70 l2 Support jobs in Saudi Arabia

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Jeddah, Saudi Arabia | Posted on 05/26/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.

We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.

Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.

We are looking for a skilled and proactive L2 Support Engineer for our Mobile App Digital Banking platform. The ideal candidate will have strong communication skills and technical expertise to provide advanced troubleshooting, log analysis, and issue resolution. You will act as a key intermediary between end users and the development team, ensuring timely issue resolution and maintaining service quality in line with the SLA.

• Act as the first point of contact for escalated issues from L1 support.
  
• Analyze and troubleshoot issues related to the mobile app, backend services, and database systems.
  
• Perform root cause analysis using tools such as host logs, database queries, OpenShift, and Splunk.
  
• Assign bugs and issues to the appropriate teams (development, operations, etc.) based on initial analysis.
  
• Coordinate and follow up with the development team to ensure timely resolution of issues, adhering to SLA requirements.
  
• Collaborate with other technical teams (infrastructure, networking) when necessary to resolve complex issues.
  

• Monitor application logs and system performance to proactively identify potential issues.
  
• Generate regular incident and performance reports, providing insights to management regarding recurring issues and improvement opportunities.
  

• Familiarity with Java Spring framework, Oracle, SQL databases, and microservices architecture.
  
• Use SQL queries to identify and resolve database-related issues.
  
• Navigate and work within OpenShift environments for container management and troubleshooting.
  
• Analyze logs using Splunk for troubleshooting application and infrastructure issues.
  

• Ensure all incidents and requests are handled according to company-defined processes and SLA timelines.
  
• Maintain detailed records of issues, follow-up actions, and resolutions within the ticketing system.
  

• Bachelor's degree in Computer Science, Information Technology, or related field.
  

Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.

Technical Knowledge:

• Experience with Java Spring framework.
  
• Familiarity with OpenShift and Splunk for container management and log analysis.
  
• Proficient in troubleshooting and log analysis across multiple systems (Java Spring, Oracle, SQL, OpenShift, Splunk).
  
• Excellent problem-solving skills and logical thinking.
  
• Ability to understand and work with system workflows, including backend service flows and integrations.
  

• Experience with mobile banking applications and financial services platforms.
  
• Familiarity with ticketing systems and ITIL-based incident management processes.
  

Jeddah, Saudi Arabia | Posted on 05/26/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.

We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.

Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.

We are looking for a skilled and proactive L2 Support Engineer for our Mobile App Digital Banking platform. The ideal candidate will have strong communication skills and technical expertise to provide advanced troubleshooting, log analysis, and issue resolution. You will act as a key intermediary between end users and the development team, ensuring timely issue resolution and maintaining service quality in line with the SLA.

• Act as the first point of contact for escalated issues from L1 support.
  
• Analyze and troubleshoot issues related to the mobile app, backend services, and database systems.
  
• Perform root cause analysis using tools such as host logs, database queries, OpenShift, and Splunk.
  
• Assign bugs and issues to the appropriate teams (development, operations, etc.) based on initial analysis.
  
• Coordinate and follow up with the development team to ensure timely resolution of issues, adhering to SLA requirements.
  
• Collaborate with other technical teams (infrastructure, networking) when necessary to resolve complex issues.
  

• Monitor application logs and system performance to proactively identify potential issues.
  
• Generate regular incident and performance reports, providing insights to management regarding recurring issues and improvement opportunities.
  

• Familiarity with Java Spring framework, Oracle, SQL databases, and microservices architecture.
  
• Use SQL queries to identify and resolve database-related issues.
  
• Navigate and work within OpenShift environments for container management and troubleshooting.
  
• Analyze logs using Splunk for troubleshooting application and infrastructure issues.
  

• Ensure all incidents and requests are handled according to company-defined processes and SLA timelines.
  
• Maintain detailed records of issues, follow-up actions, and resolutions within the ticketing system.
  

• Bachelor's degree in Computer Science, Information Technology, or related field.
  

Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.

Technical Knowledge:

• Experience with Java Spring framework.
  
• Familiarity with OpenShift and Splunk for container management and log analysis.
  
• Proficient in troubleshooting and log analysis across multiple systems (Java Spring, Oracle, SQL, OpenShift, Splunk).
  
• Excellent problem-solving skills and logical thinking.
  
• Ability to understand and work with system workflows, including backend service flows and integrations.
  

• Experience with mobile banking applications and financial services platforms.
  
• Familiarity with ticketing systems and ITIL-based incident management processes.
  

