1 113 IT Support Specialists jobs in Saudi Arabia

Help Desk Support

SAR104000 - SAR130878 Y Idex Telecom SA

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Job Description

Company Description

Idex Telecom is a leading VAS solution company in Saudi Arabia and the Gulf region.

Role Description

This is a full-time, on-site role for a Network Engineer located in Riyadh, Saudi Arabia. The Network Engineer will be responsible for managing and maintaining network infrastructure, ensuring optimal performance, and implementing necessary upgrades. Day-to-day tasks include network administration, designing network solutions, troubleshooting network issues, and ensuring network security. The Network Engineer will also provide support for IT-related issues.

Qualifications

  • Network Administration and Network Engineering skills
  • Experience in Network Design and Troubleshooting
  • Proficiency in Network Security protocols and practices
  • Strong problem-solving and analytical skills
  • Excellent communication and team collaboration skills
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Relevant certifications such as CCNA, CCNP, or equivalent are a plus
  • Experience in the telecommunications industry is a plus
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Sr. Technical Support and Help Desk

SAR4500 - SAR6000 Y Arabia Insurance Cooperative Co

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Job Description

Opportunity: Sr. Technical Support and Help Desk

Company:
AICC

Reporting to:
IT Support Supervisor/Manager

About Al Arabia Cooperative Insurance Company (AICC)

Al Arabia Cooperative Insurance Company is a leading Saudi insurance provider offering a wide range of services to individuals and businesses across the Kingdom. The company is committed to delivering high-quality insurance solutions with a focus on reliability, innovation, and customer satisfaction.

Job Purpose

Provide technical assistance to computer users. Answer questions or resolve clients' computer problems in person, via telephone, or electronically. Assist in using computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Key Responsibilities

Technical Support

  • Prepare user machine environment, install and upgrade applications/software, test, and configure hardware.
  • Assist users with hardware/software features and provide training & orientation for new users.
  • Provide first-level front-end application support by answering users' requests.
  • Understand system features and functionality to ensure proper support to end users.

Help Desk

  • Diagnose hardware/software problems and replace defective components.
  • Resolve and troubleshoot computer issues.
  • Handle troubleshooting, system backups, archiving, and disaster recovery for end-users.
  • Support in corrective and preventive actions.
  • Backup servers daily (BKUPEXEC) and resolve issues.
  • Configure folder sharing and devices (PCs, laptops, printers, scanners).
  • Cisco IP Telephony: setup & maintenance.
  • Active Directory: manage accounts, modifications, and passwords.
  • Exchange Server: create email accounts for new users.
  • VPN setup for remote work access.
  • Communication with POS and branches to resolve IT issues.
  • Support Network/System Admin in enforcing configurations on network devices.
  • Control of USB/CD&DVD access via TrendMicro.

Stakeholder Interaction

  • Work with developers, network admins, and end-users to resolve IT-related issues.
  • Record incidents and escalate issues when needed.
  • Follow up incidents until resolution.

Areas of Contribution

  • Strategy:
    Monitor cascaded objectives for improvement.
  • Risk Management:
    Ensure company information protection & threat control.
  • Report Development:
    Provide reports and suggest process improvements.
  • Policies:
    Strict adherence to AICC policies and procedures.
  • Communication:
    Regular internal and external communication for efficiency.

Qualifications

  • Education:
    Diploma in Computer & Network.
  • Experience:
    Minimum 3 years proven relevant experience.
  • Skills:
  • Strong computer knowledge (OS, utilities, communication tools).
  • Ability to train and coach users.
  • Decision-making and problem-solving.
  • Strong English communication (spoken & written).
  • Report writing, designing, and presentation skills.
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Information Technology Help Desk Support

SAR80000 - SAR120000 Y DesignTech Engineering Consultants

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Job Description

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

  • Provide
    L1 and L2 support
    for hardware, software, and network issues across 500+ end-users.
  • Troubleshoot, maintain, and upgrade
    PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
  • Set up, configure, and monitor
    CCTV and security systems.
  • Support
    network infrastructure
    (routers, switches, firewalls, access points), including configuration and diagnostics.
  • Troubleshoot and resolve issues with
    Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
  • Provide remote support via tools such as
    TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
  • Manage
    cPanel email accounts
    and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
  • Support
    LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
    for remote users.
  • Perform
    Active Directory and Group Policy tasks
    (user/group management, access rights, security policies).
  • Implement and maintain
    endpoint security solutions (antivirus, EDR, compliance checks).
  • Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
  • Ensure adherence to
    SLAs, KPIs, and ITIL-based service management practices.

