394 Key Customer jobs in Saudi Arabia

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Group secretaries and members

Business managers & Sales

Cross Functional Departments

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Manage and oversee the relationship with all Group Secretaries of groups across the regions and maintain rapport.

• Analyse customer complaints, issues, trends and behavior across all groups across the regions to collect key information to aim in identifying possible complaints and resolutions and avoid complaints.

• Build a strong relationship with Operational units like membership, Back office and customer service, Reimbursement claims teams to deliver on agreed on service levels.

• Ensure excellent relationship and satisfaction of Group RM's across the regions.

• Implement policies and procedures and projects and all communications required such as Kaizens and Continuous Improvements.

• Satisfy escalated customer issues by answering inquiries and resolving complaints.

• Proactively monitor, manage and implement the service plans and team performance for Key Accounts support ensuring All operational KPI's are met.

• Manage the daily unit's operations to ensure the highest level of efficiency and compliance with policies, procedures, and process

• Ensure the necessary resources and tools are available for quality customer service delivery by accurately forecasting workload

• Monitor daily operations and take required decisions to maintain and improve processes in line with Key Performance Indicators

• Prioritize and delegate work tasks to ensure effective unit operations

• Ensure and facilitate goal setting; manage and constantly review individual performance

• Provide regular feedback, coaching and development

• Motivate, empower and enable direct reports by providing the necessary tools and support required to achieve the organizational development objectives

• Strong background in customer service in telecommunication, insurance, hospitals, banks or FMCG.
• Able to multitask and work well under stress.
• Commercial skills in combination with service focused mindset.
• Strong trouble shooting, problem-solving and analytical skills.
• Excellent follow up skills.
• Excellent Communication and negotiation skills.

Job Title: Key Account & Channel Marketing Manager (Extra & Lulu)

Location: Riyadh, Saudi Arabia

Salary: 12,000–17,000 SAR (≈ 4,050–4,590 USD)

About Company

A leading global brand in consumer electronics, dedicated to providing innovative and reliable digital accessories. With the rapid growth of the Saudi market, we are creating a new role to strengthen our partnerships with top retail chains.

Position Background

This role has been newly established due to the expansion of the employer's business in Saudi Arabia. The focus is to manage and grow our presence in Extra and Lulu channels—covering full-channel entry, daily operations, account management, and new product launches. The mission is to solve on-the-ground challenges, ensure smooth product listings, and build offline bestsellers. Candidates must have deep management experience with these two distributors (Extra & Lulu).

Key Responsibilities:

Develop and execute sales and integrated marketing plans to achieve sales targets in Extra & Lulu channels.

Collaborate closely with distributors to penetrate deeper into key accounts, manage new product listings and EOL items, and ensure product exposure aligns with company strategy.

Support offline sales initiatives: conduct shop visits, optimize product displays in key stores, and launch in-store marketing campaigns to maximize brand visibility.

Analyze market performance using 4P theory and PSI management (weekly/monthly/quarterly/annual), track competitor activities, and recommend competitive strategies to increase market share.

Requirements:

Bachelor's degree or above, with 3+ years of experience in consumer electronics, key account/channel management, or related marketing roles.

Must have hands-on management experience with Extra and Lulu distributors.

Strong analytical, problem-solving, and strategic thinking skills.

Excellent communication skills in English and Arabic.

A collaborative leader and team player with cross-cultural adaptability.

Willingness to travel across different cities within Saudi Arabia.

Why Join us?

Be part of a fast-growing international brand.

Take ownership of a newly created, high-impact role in a rapidly expanding market.

Work directly with top-tier retail partners in Saudi Arabia.

Competitive compensation package with growth opportunities.

If you are passionate about this career direction, we would love to hear from you. Please submit your CV to this post or )

This is not a managerial or team leadership role. The title "Key Account Manager" reflects the level of seniority and ownership we expect, but this is a pure sales hunter role for top performers who can close enterprise deals.

Company Description

At Remotely, we redefine how businesses manage their operations with an innovative platform that simplifies processes and drives efficiency. Our all-in-one solution helps businesses achieve operational excellence through features such as a smart task library, flexible operational guide, efficient ticketing system, live performance tracking, and instant reporting. Remotely empowers businesses to optimize operations, focus on what matters, and achieve consistent results—all through one powerful platform.

