182 l2 Support jobs in Saudi Arabia

Key Responsibilities:

• Handle day-to-day Level 2 (L2) defect analysis and resolution.

• Prepare and deploy fixes in SIT, coordinate UAT testing and pre-prod support.

• Work with business teams to respond to C2M upgrade-related queries.

• Participate in defect review, RCA preparation, and documentation delivery.

• Strong functional and technical understanding of Oracle C2M upgrade components.

• Experience with SOM and Device Management modules.

• Familiarity with ticketing tools (e.g., JIRA), version control, and testing cycles.

• Good communication skills for collaborating with business, QA, and infra teams.

• 3–5 years in administration and change/incident ownership for the platform in banking.
• Provide L2-level support for IBM MQ + App Connect IIB + Datapower + Filenet + Kong API + CP4i in a mission-critical banking environment

We're seeking an experienced
L2 Support Team Lead
to oversee second-line support for enterprise applications built in
Java
,
.NET
, and
integration
technologies.

You'll lead a team of support engineers, manage priorities and SLAs, and remain hands-on with complex issue resolution.

What You'll Do

• Lead and mentor the L2 support team (Java / .NET / Integration).
• Prioritize incidents, ensure SLA compliance, and manage workloads.
• Act as escalation point for complex issues.
• Drive process improvements, documentation, and reporting.
• Collaborate with L3 dev, infra, and QA teams on root cause analysis.

What We're Looking For

• Proven experience in
  L2 Application Support
  and
  team leadership
  .
• Strong technical background in
  Java (Spring Boot)
  and
  .NET (ASP.NET Core)
  .
• Experience with
  integration tools
  (MQ, App Connect, API Connect).
• Solid knowledge of
  SQL
  ,
  Windows/Linux
  , and
  ITIL practices
  .
• Hands-on with
  ServiceNow / JIRA
  or similar ticketing systems.

Nice to Have

• ITIL Foundation certification.
• Experience with
  monitoring tools
  (ELK, Splunk, AppDynamics).
• Cloud knowledge (
  Azure / AWS
  ).
• CI/CD exposure (
  Jenkins, GitLab CI, Azure DevOps
  ).

If you're a strong communicator with a passion for mentoring and solving challenging technical issues — join us and help shape our support excellence

Job Description:

**Team Leadership:** - Lead and manage the L2 application support team (Java, .NET, integration and GT-SUITE focus). - Assign workloads, set priorities, and ensure SLA compliance. - Provide mentorship, technical guidance, and performance evaluation.

**Technical Operations:** - Act as a point of escalation for complex technical issues from L1. - Investigate and resolve incidents related to Java and .NET-based web applications and GT-SUITE models/simulations. - Collaborate with L3 developers, QA, and infrastructure teams to ensure timely bug fixes and enhancements. - Support deployment, patching, and configuration management tasks.

**Documentation & Communication:** - Maintain accurate documentation for support procedures, known errors, and FAQs. - Prepare and present performance and incident reports to management. - Coordinate with business users, project managers, and technical teams for issue resolution and process improvements.

**GT-SUITE Specific Support:** - Support users in running GT-SUITE simulations, troubleshooting model errors, and ensuring license and environment availability. - Collaborate with engineering teams using GT-SUITE for modeling and validation to ensure uptime and support for simulation workflows

Mandatory skills description:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

• Hands-on experience supporting applications built in Java (Spring Boot, JSP, servlets) and .NET (ASP.NET MVC, .NET Core).

• Hands on experience in integration tools like Mq, APP connect and API connect

• Working knowledge of GT-SUITE including simulation support, licensing issues, and troubleshooting model runs.

• Proficient with SQL, Windows/Linux environments, and common web application architectures.

• Familiarity with ticketing systems (ServiceNow, JIRA, etc.) and ITIL service management practices.

Preferred Skills

• ITIL Foundation certification.

• Experience with monitoring/logging tools (e.g., ELK stack, Splunk, AppDynamics).

• Knowledge of cloud platforms (Azure or AWS) for hosting Java/.NET applications.

• Exposure to CI/CD tools like Jenkins, GitLab CI, or Azure DevOps.

• Familiarity with REST APIs, SOAP services, and web application security.

Soft Skills

• Strong leadership, coaching, and interpersonal skills.

• Excellent communication (verbal and written) with both technical and non-technical stakeholders.

• Analytical and problem-solving mindset with attention to detail.

• Ability to manage priorities under pressure and meet tight deadlines.

Language:

English: C2 Proficient

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

Key Responsibilities

• Issue Investigation & Resolution
• Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
• Reproduce issues in test/staging environments to identify bugs or misconfigurations.
• Conduct detailed log analysis, SQL/database checks, and API validation.
• Classify and prioritize incidents based on severity and business impact.
• Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
• Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
• Communicate with business users or clients to gather additional information when needed.
• Provide workarounds or solutions while permanent fixes are being developed.
• Maintain knowledge base and support documentation.
• Prepare scripts or SQL queries to validate data or resolve issues.
• Perform basic configuration changes or updates in non-production environments.
• Conduct release verification and smoke testing after deployments.
• Analyze recurring issues to suggest long-term fixes or enhancements.
• Provide feedback to development/QA teams to improve application stability and usability.

Requirements

Technical Skills

• Strong understanding of various technologies (Java, .net and visual basic)
• Experience with web application architectures (e.g., client/server, REST APIs).
• Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
• Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work independently and under pressure.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Note: DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

Join to apply for the L2 Support Engineer - Web Applications role at DXC Technology

The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.

• Issue Investigation & Resolution
• Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications
• Reproduce issues in test/staging environments to identify bugs or misconfigurations
• Conduct detailed log analysis, SQL/database checks, and API validation
• Classify and prioritize incidents based on severity and business impact
• Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings
• Collaborate with L1 and L3 teams during major incidents and post-incident reviews
• Communicate with business users or clients to gather additional information when needed
• Provide workarounds or solutions while permanent fixes are being developed
• Maintain knowledge base and support documentation
• Prepare scripts or SQL queries to validate data or resolve issues
• Perform basic configuration changes or updates in non-production environments
• Conduct release verification and smoke testing after deployments
• Analyze recurring issues to suggest long-term fixes or enhancements
• Provide feedback to development/QA teams to improve application stability and usability

• Strong understanding of various technologies (Java, .NET and Visual Basic)
• Experience with web application architectures (e.g., client/server, REST APIs)
• Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries
• Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus

• Strong analytical and problem-solving skills
• Excellent communication and documentation abilities
• Ability to work independently and under pressure

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Riyadh, Riyadh, Saudi Arabia 21 hours ago