3 weeks ago Be among the first 25 applicants

Job Description

Job Description

L2 Technical Support Engineers are expected to be an escalation point for all L1 Technical Support Engineers. These roles could also be directly responsible for specialized support like VIP users or P1 / P2 priority contacts, etc. He / She periodically performs task list management checks to ensure timely resolution/escalation of service requests. The Level 2 is the primary facilitator of knowledge transfer and will proactively identify training requirements for L1 engineers. The Level 2 in some cases will contribute towards knowledge articles to various knowledge bases.

He / She would work with a team of varying analytical abilities and duties and map the same across to the internal process delivery. He / She will support the team on a day-day basis to consistently deliver on the SLA to the customer while meeting productivity measures and support in their development and performance enhancement. He / She would ensure all elevated calls are handled appropriately and provide technical resolution to End Users (RDM) through remote troubleshooting tools. He / She would also be required to report progress to TL and Manager on an ongoing basis. He / She will be required to demonstrate willingness to working in shifts.

Responsibilities

The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:

• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
• Identifies training needs and occasionally provides training for help desk analysts
• Aid knowledge transfer within the group
• Remain well versed in help desk policies, procedures, standards and documentation
• New account creation / modification / deletion in UAM related roles
• Supporting password resets and account unlocks in roles requiring higher permission levels
• Log/Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status
• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
• Adhere to Policies & Procedures and work to achieve individual and team goals
• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation
• Demonstrate competent technical skill set & hands on technical support experience
• Is required to be a Super User of Microsoft Office
• Ability to multi-task and prioritize while being able to manage commitments / deliverables
• Ability to work under tight deadlines and deliver business results
• Ability to coach L1 engineers to support their development needs and help them meet their goals
• Must possess Excellent Communication skills / high energy and confidence
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Job Description:

L2 Technical Support Engineers are expected to be an escalation point for all L1 Technical Support Engineers. These roles could also be directly responsible for specialized support like VIP users or P1 / P2 priority contacts, etc. He / She periodically performs task list management checks to ensure timely resolution/escalation of service requests. The Level 2 is the primary facilitator of knowledge transfer and will proactively identify training requirements for L1 engineers. The Level 2 in some cases will contribute towards knowledge articles to various knowledge bases.

He / She would work with a team of varying analytical abilities and duties and map the same across to the internal process delivery. He / She will support the team on a day-day basis to consistently deliver on the SLA to the customer while meeting productivity measures and support in their development and performance enhancement. He / She would ensure all elevated calls are handled appropriately and provide technical resolution to End Users (RDM) through remote troubleshooting tools. He / She would also be required to report progress to TL and Manager on an ongoing basis. H e / She will be required to demonstrate willingness to working in shifts.

Responsibilities

The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:

• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps

• Identifies training needs and occasionally provides training for help desk analysts

• Aid knowledge transfer within the group

• Remain well versed in help desk policies, procedures, standards and documentation

• New account creation / modification / deletion in UAM related roles

• Supporting password resets and account unlocks in roles requiring higher permission levels

• Log/ Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate

• Adhere to Policies & Procedures and work to achieve individual and team goals

• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation

• Demonstrate competent technical skill set & hands on technical support experience

• Is required to be a Super User of Microsoft Office

• Ability to multi-task and prioritize while being able to manage commitments / deliverables

• Ability to work under tight deadlines and deliver business results

• Ability to coach L1 engineers to support their development needs and help them meet their goals

• Must possess Excellent Communication skills / high energy and confidence

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere .

Job Description:

L2 Technical Support Engineers are expected to be an escalation point for all L1 Technical Support Engineers. These roles could also be directly responsible for specialized support like VIP users or P1 / P2 priority contacts, etc. He / She periodically performs task list management checks to ensure timely resolution/escalation of service requests. The Level 2 is the primary facilitator of knowledge transfer and will proactively identify training requirements for L1 engineers. The Level 2 in some cases will contribute towards knowledge articles to various knowledge bases.

He / She would work with a team of varying analytical abilities and duties and map the same across to the internal process delivery. He / She will support the team on a day-day basis to consistently deliver on the SLA to the customer while meeting productivity measures and support in their development and performance enhancement. He / She would ensure all elevated calls are handled appropriately and provide technical resolution to End Users (RDM) through remote troubleshooting tools. He / She would also be required to report progress to TL and Manager on an ongoing basis. H e / She will be required to demonstrate willingness to working in shifts.

