102 Key Customer jobs in Saudi Arabia

Valvoline Global Operations is hiring a B2B Key Account Manager to develop new segment opportunities within targeted sectors in assigned territories. The role requires strong technical and commercial acumen to deliver value-driven sales propositions, with responsibilities in both key account management and development of new business opportunities.

The role demands establishing and nurturing connections with a focus on achieving growth targets and ensuring customer satisfaction. The position requires conducting level 1 and 2 technical activities.

Location: Jeddah and Riyadh, Saudi Arabia (we are hiring for this role in both Jeddah and Riyadh. Candidates can be considered for either location)

Role & Responsibilities:

• Handle both the Technical and Commercial aspects of business development and key account management.
• Apply both commercial & technical knowledge of the Sector and Product Group.
• Deploy above skills in “value selling” to major prospects (both new and current customers) resulting in strong volume, proceeds and margin growth.
• Manage assigned key account customers and ensure high level of service and customer satisfaction.
• Execute pipeline from opportunity identification to payment collection and ensure right stakeholders are involved in each step.
• Negotiate contracts and close deals with decision-makers.
• Develop new opportunities with prospective customers to acquire new business independently.
• Identify and target potential customers in different sectors (construction, fleet) and other assigned industry sectors.
• Signing sound contracts with target customers, explicitly managing liability and contractual issues.
• Full accountability on collection and dues.
• Develop and execute strategic sales plans to penetrate new opportunities and achieve sales targets.
• Prepare detailed sales proposals, respond to tenders, and address customer queries.
• Assess and enhance account profitability through strategic financial analysis.
• Understand and track changing customer needs and business environments to ensure the most appropriate service providers are assigned to fulfill the customer’s needs.
• Develop, update, and implement the Account Plan covering products, services packages, contracts, prices, credit terms and credit limits for key customers and prospects.
• Have an in-depth knowledge of the key competitors in the sector or product group and understand their strengths and weaknesses, thereby exploiting opportunities arising from these.
• Be responsible and proactive in HSE issues that affect the individual, the office/field environment and their customers, including in-depth knowledge of competition law.
• Be accountable for own development plan to continuously improve competencies.
• Use company CRM tool and consistently feed the system updating sales and technical activities.
• Timely prepare and share weekly plan and visit reports.
• Provide technical consultations and presentations to demonstrate the value of Valvoline lubricant products and fluids.
• Actively collaborate with the technology team and technical services teams to tailor solutions that meet specific customer needs.
• Provide necessary support to the technical team to facilitate product trials.
• Ensure necessary customer services in place to support value selling (e.g., regular monitoring of field trials and necessary back-up testing).
• Facilitate to the technical service teams to conduct complex technical support when required.
• Work closely with credit team to check the dues and collection for the customer list.

What Sets You Apart:

• Minimum of 4 to 5 years’ experience in a technical sales role (preferably on lubricants, petroleum products & or heavy equipment) environment depending on job level.
• Degree in engineering, chemistry, or comparable technical background skills .
• Technical knowledge and experience in lubrication fundamentals and lubricants formulations.
• Good Arabic and English skill levels.
• Demonstrates interpersonal and communication (written and verbal) skills.
• Have engineering knowledge in oil industry & B2B.
• Proven track record of Deliver Results, Lead Self and Maximize Business Potential.
• In-depth, proven technical & commercial knowledge of the sector or product group.
• Strong knowledge of customer sector processes.
• Good knowledge of Industrial Applications & proven ability to solve customer problems.
• Working knowledge of CRM tools.
• Understanding of SAP/ERP desirable.

Valvoline Global is an equal opportunity employer. We are dedicated to fostering an environment where every individual feels valued, respected, and empowered to contribute their unique perspectives and skills. We strictly prohibit discrimination and harassment of any kind, regardless of race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.

We are committed to ensuring accessibility throughout our recruitment process. If you require a reasonable accommodation to participate in any stage of the recruitment or selection process, please contact us at: This contact information is solely for accommodation requests. For inquiries about application status, please use the appropriate channels listed in your application materials.

Are You Ready to Make an Impact?

• At Valvoline Global, we’re looking for passionate and talented individuals to join our journey of innovation and excellence. Are you ready to shape the future with us? Apply today.

