121 l2 Support jobs in Saudi Arabia

Key Responsibilities

• Issue Investigation & Resolution
• Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
• Reproduce issues in test/staging environments to identify bugs or misconfigurations.
• Conduct detailed log analysis, SQL/database checks, and API validation.
• Classify and prioritize incidents based on severity and business impact.
• Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
• Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
• Communicate with business users or clients to gather additional information when needed.
• Provide workarounds or solutions while permanent fixes are being developed.
• Maintain knowledge base and support documentation.
• Prepare scripts or SQL queries to validate data or resolve issues.
• Perform basic configuration changes or updates in non-production environments.
• Conduct release verification and smoke testing after deployments.
• Analyze recurring issues to suggest long-term fixes or enhancements.
• Provide feedback to development/QA teams to improve application stability and usability.

Requirements

Technical Skills

• Strong understanding of various technologies (Java, .net and visual basic)
• Experience with web application architectures (e.g., client/server, REST APIs).
• Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
• Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and under pressure.

Requirements

Technical Skills

• Strong understanding of various technologies (Java, .net and visual basic)
• Experience with web application architectures (e.g., client/server, REST APIs).
• Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
• Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and under pressure.

We're seeking an experienced
L2 Support Team Lead
to oversee second-line support for enterprise applications built in
Java
,
.NET
, and
integration
technologies.

You'll lead a team of support engineers, manage priorities and SLAs, and remain hands-on with complex issue resolution.

What You'll Do

• Lead and mentor the L2 support team (Java / .NET / Integration).
• Prioritize incidents, ensure SLA compliance, and manage workloads.
• Act as escalation point for complex issues.
• Drive process improvements, documentation, and reporting.
• Collaborate with L3 dev, infra, and QA teams on root cause analysis.

What We're Looking For

• Proven experience in
  L2 Application Support
  and
  team leadership
  .
• Strong technical background in
  Java (Spring Boot)
  and
  .NET (ASP.NET Core)
  .
• Experience with
  integration tools
  (MQ, App Connect, API Connect).
• Solid knowledge of
  SQL
  ,
  Windows/Linux
  , and
  ITIL practices
  .
• Hands-on with
  ServiceNow / JIRA
  or similar ticketing systems.

Nice to Have

• ITIL Foundation certification.
• Experience with
  monitoring tools
  (ELK, Splunk, AppDynamics).
• Cloud knowledge (
  Azure / AWS
  ).
• CI/CD exposure (
  Jenkins, GitLab CI, Azure DevOps
  ).

If you're a strong communicator with a passion for mentoring and solving challenging technical issues — join us and help shape our support excellence

• 3–5 years in administration and change/incident ownership for the platform in banking.
• Provide L2-level support for IBM MQ + App Connect IIB + Datapower + Filenet + Kong API + CP4i in a mission-critical banking environment

Job Description:

**Team Leadership:** - Lead and manage the L2 application support team (Java, .NET, integration and GT-SUITE focus). - Assign workloads, set priorities, and ensure SLA compliance. - Provide mentorship, technical guidance, and performance evaluation.

**Technical Operations:** - Act as a point of escalation for complex technical issues from L1. - Investigate and resolve incidents related to Java and .NET-based web applications and GT-SUITE models/simulations. - Collaborate with L3 developers, QA, and infrastructure teams to ensure timely bug fixes and enhancements. - Support deployment, patching, and configuration management tasks.

**Documentation & Communication:** - Maintain accurate documentation for support procedures, known errors, and FAQs. - Prepare and present performance and incident reports to management. - Coordinate with business users, project managers, and technical teams for issue resolution and process improvements.

**GT-SUITE Specific Support:** - Support users in running GT-SUITE simulations, troubleshooting model errors, and ensuring license and environment availability. - Collaborate with engineering teams using GT-SUITE for modeling and validation to ensure uptime and support for simulation workflows

Mandatory skills description:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Hands-on experience supporting applications built in Java (Spring Boot, JSP, servlets) and .NET (ASP.NET MVC, .NET Core).

• Hands on experience in integration tools like Mq, APP connect and API connect

• Working knowledge of GT-SUITE including simulation support, licensing issues, and troubleshooting model runs.

• Proficient with SQL, Windows/Linux environments, and common web application architectures.

• Familiarity with ticketing systems (ServiceNow, JIRA, etc.) and ITIL service management practices.

Preferred Skills

• ITIL Foundation certification.

• Experience with monitoring/logging tools (e.g., ELK stack, Splunk, AppDynamics).

• Knowledge of cloud platforms (Azure or AWS) for hosting Java/.NET applications.

• Exposure to CI/CD tools like Jenkins, GitLab CI, or Azure DevOps.

• Familiarity with REST APIs, SOAP services, and web application security.

Soft Skills

• Strong leadership, coaching, and interpersonal skills.

• Excellent communication (verbal and written) with both technical and non-technical stakeholders.

• Analytical and problem-solving mindset with attention to detail.

• Ability to manage priorities under pressure and meet tight deadlines.

