217 IT Support Staff jobs in Riyadh

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Job Purpose

This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Technical Support:

• Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
• Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
• Provide support for end users on different operating systems including Windows and Mac OS
• Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
• Work on providing Operations Management support for Day to day service operations using incident management
• Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
• Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

SLA Adherence:

• Follow Service Level Agreement targets for all operational process including incidents and problems
• Follow Service center response time and reliability within agreed tolerance limits
• No logical security incidents and No physical security breaches
• Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction

Software Compliance:

• Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards

Knowledge Management:

• Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
• Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

Documentation:

• Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
• Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
• Document relevant issues identified as a problem to get the analysis on fixing the root cause.

HR Proficiency:

• Ability to obtain updated soft and technical skills related to the job.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Bachelor Degree in Computer Science or Any relevant field

2 to 4 Years

• Data Security Encryption Tools/Techniques
• Emerging Network Technology
• Help Desk Technologies
• Technical Tools and Products
• Technology Industry Knowledge
• Technology Platforms

Get AI-powered advice on this job and more exclusive features.

Responsible for being the first point of contact for customers, logging and categorizing incidents, troubleshooting and resolving network issues (Cisco, Fortinet, routing protocols), performing root cause analysis, ensuring SLA compliance, and supporting continuous improvement through knowledge sharing and training.

Responsible for being the first point of contact for customers, logging and categorizing incidents, troubleshooting and resolving network issues (Cisco, Fortinet, routing protocols), performing root cause analysis, ensuring SLA compliance, and supporting continuous improvement through knowledge sharing and training.

• Initial Customer Interaction : Act as the first point of contact for users/customers via phone, email, or ticketing system.
• Log all service requests and incidents with accurate details in GO Ticketing System.
• Record issues in the ticketing system, ensuring correct categorization and prioritization based on urgency and impact.
• Assign severity levels according to predefined guidelines (Service impacted totally, service impacted Partially, normal Request, Urgent Request, Proactive monitoring).
• Handling and Resolution of Routine and Complex Issues : Perform routing protocol configuration (MPLS, BGP, OSPF, EIGRP, static routing) and policy-based routing for enterprise and customer networks.
• Conduct firmware upgrades, patches, and routine maintenance for Cisco ISR/ASR and Fortinet FortiGate platforms.
• Troubleshoot, network and transmission, or other issues related to both using diagnostic tools.
• Root Cause Analysis (RCA) : Perform in-depth investigation to determine the underlying cause of incidents.
• Provide long-term fixes or recommendations to prevent recurrence.
• Specialized Knowledge : Work with advanced configurations, integrations, and custom setups.
• Collaboration with Engineering / Customer : Engage with engineering or Operational teams for issues that require high-level analysis or hardware replacement or meeting.
• Service Quality & Compliance & Team Works : Adhere to SLA/OLA timelines for response and resolution.
• Follow security and compliance guidelines during troubleshooting.
• Analyze incident trends to identify areas for process, tool, or training improvements.
• Recommend system enhancements, performance tuning, and configuration changes.
• Maintain and expand the knowledge base to improve first-call resolution rates.
• Create and update Knowledge Base articles for Technical Support teams.
• Conduct training sessions for frontline support to improve first-call resolution rates.

• Education: Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field; or equivalent work experience.
• Experience: proven experience in Technical support or a related field.

• Not Applicable

• Full-time

• Information Technology

• IT Services and IT Consulting
• Telecommunications
• Software Development

About Uplift

About Uplift

Uplift is a dynamic agency specializing in global talent search, covering EMEA, LATAM, USA, and APAC. With successful placements in 52 countries, we combine speed and cutting-edge technology to source top executive and mid-senior talent across various functions. Our innovative approach integrates global networks, AI, and advanced recruitment tools. Beyond recruitment, we engage with our audience through our podcast, newsletter, and webinars, ensuring we stay at the forefront of talent acquisition and global HR trends.

