83 Itil jobs in Saudi Arabia

About us

At VisionX, we cut through the noise. Since 2017, we’ve been on a mission to demolish business complexity with AI—no off-the-shelf solutions, just custom, agile systems designed for your unique challenges. Our innovative approach to problem-solving is what sets us apart in the industry.

We work shoulder-to-shoulder with world-leading brands and Fortune 1000 companies, leveraging deep expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. Our approach isn’t about following trends—it’s about setting them and fast-tracking your AI journey with tailored strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We are recognized among Fast Company’s Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We’re not here to keep up but to redefine what’s possible, and our track record proves it.

Your Role

We are seeking a ITIL Expert with 10+ years of experience in IT Service Management. In this role, you will be responsible for defining, managing, and optimizing IT service level agreements (SLAs), driving continuous service improvement, and ensuring alignment between IT operations and business goals. You’ll apply ITIL best practices and leverage Oracle technologies to deliver measurable value and operational excellence.

Responsibilities:

- Lead the definition, negotiation, and governance of Service Level Agreements (SLAs) across IT services.

- Design and deploy Customer Satisfaction (CSAT) surveys to evaluate service quality and end-user experience.

- Analyze feedback and performance metrics to identify pain points and initiate continuous service improvements.

- Benchmark service performance against industry standards and internal KPIs.

- Implement service dependency mapping and design SLAs that align with business objectives.

- Utilize advanced monitoring and analytics tools (e.g., Oracle, ServiceNow, Splunk, BMC) for real-time visibility into IT service performance.

- Define, track, and refine KPIs such as uptime, response times, resolution rates, CSAT scores, and resource utilization.

- Oversee performance reporting through dynamic dashboards, ensuring SLA compliance and transparency.

- Apply ITIL v4 frameworks to optimize service workflows, improve operational efficiency, and support audit readiness.

- Ensure service integration across multi-vendor environments with a focus on Oracle Cloud and other enterprise platforms.

- Collaborate with cross-functional teams, including vendors and internal stakeholders, to ensure end-to-end service delivery.

- Provide strategic insights to IT leadership on service improvements, operational risks, and performance trends.

- Drive enhancements in IT contract and vendor management to align service expectations with contractual commitments.

What You Need:

- Mandatory ITIL V4 Certification.

- Minimum of 10 years of experience in IT Service Management, SLA governance, and operations.

- Proven hands-on expertise in Oracle technologies and cloud-based IT service management.

- Strong analytical background with a deep understanding of service monitoring tools (e.g., ServiceNow, Splunk, Oracle Cloud, BMC).

- Demonstrated ability to design and implement CSAT programs and translate insights into tangible improvements.

- Excellent grasp of IT governance, SLA frameworks, and performance benchmarking.

- Experience in managing third-party vendors and contract performance.

- Effective communicator and problem-solver with strong stakeholder engagement skills.

- Familiarity with AI/ML-powered monitoring platforms is a plus.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

About the Job

Company Description:

Naseej
is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management. For nearly 36 years, we've empowered organizations across the MENA region to deliver impactful digital experiences, reduce technical complexity, and focus on achieving their strategic objectives.

Our areas of expertise include E-Learning, Edu-Tech, and Digital Transformation.

Learn more:

Role Description:

We are seeking a highly motivated and detail-oriented
ITIL Officer
to join our Information Technology team in Riyadh. This role is critical to ensuring effective IT service delivery aligned with ITIL best practices. The ITIL Officer will oversee service management processes, support change management activities, monitor key performance indicators (KPIs), and act as a first-level support contact for users across systems.

Key Responsibilities:

• Govern and maintain ITIL-based service management processes.
• Monitor and report on IT service KPIs to ensure continuous improvement.
• Support and oversee application lifecycle changes and change control processes.
• Act as a key point of contact for first-level technical support.
• Assist in user enablement and ensure consistent communication with stakeholders.
• Coordinate with cross-functional teams to align IT services with business needs.
• Ensure documentation and adherence to service management standards.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.
• ITIL v4 Foundation Certification (required); higher-level certifications are a plus.
• 2+ years of experience in a similar IT service management role.
• Experience working with ITSM platforms (e.g., ManageEngine, ServiceNow, BMC Remedy, Jira Service Management).
• Strong understanding of application lifecycle management and change control.
• Familiarity with service desk operations and end-user support.
• Experience in KPI tracking, service reporting, and process improvement.
• Strong analytical, documentation, and communication skills.
• Ability to work collaboratively across departments and with technical/non-technical stakeholders.

Job Description:

DXC
Technology (NYSE:
DXC
) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise,
DXC
Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
DXC
Technology is recognized among the best corporate citizens globally. For more information, visit
.technology.