Language:

English: C2 Proficient

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Jeddah, Saudi Arabia | Posted on 05/26/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.

We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.

Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.

We are looking for a skilled and proactive L2 Support Engineer for our Mobile App Digital Banking platform. The ideal candidate will have strong communication skills and technical expertise to provide advanced troubleshooting, log analysis, and issue resolution. You will act as a key intermediary between end users and the development team, ensuring timely issue resolution and maintaining service quality in line with the SLA.

• Act as the first point of contact for escalated issues from L1 support.
  
• Analyze and troubleshoot issues related to the mobile app, backend services, and database systems.
  
• Perform root cause analysis using tools such as host logs, database queries, OpenShift, and Splunk.
  
• Assign bugs and issues to the appropriate teams (development, operations, etc.) based on initial analysis.
  
• Coordinate and follow up with the development team to ensure timely resolution of issues, adhering to SLA requirements.
  
• Collaborate with other technical teams (infrastructure, networking) when necessary to resolve complex issues.
  

• Monitor application logs and system performance to proactively identify potential issues.
  
• Generate regular incident and performance reports, providing insights to management regarding recurring issues and improvement opportunities.
  

• Familiarity with Java Spring framework, Oracle, SQL databases, and microservices architecture.
  
• Use SQL queries to identify and resolve database-related issues.
  
• Navigate and work within OpenShift environments for container management and troubleshooting.
  
• Analyze logs using Splunk for troubleshooting application and infrastructure issues.
  

• Ensure all incidents and requests are handled according to company-defined processes and SLA timelines.
  
• Maintain detailed records of issues, follow-up actions, and resolutions within the ticketing system.
  

• Bachelor's degree in Computer Science, Information Technology, or related field.
  

Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.

Technical Knowledge:

• Experience with Java Spring framework.
  
• Familiarity with OpenShift and Splunk for container management and log analysis.
  
• Proficient in troubleshooting and log analysis across multiple systems (Java Spring, Oracle, SQL, OpenShift, Splunk).
  
• Excellent problem-solving skills and logical thinking.
  
• Ability to understand and work with system workflows, including backend service flows and integrations.
  

• Experience with mobile banking applications and financial services platforms.
  
• Familiarity with ticketing systems and ITIL-based incident management processes.
  

Job Purpose:

To lead a technical team providing L2 production support for integration services, focusing on troubleshooting and resolving complex issues related to CP4I, OpenShift, and API Management platforms (e.g., Apigee).

Key Accountabilities:

• Lead a technical team responsible for production support in integration services.
• Perform daily health checks and proactively identify potential issues.
• Provide 24/7 on-call support to resolve critical incidents and emergencies.
• Troubleshoot complex integration issues, analyze logs, and diagnose root causes.
• Collaborate with cross-functional teams (developers, system administrators, stakeholders).
• Ensure compliance with SLAs, incident management, and operational objectives.
• Applying ITIL best practices in incident, problem, and change management.
• Guide team members in risk identification, resolution, and knowledge sharing.

Minimum Qualifications:

• Bachelor's degree in computer science, IT, or related field.

Minimum Experience:

• 4+ years of experience in IT with focus on integration technologies and production support.

Job-Specific Skills:

• Hands-on experience with CP4I, IIB, ACE, and API Management platforms (e.g., Apigee).
• Prior experience in 24/7 support and on-call rotations for mission-critical systems.
• Leadership or supervisory experience in production support environments
• Proficiency in CP4I, IIB, ACE, or similar middleware platforms.
• Strong knowledge of Apigee or other API Management solutions.
• Familiarity with REST, SOAP, JSON, XML, MQTT.
• Cloud integration services (IBM Cloud, AWS, Azure) and hybrid architectures.
• OS knowledge (Linux, Windows), networking, and security.
• Hands-on with Docker, Kubernetes, OpenShift.
• Scripting (Bash, Python) for automation and troubleshooting.
• Knowledge of DevOps practices, CI/CD, Git.
• Familiarity with ITIL and ITSM processes.
• Certifications in CP4I, IIB, Google Apigee or API Management platforms are preferred.

We are looking for an experienced
L2 Application Support
professional to be based in
Riyadh
. The ideal candidate will have strong expertise in supporting B2B applications, API banking services, CBS (Finacle), and payment gateway systems. This role requires strong problem-solving skills and the ability to ensure smooth application performance while collaborating with cross-functional teams.

Requirements:

• Bachelor's Degree in Information Technology, Computer Engineering, or a related field
• 5 to 8 years of experience in application support
• Strong knowledge of B2B applications and common technical issues
• Excellent problem-solving skills
• Familiarity with API banking services, corporate banking functionalities, CBS (Finacle), payment gateways, and B2B interface services
• Strong verbal and written communication skills are essential for this role.
• The candidate should be able to clearly articulate technical issues to both technical and non-technical stakeholders, collaborate effectively with team members, and provide timely updates on incident resolution
• Valid transferable Iqama
• Currently residing in KSA, preferably in Riyadh

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil