131 Key Customer jobs in Saudi Arabia

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members’ inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Member Service Support

• Promote BA services by supporting members to utilize services (Tebtom, Rahatkom, Telemedicine, etc) and keep members engaged with company services.
• Guide members on points of contact for queries and communication.
• Update members on insurance coverage details, follow up cases, inquiries and responses with full support
• Complete transactions and answering members' inquiries on time by aligning with internal departments to reach excellent customer satisfaction
• Manage assigned projects with Kaizen methodology to contribute in business improvement and enhancing customer experience

Membership Transactions

• Add and delete members and update member information and coverage class as per group secretary request for the policy coverage
• Validate documents, contact information and link members to CCHI for membership amendments and complete the missing documents in the upolad process.
• Validate medical claims received by members and request for missing documents required for submission
• Ensure that added members have received membership confirmation and follow up on pending claims.
• Update members on pending claims and provider requests and justify rejections
• Recover rejected pre-authorization requests and support to revise the rejected requests

Join to apply for the Key Account Executive role at Jamjoom Pharma

Join to apply for the Key Account Executive role at Jamjoom Pharma

Get AI-powered advice on this job and more exclusive features.

To execute the company’s sales strategies by managing assigned key accounts, building strong customer relationships, and achieving defined sales targets. The Key Account Executive plays a vital role in expanding product awareness, driving business growth, and delivering outstanding customer service within the assigned area.

• Key Responsibilities
  
  

• Achieve or exceed assigned sales targets for specific products in the designated territory or accounts.
• Ensure implementation of monthly and quarterly activity plans to support target delivery.
  
  

• Maintain and grow relationships with assigned key accounts, acting as the primary point of contact.
• Ensure proper documentation of all key account activities and maintain updated customer files.
• Support the execution of commercial agreements and promotional initiatives.
  
  

• Collect and relay market insights to sales management regarding competitor activity, customer needs, and emerging trends.
• Monitor competitor performance and suggest strategic actions to improve market positioning.
  
  

• Develop trust-based relationships with healthcare professionals, purchasing stakeholders, and institutional decision-makers.
• Respond to customer inquiries and complaints in a professional and timely manner, ensuring customer satisfaction and loyalty.
  
  

• Submit accurate and timely reports on sales performance, account status, and field activities.
• Assist in forecasting demand and provide feedback to support sales planning and inventory control.
  
  

• Collaborate with the wider sales and marketing team to align on goals and campaigns.
• Support field activities, conferences, and promotional events when required.
  
  

• Ensure all promotional and sales activities are conducted in line with company policies, ethical standards, and industry regulations.
• Optimize the use of company-provided tools and resources to maximize customer engagement and business impact.
• Key Competencies
• Good understanding of the healthcare and pharmaceutical market in Saudi Arabia.
• Commercially driven with a focus on achieving measurable outcomes.
• Strong interpersonal skills and customer-centric mindset.
• Ability to analyze territory and account data to identify opportunities.
• Self-motivated, organized, and capable of managing multiple accounts effectively.
• Proficiency in Microsoft Office and CRM systems (e.g., Salesforce, Veeva).
• Eligibility criteria for the Assessment
• Minimum of 3 years’ experience (at Jamjoom Pharma or combined with external) with a minimum of 95% achievement throughout that period.
• Strong ability to build and maintain client relationships.
• Effective communication, negotiation, and presentation skills in both English and Arabic.
• Demonstrated ability to meet or exceed sales targets.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Jamjoom Pharma by 2x

Get notified about new Key Account Executive jobs in Jiddah, Makkah, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

KEY ACCOUNT SPECIALIST

Northern Region, Kingdom of Saudi Arabia

What You’ll Do

The goal is to generate demand for professional power tools and accessories by offering effective job-site solutions, managing key accounts to convert inquiries into orders, conducting market research to relay customer feedback to marketing teams, developing strategies to penetrate and protect the industrial product market, and increasing brand share among customers.