Responsibilities

The primary responsibilities of a L2 Technical Support Engineer (which could include multiple specialized roles is mentioned below, but not limited to:

• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps

• Identifies training needs and occasionally provides training for help desk analysts

• Aid knowledge transfer within the group

• Remain well versed in help desk policies, procedures, standards and documentation

• New account creation / modification / deletion in UAM related roles

• Supporting password resets and account unlocks in roles requiring higher permission levels

• Log/ Validate all contacts in Call Handling Database and manage end to end all calls logged, providing regular updates to customers on call status

• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate

• Adhere to Policies & Procedures and work to achieve individual and team goals

• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation

• Demonstrate competent technical skill set & hands on technical support experience

• Is required to be a Super User of Microsoft Office

• Ability to multi-task and prioritize while being able to manage commitments / deliverables

• Ability to work under tight deadlines and deliver business results

• Ability to coach L1 engineers to support their development needs and help them meet their goals

• Must possess Excellent Communication skills / high energy and confidence

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here .

We are looking for a skilled and proactive L2 Support Engineer for our Mobile App Digital Banking platform. The ideal candidate will have strong communication skills and technical expertise to provide advanced troubleshooting, log analysis, and issue resolution. You will act as a key intermediary between end users and the development team, ensuring timely issue resolution and maintaining service quality in line with the SLA.

• Incident Management:
  
  
  • Act as the first point of contact for escalated issues from L1 support.
    
  • Analyze and troubleshoot issues related to the mobile app, backend services, and database systems.
    
  • Perform root cause analysis using tools such as host logs, database queries, OpenShift, and Splunk.
    
  • Assign bugs and issues to the appropriate teams (development, operations, etc.) based on initial analysis.
    
• Collaboration:
  
  
  • Coordinate and follow up with the development team to ensure timely resolution of issues, adhering to SLA requirements.
    
  • Collaborate with other technical teams (infrastructure, networking) when necessary to resolve complex issues.
    
• Monitoring and Reporting:
  
  
  • Monitor application logs and system performance to proactively identify potential issues.
    
  • Generate regular incident and performance reports, providing insights to management regarding recurring issues and improvement opportunities.
    
• Knowledge of Technology:
  
  
  • Familiarity with Java Spring framework, Oracle, SQL databases, and microservices architecture.
    
  • Use SQL queries to identify and resolve database-related issues.
    
  • Navigate and work within OpenShift environments for container management and troubleshooting.
    
  • Analyze logs using Splunk for troubleshooting application and infrastructure issues.
    
• Process Adherence:
  
  
  • Ensure all incidents and requests are handled according to company-defined processes and SLA timelines.
    
  • Maintain detailed records of issues, follow-up actions, and resolutions within the ticketing system.
    

• Bachelor's degree in Computer Science, Information Technology, or related field.
  
• 2-4 years of experience in technical support or a related role, preferably within digital banking or financial services.
  
  
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical stakeholders.
  
  
• Technical Knowledge:
  
  
  • Experience with Java Spring framework.
    
  • Strong SQL skills for database queries (Oracle preferred).
    
  • Familiarity with OpenShift and Splunk for container management and log analysis.
    
  • Proficient in troubleshooting and log analysis across multiple systems (Java Spring, Oracle, SQL, OpenShift, Splunk).
    
  • Excellent problem-solving skills and logical thinking.
    
  • Ability to understand and work with system workflows, including backend service flows and integrations.
    

• Experience with mobile banking applications and financial services platforms.
  
• Familiarity with ticketing systems and ITIL-based incident management processes.
  

Join to apply for the Help Desk Specialist role at McDonald's Saudi Arabia Central, Eastern, & Northern Regions .

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McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. The menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.

About the Role

Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald’s stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.

Responsibilities

• Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
• Identify and escalate urgent technical issues to the appropriate teams.
• Communicate with users and resolve IT-related problems efficiently.
• Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
• Set up phones, fax machines, and internet connections for store staff.
• Respond to technical questions from users regarding new store systems.
• Prepare and submit system and hardware update reports to Senior Store Support.

Qualifications & Requirements

• 1 to 2 years experience in a related field
• Good knowledge of Microsoft operating systems, hardware, and software
• Bachelor's Degree in Information Technology or related field
• Analytical Skills
• Communication Skills
• Interpersonal Skills
• Problem Solving Skills
• Bilingual in Arabic and English is a plus

• Associate

• Full-time

• Consulting

• Construction

Referrals increase your chances of interviewing at McDonald's Saudi Arabia Central, Eastern, & Northern Regions by 2x.

Get notified about new Help Desk Specialist jobs in Riyadh, Saudi Arabia .

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Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field