74 l2 Support jobs in Saudi Arabia

Join to apply for the L2 Support Engineer - Web Applications role at DXC Technology

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

• Issue Investigation & Resolution
• Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications
• Reproduce issues in test/staging environments to identify bugs or misconfigurations
• Conduct detailed log analysis, SQL/database checks, and API validation
• Classify and prioritize incidents based on severity and business impact
• Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings
• Collaborate with L1 and L3 teams during major incidents and post-incident reviews
• Communicate with business users or clients to gather additional information when needed
• Provide workarounds or solutions while permanent fixes are being developed
• Maintain knowledge base and support documentation
• Prepare scripts or SQL queries to validate data or resolve issues
• Perform basic configuration changes or updates in non-production environments
• Conduct release verification and smoke testing after deployments
• Analyze recurring issues to suggest long-term fixes or enhancements
• Provide feedback to development/QA teams to improve application stability and usability

• Strong understanding of various technologies (Java, .NET and Visual Basic)
• Experience with web application architectures (e.g., client/server, REST APIs)
• Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
• Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and under pressure

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Riyadh, Riyadh, Saudi Arabia 21 hours ago

This range is provided by Guidance Groove. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Title: Sprinklr AI L2 Support Engineer

Location: Riyadh, Saudi Arabia

Experience Required: 5 to 7 Years

Employment Type: Full-Time

Industry: Consulting / Digital Transformation

Department: Technical Support / Customer Success

As a fast-growing consulting firm specializing in digital transformation and customer experience solutions, we are seeking a Sprinklr AI L2 Support Engineer to join our client-facing support team in Riyadh . This role demands hands-on expertise in Sprinklr’s AI and automation tools, with a strong foundation in troubleshooting, configuration, and incident resolution. You will act as a bridge between our clients, technical teams, and the Sprinklr product suite, ensuring seamless platform performance and customer satisfaction.

• Provide Level 2 support for Sprinklr AI modules, including Smart Insights, automation rules, sentiment models, and rule-based classification.
• Troubleshoot technical issues escalated from L1 and ensure timely resolution within SLA.
• Perform deep-dive analysis of data flows, integration logs, and system behavior to identify and rectify complex issues.
• Collaborate with product and engineering teams to escalate platform bugs or enhancement requests.
• Maintain system documentation, RCA reports, and technical runbooks.
• Implement minor configurations, automation logic, and reporting changes based on client requests.
• Train and mentor junior support analysts to ensure service consistency and knowledge sharing.

• 5–7 years of proven experience in Sprinklr platform support with a focus on AI functionalities.
• Strong command of REST APIs, JSON, SQL, and understanding of data pipelines and AI workflows.
• Proficient in using tools like Postman, API consoles, debugging logs, and incident tracking systems (ServiceNow, Jira, etc.).
• Experience integrating Sprinklr with platforms like Salesforce, HubSpot, Oracle CX, or other CRMs.
• Knowledge of sentiment analysis, rule-based automation, and classification frameworks.
• Strong communication skills for interacting with cross-functional teams and enterprise clients.
• Ability to work in a fast-paced, SLA-driven, and customer-centric environment.
• ITIL Foundation certification (preferred).

• Sprinklr Certified Professional
• Experience supporting enterprise clients in digital marketing or customer experience domains
• Exposure to social media analytics and digital customer care strategies

Skills required include classification frameworks, Salesforce integration, Sprinklr platform support, customer experience, digital transformation, JSON, HubSpot integration, incident tracking systems, Oracle CX integration, Postman, rule-based automation, Sprinklr, REST APIs, data pipelines, debugging logs, API consoles, SQL, sentiment analysis, AI functionalities, and AI workflows.

• Mid-Senior level

• Full-time

• Information Technology

• IT Services and IT Consulting

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Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Jeddah, Saudi Arabia | Posted on 05/26/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.

We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.

Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.

We are looking for a skilled and proactive L2 Support Engineer for our Mobile App Digital Banking platform. The ideal candidate will have strong communication skills and technical expertise to provide advanced troubleshooting, log analysis, and issue resolution. You will act as a key intermediary between end users and the development team, ensuring timely issue resolution and maintaining service quality in line with the SLA.

• Act as the first point of contact for escalated issues from L1 support.
  
• Analyze and troubleshoot issues related to the mobile app, backend services, and database systems.
  
• Perform root cause analysis using tools such as host logs, database queries, OpenShift, and Splunk.
  
• Assign bugs and issues to the appropriate teams (development, operations, etc.) based on initial analysis.
  
• Coordinate and follow up with the development team to ensure timely resolution of issues, adhering to SLA requirements.
  
• Collaborate with other technical teams (infrastructure, networking) when necessary to resolve complex issues.
  

• Monitor application logs and system performance to proactively identify potential issues.
  
• Generate regular incident and performance reports, providing insights to management regarding recurring issues and improvement opportunities.
  

• Familiarity with Java Spring framework, Oracle, SQL databases, and microservices architecture.
  
• Use SQL queries to identify and resolve database-related issues.
  
• Navigate and work within OpenShift environments for container management and troubleshooting.
  
• Analyze logs using Splunk for troubleshooting application and infrastructure issues.
  

• Ensure all incidents and requests are handled according to company-defined processes and SLA timelines.
  
• Maintain detailed records of issues, follow-up actions, and resolutions within the ticketing system.
  

• Bachelor's degree in Computer Science, Information Technology, or related field.
  

Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.

Technical Knowledge:

• Experience with Java Spring framework.
  
• Familiarity with OpenShift and Splunk for container management and log analysis.
  
• Proficient in troubleshooting and log analysis across multiple systems (Java Spring, Oracle, SQL, OpenShift, Splunk).
  
• Excellent problem-solving skills and logical thinking.
  
• Ability to understand and work with system workflows, including backend service flows and integrations.
  

• Experience with mobile banking applications and financial services platforms.
  
• Familiarity with ticketing systems and ITIL-based incident management processes.
  

Overview

L2 Technical Support Engineer roles are escalation points for L1 Technical Support Engineers. They may be responsible for specialized support (e.g., VIP users or P1/P2 priority contacts). The Level 2 engineer facilitates knowledge transfer, identifies training needs for L1 engineers, and may contribute to knowledge bases. They work with a team of varied analytical abilities, ensure SLA delivery, and provide technical resolution to End Users (RDM) through remote troubleshooting tools. They report progress to the Team Lead and Manager and are expected to work in shifts.

Job Description

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor asks a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Provides feedback to help desk analysts on call maintenance, customer updates, and troubleshooting steps
• Identifies training needs and occasionally provides training for help desk analysts
• Aids knowledge transfer within the group
• Stays well versed in help desk policies, procedures, standards and documentation
• Performs new account creation/modification/deletion in UAM related roles
• Supports password resets and account unlocks for roles requiring higher permission levels
• Logs and validates all contacts in the Call Handling Database and manages end-to-end call status, providing regular updates to customers
• Completes follow-on actions and invokes escalation procedures within defined time frames
• Adheres to policies and procedures and works to achieve individual and team goals
• Protects confidential and sensitive information while complying with licensing, copyright and trademark legislation
• Demonstrates competent technical skill set and hands-on technical support experience
• Is required to be a Super User of Microsoft Office
• Ability to multi-task, prioritize, and manage commitments/deliverables
• Ability to work under tight deadlines and deliver business results
• Coaches L1 engineers to support their development needs and help them meet their goals
• Must possess excellent communication skills, high energy, and confidence

Riyadh, Saudi Arabia • Salary range: SAR 4,500.00 – SAR 10,000.00 • 1 month ago

Referrals increase your chances of interviewing at DXC Technology by 2x

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

We are seeking a skilled IT Helpdesk to maintain and support our IT infrastructure and hardware. The ideal candidate will provide first- and second-level technical support, troubleshoot issues, and ensure smooth operation of hardware, software, and network systems.

• Provide technical support to end-users for hardware, software, and network issues, and productivity applications (e.g., Microsoft Office 365).
• Troubleshoot desktops, laptops, printers, VoIP phones, mobile devices, network, and video conferencing systems.
• Provide remote and in-person support to users, including those working offsite.
• Respond to user requests via phone, email, or chat.
• Install, configure, and maintain IT devices including PCs, laptops, printers, scanners, VoIP phones, routers, switches, and peripherals.
• Document IT processes and maintain asset inventory.
• Ensure compliance with company IT policies and procedures.
• Escalate unresolved issues to higher-level support or relevant departments.
• Create, manage, and deactivate user accounts and permissions using Active Directory, Office 365, Azure AD, and other systems.
• Assist with onboarding/offboarding IT tasks (device provisioning, email setup, permissions, etc.).
• Create basic IT documentation, guides, and tutorials for end-users.
• Self-motivated, organized, and able to prioritize multiple tasks.
• Excellent communication and interpersonal skills.

• Diploma or bachelor’s degree in IT, Computer Science, or related field.
• Proven experience in technical support or IT helpdesk roles.
• Minimum of 2 years of experience.
• Good knowledge of Windows OS, networking basics, and IP configuration.
• Ability to troubleshoot independently.
• Bilingual in Arabic and English; native Arabic speaker preferred.

• Entry level

• Full-time

• Information Technology

• Construction and Broadcast Media Production and Distribution