Role Description

This is a full-time role for a Sales Specialist - SAAS located on-site in Riyadh, Saudi Arabia. The Sales Specialist will be responsible for identifying potential clients, demonstrating our SAAS solution, closing sales deals, and managing customer relationships. Day-to-day tasks include conducting sales presentations, handling customer inquiries, participating in training sessions, and collaborating with the sales management team to strategize and achieve sales targets.

Qualifications

• 3−5 years of proven success in SAAS Sales.
• Fluency in Arabic and English is required.
• Strong Communication and Customer Management skills.
• Experience in conducting client demo sessions.
• High level of accountability and time management.
• Excellent problem-solving skills and a proactive attitude.
• Bachelor’s degree in Business, Marketing, or a related field.
• Must be able to work on-site in Riyadh, Saudi Arabia.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Sales and Business Development

Industries : IT System Operations and Maintenance

Internal Job Title: Key Account Engineer - SEC

Business: Lucy Switchgear Arabia

Location: Jeddah, Saudi Arabia

Job Reference No: 3520

Overall sales activities to manage the Lucy Electric business with SEC throughout Saudi Arabia.

The role will be based in Saudi Arabia. Visits to all regions under your responsibility will be required. You will undertake duties to maintain and improve the efficiency, quality, and service provided by the LSA management and sales teams.

Meet sales targets for the Lucy Electric business.

• SEC Sales Management – ensure SEC account achieves its monthly/annual sales targets, measured monthly against SIOP targets.
• Create and execute focused business plans for existing, emerging, and new potential markets within SEC, aligned with the 5-year MTP, with yearly reviews comparing MTP with year-end results.
• Manage all aspects of the Lucy Electric relationship with SEC, including delivery, after-sales orders, timely payments, and resolving pending issues with the technical department.
• Identify and develop new markets for Lucy products and services; forecast quarterly and annual profits within the SEC account, reviewed annually.
• Develop and measure the performance of existing contacts in SEC as part of account management.
• Assist in selecting appropriate marketing tools to develop business with SEC, with yearly reviews based on partner feedback.
• Manage administrative office staff to enable focus on sales and business development for SEC.
• Identify new product opportunities by surveying SEC needs and trends, tracking competitors, and recommending product lines.
• Contribute to the strategic direction of the business as a member of the Lucy Switchgear Arabia sales team, with yearly reviews based on achievements in the industrial market and added value.

• Bachelor’s Degree in Electrical or Mechanical Engineering.
• Self-driven with strong business acumen.

• Strategic sales and business development
• Customer management and operations
• Meticulous with tenders and quotes
• Contract negotiations
• Developing and maintaining effective stakeholder relationships
• Budgeting and forecasting

• Strong entrepreneurial skills, focus on delivery, team and business development, structured thinking.

If this opportunity interests you, we encourage you to apply today! Our application process is quick and easy.

We’re looking for a key account officer to play a crucial role in managing relationships with key clients of our company. The ideal candidate's primary responsibility is contracting the customers, providing the needed support for the process of vehicle deliveries, and ensuring the achievement of operational efficiency.

Responsibilities:

• Successfully identifies and captures customer requirements and follows up on customer orders to ensure delivery within requirements.
• Ensures high customer satisfaction with services, ensuring repeat business and positive referrals for the Leasing Division.
• Responsible for opening and closing contracts in the system for contracting clients.
• Issuing authorization for the car recipient in (Tamm) program.
• Maintain records of vehicle deliveries and receipts to contract customers.
• Provides requisite support for process development and implementation as required to ensure achievement of operational efficiency.
• Coordinate and develop product presentations based on seasons.
• Sending a monthly invoice to the contracting authority with the company at the specified time.
• Follow up on collecting the amounts due from the contracting authority and ensure that the collection is done on time.
• Any other duties/responsibilities assigned by the manager

Requirements:

• Diploma or bachelor's degree in any related field
• 1-2 years of experience in a key account or customer service in the Car rental field
• High communication skills
• English and Arabic language skills

Entry level

Full-time

Business Development, Customer Service, and Sales

Industries: Motor Vehicle Manufacturing, Truck Transportation, and Transportation, Logistics, Supply Chain and Storage