Key account planning involves regular visits to build relationships and confidence with end-users. Identify their needs, propose solutions, and expedite implementation. Continuously update product knowledge to offer effective solutions through demonstrations, highlighting features and benefits. Focus on categories that increase brand share to meet marketing objectives. Provide product and safety training to enhance productivity through correct tool usage. Manage new product launches and retain accounts. Coordinate with sales teams and dealers to ensure efficient processing of quotations and orders.

KEY RESULT AREAS

• To create a demand for Professional power tools and related accessories by providing effective job-site solutions to customers (end-users).

• To manage key accounts (end-users) and ensure enquiries generated are converted into orders by working with sales teams and distribution.

• To conduct market research on new products and communicate the ‘voice of the customer’ back to Marketing/ product management teams.

• To build a strategy to cover, penetrate, acquire and protect the business for Industrial product group in the target market.

• To increase brand share with the customer (end-user).

CRITICAL INCIDENTS

• Key account (end-user) planning – regular visits, build relationship and confidence with the end-user.

• Identify needs of the end-user, propose and expedite the solution

• Continuously update product knowledge and build competence in proposing effective solutions via demonstrations for end-user applications highlighting features benefits and advantages.

• Ensure the marketing objectives are met by focusing on categories that increase brand share.

• Product and safety training to end-user to support customers in driving higher productivity by correct usage of tools & accessories.

• New product launches to the end-user.

• Retention of Accounts (End-users)

• Liaise with sales teams and dealers to ensure quotations and orders are expedited efficiently.

ACCOUNTABILITY

• Achieve annual sell-out targets based on focus categories for the target market.

• Achieve New product sell-out targets

• Achieve new customer acquisition targets.

• Communicate & Implement marketing campaigns to the end-user.

• Key account (end-user) reports in the prescribed formats for review with managers.

• Support Marketing events such as dealer/ end-user meets and road shows.

• Maintain all products supplied for demonstration in good working condition at all times. A list of demonstration tools to be kept and updated periodically.

• Maintain the demonstration truck in good working condition and clean at all times to ensure that the brand is always held in high esteem.

What We Need?

• Education, a graduate with a bachelor’s degree in business, economics, sales, and marketing (an MBA a bonus) with 3-5 years of relevant experience.

• Excellent interpersonal skills for representing the organizations in public, during media events and product launches, product demonstrations and while participating at trade shows

• Strong communication skills to convey information to customers, suppliers, and team members.

• Self-motivated with the ability to work independently, as well as in a group to achieve team goals.

• Good computer skills for generating reports, viewing marketing metrics, extracting data, and familiarity with any e-commerce platforms and social media to connect with customers and promote products.

• Candidate should be currently based in the Northern Region, Saudi Arabia.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks

You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development:

Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:

We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:

You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

To execute the company’s sales strategies by managing assigned key accounts, building strong customer relationships, and achieving defined sales targets. The Key Account Executive plays a vital role in expanding product awareness, driving business growth, and delivering outstanding customer service within the assigned area.

• Key Responsibilities

Sales & Target Achievement

• Achieve or exceed assigned sales targets for specific products in the designated territory or accounts.
• Ensure implementation of monthly and quarterly activity plans to support target delivery.

Key Account Management

• Maintain and grow relationships with assigned key accounts, acting as the primary point of contact.
• Ensure proper documentation of all key account activities and maintain updated customer files.
• Support the execution of commercial agreements and promotional initiatives.

Market Intelligence

• Collect and relay market insights to sales management regarding competitor activity, customer needs, and emerging trends.
• Monitor competitor performance and suggest strategic actions to improve market positioning.

Customer Relationship Management

• Develop trust-based relationships with healthcare professionals, purchasing stakeholders, and institutional decision-makers.
• Respond to customer inquiries and complaints in a professional and timely manner, ensuring customer satisfaction and loyalty.

Reporting and Forecasting

• Submit accurate and timely reports on sales performance, account status, and field activities.
• Assist in forecasting demand and provide feedback to support sales planning and inventory control.

