11 Knowledge Management jobs in Saudi Arabia

*About Us *
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role
As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara's Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence.
This role is based on site in our Riyadh office.
*Your Responsibilities:
Knowledge Base & Help Center *

• Own the structure and maintenance of Tamara's internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise
*Experience & Background *

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

*Skills & Tools *

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

*Skills & Tools *

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,Checkout.com , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices

Your role

As a Content Specialist at Tamara, you will shape how our Customer Experience team communicates, learns, and operates. Your core mission will be to build and maintain high-impact internal and external content, including Knowledge Base (KB) articles, Help Center resources, chatbot flows. This role is critical to ensuring operational consistency, agent empowerment, and self-service success — all through content that is structured, accessible, and always up to date.

The selected candidate will be part of the end-to-end revamp of Tamara’s Knowledge Base within first six months, collaborating closely with Ops, Product, and Training to embed content governance and drive content-led service excellence. This role is based on site in our Riyadh office.

Your Responsibilities:

Knowledge Base & Help Center

• Own the structure and maintenance of Tamara’s internal Knowledge Base and external Help Center (for both customers and merchants).
• Redesign content as part of the KB revamp, ensuring usability, accuracy, and compliance.
• Apply user-centered design principles to content structure and taxonomy.

Training & Internal Communications

• Collaborate with the Training and Quality teams to convert process/policy updates into digestible learning materials.
• Develop internal quick guides on new product and process launches.
• Work with SMEs to document tribal knowledge and embed it into structured documentation.

Chatbot & Automation Content

• Design and optimize chatbot content flows that improve containment and reduce contact rate.
• Create fallback content and escalation triggers based on conversation intents.

Content Governance

• Establish and enforce content review cadences and ownership models with relevant teams.
• Track usage, search failures, and content helpfulness to inform continuous improvement.
• Define and report content hygiene metrics to leadership (e.g., % outdated content, feedback volume).

Cross-functional Collaboration

• Act as the main content POC for Product, Tech, Legal, Marketing, and Compliance teams for all CX-related documentation.
• Partner with stakeholders to ensure communication clarity, speed to update, and knowledge consistency across functions.

Your expertise

Experience & Background

• 2–3 years of experience in CX content, knowledge management, technical writing, or internal communications.
• Demonstrated experience managing structured content across multiple audiences and touchpoints.
• Prior exposure to fast-paced tech or fintech environments is a plus.

Skills & Tools

• Excellent writing and editing skills in English and Arabic.
• Proficiency in content management platforms such as Contentful, Zendesk Guide, or similar content management platforms.
• Strong understanding of the CX ecosystem (agent workflows, customer journeys, ticketing systems).
• Familiarity with chatbot platforms, training design, or microlearning formats is a plus.
• Ability to collaborate with technical and non-technical stakeholders.
• Organized, deadline-oriented, and comfortable managing multiple content streams.

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Reports to: SDU – Delivery Partnerships Lead

Objective / Purpose

The Knowledge Sharing Director will design and lead Qiddiya's knowledge-sharing framework across the Development and Delivery ecosystem. The role ensures that lessons learned, best practices, and key insights are captured, disseminated, and embedded across Business Units, Delivery Partners, and contractors. The position requires a creative yet operational leader who can foster a culture of transparency, accountability, and continuous learning.

Technical Responsibilities

1. Develop and lead Qiddiya's knowledge-sharing strategy across all Business Units and Delivery Partners.
2. Design and manage lessons learned forums, best practice exchanges, and cross-BU workshops.
3. Engage with different organizational levels to ensure knowledge is tailored to the right stakeholders.
4. Promote transparency by ensuring key lessons and practices are institutionalized across the delivery ecosystem.
5. Build partnerships with Delivery Partners, contractors, and SMEs to capture and exchange best practices.
6. Develop systems and tools (knowledge repositories, dashboards, newsletters) to enable efficient knowledge sharing.
7. Work closely with the Digital Delivery Director to maximize the use of data and digital platforms in knowledge dissemination.
8. Benchmark knowledge management approaches against giga-projects and leading GCC organizations.
9. Promote a culture of accountability and continuous improvement through structured knowledge cycles.
10. Represent Qiddiya in external forums to showcase its commitment to knowledge-driven delivery.

