852 IT Support jobs in Saudi Arabia

Company Description

Government Municipality is a goverment muncipality office based on Al Bukeriyah City , Al Qassim Region, Saudi Arabia .

Role Description

This is a full-time on-site role for a System Support Specialist located in Al Bukayrīyah. The System Support Specialist will be responsible for providing technical support, system administration, troubleshooting, and effective communication with internal and external stakeholders.

Qualifications

• Technical Support and System Administration skills
• Analytical Skills and Troubleshooting abilities
• Strong Communication skills
• Experience in working with systems and technologies
• Ability to work in a fast-paced environment
• Problem-solving skills
• Knowledge of network security protocols
• Bachelor's degree in Computer Science or related field

POSITION OVERVIEW:
Work as IT Systems Specialist in System integration/Support on the large scale construction project involving various system including SharePoint, Dashboard, EDMS, Planning/Scheduling, Risk Management, Contract and Cost Management.

SPECIFIC RESPONSIBILITIES:
System Integration/support complex integrated systems with data originating from multiple applications/platforms, organizations and/or geographic locations.

Self performs plus potential to manage & support Business Applications (Oracle Primavera, Aconex, In-house develop tools) on-site supports. Coordinates delivery of service & support with corporate-based application support teams.

Liaise between business requirements and technical design and as such will be working closely with multiple business application specialists.

Author technical and end-user guide documentation for these developed systems.

Work in a distributed, team-oriented environment.

Be responsible for establishing and reporting project based Service Level Agreement Metrics.

Coordinate and report root cause analysis and course correction for failed SLA targets.

Assists with On-Call support during non-business hours.

Gathers end-user and project's requirements, and presents to management in a technical and non-technical term.

Escalates reports and follows-up on issues with various functional service delivery teams, local vendors/service providers/subject matter experts, and upper project management.

Complies with Problem Management processes by registering, updating, resolving and closing assigned Incident & Problem tickets.

Understand Business Processes being used and implemented.

Be proactive with customer in gathering reporting requirements.

Create and maintain report/program documentation.

Performs other responsibilities associated with this position as may be appropriate.

PREFERRED EDUCATION/EXPERIENCE:

4-year degree in Engineering or Information Technology (or any degree with relevant experience) and 5-10 years of related work experience. Minimum of 4-7 years of job profile related experience.

Any certification is an advantage.

Required SKILLS/COMPETENCIES:

Strong background and thorough understanding of EDMS products (SharePoint2010, Aconex, Documentum, FileNet, Livelink etc.).

Working knowledge and understanding of Dashboards, Planning/Scheduling System, Cost Management System etc.
SharePoint 2010 – Installation/Configuration/Administration is an added plus.

Business Intelligence Dashboards and Reports.
Strong DBA skills: MS SQL Server or Oracle.
Data Exchange: Web Services, XML, custom and standard APIs.

Knowledge of Microsoft Visual Studio .NET development tools an added plus.

Reporting tools: Microsoft SQL Reporting Services, Crystal Reports.
Data warehouse design and extensive custom report development.

Experience with integration work between EDMS and Project Controls Systems.

Ability to gather, define and implement database changes/requirements.

Working knowledge of SQL databases and their structures/schemas.

Strong knowledge of reporting/programming functions within MS SQL Server, VBA and SQL scripts etc.

Project Controls Application – Oracle Primavera Solutions.

Ability to work with internal and external teams.
Has excellent verbal and written technical English communication abilities.
Strong Customer Support/Service Skills.
Budget management experience.
Strong troubleshooting skills.
Strong Business Analysis skills.
Must be a team player, self-motivated and proactive.

About The Company:
Parsons is a leader in many diverse markets such as infrastructure, transportation, water, telecommunications, aviation, commercial, environmental, planning, industrial manufacturing, education, healthcare, life sciences and homeland security.

Parsons provides technical and management solutions to federal, regional and local government agencies as well as private industries worldwide.

The Job Description

1. Bachelor’s degree in Information Technology, Computer Science, or a related field.
2. At least 3-5 years of experience in technical support and system development.
3. Proficiency in programming languages such as Python, Java, C#, or PHP.
4. Strong knowledge of system development methodologies and tools.
5. Experience with database management and SQL.
6. Excellent troubleshooting and problem-solving skills.
7. Ability to work collaboratively in a team environment.
8. Strong communication skills to effectively convey technical information.
9. Familiarity with various operating systems (Windows, Linux, macOS).
10. Relevant certifications in IT support or system development are an added advantage.

