18 Itil jobs in Saudi Arabia

About us

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role

We are seeking a ITIL Expert with 10+ years of experience in IT Service Management. In this role, you will be responsible for defining, managing, and optimizing IT service level agreements (SLAs), driving continuous service improvement, and ensuring alignment between IT operations and business goals. You’ll apply ITIL best practices and leverage Oracle technologies to deliver measurable value and operational excellence.

Responsibilities:

- Lead the definition, negotiation, and governance of Service Level Agreements (SLAs) across IT services.

- Design and deploy Customer Satisfaction (CSAT) surveys to evaluate service quality and end-user experience.

- Analyze feedback and performance metrics to identify pain points and initiate continuous service improvements.

- Benchmark service performance against industry standards and internal KPIs.

- Implement service dependency mapping and design SLAs that align with business objectives.

- Utilize advanced monitoring and analytics tools (e.g., Oracle, ServiceNow, Splunk, BMC) for real-time visibility into IT service performance.

- Define, track, and refine KPIs such as uptime, response times, resolution rates, CSAT scores, and resource utilization.

- Oversee performance reporting through dynamic dashboards, ensuring SLA compliance and transparency.

- Apply ITIL v4 frameworks to optimize service workflows, improve operational efficiency, and support audit readiness.

- Ensure service integration across multi-vendor environments with a focus on Oracle Cloud and other enterprise platforms.

- Collaborate with cross-functional teams, including vendors and internal stakeholders, to ensure end-to-end service delivery.

- Provide strategic insights to IT leadership on service improvements, operational risks, and performance trends.

- Drive enhancements in IT contract and vendor management to align service expectations with contractual commitments.

What You Need:

- Mandatory ITIL V4 Certification.

- Minimum of 10 years of experience in IT Service Management, SLA governance, and operations.

- Proven hands-on expertise in Oracle technologies and cloud-based IT service management.

- Strong analytical background with a deep understanding of service monitoring tools (e.g., ServiceNow, Splunk, Oracle Cloud, BMC).

- Demonstrated ability to design and implement CSAT programs and translate insights into tangible improvements.

- Excellent grasp of IT governance, SLA frameworks, and performance benchmarking.

- Experience in managing third-party vendors and contract performance.

- Effective communicator and problem-solver with strong stakeholder engagement skills.

- Familiarity with AI/ML-powered monitoring platforms is a plus.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

1. 8+ years of experience in IT change management, preferably in the banking or financial sector.
2. Strong understanding of IT governance, risk, and compliance frameworks.
3. Proven leadership, communication, and cross-functional collaboration skills.
4. Experience with change management tools and ITSM platforms (e.g., ServiceNow, BMC Remedy).
5. Proven experience in leading end-to-end IT change management processes, ensuring compliance with governance and risk standards.

1. Bachelor’s degree in IT, Business, or related field; ITIL certification preferred.
2. Professional certifications such as ITIL/ITSM certifications, Project Management Professional (PMP), or in any relevant field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.

1. 8+ years of experience in IT change management, preferably in the banking or financial sector.
2. Strong understanding of IT governance, risk, and compliance frameworks.
3. Proven leadership, communication, and cross-functional collaboration skills.
4. Experience with change management tools and ITSM platforms (e.g., ServiceNow, BMC Remedy).
5. Proven experience in leading end-to-end IT change management processes, ensuring compliance with governance and risk standards.

1. Bachelor's degree in IT, Business, or related field; ITIL certification preferred.
2. Professional certifications such as ITIL/ITSM certifications, Project Management Professional (PMP), or in any relevant field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.

1. 8+ years of experience in IT change management, preferably in the banking or financial sector.
2. Strong understanding of IT governance, risk, and compliance frameworks.
3. Proven leadership, communication, and cross-functional collaboration skills.
4. Experience with change management tools and ITSM platforms (e.g., ServiceNow, BMC Remedy).
5. Proven experience in leading end-to-end IT change management processes, ensuring compliance with governance and risk standards.

1. Bachelor’s degree in IT, Business, or related field; ITIL certification preferred.
2. Professional certifications such as ITIL/ITSM certifications, Project Management Professional (PMP), or in any relevant field.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from the National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies in America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.

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Location: Riyadh, KSA.

Years of Experience: 10+ years.

Project Duration: 10 months.

Working Arrangement: on-site.

Language Requirements: Fluency in Arabic & English (written and spoken).

Starting Date: July 1st.

We are seeking an experienced IT Change Management Expert with a strong background in the telecom industry to support a 10-month transformation engagement. The ideal candidate will bring deep expertise in leading change management efforts for large-scale IT and digital transformation programs , focusing on driving organizational adoption , minimizing resistance, and accelerating the value realization of new technologies and processes. The role will play a pivotal part in ensuring the success of transformation and digital adoption initiatives across the enterprise.

Key Requirements

• Extensive experience in IT change management within the telecom industry.
• Proven track record of delivering change management strategies for large-scale digital transformation and adoption initiatives.
  
  

• Bachelor's or Master's degree in Business, Communications, Information Technology, or related field.
• Ability to work with cross-functional teams and influence stakeholders across various levels.
• Strong analytical and problem-solving capabilities.
• Comfortable working in fast-paced, high-pressure environments with shifting priorities.
  