Internal Stakeholders

• SDU – Delivery Partnerships Lead – Strategic oversight.
• Business Units – Engagement to capture and share lessons learned.
• Commercial, Planning, and Digital Delivery Directors – Alignment on cross-functional knowledge.
• CDU – Integration of knowledge-sharing outputs into enterprise reporting and training.

External Stakeholders

• Delivery Partners, PMCs, and SMEs – Participation in knowledge-sharing initiatives.
• Contractors and Suppliers – Collaboration on applied lessons and innovations.
• Industry Forums / Knowledge Platforms – Benchmarking and representation of Qiddiya.

• Degree: Bachelor's or Master's in Business Administration, Knowledge Management, or Engineering.
• Experience: 15+ years in large-scale project delivery, with at least 5 years in knowledge management, organizational learning, or performance improvement roles.
• Licenses / Certifications: PMP, PgMP, or KM-related certifications (e.g., APQC, ISO desirable.
• Skills: Strong facilitation and communication skills; ability to design and lead forums; creativity combined with operational discipline; proven ability to embed a culture of continuous improvement.

Reports to:
SDU - Delivery Partnerships Lead

Objective / Purpose
The Knowledge Sharing Director will design and lead Qiddiya's knowledge-sharing framework across the Development and Delivery ecosystem. The role ensures that lessons learned, best practices, and key insights are captured, disseminated, and embedded across Business Units, Delivery Partners, and contractors. The position requires a creative yet operational leader who can foster a culture of transparency, accountability, and continuous learning.

Technical Responsibilities

• Develop and lead Qiddiya's knowledge-sharing strategy across all Business Units and Delivery Partners
• Design and manage lessons learned forums, best practice exchanges, and cross-BU workshops
• Engage with different organizational levels to ensure knowledge is tailored to the right stakeholders
• Promote transparency by ensuring key lessons and practices are institutionalized across the delivery ecosystem
• Build partnerships with Delivery Partners, contractors, and SMEs to capture and exchange best practices
• Develop systems and tools (knowledge repositories, dashboards, newsletters) to enable efficient knowledge sharing
• Work closely with the Digital Delivery Director to maximize the use of data and digital platforms in knowledge dissemination
• Benchmark knowledge management approaches against giga-projects and leading GCC organizations
• Promote a culture of accountability and continuous improvement through structured knowledge cycles
• Represent Qiddiya in external forums to showcase its commitment to knowledge-driven delivery

Internal Stakeholders

• SDU - Delivery Partnerships Lead - Strategic oversight
• Business Units - Engagement to capture and share lessons learned
• Commercial, Planning, and Digital Delivery Directors - Alignment on cross-functional knowledge
• CDU - Integration of knowledge-sharing outputs into enterprise reporting and training

External Stakeholders

• Delivery Partners, PMCs, and SMEs - Participation in knowledge-sharing initiatives
• Contractors and Suppliers - Collaboration on applied lessons and innovations
• Industry Forums / Knowledge Platforms - Benchmarking and representation of Qiddiya

Requirements

• Degree: Bachelor's or Master's in Business Administration, Knowledge Management, or Engineering
• Experience: 15+ years in large-scale project delivery, with at least 5 years in knowledge management, organizational learning, or performance improvement roles
• Licenses / Certifications: PMP, PgMP, or KM-related certifications (e.g., APQC, ISO desirable
• Skills: Strong facilitation and communication skills; ability to design and lead forums; creativity combined with operational discipline; proven ability to embed a culture of continuous improvement

Summary:

The IT Governance Consultant is responsible for developing, implementing, and advising on IT governance frameworks to ensure alignment with organizational goals, compliance requirements, and industry best practices. This role works closely with stakeholders to establish policies, procedures, and controls that promote effective IT management and risk mitigation.

Key Responsibilities:

• Develop and implement IT governance frameworks (e.g., COBIT, ITIL, ISO/IEC
• Assess the organization's IT processes and identify areas for improvement.
• Advise on aligning IT strategies with business objectives.
• Support in defining IT policies, standards, and procedures.
• Monitor compliance with IT governance and regulatory requirements.
• Conduct risk assessments and recommend mitigation plans.
• Provide consulting services on IT controls, audits, and compliance.
• Collaborate with IT and business units to ensure effective communication and governance practices.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Certifications such as COBIT, ITIL, ISO 27001, or CGEIT are preferred.
• Strong understanding of IT governance, risk management, and compliance.
• Excellent communication and consulting skills.
• Contract Duration:
  6 months

Responsibilities:

• Description
• Quality Assurance Management:
• Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.