Our client, a diversified holding company based in Riyadh, is seeking an experienced Technical Support Engineer. The company operates across multiple industries and is now strengthening its presence in the construction and machinery rental sector.

Location: Riyadh, Kingdom of Saudi Arabia.

Reports To: Technical Support Manager or Deputy CEO.

Provide specialized technical and operational support for subsurface irrigation control products and systems. Ensure optimal product performance, troubleshoot technical issues, and contribute to product development and improvement according to best engineering practices.

• Deliver comprehensive technical support to internal and external customers on device usage and maintenance.
• Monitor maintenance activities, promptly resolve technical faults, and ensure effective troubleshooting.
• Oversee quality control processes during manufacturing and operational phases.
• Train staff and end-users on device operation and maintenance procedures.
• Prepare and update technical documentation, manuals, and guidelines.
• Collaborate closely with manufacturing, quality assurance, sales, and marketing teams to meet product and market requirements.
• Analyze technical problems and propose solutions to enhance product quality and operational efficiency.
• Prepare and develop technical proposals and presentations for clients, working alongside sales and marketing teams.
• Participate in the ongoing development and enhancement of existing products in coordination with R&D teams.

• Bachelors degree in Mechatronics, Electronics, Mechanical Engineering, or a related engineering discipline.
• Minimum of 5 years experience in technical support or applied engineering, preferably within control systems or industrial products.
• Strong knowledge of electronic and mechanical control systems.
• Excellent problem-solving and technical communication skills.
• Proficient in spoken and written English.
• Detail-oriented with a high degree of accuracy.
• Quick learner with adaptability to new technologies.
• Strong organizational and time management skills.
• Proactive, able to work under pressure.
• Excellent communication skills and ability to collaborate within a multidisciplinary team.

At Uplift, we are committed to fair and equal experience for all employees and applicants, supporting the principles of Equal Opportunity Employment. We value the diverse talents and perspectives of individuals from all backgrounds, including minorities, women, and people with disabilities. We focus on creating opportunities for growth and advancement based on each persons qualifications and performance.

We are passionate about uplifting people's lives and fostering an inclusive environment where everyone is valued, regardless of race, religion, color, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, or disability. At Uplift, everyone is welcome.

Location: Saudi Arabia — Riyadh, Jouf, Bisha, Dawadmi, Rabigh

• Customer Interface and Communication: Maintain effective communication with customers, promptly responding to inquiries about products and after-sales service to ensure customer satisfaction.
• Manage the after-sales operations of energy storage sites, monitor, and optimize the performance of field operations.
• Problem Solving and Coordination: Identify and assess on-site project issues, coordinate resources to resolve problems swiftly and efficiently.
• Ensure Compliance with After-sales Terms: Ensure compliance with after-sales contract terms between the company and customers, improving service quality.
• Project Evaluation and Support: Assist in evaluating after-sales contract terms for new projects, support the delivery and execution of new projects, and ensure smooth after-sales handover.
• Customer Satisfaction Improvement: Increase overall customer satisfaction through regular follow-ups and continuous communication.

• Education Requirements: Bachelor’s degree or above in Project Management, Electrical Engineering, Automation, Energy Management, or related fields.
• Experience Requirements: At least 3 years of experience in project management or after-sales management, preferably with a background in energy storage or the power industry. Experience working in multinational and cross-cultural environments, with preference for those familiar with local energy storage and power markets.
• Language Requirements: Working proficiency in English.
• Skills Requirements: Strong project management skills, familiar with after-sales management processes and tools, capable of handling multiple projects simultaneously. Excellent communication skills, able to effectively coordinate between customers and internal teams. Strong problem-solving and conflict management skills, with the ability to make sound decisions under pressure.
• Certification Requirements: SCE or other related certifications are preferred.
• Other Requirements: Willingness to travel frequently and flexibility to adapt to various working environments.

Competitive salary and benefits package, including but not limited to: medical insurance, annual leave, and transportation and accommodation allowance. Opportunities for career development and regular training to support individual skill enhancement and professional growth.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.