Responsibilities:

1. Provide technical support to users, addressing and resolving system-related issues and inquiries.
2. Collaborate with the development team to design, develop, and implement system enhancements and new functionalities.
3. Perform regular system maintenance and updates to ensure optimal performance and security.
4. Monitor system performance and identify areas for improvement.
5. Troubleshoot and resolve technical issues related to system development and integration.
6. Assist in the development and testing of system updates, patches, and new features.
7. Document technical support processes, system configurations, and troubleshooting steps.
8. Provide training and support to end-users on system functionalities and best practices.
9. Stay updated with the latest advancements in system development and support technologies.
10. Participate in cross-functional meetings to discuss project requirements, progress, and technical solutions.

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

• Network Administration and Network Engineering skills
• Experience in Network Design and Troubleshooting
• Proficiency in Network Security protocols and practices
• Strong problem-solving and analytical skills
• Excellent communication and team collaboration skills
• Bachelor's degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CCNA, CCNP, or equivalent are a plus
• Experience in the telecommunications industry is a plus

Opportunity: Sr. Technical Support and Help Desk

Company:
AICC

Reporting to:
IT Support Supervisor/Manager

About Al Arabia Cooperative Insurance Company (AICC)

Al Arabia Cooperative Insurance Company is a leading Saudi insurance provider offering a wide range of services to individuals and businesses across the Kingdom. The company is committed to delivering high-quality insurance solutions with a focus on reliability, innovation, and customer satisfaction.

Job Purpose

Provide technical assistance to computer users. Answer questions or resolve clients' computer problems in person, via telephone, or electronically. Assist in using computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Key Responsibilities

Technical Support

• Prepare user machine environment, install and upgrade applications/software, test, and configure hardware.
• Assist users with hardware/software features and provide training & orientation for new users.
• Provide first-level front-end application support by answering users' requests.
• Understand system features and functionality to ensure proper support to end users.

Help Desk

• Diagnose hardware/software problems and replace defective components.
• Resolve and troubleshoot computer issues.
• Handle troubleshooting, system backups, archiving, and disaster recovery for end-users.
• Support in corrective and preventive actions.
• Backup servers daily (BKUPEXEC) and resolve issues.
• Configure folder sharing and devices (PCs, laptops, printers, scanners).
• Cisco IP Telephony: setup & maintenance.
• Active Directory: manage accounts, modifications, and passwords.
• Exchange Server: create email accounts for new users.
• VPN setup for remote work access.
• Communication with POS and branches to resolve IT issues.
• Support Network/System Admin in enforcing configurations on network devices.
• Control of USB/CD&DVD access via TrendMicro.

Stakeholder Interaction

• Work with developers, network admins, and end-users to resolve IT-related issues.
• Record incidents and escalate issues when needed.
• Follow up incidents until resolution.

Areas of Contribution

• Strategy:
  Monitor cascaded objectives for improvement.
• Risk Management:
  Ensure company information protection & threat control.
• Report Development:
  Provide reports and suggest process improvements.
• Policies:
  Strict adherence to AICC policies and procedures.
• Communication:
  Regular internal and external communication for efficiency.

Qualifications

• Education:
  Diploma in Computer & Network.
• Experience:
  Minimum 3 years proven relevant experience.
• Skills:
• Strong computer knowledge (OS, utilities, communication tools).
• Ability to train and coach users.
• Decision-making and problem-solving.
• Strong English communication (spoken & written).
• Report writing, designing, and presentation skills.

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

Company Description

Tamkeen Talents Co. is an innovative recruitment and human resources management solutions company. We are dedicated to innovation and excellence in our field, providing cutting-edge solutions to our clients in the areas of recruitment and HR management.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Support. The primary responsibilities include providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves responding to queries either in person or remotely, troubleshooting network issues. Additionally, the candidate will install, modify, and repair computer hardware and software, as well as provide customer service to end-users.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 0–1 year of relevant IT support experience
• Basic knowledge of Windows operating systems and networking (TCP/IP, DNS, DHCP)
• Strong Customer Service skills to assist users effectively
• Excellent problem-solving abilities and attention to details
• Eagerness to learn and grow in IT and system administration

Job Responsibilities

• Install, configure, and update software and hardware
• Troubleshoot hardware, software, and network issues
• Provide daily helpdesk support to end-users (onsite & remote)
• Assist with user account management (password resets, emails, etc.)
• Support the IT team with documentation, inventory, and system monitoring

Company Description

POLATI LLC is the central contractor for the installation of scaffolding and scaffolds, ensuring speed and safety in production operations at altitude. The company offers comprehensive services for leasing scaffolding, their design, and installation, contributing to record time construction projects.

Role Description

This is a full-time on-site Technical Support role located in Riyadh. The Technical Support employee will be responsible for providing analytical support, customer support, and troubleshooting to ensure customer satisfaction.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Experience in working in construction or industrial settings
• Excellent problem-solving abilities
• Ability to communicate effectively with clients and team members
• Knowledge of scaffolding systems is a