What Jobs are available for Itil in Saudi Arabia?

About the Job

Company Description:

Naseej
is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management. For nearly 36 years, we've empowered organizations across the MENA region to deliver impactful digital experiences, reduce technical complexity, and focus on achieving their strategic objectives.

Our areas of expertise include E-Learning, Edu-Tech, and Digital Transformation.

Learn more:

Role Description:

We are seeking a highly motivated and detail-oriented
ITIL Officer
to join our Information Technology team in Riyadh. This role is critical to ensuring effective IT service delivery aligned with ITIL best practices. The ITIL Officer will oversee service management processes, support change management activities, monitor key performance indicators (KPIs), and act as a first-level support contact for users across systems.

Key Responsibilities:

• Govern and maintain ITIL-based service management processes.
• Monitor and report on IT service KPIs to ensure continuous improvement.
• Support and oversee application lifecycle changes and change control processes.
• Act as a key point of contact for first-level technical support.
• Assist in user enablement and ensure consistent communication with stakeholders.
• Coordinate with cross-functional teams to align IT services with business needs.
• Ensure documentation and adherence to service management standards.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL v4 Foundation Certification (required); higher-level certifications are a plus.
• 2+ years of experience in a similar IT service management role.
• Experience working with ITSM platforms (e.g., ManageEngine, ServiceNow, BMC Remedy, Jira Service Management).
• Strong understanding of application lifecycle management and change control.
• Familiarity with service desk operations and end-user support.
• Experience in KPI tracking, service reporting, and process improvement.
• Strong analytical, documentation, and communication skills.
• Ability to work collaboratively across departments and with technical/non-technical stakeholders.

Job Description:

DXC
Technology (NYSE:
DXC
) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise,
DXC
Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
DXC
Technology is recognized among the best corporate citizens globally. For more information, visit
.technology.

We are currently looking for:

Incident & Problem Management Specialist

Job location: onsite in Riyadh

You will be responsible for:

• Coordinate the resolution of high-impact incidents, ensuring timely communication and escalation.

• Lead problem management efforts by identifying root causes and implementing long-term fixes (RCAs).

• Ensure accurate documentation of incidents and problems in ITSM tools (e.g., ServiceNow).

• Analyze incident trends, identify gaps, and recommend process improvements.

• Facilitate post-incident reviews and drive preventive measures to avoid future recurrences.

• Collaborate with cross-functional teams (Infrastructure, Application, Network, etc.) to ensure swift resolution.

• Develop and maintain incident and problem management workflows and reporting dashboards.

• Communicate effectively with stakeholders during major incidents, including regular updates and final summaries.

• Ensure compliance with SLAs, KPIs, and ITIL/ITSM standards.

• Provide training and guidance to support teams on incident/problem procedures and best practices.

• Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.

• Follow established best practices and standards in infrastructure service delivery.

Required Skills:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in Incident & Problem Management role

• Strong knowledge of ITIL framework; ITIL v4 Foundation certification preferred.

• Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).

• Exceptional analytical and problem-solving skills.

• Ability to manage multiple high-pressure incidents and priorities simultaneously.

• Strong written and verbal communication skills, especially during high-stress scenarios.

• Ability to influence and coordinate across cross-functional teams.

Nice-to-Have:

• Experience with automation or AI-based incident response tools.

• Knowledge of risk management and change management processes.

• ITIL certifications, is a plus.

At
DXC
Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

The candidate will be required to travel sometimes to Jeddah based on business needs.

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and Arab, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

The candidate will be required to travel sometimes to Jeddah based on business needs.

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and Arab, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

Saudi Arabia Railways is seeking a highly skilled and accomplished
Change Management & Communication Expert
to join our team as a part-time resource. In this pivotal role, you will directly report to the executive management and collaborate closely with our leadership team to shape and enhance our change and internal communication initiatives.

The ideal candidate will bring a proven track record of successfully managing executive-level communication initiatives alongside extensive experience in developing and executing strategic change management and communication strategies that resonate with SAR's overarching vision and goals. As a Change Management & Communication Expert, you will play a crucial role in elevating our change initiatives, strengthening stakeholder relationships, and fostering impactful communication that drives our mission forward.

Your expertise will be vital in crafting compelling narratives that engage our audiences, enhance our visibility, and further establish SAR as a leader in the railway industry.

Role Accountabilities:

• Strategic Development
  : Develop and execute comprehensive change management and communication strategies that align with the organization's vision and the overall objectives ensuring consistency and clarity in all messaging.
• Content Creation
  : Craft high-quality communications materials, including speeches, announcements, media content, and other internal communications, that effectively articulate SAR's mission, values, and achievements.
• Event Support
  : Provide support to the SAR leadership at events and stakeholder engagements; prepare briefing materials and talking points to ensure effective communication.
• Conflict Management
  : develop proactive strategies to address any potential issues and manage conflict communications as needed.
• Reputation Building
  : Strengthen and protect the company's reputation through consistent and impactful messaging, including the identification and promotion of positive stories that highlight SAR's contributions to the industry and community.
• Stakeholder Engagement
  : Collaborate with cross-functional teams to ensure effective communication with stakeholders, including employees, customers, partners, and regulatory bodies, fostering transparency and engagement.
• Change Advocacy
  : Act as an ambassador for the SAR Change initiatives, promoting its values, achievements, and initiatives through various platforms to cultivate a strong and positive change perception.