We are currently looking for:

Incident & Problem Management Specialist

Job location: onsite in Riyadh

You will be responsible for:

• Coordinate the resolution of high-impact incidents, ensuring timely communication and escalation.

• Lead problem management efforts by identifying root causes and implementing long-term fixes (RCAs).

• Ensure accurate documentation of incidents and problems in ITSM tools (e.g., ServiceNow).

• Analyze incident trends, identify gaps, and recommend process improvements.

• Facilitate post-incident reviews and drive preventive measures to avoid future recurrences.

• Collaborate with cross-functional teams (Infrastructure, Application, Network, etc.) to ensure swift resolution.

• Develop and maintain incident and problem management workflows and reporting dashboards.

• Communicate effectively with stakeholders during major incidents, including regular updates and final summaries.

• Ensure compliance with SLAs, KPIs, and ITIL/ITSM standards.

• Provide training and guidance to support teams on incident/problem procedures and best practices.

• Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.

• Follow established best practices and standards in infrastructure service delivery.

Required Skills:

• Bachelor's degree in a relevant field or equivalent combination of education and experience

• Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in Incident & Problem Management role

• Strong knowledge of ITIL framework; ITIL v4 Foundation certification preferred.

• Hands-on experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management).

• Exceptional analytical and problem-solving skills.

• Ability to manage multiple high-pressure incidents and priorities simultaneously.

• Strong written and verbal communication skills, especially during high-stress scenarios.

• Ability to influence and coordinate across cross-functional teams.

Nice-to-Have:

• Experience with automation or AI-based incident response tools.

• Knowledge of risk management and change management processes.

• ITIL certifications, is a plus.

At
DXC
Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Sr. Business Development Manager - Turkey & Saudi/Middle East (ITIL)

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

PeopleCert is looking for a Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned territory.

As a Business Development Manager, your tasks will include the following:

• Overseeing all activities within Turkey & Saudi/Middle East to help expand the Turkey & Saudi/Middle East market
• Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products
• Work closely with the PC partner organizations in Turkey & Saudi/Middle East and help them sell more of ITIL products
• Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy
• Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture
• Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment
• Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters
• Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

What we look for:

• Post-graduate degree is a must in IT, preferably an MBA
• Over 8-10 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions
• Awareness of ITIL is desirable but not an absolute must.
• A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market.
• Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling
• Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures
• Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset. Preference will be given to candidates from IT Consulting and/or Technology backgrounds
• Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Experience in Microsoft Dynamics CRM or similar software will be considered an asset

What we offer:

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

We are an equal opportunities employer and welcome applications from all qualified candidates. PeopleCert is committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Sr. Business Development Manager - Turkey & Saudi/Middle East (ITIL)

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

PeopleCert is looking for a Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned territory.

As a Business Development Manager, your tasks will include the following:

• Overseeing all activities within Turkey & Saudi/Middle East to help expand the Turkey & Saudi/Middle East market
• Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products
• Work closely with the PC partner organizations in Turkey & Saudi/Middle East and help them sell more of ITIL products
• Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy
• Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture
• Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment
• Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters
• Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

What we look for:

• Post-graduate degree is a must in IT, preferably an MBA
• Over 8-10 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions
• Awareness of ITIL is desirable but not an absolute must.
• A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market.
• Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling
• Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures
• Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset. Preference will be given to candidates from IT Consulting and/or Technology backgrounds
• Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Experience in Microsoft Dynamics CRM or similar software will be considered an asset

What we offer:

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

We are an equal opportunities employer and welcome applications from all qualified candidates. PeopleCert is committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Sr. Business Development Manager - Turkey & Saudi/Middle East (ITIL)

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

PeopleCert is looking for a Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned territory.

As a Business Development Manager, your tasks will include the following:

• Overseeing all activities within Turkey & Saudi/Middle East to help expand the Turkey & Saudi/Middle East market
• Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products
• Work closely with the PC partner organizations in Turkey & Saudi/Middle East and help them sell more of ITIL products
• Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy
• Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture
• Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment
• Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters
• Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

What we look for:

• Post-graduate degree is a must in IT, preferably an MBA
• Over 8-10 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions
• Awareness of ITIL is desirable but not an absolute must.
• A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market.
• Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling
• Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures
• Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset. Preference will be given to candidates from IT Consulting and/or Technology backgrounds
• Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Experience in Microsoft Dynamics CRM or similar software will be considered an asset

What we offer:

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

We are an equal opportunities employer and welcome applications from all qualified candidates. PeopleCert is committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Sr. Business Development Manager - Turkey & Saudi/Middle East (ITIL)

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

PeopleCert is looking for a Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned territory.

