70 l1 Support jobs in Saudi Arabia
Managed L1 Support Engineer
Posted 11 days ago
Job Viewed
Job Description
Introduction: This Scope of Work defines the framework for the provision of a Level 1 Support Engineer as part of a managed service model. The goal is to ensure smooth day-to-day IT operations and first-line user support within the client’s environment.
Objective: To deliver professional Level 1 support services that address end-user IT needs, contribute to operational stability, and align with the client’s internal IT processes and service standards.
Service Scope: the L1 Support Engineer will work under the managed service model to support the client's IT team in delivering reliable and efficient user support. The service includes general IT assistance, operational support, and coordination with higher-level technical teams where applicable. This engagement will follow the client’s guidelines and escalation procedures. The engineer will be integrated into the existing IT support framework to ensure seamless service delivery.
Qualifications: The assigned engineer will have relevant experience and technical knowledge suitable for L1 support responsibilities, with strong communication skills and a customer-focused approach.
Tools and Access: The client will provide the necessary access to systems, tools, and resources required for the delivery of the service.
Commercials: Details regarding pricing, billing cycle, and contract terms to be addressed separately upon mutual agreement
#J-18808-LjbffrL1 Technical Support Engineer
Posted 11 days ago
Job Viewed
Job Description
We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.
Key Responsibilities:
• • Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system.
• • Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking.
• • Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.).
• • Join computers to the domain and set up user profiles.
• • Install basic software and drivers as per company standards.
• • Provide support for printers (connectivity, drivers, configuration).
• • Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation.
• • Maintain accurate records of work and ticket statuses in the service desk system.
• • Assist with user onboarding and offboarding procedures.
• • Deliver consistent and high-quality customer service with a focus on minimizing downtime.
• • Diploma or bachelor's degree in information technology, Computer Science, or related field.
• • 2–4 years of experience in an IT Helpdesk or Technical Support role.
• • Familiarity with: - Windows operating systems (Windows 10/11) - Basic network troubleshooting (IP, DNS, connectivity) - Microsoft Active Directory (user accounts, domain join) - Printer installation and troubleshooting
• • Excellent communication and interpersonal skills.
• • Customer service oriented with a positive attitude.
• • Ability to work independently and within a team.
• • Time management and organizational skills. Preferred Certifications (Not Mandatory):
• • CompTIA A+.
• • Microsoft Certified: Modern Desktop Administrator Associate.
• • ITIL Foundation (Basic understanding of service management).
#J-18808-LjbffrL1 Technical Support Engineer
Posted today
Job Viewed
Job Description
We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.
Key Responsibilities:
• • Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system.
• • Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking.
• • Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.).
• • Join computers to the domain and set up user profiles.
• • Install basic software and drivers as per company standards.
• • Provide support for printers (connectivity, drivers, configuration).
• • Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation.
• • Maintain accurate records of work and ticket statuses in the service desk system.
• • Assist with user onboarding and offboarding procedures.
• • Deliver consistent and high-quality customer service with a focus on minimizing downtime.
• • Diploma or bachelor's degree in information technology, Computer Science, or related field.
• • 2–4 years of experience in an IT Helpdesk or Technical Support role.
• • Familiarity with: - Windows operating systems (Windows 10/11) - Basic network troubleshooting (IP, DNS, connectivity) - Microsoft Active Directory (user accounts, domain join) - Printer installation and troubleshooting
• • Excellent communication and interpersonal skills.
• • Customer service oriented with a positive attitude.
• • Ability to work independently and within a team.
• • Time management and organizational skills. Preferred Certifications (Not Mandatory):
• • CompTIA A+.
• • Microsoft Certified: Modern Desktop Administrator Associate.
• • ITIL Foundation (Basic understanding of service management).
#J-18808-LjbffrHelp Desk Specialist
Posted today
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Job Description
Join to apply for the Help Desk Specialist role at McDonald's Saudi Arabia Central, Eastern, & Northern Regions .
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McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. The menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle.
About the Role
Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald’s stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.
Responsibilities
- Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
- Identify and escalate urgent technical issues to the appropriate teams.
- Communicate with users and resolve IT-related problems efficiently.
- Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
- Set up phones, fax machines, and internet connections for store staff.
- Respond to technical questions from users regarding new store systems.
- Prepare and submit system and hardware update reports to Senior Store Support.
Qualifications & Requirements
- 1 to 2 years experience in a related field
- Good knowledge of Microsoft operating systems, hardware, and software
- Bachelor's Degree in Information Technology or related field
- Analytical Skills
- Communication Skills
- Interpersonal Skills
- Problem Solving Skills
- Bilingual in Arabic and English is a plus
- Associate
- Full-time
- Consulting
- Construction
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#J-18808-LjbffrHelp Desk Technician
Posted 11 days ago
Job Viewed
Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Help Desk Technician
Posted 11 days ago
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Job Description
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
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Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
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#J-18808-LjbffrHelp Desk Technician
Posted 11 days ago
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
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Help Desk Technician
Posted 16 days ago
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
Help Desk Lead - Ksa
Posted today
Job Viewed
Job Description
- **
Salary **- As Per Market Standards
- ** Language Proficiency** - Arabic and English
- ** Location **- Kingdom of Saudi Arabia
- ** Nationality **- Saudi Nationals (because of visa quota availability)
**Responsibilities**:
- Responsible for managing and supporting a team of help desk technicians & the outsource support team.
- Establish best practices through the entire technical support process
- Follow up with Business Users to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Mentor the team, Provide training, conduct performance evaluations and generate feedback reports for management.
- Make recommendations to improve operational efficiency.
- Communicate with Users and provide in-person and phone support, if required.
- Troubleshoot and resolve technical issues.
- Manage escalations and ensure any issues are resolved in a timely manner.
**Requirements**:
- Must have hands-on experience for supporting Windows Client Operating system
- Good analytical, debugging, communication skills and ability to quickly learn new technologies
- Must have Support Experience on Fortinet VPN Client, VPN Client, Active Directory
- Must be ITIL Certified
- Bachelor's degree in computer science, information technology, or a related field.
- At least 5 years of experience as a Help Desk Manager or in a technical support role.
- Prior experience in fashion Retail Industry
- Ability to work under pressure.
- Excellent leadership and people management skills.
**Job Information**:
Industry
- IT Services
Work Experience
- 5+ years
City
- Riyadh
State/Province
- Riyadh
Country
- Saudi Arabia
Zip/Postal Code
- 11564
Desktop Support Engineer L1 - SA
Posted 9 days ago
Job Viewed
Job Description
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
Start your journey with Excis and grow with us!
What You’ll Do
- Ensure smooth daily IT operations at BH-owned locations, responding to user needs promptly and professionally.
- Deliver onsite hands-and-feet support for server, network, and desktop infrastructure as directed by TechM or BH remote teams.
- Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
- Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
- Maintain IT inventory, coordinate vendor support, and assist with procurement and equipment triage under BH policies.
- Support recurring meetings, events, and after-hours activities as required on a T&M basis.
- Collaborate with internal technical teams on infrastructure projects, OT networks, and security-related deployments.
What You Need:
- 2–3 years of experience in desktop support or IT service delivery.
- Solid troubleshooting skills in hardware/software, network basics, and mobile device support.
- Intermediate proficiency in English and fluency in the local language.
- Familiarity with enterprise service tools, SLAs, ticketing systems, and IT best practices.
- Proven ability to prioritize, escalate as needed, and ensure timely incident resolution within customer-mandated metrics.
- Fluency in English & Arabic
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis in Saudi Arabia and be at the forefront of IT support excellence! #J-18808-Ljbffr