Senior Change Management & Communications Expert - 12 months contract

Location:
Riyadh,

Duration: 12-month contract
|
Start:
November TBC

Are you a
strategic communicator
with a passion for shaping how organizations tell their transformation story?

We're looking for a
Senior Change Management & Communications Expert
to lead a high-impact program supporting the rollout of a new corporate strategy and structure.

You'll combine deep Change Management expertise with exceptional communication skills — designing strategies, crafting narratives, and creating engagement campaigns that truly move people.

What You'll Do

• Lead the
  Change Communication Strategy
  for a major transformation initiative.
• Craft
  clear, inspiring messages
  that connect leaders, employees, and external stakeholders.
• Design and deliver
  multi-channel campaigns and engagement events
  that bring change to life.
• Build
  communication toolkits, templates, and playbooks
  to sustain momentum beyond the initial rollout.
• Partner with senior leaders to help them
  communicate vision and progress with confidence.
• Track impact through
  engagement metrics, sentiment analysis, and feedback loops.

What You'll Bring

• 8–10 years' experience
  in Change Management and Communications across large-scale transformation programs.
• Proven ability to translate complex change into
  compelling, human-centered communication.
• Experience with
  Prosci ADKAR, Kotter, McKinsey 7S
  , or similar frameworks.
• Strong understanding of
  stakeholder engagement, storytelling, and employee experience.
• Experience working with
  government, semi-government, or private sector organizations
  (GCC experience a plus).
• Master's degree
  in Change Management, Organizational Development, Communications, or related field.

JOB OVERVIEW

We are looking for a highly skilled Change Management and Digital Adoption Consultant to join our team. You will work with all management levels, and you will be involved in the full lifecycle of transformation projects.

As a Change Management & Digital Adoption Consultant, you will play a key role in defining and implementing change management plans and strategies, adoption activities, and managing Benefits Realization Plans. Your expertise will be crucial in guiding our clients through organisational and digital transitions, ensuring smooth change implementation, and delivering the required level of adoption for the implemented solutions. You will also develop and execute Benefits Realisation Plans to ensure that the intended benefits of organisational changes are identified, measured, and realised.

The definition of the Change Management plan and its related activities will be crucial to ensure that the Transformation program is properly adopted by the intended audience, including the identification of the required communication plan, training, UAT, Go-Live, etc.

Working the majority of the time at our clients' site, you will be dealing with management and C-level, helping, along with the Transformation team, to advise and assist with the identification, development, and implementation of solutions in a very hands-on manner.

WHAT YOU WILL DO

(1) Change Management Strategy Development:

• Collaborate with clients to understand their business objectives, challenges, and change requirements.
• Develop tailored change management strategies and plans aligned with client goals and industry best practices.
• Conduct impact assessments to identify potential risks and opportunities associated with proposed changes.

(2) Change Management Plan Implementation:

• Guide clients in the effective implementation of change management plans, ensuring alignment with organisational objectives.
• Provide hands-on support and expertise to project teams during the change implementation phase.
• Monitor progress and proactively address challenges to keep change initiatives on track.

(3) Adoption Activities:

• Design and execute adoption activities, including training sessions, workshops, and communication campaigns, to facilitate the acceptance of change among employees and stakeholders.
• Train client individuals in the effective use of management systems, tools, techniques, group problem-solving and team building and consensus-development skills.
• Develop engaging materials and resources to support adoption efforts and enhance understanding of new processes and technologies.

(4) Benefits Realisation Plan Development:

• Work closely with clients to define clear and measurable benefits, key performance indicators (KPIs), and benefits realisation plans for change initiatives.
• Establish tracking mechanisms and reporting systems to monitor benefits realisation progress.
• Regularly evaluate the effectiveness of Benefits Realisation Plans and make necessary adjustments based on feedback and data analysis.
• Analyse data and provide insights to clients on the effectiveness of benefits realisation efforts.

(5) Stakeholder Engagement:

• Identify and engage key stakeholders at various levels of the organisation.
• Foster positive relationships and manage stakeholder expectations throughout the change process.

(6) Documentation & Reporting:

• Maintain detailed records of change management activities, adoption efforts, and benefits realisation outcomes.
• Prepare comprehensive reports and presentations for clients, summarising the status of change initiatives, adoption rates, and benefits realised.

(7) Additional Responsibilities:

• Be able to challenge conventional thought, provide differing opinions and conceive more innovative solutions for our clients, while having the confidence to challenge all stakeholders.
• Work in project teams at client locations, helping diverse companies achieve the ambitious changes they require and that we have committed to deliver.
• Accurately analysing work processes, systems, organisational functions, and structures using interviews, observation, data, and statistical analysis studies and techniques to determine where and how to generate measurable benefits.
• Prepare and conduct meetings and one-on-one interfaces with clients and colleagues.
  Prepare written and oral feedback, presentation materials, critiques, system documentation, process descriptions, evaluations, data summaries and reports.