• Develop and update procedures for documenting complaints and conducting investigations.

• Testing:

• Implement comprehensive testing strategies to ensure product quality.
• Manage software testing tools and modern technologies.

• Analyze test results and provide recommendations for improvement.

• Auditing:

• Conduct regular audits to ensure compliance with quality standards.

• Collaborate with legal audit teams to ensure organizational objectives are met.

• Governance, Risk, and Compliance (aGRC):

• Develop and implement IT governance frameworks.
• Monitor compliance with local and international regulations.
• Identify potential risks and establish mitigation strategies.

Requirements:

Experience in quality assurance, with a strong understanding of standards like ISO-2000.

Strong analytical and problem-solving skills.

Familiarity with defect management and software testing tools.

Ability to work in cross-functional teams and engage with stakeholders.

The Technology Governance, Risk, and Compliance (GRC) Senior Specialist at ALJ Enterprises, you will play a key role in leading the effective management and oversight of Technology governance, risk management, and compliance activities across the organization. You will be responsible for developing and maintaining a robust framework for identifying, assessing, and mitigating Technology-related risks, as well as ensuring compliance with relevant regulations and industry standards.

You will contribute to the continuous improvement and optimization of Technology GRC processes and procedures to enhance the overall security posture of the organization.

Responsibilities

• :Manage Technology GRC activities, including the development and maintenance of ALJ Enterprises policies and procedures, in collaboration with ALJ Enterprises and ALJ Corporate teams
• .Support the development and implementation of an Technology GRC framework, policies, and procedures to manage Technology -related risks effectively and ensure compliance with regulatory requirements and industry standards
• .Assist in establishing and maintaining an Technology risk management program that includes risk identification, assessment, prioritization, mitigation, and monitoring
• .Conduct regular Technology and Digital risk assessments and gap analyses to identify potential vulnerabilities and areas for improvement
• .Collaborate with Technology, Digital, Innovation, and business stakeholders to define and implement controls and mitigation strategies to address identified risks
• .Monitor regulatory developments and industry trends to ensure ongoing compliance with relevant laws, regulations, and best practices and escalate any potential issues as needed
• .Assist in the execution of Technology compliance activities, including audits, assessments, and certifications, to validate adherence to established policies and standards
• .Provide guidance and support to Technology teams and business units on GRC-related matters, including risk identification, assessment methodologies, and compliance requirements
• .Support the development and delivery of training programs and awareness initiatives in collaboration with IT corporate and HR to promote a culture of compliance and risk awareness across the organization
• .Assist in managing relationships with internal and external auditors, regulators, and other third-party stakeholders involved in Technology GRC activities
• .Participate in incident response and remediation efforts in coordination with relevant stakeholders to address security incidents and compliance violations

.Requirements

• :Bachelor's degree in Information Technology, Computer Science, Business Administration, or related field. A professional certification in Technology governance, risk management, or compliance (e.g., CISA, CISM, CRISC, CISSP) is a plus
• .Minimum of 5 years of experience in Technology governance, risk management, compliance, or related fields
• .Good understanding of Technology governance frameworks, standards, and best practices (e.g., COBIT, ISO 27001, NIST Cybersecurity Framework)
• .Experience in participating in Technology GRC programs in complex organizational environments
• .Knowledge of regulatory requirements and compliance frameworks relevant to the organization's industry and geographical footprint
• .Strong analytical, problem-solving, and decision-making skills, with the ability to assess and prioritize risks effectively
• .Strong communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization
• .Ability to work collaboratively in a cross-functional environment and effectively manage relationships with internal and external stakeholders
• .Fluency in English is required, and proficiency in Arabic is a plus

.

Job Title: MIS Specialist

Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.

Our businesses represent some of the world's leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners' needs has driven our success.

From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.

Applying our vast experience in the automotive sector, we've used our expertise and operations infrastructure to diversify into new sectors that contribute to the 'infrastructure of life' in the MENAT region.