• Mid-Senior level

• Full-time

• Sales and Business Development
• Industries: Oil and Gas

Referrals increase your chances of interviewing at Valvoline Global KSA by 2x

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Responsibilities

• Responsible for realization of sales objectives within the assigned territory/Accounts by implementing all company activities aiming to maximize chains production for all company portfolios.
• To Execute the assigned geographical territory, maintain, grow and generate new business and promote products/programs to ensure maximum distribution/market penetration of Hikma products while achieving corporate goals and objectives.

• Achieving Territory objectives for all Strategic (Promoted & Non-promoted Items)
• Prepare annual business plans for each of accounts under his scope
• The annual plan should cover each strategic product and should meet the related qualitative standards, e.g., resources, Push & Pull strategies, key influencers strategies, KA satisfaction map…. etc.
• The annual plan should clearly define the milestones and timelines to evaluate/align the progress.
• Separate plans per product/account should be carefully crafted and shared for the business portfolio.
• Communicate the plans with all related stake holders including product managers, field force supervisors & field force.
• Prepare and provide monthly & quarterly financial elements forecast as per the annual plans per account.
• Prepare, share & execute a monthly coverage plan per each account in the area under his responsibility
• Provide an up-to-date availability, Stock and consumption level reports for Strategic (promoted &non-promoted) items within the plan scope on monthly basis.
• The data reports should be informative with clear indications about items performance versus plan, versus competition and versus historical years data.
• Conduct the pre-planned visits/meetings with accounts in the area under his responsibility.
• Provide an up-to-date monthly progress report for the new items’ performance versus their plans to all stakeholders with clear recommendations if needed.
• Provide market intelligence report on monthly basis regarding new competitive items, competition strategies, key accounts’ changes …. etc. the quality of the report well be scaled as per the qualitative elements (marketplace key issues, trends, and competitive positioning of Key competitors)
• Establishing and maintaining positive relationships with KEY accounts aimed at long term sustainable business.
• Facilitate and finalize the annual commercial contracts with related internal & external parties.
• Operating within the agreed S&M expenses per account
• Perform other duties as assigned.
• Respect Company values, code of ethics and standards
• Respect Personal data protection and confidentiality standards
• Identify marketplace trends and communicates them to the sales team, to capitalize on sales opportunities.
• Prepareand utilizesales tools and product knowledge, to maximize effectivecustomer presentations to identify and meet customer needs.
• Collaborate with Sales,Marketing, Customer Service and Finance to provide a market-leading service level to customers.
• Develop current and new account relationships to increasesales in assigned territory and developnew business opportunities.
• Launchnew products and programs to achieve business objectives.
• Consult with new and existing customers to address their product needs and explore marketplace conditions.
• Generate and expand support for the product portfolio throughsellingtechniques to continuously identify and resolveproblems with the accounts while ensuring a long-term relationship.
• Conduct research and build a strong customer base to find new business opportunities andsupport sales objectives.
• Monitor industry conditions for changes that impact business while working with customer operations to ensure accurate and efficient order processing.
• Manages and assists in the resolution of customer issues, to ensure that issues are resolved in a timely and efficient manner.
• Inventory Management & allocation inhouse and among different customers & distributors.
• Managing all customer types (Hospitals, Polyclinics, Chains, Sub-agents etc.)
• Managing Bonus, Discounts, Stock Aging & Minimising expiry returns.

• Organise and execute the activities to ensure that all work within the area under responsibility is carried out in an efficient and a compliant manner.
• Prepare commercial reports timely and accurately to meet company and department requirements, policies, and standards.
• Complies with all relevant safety, quality and environmental management policies, procedures, and controls to ensure a healthy and safe work environment.

• Bachelor’s degree in pharmacy.

• A minimum of 2–3 years of experience in pharmaceutical sales.
• Minimum work experience in Eastern region 2-3 years.
• Commutative relationship with KA customers in Eastern region with good reputation.
• Injectable portfolio management experience is preferable.
• Meet or Exceed expectations in the last 2 years appraisal.

