71 l1 Support jobs in Saudi Arabia

Introduction

This Scope of Work defines the framework for the provision of a Level 1 Support Engineer as part of a managed service model. The goal is to ensure smooth day-to-day IT operations and first-line user support within the client's environment.

To deliver professional Level 1 support services that address end-user IT needs, contribute to operational stability, and align with the client's internal IT processes and service standards.

The L1 Support Engineer will work under the managed service model to support the client's IT team in delivering reliable and efficient user support. The service includes general IT assistance, operational support, and coordination with higher-level technical teams where applicable. This engagement will follow the client's guidelines and escalation procedures. The engineer will be integrated into the existing IT support framework to ensure seamless service delivery.

Qualifications: The assigned engineer will have relevant experience and technical knowledge suitable for L1 support responsibilities, with strong communication skills and a customer-focused approach.

The client will provide the necessary access to systems, tools, and resources required for the delivery of the service.

Details regarding pricing, billing cycle, and contract terms to be addressed separately upon mutual agreement.

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.

Key Responsibilities:

• • Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system.

• • Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking.

• • Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.).

• • Join computers to the domain and set up user profiles.

• • Install basic software and drivers as per company standards.

• • Provide support for printers (connectivity, drivers, configuration).

• • Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation.

• • Maintain accurate records of work and ticket statuses in the service desk system.

• • Assist with user onboarding and offboarding procedures.

• • Deliver consistent and high-quality customer service with a focus on minimizing downtime.

• • Diploma or bachelor's degree in information technology, Computer Science, or related field.

• • 2–4 years of experience in an IT Helpdesk or Technical Support role.

• • Familiarity with: - Windows operating systems (Windows 10/11) - Basic network troubleshooting (IP, DNS, connectivity) - Microsoft Active Directory (user accounts, domain join) - Printer installation and troubleshooting

• • Excellent communication and interpersonal skills.

• • Customer service oriented with a positive attitude.

• • Ability to work independently and within a team.

• • Time management and organizational skills. Preferred Certifications (Not Mandatory):

• • CompTIA A+.

• • Microsoft Certified: Modern Desktop Administrator Associate.

• • ITIL Foundation (Basic understanding of service management).

We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.

• Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system
• Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking
• Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.)
• Join computers to the domain and set up user profiles
• Install basic software and drivers as per company standards
• Provide support for printers (connectivity, drivers, configuration)
• Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation
• Maintain accurate records of work and ticket statuses in the service desk system
• Assist with user onboarding and offboarding procedures
• Deliver consistent and high quality customer service with a focus on minimizing downtime

• Diploma or bachelor’s degree in information technology, Computer Science, or related field
• 2-4 years of experience in an IT Helpdesk or Technical Support role
• Familiarity with Windows operating systems (Windows 10/11)
• Basic network troubleshooting (IP, DNS, connectivity)
• Microsoft Active Directory (user accounts, domain join)
• Printer installation and troubleshooting
• Excellent communication and interpersonal skills
• Customer service oriented with a positive attitude
• Ability to work independently and within a team
• Time management and organizational skills

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (Basic understanding of service management)

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

We are seeking a skilled IT Helpdesk to maintain and support our IT infrastructure and hardware. The ideal candidate will provide first- and second-level technical support, troubleshoot issues, and ensure smooth operation of hardware, software, and network systems.

• Provide technical support to end-users for hardware, software, and network issues, and productivity applications (e.g., Microsoft Office 365).
• Troubleshoot desktops, laptops, printers, VoIP phones, mobile devices, network, and video conferencing systems.
• Provide remote and in-person support to users, including those working offsite.
• Respond to user requests via phone, email, or chat.
• Install, configure, and maintain IT devices including PCs, laptops, printers, scanners, VoIP phones, routers, switches, and peripherals.
• Document IT processes and maintain asset inventory.
• Ensure compliance with company IT policies and procedures.
• Escalate unresolved issues to higher-level support or relevant departments.
• Create, manage, and deactivate user accounts and permissions using Active Directory, Office 365, Azure AD, and other systems.
• Assist with onboarding/offboarding IT tasks (device provisioning, email setup, permissions, etc.).
• Create basic IT documentation, guides, and tutorials for end-users.
• Self-motivated, organized, and able to prioritize multiple tasks.
• Excellent communication and interpersonal skills.

• Diploma or bachelor’s degree in IT, Computer Science, or related field.
• Proven experience in technical support or IT helpdesk roles.
• Minimum of 2 years of experience.
• Good knowledge of Windows OS, networking basics, and IP configuration.
• Ability to troubleshoot independently.
• Bilingual in Arabic and English; native Arabic speaker preferred.

