164 l1 Support jobs in Saudi Arabia

Introduction: This Scope of Work defines the framework for the provision of a Level 1 Support Engineer as part of a managed service model. The goal is to ensure smooth day-to-day IT operations and first-line user support within the client’s environment.

Objective: To deliver professional Level 1 support services that address end-user IT needs, contribute to operational stability, and align with the client’s internal IT processes and service standards.

Service Scope: the L1 Support Engineer will work under the managed service model to support the client's IT team in delivering reliable and efficient user support. The service includes general IT assistance, operational support, and coordination with higher-level technical teams where applicable. This engagement will follow the client’s guidelines and escalation procedures. The engineer will be integrated into the existing IT support framework to ensure seamless service delivery.

Qualifications: The assigned engineer will have relevant experience and technical knowledge suitable for L1 support responsibilities, with strong communication skills and a customer-focused approach.

Tools and Access: The client will provide the necessary access to systems, tools, and resources required for the delivery of the service.

Commercials: Details regarding pricing, billing cycle, and contract terms to be addressed separately upon mutual agreement

We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.

Key Responsibilities:

• • Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system.

• • Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking.

• • Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.).

• • Join computers to the domain and set up user profiles.

• • Install basic software and drivers as per company standards.

• • Provide support for printers (connectivity, drivers, configuration).

• • Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation.

• • Maintain accurate records of work and ticket statuses in the service desk system.

• • Assist with user onboarding and offboarding procedures.

• • Deliver consistent and high-quality customer service with a focus on minimizing downtime.

• • Diploma or bachelor's degree in information technology, Computer Science, or related field.

• • 2–4 years of experience in an IT Helpdesk or Technical Support role.

• • Familiarity with: - Windows operating systems (Windows 10/11) - Basic network troubleshooting (IP, DNS, connectivity) - Microsoft Active Directory (user accounts, domain join) - Printer installation and troubleshooting

• • Excellent communication and interpersonal skills.

• • Customer service oriented with a positive attitude.

• • Ability to work independently and within a team.

• • Time management and organizational skills. Preferred Certifications (Not Mandatory):

• • CompTIA A+.

• • Microsoft Certified: Modern Desktop Administrator Associate.

• • ITIL Foundation (Basic understanding of service management).

We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.

Key Responsibilities:

• • Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system.

• • Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking.

• • Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.).

• • Join computers to the domain and set up user profiles.

• • Install basic software and drivers as per company standards.

• • Provide support for printers (connectivity, drivers, configuration).

• • Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation.

• • Maintain accurate records of work and ticket statuses in the service desk system.

• • Assist with user onboarding and offboarding procedures.

• • Deliver consistent and high-quality customer service with a focus on minimizing downtime.

• • Diploma or bachelor's degree in information technology, Computer Science, or related field.

• • 2–4 years of experience in an IT Helpdesk or Technical Support role.

• • Familiarity with: - Windows operating systems (Windows 10/11) - Basic network troubleshooting (IP, DNS, connectivity) - Microsoft Active Directory (user accounts, domain join) - Printer installation and troubleshooting

• • Excellent communication and interpersonal skills.

• • Customer service oriented with a positive attitude.

• • Ability to work independently and within a team.

• • Time management and organizational skills. Preferred Certifications (Not Mandatory):

• • CompTIA A+.

• • Microsoft Certified: Modern Desktop Administrator Associate.

• • ITIL Foundation (Basic understanding of service management).

Technical Support:

• Providing first-line technical assistance to end-users for hardware, software, and network issues.
• Troubleshooting and resolving technical problems via phone, email, or in person.
• Walking users through problem-solving steps.
• Escalating complex issues to higher-level support teams.
• Maintaining a log of support requests and resolutions.

System Administration:

• Installing, configuring, and maintaining computer systems and applications.
• Managing user accounts and permissions.
• Monitoring system performance and identifying potential issues.
• Performing system backups and ensuring data security.
• Implementing and maintaining network infrastructure.
• Contributing to IT projects and upgrades.

Requirements

• He must have at least 6 years experience
• He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
• Providing technical support for systems and networks and solving problems Effectively.
• Managing, configuring and enabling assistance systems and networks To ensure continuity.
• Implement security procedures and monitor network performance.
• Provide technical guidance to users and achieve higher Satisfaction levels.

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Overview

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the . military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email : interacts with (., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP / Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and / or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and / or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

Qualifications

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP / IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a . government security investigation and must meet eligibility requirements for access to classified information.

EOE / M / F / Vet / Disabled

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled