27 Itil jobs in Saudi Arabia

About us

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role

We are seeking a ITIL Expert with 10+ years of experience in IT Service Management. In this role, you will be responsible for defining, managing, and optimizing IT service level agreements (SLAs), driving continuous service improvement, and ensuring alignment between IT operations and business goals. You’ll apply ITIL best practices and leverage Oracle technologies to deliver measurable value and operational excellence.

Responsibilities:

- Lead the definition, negotiation, and governance of Service Level Agreements (SLAs) across IT services.

- Design and deploy Customer Satisfaction (CSAT) surveys to evaluate service quality and end-user experience.

- Analyze feedback and performance metrics to identify pain points and initiate continuous service improvements.

- Benchmark service performance against industry standards and internal KPIs.

- Implement service dependency mapping and design SLAs that align with business objectives.

- Utilize advanced monitoring and analytics tools (e.g., Oracle, ServiceNow, Splunk, BMC) for real-time visibility into IT service performance.

- Define, track, and refine KPIs such as uptime, response times, resolution rates, CSAT scores, and resource utilization.

- Oversee performance reporting through dynamic dashboards, ensuring SLA compliance and transparency.

- Apply ITIL v4 frameworks to optimize service workflows, improve operational efficiency, and support audit readiness.

- Ensure service integration across multi-vendor environments with a focus on Oracle Cloud and other enterprise platforms.

- Collaborate with cross-functional teams, including vendors and internal stakeholders, to ensure end-to-end service delivery.

- Provide strategic insights to IT leadership on service improvements, operational risks, and performance trends.

- Drive enhancements in IT contract and vendor management to align service expectations with contractual commitments.

What You Need:

- Mandatory ITIL V4 Certification.

- Minimum of 10 years of experience in IT Service Management, SLA governance, and operations.

- Proven hands-on expertise in Oracle technologies and cloud-based IT service management.

- Strong analytical background with a deep understanding of service monitoring tools (e.g., ServiceNow, Splunk, Oracle Cloud, BMC).

- Demonstrated ability to design and implement CSAT programs and translate insights into tangible improvements.

- Excellent grasp of IT governance, SLA frameworks, and performance benchmarking.

- Experience in managing third-party vendors and contract performance.

- Effective communicator and problem-solver with strong stakeholder engagement skills.

- Familiarity with AI/ML-powered monitoring platforms is a plus.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

Job Description

We are seeking an experienced ITIL & DevOps Specialist to join our team in KSA. The ideal candidate will have at least 7 years of experience in IT service management and DevOps practices. The ITIL & DevOps Specialist will be responsible for supporting the organization's IT service management processes and implementing DevOps practices to improve the efficiency and effectiveness of our IT operations.Responsibilities : Implement and maintain ITIL processes including Incident Management, Change Management, Problem Management, and Service Request Management.Develop and maintain ITSM policies, procedures, and documentation.Provide guidance and support for ITIL implementation activities across the organization.Work with cross-functional teams to identify opportunities to improve IT service delivery through the adoption of DevOps practices.Drive the adoption of automation, continuous integration, and continuous delivery practices.Collaborate with development and operations teams to ensure that applications and systems are reliable, scalable, and maintainable.Monitor and measure key performance indicators (KPIs) to ensure that IT services are meeting business objectives.Continuously evaluate and improve IT service management processes and DevOps practices.Provide training and mentoring to team members on ITIL and DevOps practices.Stay up-to-date with industry trends and best practices in IT service management, DevOps, and related technologies.

Job Requirements

Requirements : Bachelor's degree in computer science, Information Technology, or a related field.At least 7 years of experience in IT service management and DevOps practices.Strong knowledge of ITIL processes and best practices.Experience with DevOps practices and tools such as Git, Jenkins, Docker, Kubernetes, and Ansible.Experience with Agile methodologies such as Scrum and Kanban.Excellent communication and collaboration skills.Strong problem-solving and analytical skills.Ability to work independently and as part of a team.Certification in ITIL and DevOps is a plus

Position: Director | MENA - Technology & Digital Contracts / Outsourced Recruitment - Salt Middle East

Location: Riyadh

Languages: Arabic & English

Duration: 12 months outsourced consultancy contract

We are looking for a Change Management Manager to join our team and support the rollout of a major organizational transformation. In this role, you will play a key part in driving employee adoption and engagement , ensuring the seamless execution of change initiatives that align with the company’s new strategy and structure.

• Support the design and implementation of change management strategies and detailed action plans.
• Conduct stakeholder analysis and impact assessments to understand risks, opportunities, and communication needs.
• Work closely with Strategy, HR, and Communications teams to deliver change programs, events, and campaigns that drive adoption and engagement.
• Apply proven change management frameworks such as Prosci ADKAR, Kotter, or McKinsey 7S in a way that fits the organization’s culture.
• Track and report on the progress and effectiveness of change initiatives, providing actionable insights.
• Facilitate knowledge sharing and capability building to embed a sustainable change culture.

• Bachelor’s degree (Master’s preferred) in Change Management, Organizational Development, or Business Administration .
• Around 8 years of experience in change management roles , ideally within government, semi-government, or regional organizations , with some exposure to the private sector.
• Experience executing change management strategies on enterprise or multi-department projects.
• Strong bilingual communication skills (Arabic & English) with the ability to present and engage at all levels.
• Collaborative mindset and ability to thrive in dynamic, fast-paced environments.

