109 l1 Support jobs in Saudi Arabia

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Company Description

TechMantra Global is a leading Technology, Consulting, and Outsourcing company that partners with global technology leaders such as Microsoft, Salesforce, Oracle, and Sitecore. We specialize in Salesforce CRM, Azure Cloud solutions, Power Apps, Power BI, and other analytics tools. Established to provide strategic IT solutions, we ensure higher levels of security, productivity, efficiency, and reliability. TechMantra Global operates in India, UAE, and Gulf Countries, delivering innovative and cutting-edge IT services to meet evolving business needs.

Role Description

This is a full-time, on-site role located in Riyadh for an Information Technology Help Desk position. The primary responsibilities include providing technical support, troubleshooting network and system issues, ensuring network security, and offering excellent customer service to resolve client IT problems efficiently. The role also involves maintaining IT infrastructure, managing user accounts, and collaborating with other IT team members.

Qualifications

• Strong skills in Network Administration and Information Technology
• Proficient in Troubleshooting and Network Security
• Excellent Customer Service skills
• Effective communication skills and ability to work collaboratively
• Ability to work on-site in Riyadh
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus
• Prior experience in a similar role is beneficial

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

Company Description

SAT Microsystems is a leading IT Service Provider renowned for developing innovative solutions that reduce business costs and complexity in Saudi Arabia, UAE, and 8 other countries. Hundreds of businesses worldwide rely on us to secure, manage, and support their IT operations. This extensive network gives us unparalleled insight into new technology and industry trends. SAT Microsystems helps companies elevate their digitalization efforts with services ranging from Managed IT and Cyber Security to IoT and Business Process Outsourcing.

Role Description

This is a full-time remote role for a L1 Desktop Support Engineer (Saudi nationals only). The Desktop Support Engineer will be responsible for providing technical support and troubleshooting for desktop computers, printers, and computer hardware. Daily tasks include diagnosing and resolving issues, setting up and configuring systems, and supporting end-users to ensure smooth IT operations.

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• 2–4 years of experience in IT support / desktop support / end-user services.
• Strong troubleshooting skills in hardware, software, and network issues.
• Hands-on experience with Microsoft Windows, Active Directory, O365, and ticketing systems.
• Knowledge of ITIL processes (Incident, Request, Change).
• Familiarity with endpoint security tools (antivirus, encryption, etc.).
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work under pressure.
• Troubleshooting Wired, Wireless and VPN Network Active Directory and Office applications.
• Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more.
• Installation and troubleshooting Desktop/Laptop's Operating System.
• Handling escalated issues and routed to the next level for assistance.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Relevant certifications (preferred): CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation.
• Must be ready to work from oil rigs within & outside Saudi Kingdom.

Role Overview:

As part of Cisco's Customer Experience (CX) organization, this role supports the
Cisco Managed Services (CMS)
team, which delivers high-impact lifecycle services to Cisco's top-tier clients. The CMS team plays a pivotal role in enabling security outcomes through advisory, integration, and managed services—leveraging Cisco's industry-leading security portfolio.

The L1 Front Office Engineer will be the first point of contact for technical support, ensuring timely and effective resolution of incidents across multiple domains including Network, Data Center, Security, and Voice.

Key Responsibilities:

• Serve as the initial technical support interface for incident management across various technology domains.
• Perform first-level troubleshooting and escalate complex issues to second and third-level support teams as needed.
• Manage and document support tickets, ensuring accurate tracking of actions and resolutions.
• Collaborate with a diverse, global team to maintain service excellence and customer satisfaction.

Qualifications:

• Strong verbal and written communication skills.
• Solid analytical and technical problem-solving abilities.
• Ability to work effectively in a multicultural and geographically distributed team.
• Flexibility to work in late afternoon and evening shifts as required.

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

OPSWAT is looking for an energetic and client-oriented Associate Technical Support Engineerto join our Customer Success Support team in a junior role. You will be responsible foroverseeing the installation and maintenance of OPSWAT products. Yourduties will include optimizing software application performance, installing updates, and performing debugging procedures. You willmanage customer issues with OPSWAT’s applications to ensurethey are resolved quickly and satisfactorily.

What You Will Be Doing

• The Associate Support Engineer needs a working understanding of multiple IT domains and have the ability to grow and strengthen their knowledge in these areas.
• Manage and resolve customer issues with OPSWAT Products and gain an understanding of how OPSWAT products integrate into a client’s architecture.
• Participates in testing and installing new software releases and application system upgrades.
• Review queues of open tickets and ensure each ticket is being handled appropriately.
• Works with internal and external infrastructure teams and vendors to resolve hardware and software issues, including escalations.
• Work with application developers and the internal infrastructure team to troubleshoot applications.
• Participate in engineering and configuring technical solutions for applications, systems implementations, and upgrades.
• Provide phone support and chat support as required.
• Continuously improve technical knowledge of OPSWAT products.
• Coordinate with engineering and QA teams to administer code migrations in production.
• This is a position where you need a little knowledge to begin with, and we are going to mature you into a well-rounded IT engineer.

What We Need from You

• Bachelor’s degree in CS, MIS, or equivalent discipline.
• 1 - 2 years of technical support experience
• Experience in Linux (Ubuntu and CentOS), Windows, and MAC
• Experience with some network and virtualization.

It Would Be Nice If You Had

• Experience with Cybersecurity products

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

Junior Technical Support Engineer (fresh graduate)

Technical Support

Israel

Professional Service Consultant (Delivery Engineer)

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