Provide
  UAT support, demos, and post-deployment validation
  .
• Liaise with business stakeholders to understand issues and provide effective resolutions.

Required Skills & Qualifications

• 3+ years of experience
  in application support and maintenance.
• Strong proficiency in
  Java, J2EE, and SQL (Oracle/MS SQL)
  .
• Hands-on experience with
  BPM platforms
  (Newgen BPM strongly preferred).
• Solid understanding of
  enterprise application architecture and integration patterns
  .
• Ability to
  debug code, optimize queries, and analyze logs
  effectively.
• Excellent
  problem-solving, communication, and documentation
  skills.
• Experience in
  financial services or banking domain
  is a plus.

We are looking for an experienced
L2 Application Support
professional to be based in
Riyadh
. The ideal candidate will have strong expertise in supporting B2B applications, API banking services, CBS (Finacle), and payment gateway systems. This role requires strong problem-solving skills and the ability to ensure smooth application performance while collaborating with cross-functional teams.

Requirements:

• Bachelor's Degree in Information Technology, Computer Engineering, or a related field
• 5 to 8 years of experience in application support
• Strong knowledge of B2B applications and common technical issues
• Excellent problem-solving skills
• Familiarity with API banking services, corporate banking functionalities, CBS (Finacle), payment gateways, and B2B interface services
• Strong verbal and written communication skills are essential for this role.
• The candidate should be able to clearly articulate technical issues to both technical and non-technical stakeholders, collaborate effectively with team members, and provide timely updates on incident resolution
• Valid transferable Iqama
• Currently residing in KSA, preferably in Riyadh

Welcome to our Careers section! We hire onlytalented, dedicated, and driven individuals - the best and the brightest from all over the world. Join us as wedevelopand deliver solutions for some of the world’s toughest challenges. Search below to find the right opportunity for you.

The Application Support Specialist will contribute to the successful and timely support and deployment of the TrakCare product by providing application knowledge in the functional areas of product support, requirements scoping, field design documentation and change request testing. The Applications Support Specialist will act as an ''expert'' product resource for our partners.

As Application Support Specialist, you must creative, motivated, and energetic problem-solvers. You will have the opportunity to work with some of the world’s leading organizations in healthcare. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your application skills, professional, and personal skills for a successful career. Depending on your level of experience the training program can include: classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

• Ready to work in the Support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide support to current installed based customers.
• Provide the link between our customers and the InterSystems Global Support organization.
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application.
• Provide application support for the TrakCare Hospital Management System.
• Support the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Conduct individual and group training, product demonstrations and workshops as required.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Be a Subject Matter Expert (SME) for TrakCare.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• If required, work with our partners to identify potential changes within the parameters of the product.
• Participate in on-site support if required.
• Participate in the on call 24-hour roster service.

• General aptitude for solving problems and using technology to improve processes.
• Understanding and experience in product solutions support.
• Understanding and experience with Hospital Information Systems.
• Proven ability to think lateral and come up with innovative solutions for software product Support.
• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect.
• An ability to handle multiple tasks simultaneously and within tight time constraints.
• Proven ability to work through problems with different customer groups achieving positive outcomes.
• Understanding and experience with Hospital Information, Patient Administration (PAS), Billing, and Revenue cycle management Systems
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls.

• BS or MS in Computer Science (or equivalent) or business as announced in the vacancy.

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com .

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Fraudulent Activity Alert: Recently, InterSystems has been made aware that unidentified third parties may be fraudulently claiming to be InterSystems recruiters. Be advised that InterSystems Corporation and its subsidiaries do not conduct interviews over text. All InterSystems recruiters have email addresses on the “intersystems.com” domain (ex: ). InterSystems Corporation will not ask for your banking information as part of the recruitment process.

InterSystems policy is to provide equal employment opportunity to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation, or gender identity or expression, or any other legally protected category. For more information about applicant rights under the United States law, please review our EEO information. Individuals who require accommodation in the job application process for a posted position may call .