197 l3 Support jobs in Saudi Arabia

Job Summary:

We are seeking a proactive and experienced Technical
Application Support Manager
to oversee the day-to-day support and maintenance of business-critical software applications. This role is responsible for leading a team of support & system engineers to ensure optimal system performance, high availability, and timely resolution of user issues. The ideal candidate will have a strong technical background, leadership skills, and a customer-first mindset.

Key Responsibilities:

• Lead and manage the application support team, providing guidance, mentoring, and performance reviews.
• Serve as the primary escalation point for high-impact incidents related to business applications.
• Oversee daily support operations including issue tracking, ticket resolution, root cause analysis, and service improvement.
• Collaborate with business stakeholders, development teams, and infrastructure teams to ensure application stability and performance.
• Implement and maintain best practices for incident, problem, and change management (e.g., ITIL framework).
• Develop and monitor key performance indicators (KPIs) for application support services.
• Ensure compliance with security, audit, and data privacy requirements.
• Maintain documentation for support processes, configuration, and troubleshooting steps.
• Manage application lifecycle, including upgrades, patches, and migrations.

Requirements:

Education & Experience:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in application support, including 3+ years in a leadership or managerial role.

Technical Skills:

• Strong understanding of Business Process Automation tools (mainly Pega)
• Experience with databases (e.g., SQL Server, Oracle), middleware, and cloud-based applications.
• Experience with Oracle Weblogic.
• Familiarity with ITSM tools (e.g., Azure).
• Familiarity with Monitoring & Performance Management tools (e.g. PDC, Elastic, AppDynamics).
• Knowledge of scripting and automation is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Leadership qualities with a team-oriented approach.

Preferred Qualifications:

• ITIL certification (Foundation or higher).
• Experience in DevOps or Agile environments.

Working Conditions:

• Full-time, on-site
• Occasional evening or weekend work for maintenance or incident resolution.

Overview

This range is provided by Master Works. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

SAR10,000.00/yr - SAR18,000.00/yr

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management
• Follow policies and procedures on Change Management and IT Governance standards
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management
• Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report
• Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues
• Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages
• Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures
• Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions
• User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed
• Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches
• Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles
• Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues
• Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement
• Continuous Improvement: Stay current with the latest technologies and best practices in application support
• DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

Application Support

Quantity: 2

Salary: Flexable

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security ) and provide RCA report.
• Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement: Stay current with the latest technologies and best practices in application support.
• DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

Application Support

Quantity: 2

Salary: Flexable

SAUDI ONLY

1-8 years of experience

• Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
• Follow policies and procedures on Change Management and IT Governance standards.
• Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
• Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management.
• Troubleshooting live applications in Collaboration with Infrastructure teams ( Systems, Networks, and IT Security ) and provide RCA report.
• Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
• Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
• Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
• Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
• User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
• Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
• Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
• Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
• Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
• Continuous Improvement: Stay current with the latest technologies and best practices in application support.
• DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

We are seeking an experienced Application Support Engineer to ensure smooth application availability and reliability. The role involves monitoring, troubleshooting, deploying new releases, and resolving incidents to maintain critical business systems.

Key Responsibilities:

• Ensure application availability and resolve technical issues promptly.
• Perform health checks, monitor alerts, and assist with service restoration.
• Manage application deployments, rollbacks, and software installations.
• Troubleshoot end-user incidents, perform root cause analysis, and provide fixes.
• Monitor systems and ensure stable execution of applications.

Technical Skills:

• Hands-on experience with containerization (RedHat OpenShift).
• Strong knowledge of web application servers (Tomcat, JBoss, Nginx, WebLogic).
• Proficiency in Linux/Unix OS administration and troubleshooting.
• Experience with Java, XML, web services, and APIs.
• Good command of Unix shell/commands.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology

Overview

Oracle HCM EBS Techno-Functional Consultant, with over 5 years of experience in Oracle E-Business Suite (EBS) HCM modules, including Core HR, Absence Payroll, Self-Service HR (SSHR), and related functionalities. The role requires a strong understanding of both technical and functional aspects of Oracle HCM, along with the ability to work closely with business users to implement, support, and enhance Oracle EBS HCM solutions.

• Implement, configure, and support Oracle HCM EBS modules (Core HR, Payroll, SSHR, and Payroll, etc.)
• Develop and customize reports using Oracle BI Publisher, SQL, and PL/SQL
• Develop and troubleshoot Oracle Fast Formulas for payroll and benefits processing
• Perform root cause analysis and resolve production support issues
• Work closely with business users to gather requirements and provide system solutions
• Participate in Oracle EBS upgrades, patching, and enhancements
• Develop and execute test cases for system changes
• Provide end-user training and documentation

• Over 5 years of experience as an Oracle HCM EBS Techno-Functional Consultant
• Strong expertise in Oracle HRMS, Core HR, Absence, Payroll, OLM, and SSHR modules
• Hands-on experience with PL/SQL, Oracle Forms, Reports, and BI Publisher
• Knowledge of Oracle Fast Formulas for payroll calculations
• Experience in troubleshooting and providing production support
• Strong understanding of Oracle HCM business processes and configurations
• Excellent problem-solving skills and the ability to work independently
• Good communication skills to interact with business stakeholders and technical teams

Associate

Full-time

Information Technology

IT Services and IT Consulting

Riyadh, Saudi Arabia • SAR 10,000.00 – SAR 18,000.00

Application Support Specialist with 2–3 years of experience in supporting ERP systems (Microsoft Dynamics 365 - D365), with a strong focus on HR applications. The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of enterprise applications, including D365 and HR platforms such as KayanHR. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach. Bilingual (Arabic/English) proficiency is required.