Team Collaboration

• Collaborate with the wider sales and marketing team to align on goals and campaigns.
• Support field activities, conferences, and promotional events when required.

Compliance and Resource Utilization

• Ensure all promotional and sales activities are conducted in line with company policies, ethical standards, and industry regulations.
• Optimize the use of company-provided tools and resources to maximize customer engagement and business impact.

• Key Competencies
• Good understanding of the healthcare and pharmaceutical market in Saudi Arabia.
• Commercially driven with a focus on achieving measurable outcomes.
• Strong interpersonal skills and customer-centric mindset.
• Ability to analyze territory and account data to identify opportunities.
• Self-motivated, organized, and capable of managing multiple accounts effectively.
• Proficiency in Microsoft Office and CRM systems (e.g., Salesforce, Veeva).

• Eligibility criteria for the Assessment
• Minimum of 3 years’ experience (at Jamjoom Pharma or combined with external) with a minimum of 95% achievement throughout that period.
• Strong ability to build and maintain client relationships.
• Effective communication, negotiation, and presentation skills in both English and Arabic.
• Demonstrated ability to meet or exceed sales targets.

Thank You and Best of Luck

Job Title: Key Account Manager (ERT and Hypers)

Develop, maintain, and improve relationships with existing and potential customers in the Kingdom of Saudi Arabia for Electronic Stores & Modern Trade key accounts.

Your role:

• Forecast sales and revenue for assigned accounts; initiate customer-specific sales actions and support sales initiatives.
• Build and maintain strong relationships with key customers and develop strategic account plans for each.
• Identify growth opportunities and upsell/cross-sell potential.
• Work closely with cross-functional teams (Marketing, Pricing, Finance, Supply Chain) as part of the Sales Team in an end-to-end Account Management role.
• Enjoy a career at Philips with various benefits; discuss regional benefits with your recruiter.

You're the right fit if you have:

• Approximately 7 years of Sales/Account Management experience in FMCG/Consumer Health industries.
• Excellent communication skills and high ownership.
• Bachelor’s degree.
• Fluency in English; additional Arabic language skills are highly preferred.
• Willingness and ability to travel.

About Philips:

We are a health technology company committed to accessible quality healthcare for all. Join us to make a difference in people's lives.

Join to apply for the Key Account Manager role at Nahil Computers

Join to apply for the Key Account Manager role at Nahil Computers

About the Role: Ability to business develop, build relationship and do sales meeting with existing and non-existing customers.

Responsibilities:

• Client Relationship Management:
• Establish and nurture strong relationships with existing clients to ensure satisfaction and retention.
• Address client issues and concerns promptly, working towards effective resolutions.
• Sales and Business Development:
• Achieve assigned sales targets and objectives.
• Do site visits and explore new clients.
• Identify opportunities for cross-selling company products and services to existing clients.
• Prepare and send quotations, proposals, and offers to clients.
• Follow up on offers to ensure timely closure and customer satisfaction.
• Actively pursue and attract new clients to expand the company's customer base.
• Product Knowledge and Technical Understanding:
• Demonstrate a basic understanding of IT terminology, including components inside PCs (CPU, SSD, RAM).
• Basic knowledge about IT infrastructure (Server, Storage, and Network).
• Effectively communicate technical details to clients and internal teams.
• Project Management:
• Manage the closeout of projects with clients, ensuring successful implementation and customer satisfaction.
• Build and maintain relationships with multiple client departments, including IT, procurement, and logistics.
• Collaborate with internal teams to meet client needs and deliverables.

Qualifications:

• Saudi Nationals only are accepted
• Bachelor's degree in Business, IT, or Engineering.
• 3-5 years of experience in sales roles.
• Basic understanding of IT products and terminology.
• Goal-oriented, organized team player with excellent interpersonal skills.
• Self-motivated and able to manage time efficiently.
• Strong negotiation skills with the ability to follow through on client contracts.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Nahil Computers by 2x

Get notified about new Key Account Manager jobs in Riyadh, Saudi Arabia .

Riyadh, Riyadh, Saudi Arabia 18 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.