Overview

The Key Account Manager plays a pivotal role in managing and nurturing relationships with key clients to ensure their satisfaction and loyalty. This position requires a strategic thinker who can identify opportunities for growth within existing accounts while also driving new business initiatives. The Key Account Manager will work closely with various departments to deliver exceptional service and solutions tailored to the unique needs of each client. This role is essential for maintaining the company's competitive edge in the market and contributing to overall business success.

1. Develop and maintain strong relationships with key accounts to ensure customer satisfaction and retention.


2. Identify growth opportunities within existing accounts and propose tailored solutions to meet client needs.


3. Collaborate with cross-functional teams, including sales, marketing, and product development, to deliver exceptional service.


4. Conduct regular business reviews with clients to assess their needs and provide updates on product offerings.


5. Monitor market trends and competitor activities to identify potential threats and opportunities.


6. Prepare and present reports on account performance and strategic initiatives to senior management.


7. Negotiate contracts and agreements with key clients to maximize profitability.


8. Provide training and support to clients on product usage and best practices.


9. Act as the primary point of contact for client inquiries and issues, ensuring timely resolution.


10. Develop and implement account strategies that align with the company's overall business objectives.

1. Proven experience in account management or a similar role, preferably in a B2B environment.


2. Strong communication and interpersonal skills, with the ability to build rapport with clients.


3. Excellent problem-solving abilities and a proactive approach to addressing client needs.


4. Ability to work collaboratively in a team-oriented environment.


5. Strong analytical skills to assess account performance and identify growth opportunities.


6. Results-driven mindset with a focus on achieving targets and objectives.


7. Experience in negotiating contracts and managing client expectations.


8. Ability to adapt to changing market conditions and client requirements.


9. Familiarity with CRM software and account management tools.


10. Fluency in English; knowledge of Arabic is a plus.

• Strong negotiation and communication skills.


• Proficiency in CRM software and data analysis tools.


• Ability to develop strategic account plans.


• Excellent presentation and reporting skills.


• Strong organizational and time management abilities.


• Understanding of market dynamics and customer behavior.


• Ability to work under pressure and meet deadlines.


• Team leadership and collaboration skills.

Role Purpose

The Key Account Manager is responsible for achieving growth opportunities, hitting sales targets, and building and maintaining a solid relationship with the client.

• Achieve sales targets by assessing customer needs and suggesting appropriate products or solutions, or services to the client.
• Stay up to date with product knowledge, business flow, sales process, and market dynamics.
• Conduct market research to understand competitors and market trends.
• Performs other related duties or assignments as directed
• Creates a detailed account plan for securing a place and revenue extraction from the account
• Ensure timely collections while maintaining receivables in line with the company policy for receivable days.
• Act as the main point of contact between clients and internal teams.
• Coordinate the various experts and internal functions that serve the customer.
• Manage customer relationships, including but not limited, contract renewal negotiating, improving communication, understanding and increasing loyalty to the business, and bringing in new clients
• Develop and maintain the right balance between commercial agendas and other important considerations
• Collect, collate, and analyze client feedback to make informed decisions and develop suitable strategies and focused interventions for improved customer satisfaction and retention.
• Communicate potential problems with customer service, sales, and products support.
• Conduct regular visits to customers to monitor product availability and movement.
• Continually coaches his sales team to bring discipline into the selling process and to ensure that the team always consists of competent, engaged, effective and productive staff

• A minimum of 5 years’ experience in Saudi Arabia Market.
• A bachelor’s degree in business administration, Industrial Engineering or equivalent
• Related Product / Solution knowledge
• Strong understanding of customer needs and competition
• Exceptional influencing and relationship building skills
• Strong negotiating skills
• Ability to work in a fast-paced environment with limited resources
• Effective planning and organizational skills
• Excellent working knowledge of Microsoft Office

Overview

Key Account Manager role at Ferrero in Jeddah, Saudi Arabia.

Ferrero is a family-owned company with a globally progressive outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. Represented in 55 countries, with products sold in more than 170. The Ferrero Group is loved by generations around the world, supported by nearly 35,000 employees who celebrate care and quality to craft a business, careers and brands we are proud of.

Developing the commercial relationship with the customers for all contracts negotiated and sales development activities through CBP activities.

• You will be responsible for preparing and submitting contracts for your assigned customers, and developing compelling sales argumentation.
• Contribute to the resolution of any problems related to these customers.
• Ensure alignment between budget management and broader business objectives.
• Maintain a high level of contact with the trade to gain deeper marketplace knowledge.
• Be responsible for the Customer P&L, including the strategic deployment of promotional levers and the management of margins.

• Outstanding communication skills and proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
• Ability to interpret data using SAP; strong analytical and negotiating skills.
• Bachelor's degree in a business-related field and five years of relevant experience.

Think creatively to set personal targets and objectives and push new, better ways to work. Demonstrate the ability to work independently and as part of a team, building proper relations with stakeholders at all levels. Maintain a consumer-focused attitude and autonomy in managing relationships to achieve sales outcomes.

• Seniority level : Mid-Senior level
• Employment type : Full-time
• Job function : Sales and Business Development
• Industries : Manufacturing

Internal Job Title: Key Account Engineer - SEC

Business: Lucy Switchgear Arabia

Location: Jeddah, Saudi Arabia

Job Reference No: 3520

Overall sales activities to manage the Lucy Electric business with SEC throughout Saudi Arabia.

The role will be based in Saudi Arabia. Visits to all regions under your responsibility will be required. You will undertake duties to maintain and improve the efficiency, quality, and service provided by the LSA management and sales teams.

Meet sales targets for the Lucy Electric business.

• SEC Sales Management – ensure SEC account achieves its monthly/annual sales targets, measured monthly against SIOP targets.
• Create and execute focused business plans for existing, emerging, and new potential markets within SEC, aligned with the 5-year MTP, with yearly reviews comparing MTP with year-end results.
• Manage all aspects of the Lucy Electric relationship with SEC, including delivery, after-sales orders, timely payments, and resolving pending issues with the technical department.
• Identify and develop new markets for Lucy products and services; forecast quarterly and annual profits within the SEC account, reviewed annually.
• Develop and measure the performance of existing contacts in SEC as part of account management.
• Assist in selecting appropriate marketing tools to develop business with SEC, with yearly reviews based on partner feedback.
• Manage administrative office staff to enable focus on sales and business development for SEC.
• Identify new product opportunities by surveying SEC needs and trends, tracking competitors, and recommending product lines.
• Contribute to the strategic direction of the business as a member of the Lucy Switchgear Arabia sales team, with yearly reviews based on achievements in the industrial market and added value.

• Bachelor’s Degree in Electrical or Mechanical Engineering.
• Self-driven with strong business acumen.

• Strategic sales and business development
• Customer management and operations
• Meticulous with tenders and quotes
• Contract negotiations
• Developing and maintaining effective stakeholder relationships
• Budgeting and forecasting

• Strong entrepreneurial skills, focus on delivery, team and business development, structured thinking.

If this opportunity interests you, we encourage you to apply today! Our application process is quick and easy.

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KEY ACCOUNT SPECIALIST

Northern Region, Kingdom of Saudi Arabia

KEY ACCOUNT SPECIALIST

Northern Region, Kingdom of Saudi Arabia

What You’ll Do
The goal is to generate demand for professional power tools and accessories by offering effective job-site solutions, managing key accounts to convert inquiries into orders, conducting market research to relay customer feedback to marketing teams, developing strategies to penetrate and protect the industrial product market, and increasing brand share among customers.

Key account planning involves regular visits to build relationships and confidence with end-users. Identify their needs, propose solutions, and expedite implementation. Continuously update product knowledge to offer effective solutions through demonstrations, highlighting features and benefits. Focus on categories that increase brand share to meet marketing objectives. Provide product and safety training to enhance productivity through correct tool usage. Manage new product launches and retain accounts. Coordinate with sales teams and dealers to ensure efficient processing of quotations and orders.

KEY RESULT AREAS

• To create a demand for Professional power tools and related accessories by providing effective job-site solutions to customers (end-users).
• To manage key accounts (end-users) and ensure enquiries generated are converted into orders by working with sales teams and distribution.
• To conduct market research on new products and communicate the ‘voice of the customer’ back to Marketing/ product management teams.
• To build a strategy to cover, penetrate, acquire and protect the business for Industrial product group in the target market.
• To increase brand share with the customer (end-user).
  