As a Business Development Manager, your tasks will include the following:

• Overseeing all activities within Turkey & Saudi/Middle East to help expand the Turkey & Saudi/Middle East market
• Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products
• Work closely with the PC partner organizations in Turkey & Saudi/Middle East and help them sell more of ITIL products
• Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy
• Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture
• Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment
• Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters
• Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

What we look for:

• Post-graduate degree is a must in IT, preferably an MBA
• Over 8-10 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions
• Awareness of ITIL is desirable but not an absolute must.
• A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market.
• Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling
• Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures
• Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset. Preference will be given to candidates from IT Consulting and/or Technology backgrounds
• Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Experience in Microsoft Dynamics CRM or similar software will be considered an asset

What we offer:

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

We are an equal opportunities employer and welcome applications from all qualified candidates. PeopleCert is committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Sr. Business Development Manager - Turkey & Saudi/Middle East (ITIL)

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

PeopleCert is looking for a Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned territory.

As a Business Development Manager, your tasks will include the following:

• Overseeing all activities within Turkey & Saudi/Middle East to help expand the Turkey & Saudi/Middle East market
• Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products
• Work closely with the PC partner organizations in Turkey & Saudi/Middle East and help them sell more of ITIL products
• Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy
• Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture
• Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment
• Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters
• Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

What we look for:

• Post-graduate degree is a must in IT, preferably an MBA
• Over 8-10 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions
• Awareness of ITIL is desirable but not an absolute must.
• A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market.
• Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling
• Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures
• Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset. Preference will be given to candidates from IT Consulting and/or Technology backgrounds
• Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Experience in Microsoft Dynamics CRM or similar software will be considered an asset

What we offer:

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

We are an equal opportunities employer and welcome applications from all qualified candidates. PeopleCert is committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Sr. Business Development Manager - Turkey & Saudi/Middle East (ITIL)

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now !

PeopleCert is looking for a Business Development Manager who will be responsible to develop strong pipelines and deliver new business in their territory. Through an in-depth understanding of the PeopleCert Group and go-to-market strategy, the successful candidate will establish relationships with key decision makers of training organizations, universities, and corporations in their assigned territory.

As a Business Development Manager, your tasks will include the following:

• Overseeing all activities within Turkey & Saudi/Middle East to help expand the Turkey & Saudi/Middle East market
• Connect with corporates, government entities and other professional organizations to help grow the awareness and the market size of PC products
• Work closely with the PC partner organizations in Turkey & Saudi/Middle East and help them sell more of ITIL products
• Forge and nurture high-impact relationships with senior decision-makers for promoting ITIL products
• Build and manage a strong pipeline of leads and key accounts
• Maintain and achieve maximum B2B market penetration of ITIL products, implementing a target-driven sales strategy
• Coordinate various aspects of activity in tandem with the company's operations base and with respect to the local market conditions and culture
• Plan and organise personal sales strategy by maximising the Return on Time Investment for the territory/segment
• Monitor own progress against daily/weekly/monthly targets and report accordingly to the Headquarters
• Facilitate and expedite the resolution of customer problems and complaints, working closely with support teams
• Participate in trade shows, language education events, and strategic forums across the region
• Collaborate cross-functionally with global product and marketing teams to drive local adaptation and growth

What we look for:

• Post-graduate degree is a must in IT, preferably an MBA
• Over 8-10 years' experience in driving new business development at corporate level, with proven track record in driving successful business development transactions
• Awareness of ITIL is desirable but not an absolute must.
• A self-starter with an entrepreneurial bent of mind who can work across different cultures to help grow the market.
• Sound understanding of channel development, strategy selling principles, partnership strategy and consultative selling
• Superb relationship, communication, and negotiation skills in working with executives, external constituents, and other business functions at all levels of seniority and different cultures
• Exposure in the Education market, Consulting or Examination / Certification sectors in previous role(s) as well as prior experience in international corporate environments will be considered an asset. Preference will be given to candidates from IT Consulting and/or Technology backgrounds
• Advanced written and spoken English (C2 level certification desired, LANGUAGECERT C2 LTE or C2 IESOL certificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification is desirable
• Experience in Microsoft Dynamics CRM or similar software will be considered an asset

What we offer:

• Competitive remuneration package
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees
• Huge learning experience in using best practices and global environment
• Constant personal and professional development
• 100% Virtual Hiring Process

About PeopleCert

PeopleCert is a global leader in assessment and certification of professional skills, partnering with multi-national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its state-of-the-art assessment technology, PeopleCert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

We are an equal opportunities employer and welcome applications from all qualified candidates. PeopleCert is committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.