• Application Support: Provide technical support for Microsoft Dynamics 365 (D365) and other business/HR applications (e.g., KayanHR, Procore). Troubleshoot and resolve application-related issues reported by end-users. Monitor application performance and ensure system availability.
• User Assistance: Assist end-users with application functionality, workflows, and best practices. Conduct training sessions or create user guides to improve application adoption. Diagnose and resolve technical issues related to D365 modules (e.g., Sales, Customer Service, Finance, Supply Chain). Provide hands-on support for HR systems to ensure smooth end-user operations.

• Maintain detailed documentation of support requests, resolutions, and system configurations.
• Develop knowledge base articles for common issues.
• Organize and manage training sessions with end-users.
• Work closely with cross-functional teams (IT, HR, Finance, and vendors) to deliver effective solutions.
• Participate in application upgrades, testing, and deployment activities.
• Identify opportunities to improve application performance and user experience.
• Suggest and implement process improvements to enhance support efficiency.

Education:

• Bachelor’s degree/Advanced Diploma in Information Technology, Computer Science, or a related field.

Experience:

• 2–3 years of experience in application support, particularly in HR systems and ERP applications.
• Prior experience supporting Microsoft Dynamics 365 (D365) and business applications such as KayanHR and Procore.

Technical Skills:

• Basic understanding of SQL, Power Platform (Power BI, Power Apps, Power Automate), and integration tools.
• Experience with programming tools like X+ and .NET is a plus.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively in a team environment.

Language Skills:

• Bilingual proficiency in Arabic and English.

• Associate

• Full-time

• Information Technology

• Construction

We are looking for an experienced L2 Application Support professional to be based in Riyadh . The ideal candidate will have strong expertise in supporting B2B applications, API banking services, CBS (Finacle), and payment gateway systems. This role requires strong problem-solving skills and the ability to ensure smooth application performance while collaborating with cross-functional teams.

The role focuses on delivering high-quality application support for B2B services, APIs, and payment platforms, with an emphasis on reliable incident management and cross-team collaboration.

• Provide L2 application support for B2B applications, API banking services, CBS (Finacle), and payment gateway systems.
• Diagnose and resolve complex technical issues, escalating as needed and ensuring timely incident updates.
• Collaborate with cross-functional teams (development, infrastructure, and product) to maintain and improve application performance.
• Assist with monitoring, alerting, and incident management processes to minimize service impact.
• Communicate effectively with technical and non-technical stakeholders to articulate issues and resolutions.

• Bachelor’s Degree in Information Technology, Computer Engineering, or a related field.
• 5 to 8 years of experience in application support.
• Strong knowledge of B2B applications and common technical issues.
• Excellent problem-solving skills.
• Familiarity with API banking services , corporate banking functionalities , CBS (Finacle) , payment gateway s, and B2B interface services.
• Strong verbal and written communication skills; ability to clearly articulate technical issues to both technical and non-technical stakeholders and provide timely updates on incident resolution.
• Valid transferable Iqama.
• Currently residing in KSA, preferably in Riyadh.

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: IT Services and IT Consulting and Banking

Oracle HCM EBS Techno-Functional Consultant, with over 5 years of experience in Oracle E-Business Suite (EBS) HCM modules, including Core HR, Absence Payroll, Self-Service HR (SSHR), and related functionalities. The role requires a strong understanding of both technical and functional aspects of Oracle HCM, along with the ability to work closely with business users to implement, support, and enhance Oracle EBS HCM solutions.

Key Responsibilities:

• Implement, configure, and support Oracle HCM EBS modules (Core HR, Payroll, SSHR, and Payroll, etc.).
• Develop and customize reports using Oracle BI Publisher, SQL, and PL/SQL.
• Develop and troubleshoot Oracle Fast Formulas for payroll and benefits processing.
• Perform root cause analysis and resolve production support issues.
• Work closely with business users to gather requirements and provide system solutions.
• Participate in Oracle EBS upgrades, patching, and enhancements.
• Develop and execute test cases for system changes.
• Provide end-user training and documentation.

• Over 5 years of experience as an Oracle HCM EBS Techno-Functional Consultant.
• Strong expertise in Oracle HRMS, Core HR, Absence, Payroll, OLM, and SSHR modules.
• Hands-on experience with PL/SQL, Oracle Forms, Reports, and BI Publisher.
• Knowledge of Oracle Fast Formulas for payroll calculations.
• Experience in troubleshooting and providing production support.
• Strong understanding of Oracle HCM business processes and configurations.
• Excellent problem-solving skills and the ability to work independently.
• Good communication skills to interact with business stakeholders and technical teams.