• Entry level

• Full-time

• Information Technology

• Construction and Broadcast Media Production and Distribution

• Troubleshooting and Problem Solving: Diagnosing and resolving technical issues related to hardware, software, network, and applications for end-users. This includes identifying the root cause of problems and implementing effective solutions
• Technical Assistance: Providing first-level technical support to end-users via phone, email, chat, or in person. This involves answering questions, providing guidance, and resolving issues promptly and professionally
• Hardware and Software Support: Installing, configuring, and maintaining computer hardware, software, and peripherals. This may include setting up new workstations, troubleshooting hardware failures, and installing software updates
• Network Support: Basic network troubleshooting, including resolving connectivity issues, configuring network devices, and monitoring network performance. This may involve working with routers, switches, and firewalls
• Documentation: Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a help desk system or knowledge base. This also includes creating user guides and documentation for common issues
• System Monitoring: Monitoring systems and infrastructure for potential issues and proactively addressing them to minimize downtime
• Escalation: Escalating complex or unresolved issues to higher-level support teams or vendors
• User Training: Providing basic training to end-users on the use of hardware, software, and other IT resources
• Asset Management: Tracking and managing IT assets, including computers, peripherals, and software licenses
• Collaboration: Working closely with other IT team members and departments to ensure seamless IT service delivery
• Security: Adhering to security policies and procedures to protect sensitive data and systems
  
  

• Education: A bachelor's degree in Engineering
• Saudi Nationality is a Must , or if you are a non-Saudi engineer you must hold a valid residence permit (Iqama) and comply fully with all relevant employment regulations in the Kingdom of Saudi Arabia.

AI-Powered Cyberattacks: How to Detect, Prevent & Defend Against Intelligent Threats

OPSWAT , a global leader in IT, OT , and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks, secure their devices, and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1,700 organizations, governments, and institutions globally, solidifying our role in protecting the world’s critical infrastructure and securing our way of life.

The Position

This position is at our front lines, actively coordinating between engineering, sales, and our customers. You will assist in supporting our catalog of cybersecurity products from troubleshooting issues for clients who have deployed our products to innovating exciting ways to help us always improve our products. Every day will have interesting new problems to solve across our entire technology stack - from hardware and software applications to managing client cases as the go-to expert. You should be excited to learn, teach, and collaborate! The goal is to ensure the smooth operations of a variety of channels aiming for maximum efficiency.

What You Will Be Doing

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal team and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as they exist in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to provide and teach knowledge they have to their team. Willing to learn and grow with knowledge they may lack.

What We Need From You

• 3 to 5 years of experience (remotely and hands on) in overall troubleshooting of application and environment support including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and react well under pressure in a constantly changing, fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills with not only your immediate group, but with other internal and customer facing groups.

It Would Be Nice If You Had

• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for MacOS, Windows Server, Virtualization (VMWare, Hyper-V, Docker, other), Databases (Postgres, SQL, MySQL, other), Email Systems (Exchange, G Suite, other), Cloud (AWS, Azure, Google Cloud, other), Encryption methods (SSL, TLS, Bitlocker, other) Experience at a tier 2/3 support level.
• Experience with business or homegrown application support including utilizing and understanding API's (REST, other).
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, hubs, load balancers, servers, desktops, and SAN/NAS. Operation Technology (OT) experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment where equal employment opportunities are extended to all employees and applicants, free of discrimination and harassment of any type. All employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other category protected by federal, state, or local laws.

Recruiting Agencies: we do not accept unsolicited resumes from third party agencies for any of our open positions. To submit resumes for our jobs, there must be a recruiting contract approved by our legal team and endorsed by both parties. We are currently not accepting additional 3rd party agencies at this time.

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Cybersecurity Content Writer

Junior Technical Support Engineer (fresh graduate)

About Uplift

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

Our client, a diversified holding company based in Riyadh, is seeking an experienced Technical Support Engineer. The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.

Location: Riyadh, Kingdom of Saudi Arabia.

Reports To: Technical Support Manager or Deputy CEO.

Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance, troubleshoot technical issues, and contribute to product development and improvement according to best engineering practices.

• Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
• Monitor maintenance activities, promptly resolve technical faults, and ensure effective troubleshooting.
• Oversee quality control processes during manufacturing and operational phases.
• Train staff and end-users on device operation and maintenance procedures.
• Prepare and update technical documentation, manuals, and guidelines.
• Collaborate closely with manufacturing, quality assurance, sales, and marketing teams to meet product and market requirements.
• Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
• Prepare and develop technical proposals and presentations for clients, working alongside sales and marketing teams.
• Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.

• Bachelors degree in Mechatronics, Electronics, Mechanical Engineering, or a related engineering discipline.
• Minimum of 5 years experience in technical support or applied engineering, preferably within control systems or industrial products.
• Strong knowledge of electronic and mechanical control systems.
• Excellent problem-solving and technical communication skills.
• Proficient in spoken and written English.
• Detail-oriented with a high degree of accuracy.
• Quick learner with adaptability to new technologies.
• Strong organizational and time management skills.
• Proactive, able to work under pressure.
• Excellent communication skills and ability to collaborate within a multidisciplinary team.

At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each persons qualifications and performance.

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Overview

Job Overview: Hiring highly motivated and technically skilled Technical Support Manager & Sales professional to join our growing Battery Energy Storage Systems (BESS) division in BYD.

Location: Poland, Germany, Netherlands, Spain, Italy and UK.

• Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
• Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
• Assist in the design and integration of BESS with transmission lines and grid infrastructure.
• Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
• Deliver technical presentations and product demonstrations to clients and internal teams.
• Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
• Familiarize with bidding procedures and technical solutions.

• Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
• 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
• Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
• Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
• Willingness to travel for client meetings and project site visits.

Preferred Skills:

• Familiarity with renewable energy markets (solar, wind) and their integration with BESS.