YOU WILL HAVE

• Bachelor or Master's degree in Business Administration, Business Management, Engineering, or related disciplines.
• Change Management certification (e.g., Prosci, ACMP) is highly desirable.
• Proven experience in Change Management in consulting services, including defining and implementing Change Management Plans, adoption activities, and Benefits Realization Plans.
• Experience in program management or project management.
• Analytical, Creative Thinking, Assertive, Multi-Tasker and Ability to perform under pressure.
• Ability to analyse complex situations, develop innovative solutions, and present recommendations to clients.
• An appreciation of the consulting lifestyle and ability to travel (both locally and abroad) is a pre-requisite to fit to our short-term and long-term project assignment.
• Experience in the Construction industry is a plus.
• Excellent oral and written communication skills in English and Arabic will be a plus.

We are seeking an experienced Change Management Lead to drive and execute a holistic change management approach across a complex transformation program. The ideal candidate will be responsible for developing and implementing strategies that ensure business readiness, stakeholder alignment, user adoption, and benefits realization. This includes oversight of change management planning, communications, stakeholder engagement, organizational design and alignment, training development, and post-implementation reinforcement.

• Develop and lead the execution of a comprehensive change management strategy aligned with program objectives.
• Integrate change management plans with project delivery milestones and governance.
• Design and implement a communication strategy that ensures timely, consistent, and targeted messaging across all stakeholder groups.
• Develop communication materials and coordinate across communication channels (emails, newsletters, town halls, intranet, etc.).

• Identify, assess, and manage stakeholders throughout the lifecycle of the project.
• Build stakeholder maps, engagement plans, and resistance management plans.
• Facilitate stakeholder workshops and ensure proactive issue resolution.

• Assess current organizational structures and define future-state operating models.
• Support realignment efforts to ensure roles, responsibilities, and structures support the new way of working.

• Lead the development and execution of a comprehensive training strategy and plan.
• Oversee training needs analysis (TNA), curriculum development, training delivery, and training effectiveness assessment.
• Support the development of user guides, e-learning modules, and training materials .

• Collaborate with business leads to define and track change-related KPIs and success measures.
• Design reinforcement mechanisms to sustain change and maximize business value.
• Develop post-go-live support and feedback loops.

• Bachelor’s or master’s degree in business, HR, or related field.

• 8+ years of experience in change management, preferably in large-scale ERP, digital transformation, or business change initiatives
• Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR,
• Experience with stakeholder engagement, org design, training strategy, and benefits management.
• Exceptional communication, facilitation, and interpersonal skills.
• Experience working with cross-functional teams in fast-paced environments.
• Change management certification (e.g., PROSCI, ACMP) is a plus
• Strategic thinking and planning
• Strong stakeholder management and influence skills
• Project and program alignment capability
• Change impact analysis and business readiness expertise
• Effective communicator with senior leaders and frontline teams alike
• Results-driven with a focus on adoption and measurable outcomes.
• language: English and Arabic is preferred

If you are interested in this opportunity, please send your resume to ensuring the position name is included in the subject line.

Harnessing human insight to cut costs, fast-track tech adoption, and scale innovation globally.

Description
You should be able to facilitate and drive organizational change initiatives while ensuring smooth transition and adoption across teams. You should be prepared to coordinate between various stakeholders, develop and implement change management strategies, and work alongside project managers to identify and address resistance to change while maintaining productivity and meeting organizational objectives.

Key job responsibilities

Description
You should be able to facilitate and drive organizational change initiatives while ensuring smooth transition and adoption across teams. You should be prepared to coordinate between various stakeholders, develop and implement change management strategies, and work alongside project managers to identify and address resistance to change while maintaining productivity and meeting organizational objectives.

Tasks And Responsibilities

• Support the development and implementation of change management strategies and plans.
• Coordinate and facilitate change-related communications across all levels of the organization.
• Track and monitor change implementation progress and create regular status reports.
• Conduct change impact assessments and readiness evaluations.
• Design and deliver change management training programs and workshops.
• Create and maintain change management documentation and templates.
• Support stakeholder engagement and manage resistance through proactive communication.
• Analyze change metrics and KPIs to measure adoption and success rates.
• Collaborate with project teams to integrate change management activities into project plans.
• Identify and address potential risks and barriers to change implementation.
• Develop and maintain feedback channels to gather insights from affected employees.
• Support the creation and updating of Standard Operating Procedures (SOPs) during transitions.
• Coordinate with department leaders to ensure alignment with organizational goals.
• Monitor and evaluate post-implementation results and recommend adjustments as needed.
• Build and maintain relationships with key stakeholders to ensure buy-in and support.

This role requires strong interpersonal skills, analytical thinking, and the ability to drive organizational transformation while maintaining employee engagement and operational efficiency.

Basic Qualifications

• 1+ years of Microsoft Office products and applications experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Work 40 hours/week, and overtime as required
• +1 years in AMZL operations

Preferred Qualifications

• Engineering Background or equivalent

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Afaq - Warehouse Branch

Job ID: A