Financial Job Dimensions

Degree of supervision

General supervision over operational activities

Level of Authority

Limited Authority over daily functional operation

Purpose of the Job

Responsible for conducting of business analyses and strategic support through the maintenance of the Management Information System (MIS) database and preparing data analysis reports to be submitted to the management as basis

Key Accountabilities: Description

Generate/prepare business objects Sales report channel and entity-wise

Assisting the MIS team in gathering and liaising all the required data and reports from relevant stakeholders for timely submission

Organizing monthly management review meetings, supporting preparation of presentations, generating reports needed, Minutes of Meeting (M.O.M.) preparation, and follow-up

Monitoring the Power BI reports database to ensure its accessibility for the MIS Team and higher management

Key Accountabilities: Performance Indicators

No. of submitted reports in a weekly Basis

No. of submitted pieces in a Monthly Basis

No. of checking the system in weekly Basis

Major Activities

Provides technical assistance to MIS Finance in preparing financial report

Prepare and manage database for PowerBI dashboards and financial reports

Organizing and facilitating meetings and training for MIS Team activities, including workshops

Tracking all the MIS team activities and priorities

Securing information for MIS documentation and provide support to allow smooth operation and easy system maintenance

Generate SAP COPA financial reports and provide required analysis

Provides administrative support for MIS tools supported by ALJ IT, including maintaining the inventory of tools and documentation library

Taking notes and tracking of all action items for meetings and other stakeholders

Perform other duties and responsibilities as required

Follow-ups KPI & MIS related activities/issues in order to meet the agreed timeline with all stakeholders

Follow-ups ALJID, ALJR, ALJAW Progress in order to meet the requirement of the management

Introduce Kaizen ideas and "Know-How" in order to improve the KPI & MIS functions

Research & develop new design of MIS presentations, reports

Job Context

• The job requires advanced knowledge in power BI
• The job has direct impact over managing to generate the business object sales report channel.
• The job holder has direct impact over managing and ensuring the accessibility of power BI reports database to MIS team

Framework, Boundaries & Decision Making Authority

The job holder is responsible over organizing and facilitating meetings and training for MIS Team activities

Organizational / Functional Strategic Focus

The job holder has a crucial supporting role in providing technical assistance to MIS Finance in preparing financial report

The job has a crucial supporting role in conducting business analysis via the maintenance of MIS

Minimum Qualifications

Bachelors in Business Administration, MIS or equivalent

Minimum Experience

3-4) years in Business Administration/ Analysis with two (2) years' experience in Vehicle Logistic.

Job-Specific Skills

Proficient in computer software such as MS Office, Business Object, and other applications

• Very good analytical skills
• Very good Problem-solving skills
• Very good follow-up capability

Languages

English is a must, Arabic Preferred

Special Certifications / Membership

Competencies

Adaptability (Individual Contributor)

Collaboration (Individual Contributor)

Development of Self & Others (Individual Contributor)

Guest First (Individual Contributor)

Innovation (Individual Contributor)

Problem Solving (Individual Contributor)

Why Work for Us?

With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.

Our values guide the way we work with our business partners, within our communities, and with each other.

Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.

المسمى الوظيفي:
محلل نظم معلومات

المدينه:
الرياض

مده التدريب:
تدريب تمهير 6 شهور

الهدف من التدريب:

اكتساب المهارات العملية في تحليل وتصميم نظم المعلومات، ودعم فرق تقنية المعلومات في تطوير حلول تقنية تلبي احتياجات العمل.

المتطلبات:

• درجة البكالوريوس في نظم المعلومات، علوم الحاسب، أو تخصص ذو صله ( حديث تخرج ) .
• معرفة أساسية بتحليل النظم، قواعد البيانات، وتصميم العمليات.
• مهارات تواصل وتحليل جيدة.
• إجادة استخدام برامج Office وأدوات تحليل البيانات.
• مهارات تواصل وتنظيم قوية بالعربية والإنجليزية.
• غير موظف حاليًا (شرط تمهير).

المهام والمسؤوليات:

• جمع وتحليل متطلبات المستخدمين والجهات المعنية.
• المساهمة في إعداد وثائق تحليل النظام وتصميم العمليات.
• دعم فرق التطوير في فهم المتطلبات وتحويلها إلى حلول تقنية.
• اختبار الأنظمة وتوثيق الملاحظات والمشكلات.
• المشاركة في تحسين العمليات التقنية وتقديم اقتراحات تطوير.
• إعداد تقارير دورية عن التقدم والنت