We are seeking an experienced Change Management Lead to drive and execute a holistic change management approach across a complex transformation program. The ideal candidate will be responsible for developing and implementing strategies that ensure business readiness, stakeholder alignment, user adoption, and benefits realization. This includes oversight of change management planning, communications, stakeholder engagement, organizational design and alignment, training development, and post-implementation reinforcement.

• Develop and lead the execution of a comprehensive change management strategy aligned with program objectives.
• Integrate change management plans with project delivery milestones and governance.
• Design and implement a communication strategy that ensures timely, consistent, and targeted messaging across all stakeholder groups.
• Develop communication materials and coordinate across communication channels (emails, newsletters, town halls, intranet, etc.).

• Identify, assess, and manage stakeholders throughout the lifecycle of the project.
• Build stakeholder maps, engagement plans, and resistance management plans.
• Facilitate stakeholder workshops and ensure proactive issue resolution.

• Assess current organizational structures and define future-state operating models.
• Support realignment efforts to ensure roles, responsibilities, and structures support the new way of working.

• Lead the development and execution of a comprehensive training strategy and plan.
• Oversee training needs analysis (TNA), curriculum development, training delivery, and training effectiveness assessment.
• Support the development of user guides, e-learning modules, and training materials .

• Collaborate with business leads to define and track change-related KPIs and success measures.
• Design reinforcement mechanisms to sustain change and maximize business value.
• Develop post-go-live support and feedback loops.

• Bachelor’s or master’s degree in business, HR, or related field.

• 8+ years of experience in change management, preferably in large-scale ERP, digital transformation, or business change initiatives
• Strong knowledge of change management methodologies (e.g., PROSCI, ADKAR,
• Experience with stakeholder engagement, org design, training strategy, and benefits management.
• Exceptional communication, facilitation, and interpersonal skills.
• Experience working with cross-functional teams in fast-paced environments.
• Change management certification (e.g., PROSCI, ACMP) is a plus
• Strategic thinking and planning
• Strong stakeholder management and influence skills
• Project and program alignment capability
• Change impact analysis and business readiness expertise
• Effective communicator with senior leaders and frontline teams alike
• Results-driven with a focus on adoption and measurable outcomes.
• language: English and Arabic is preferred

If you are interested in this opportunity, please send your resume to ensuring the position name is included in the subject line.

Harnessing human insight to cut costs, fast-track tech adoption, and scale innovation globally.

3 weeks ago Be among the first 25 applicants

Qiddiya is Saudi Arabia's flagship destination for entertainment, sports, and culture — a cornerstone of Vision 2030 located just outside Riyadh. Spanning over 360 km², it will feature world-class attractions including a Formula 1-grade racetrack, theme parks, major sports venues, and performance spaces. More than a destination, Qiddiya is a catalyst for economic diversification, job creation, and a new way of life. With construction progressing rapidly, we're looking for driven professionals ready to help shape one of the world's most ambitious developments. Every role here has real impact — from planning and design to delivery and operations. If you're motivated by large-scale challenges and lasting legacy, there's a place for you at Qiddiya.

General Summary

The Senior Manager - Change Management leads the planning and execution of change strategies to ensure the successful adoption of new processes, systems, structures, and ways of working across the Transport Business Unit (TBU). This role plays a critical part in enabling strategic transformations by supporting the people side of change — including changes to organizational structures, business processes, technology implementations, and cultural alignment initiatives.

The role is responsible for assessing change impacts, developing change plans, and working across multiple teams to ensure readiness, resilience, and alignment across the organization. This includes training, communications, stakeholder engagement, and cultural integration.

Essential Duties and Responsibilities:

• Develop and lead the TBU's integrated change management framework and approach, aligned with QIC's enterprise change strategy
• Collaborate with functional and project teams to assess organizational impacts and change risks of strategic initiatives
• Create detailed change plans including stakeholder analysis, communication strategies, training roadmaps, and readiness assessments
• Partner with HR, Strategy, and Governance teams to align change efforts with workforce planning, talent development, and performance frameworks
• Monitor and report on change readiness, adoption levels, and resistance risks to the Director and BU leadership
• Coordinate with external advisors and transformation partners where required to ensure change interventions are properly delivered
• Design and implement feedback loops and post-change assessments to drive continuous improvement and embed new behaviors
• Act as a change ambassador across the TBU, helping to shape a culture of adaptability, resilience, and innovation
  
  

• Strategic Thinking
• Leadership
• Stakeholder Influence
• Decision-Making
• Political & Cultural Agility
• Collaboration
• Accountability
  
  

• Seniority level Director

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Get notified about new Senior Change Manager jobs in Riyadh, Riyadh, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Project Manager - Change Management (Operations) role at Norconsult Telematics

Join to apply for the Project Manager - Change Management (Operations) role at Norconsult Telematics

Get AI-powered advice on this job and more exclusive features.

Position Objectives:

• Lead change management activities to support operational excellence in a nationwide private LTE network.
• Drive optimization initiatives to improve service performance and customer experience.
• Oversee implementation of network integrations, feature rollouts, and configuration changes.
• Ensure effective coordination between design, operations, and implementation functions.
• Establish and enforce change management processes tailored to project requirements.
• Monitor, report, and improve compliance with SLAs and performance KPIs.
• Facilitate knowledge

Our client, a leading organization in Saudi Arabia, is implementing a strategic transformation office to enhance project delivery and organizational performance. We're seeking an experienced change management expert to lead the people and culture transformation required for successful adoption.

Drive the behavioral, cultural, and skills-