  

• Design and implement a comprehensive change management strategy and plan aligned with the transformation objectives.
• Support stakeholder engagement, impact assessments, and readiness planning to ensure smooth adoption.
• Develop and execute communication and training plans to drive awareness, understanding, and support for change.
• Monitor change adoption and resistance, and adjust interventions to address concerns and reinforce progress.
• Collaborate with project teams, leadership, and business units to embed change management practices across initiatives.
• Report on change management progress, risks, and metrics to senior stakeholders and transformation leadership.
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries Staffing and Recruiting

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Compensation Includes

Visa facilitation

Round-trip flight tickets

Hotel accommodation (with breakfast)

Daily allowance

Project Objective

The objective of this engagement is to conduct a comprehensive Information Systems Audit focused on the IT Incident and Problem Management processes, assessing their effectiveness, alignment with internal policies, and compliance with best practices such as ITIL and regulatory standards for one of our prestigious clients.

Scope of Audit

The audit will encompass the full lifecycle of Incident and Problem Management, including but not limited to

Incident detection, logging, categorization, and prioritization

Response, resolution, and closure processes

Problem identification and root cause analysis

Integration with Change Management

SLA adherence, escalation mechanisms, and reporting structure

Tool capabilities and data accuracy

Effectiveness review of selected major incident / problem records

Consultant Responsibilities

The consultant is expected to

Provide subject matter expertise in ITIL-aligned Incident and Problem Management

Assess control design and test operational effectiveness

Validate compliance with internal frameworks and regulatory requirements

Review documentation, tool configurations, and ticket data

Identify process inefficiencies, risks, and areas for improvement

Deliver detailed audit findings and actionable recommendations in structured format

Required Skills & Qualifications

6–10 years of experience in IT GRC, Internal Audit, or IT Risk, preferably in banking or financial sectors

Proven expertise in ITIL v3 / v4 — especially in Incident and Problem Management

Experience with ITSM tools such as ServiceNow, JIRA Service Desk, BMC Remedy, etc.

Strong understanding of audit methodologies, internal control frameworks, and SLA / KPI reporting

Exceptional documentation, reporting, and stakeholder communication skills

Ability to identify control weaknesses, gaps, and improvement opportunities

Engagement Logistics

Start Date : Tentative – 3rd August 2025

End Date : 11th September 2025

Duration : 6 weeks (full-time onsite)

Location : Riyadh, Saudi Arabia

Support Provided : Visa, travel, stay (breakfast), and daily per diem allowance

Compensation Includes

Visa facilitation

Round-trip flight tickets

Hotel accommodation (with breakfast)

Daily allowance

Project Objective

The objective of this engagement is to conduct a comprehensive Information Systems Audit focused on the IT Incident and Problem Management processes, assessing their effectiveness, alignment with internal policies, and compliance with best practices such as ITIL and regulatory standards for one of our prestigious clients.

Scope of Audit

The audit will encompass the full lifecycle of Incident and Problem Management, including but not limited to

Incident detection, logging, categorization, and prioritization

Response, resolution, and closure processes

Problem identification and root cause analysis

Integration with Change Management

SLA adherence, escalation mechanisms, and reporting structure

Tool capabilities and data accuracy

Effectiveness review of selected major incident / problem records

Consultant Responsibilities

The consultant is expected to

Provide subject matter expertise in ITIL-aligned Incident and Problem Management

Assess control design and test operational effectiveness

Validate compliance with internal frameworks and regulatory requirements

Review documentation, tool configurations, and ticket data

Identify process inefficiencies, risks, and areas for improvement

Deliver detailed audit findings and actionable recommendations in structured format

Required Skills & Qualifications

6-10 years of experience in IT GRC, Internal Audit, or IT Risk, preferably in banking or financial sectors

Proven expertise in ITIL v3 / v4 - especially in Incident and Problem Management

Experience with ITSM tools such as ServiceNow, JIRA Service Desk, BMC Remedy, etc.

Strong understanding of audit methodologies, internal control frameworks, and SLA / KPI reporting

Exceptional documentation, reporting, and stakeholder communication skills

Ability to identify control weaknesses, gaps, and improvement opportunities

Engagement Logistics

Start Date : Tentative - 3rd August 2025

End Date : 11th September 2025

Duration : 6 weeks (full-time onsite)

Location : Riyadh, Saudi Arabia

Support Provided : Visa, travel, stay (breakfast), and daily per diem allowance

• Minimum 8+ years of experience in IT Service Management, with mandatory banking industry experience.
• Proven track record in managing high-impact incidents and conducting detailed RCAs.
• Solid understanding of ITIL framework, especially Incident, Problem, and Change Management.
• Experience using ITSM tools such as ServiceNow, Remedy, BMC, or equivalent.
• Ability to work in a 24/7 service environment and manage on-call support when needed.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• ITIL Foundation/Intermediate/Expert Certification.
• Experience in core banking systems, digital banking platforms, or payment gateways.
• Familiarity with regulatory requirements and cybersecurity incident handling in the BFSI domain.

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ's Fast 100 Private Companies Award in 2017.

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship.

Through strict adherence to these core values, we have achieved success beyond all documented forecasts and expectations.