  
  

• Key account (end-user) planning – regular visits, build relationship and confidence with the end-user.
• Identify needs of the end-user, propose and expedite the solution
• Continuously update product knowledge and build competence in proposing effective solutions via demonstrations for end-user applications highlighting features benefits and advantages.
• Ensure the marketing objectives are met by focusing on categories that increase brand share.
• Product and safety training to end-user to support customers in driving higher productivity by correct usage of tools & accessories.
• New product launches to the end-user.
• Retention of Accounts (End-users)
• Liaise with sales teams and dealers to ensure quotations and orders are expedited efficiently.
  
  
  

• Achieve annual sell-out targets based on focus categories for the target market.
• Achieve New product sell-out targets
• Achieve new customer acquisition targets.
• Communicate & Implement marketing campaigns to the end-user.
• Key account (end-user) reports in the prescribed formats for review with managers.
• Support Marketing events such as dealer/ end-user meets and road shows.
• Maintain all products supplied for demonstration in good working condition at all times. A list of demonstration tools to be kept and updated periodically.
• Maintain the demonstration truck in good working condition and clean at all times to ensure that the brand is always held in high esteem.
  
  
  

• Education, a graduate with a bachelor’s degree in business, economics, sales, and marketing (an MBA a bonus) with 3-5 years of relevant experience.
• Excellent interpersonal skills for representing the organizations in public, during media events and product launches, product demonstrations and while participating at trade shows
• Strong communication skills to convey information to customers, suppliers, and team members.
• Self-motivated with the ability to work independently, as well as in a group to achieve team goals.
• Good computer skills for generating reports, viewing marketing metrics, extracting data, and familiarity with any e-commerce platforms and social media to connect with customers and promote products.
• Candidate should be currently based in the Northern Region, Saudi Arabia.
  
  
  

• Seniority level Associate

• Employment type Full-time

• Industries Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Manufacturing

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Job title:
Key Account Manager

Your role:

• Leads the development and execution of strategic account plans for high-value clients, ensuring alignment with overall business objectives and driving long-term growth for the company.
• Fosters and manages deep, collaborative relationships with senior stakeholders within key accounts, positioning the company as a trusted partner and advisor in their business strategies.
• Works under limited supervision and broad guidelines, applying independent judgment on significant matters, managing and developing employees, ensuring compliance with industry regulations, and fostering a culture of impact with care.
• Applies specialized knowledge to various issues and projects, ensuring effective solutions and innovative approaches to complex challenges.
• Participates in implementing complex sales and marketing initiatives for key accounts, ensuring seamless coordination and delivery of services, solutions, and support.
• Analyzes market trends and customer data to identify new business opportunities and create strategies to grow market share within assigned accounts.
• Monitors key performance indicators and financial metrics, providing updates to senior management and ensuring regular updates to the CRM system in line with company policies and KPIs.
• Develops and negotiates contracts and agreements with key accounts, ensuring mutually beneficial terms.
• Collaborates with cross-functional teams to resolve complex customer issues, ensuring high customer satisfaction and retention.
• Leads the creation and delivery of customized sales presentations and proposals, communicating the value proposition effectively.
• Serves as the primary escalation point for key accounts, managing critical issues promptly while maintaining strong relationships.
• Acts as a mentor and coach to junior account managers, sharing expertise and fostering a high-performance culture.
• Ensures compliance with Philips' business processes, quality standards, and regulatory requirements, safeguarding the company's reputation.

You're the right fit if:

• Bachelor's / Master's Degree in Business Administration, Marketing, Sales, or equivalent.
• Minimum 5+ years of experience in areas such as Account Management, Client Relationship Management, Partner Sales Operations, Sales Operations, Business Development, or equivalent.
• Preferred Industry - FMCG/Beauty & Personal Care/ Consumer Electronics & Appliances.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

About Philips

We are a health technology company committed to accessible quality healthcare for all. Do the work of your life to help the lives of others.

• Learn more about our business .
• Discover our rich and exciting history .
• Learn more about our purpose .

If you’re interested and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here .