Qualifications

  • Bachelor's degree
    in Information Technology, Computer Science, or a related field.
  • 2–3 years of hands-on IT support/helpdesk experience
    (Level 1 & Level 2).
  • Strong knowledge of
    hardware, infrastructure, and enterprise applications troubleshooting.
  • Practical experience supporting
    200+ end-users
    in multi-site or remote-enabled environments.
  • Familiarity with
    cloud computing concepts and platforms.
  • Strong interpersonal, communication (written and spoken English), and organizational skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Professional certifications
    such as CompTIA A+ are highly recommended.
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Information Technology Help Desk Support

SAR30000 - SAR40000 Y Tamkeen Talents Co. | شركة تمكين المواهب

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Job Description

Company Description

Tamkeen Talents Co. is an innovative recruitment and human resources management solutions company. We are dedicated to innovation and excellence in our field, providing cutting-edge solutions to our clients in the areas of recruitment and HR management.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Support. The primary responsibilities include providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves responding to queries either in person or remotely, troubleshooting network issues. Additionally, the candidate will install, modify, and repair computer hardware and software, as well as provide customer service to end-users.

Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or related field
  • 0–1 year of relevant IT support experience
  • Basic knowledge of Windows operating systems and networking (TCP/IP, DNS, DHCP)
  • Strong Customer Service skills to assist users effectively
  • Excellent problem-solving abilities and attention to details
  • Eagerness to learn and grow in IT and system administration

Job Responsibilities

  • Install, configure, and update software and hardware
  • Troubleshoot hardware, software, and network issues
  • Provide daily helpdesk support to end-users (onsite & remote)
  • Assist with user account management (password resets, emails, etc.)
  • Support the IT team with documentation, inventory, and system monitoring
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Help Desk

SAR120000 - SAR240000 Y SWATX

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Job Description

Technical Support:

  • Providing first-line technical assistance to end-users for hardware, software, and network issues.
  • Troubleshooting and resolving technical problems via phone, email, or in person.
  • Walking users through problem-solving steps.
  • Escalating complex issues to higher-level support teams.
  • Maintaining a log of support requests and resolutions.

System Administration:

  • Installing, configuring, and maintaining computer systems and applications.
  • Managing user accounts and permissions.
  • Monitoring system performance and identifying potential issues.
  • Performing system backups and ensuring data security.
  • Implementing and maintaining network infrastructure.
  • Contributing to IT projects and upgrades.

Requirements

  • He must have at least 6 years experience
  • He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
  • Providing technical support for systems and networks and solving problems Effectively.
  • Managing, configuring and enabling assistance systems and networks To ensure continuity.
  • Implement security procedures and monitor network performance.
  • Provide technical guidance to users and achieve higher Satisfaction levels.
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Help Desk Technician

Riyadh, Riyadh Abacus Technology Corporation

Posted 3 days ago

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Job Description

Overview

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
  • Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
  • Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
  • Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
  • Monitor and resolve issues to completion using the ticketing tracking systems.
  • Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
  • Follow-up and/or update the customer with status information, when applicable.
  • Resolve and close trouble tickets.
Qualifications

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

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Specialist - Help Desk

Riyadh, Riyadh Qiddiya Investment Company

Posted 11 days ago

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Job Description

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

Responsibilities
  • Provide first-level technical support for hardware, software, and network-related inquiries.
  • Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
  • Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
  • Assist users with application software and business software issues.
  • Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
  • Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
  • Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
  • Conduct training sessions for users on new software and tools when applicable.
  • Proactively identify areas for improvement in help desk processes and recommend enhancements.
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in a help desk or technical support role.
  • Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
  • Familiarity with common operating systems (Windows, MacOS) and software applications.
  • Excellent interpersonal and customer service skills.
  • Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

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Help Desk Technician

Riyadh, Riyadh Crystalnetworks

Posted 18 days ago

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Job Description

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Position Information

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

  • Provide first level support to end-users
  • Troubleshoot hardware, software, and network issues
  • Respond to support tickets in a timely manner
  • Escalate unresolved issues when necessary
  • Assist in the Installation and configuration of IT systems

Required Qualifications:

  • 1 – 2 years of relevant IT support / help desk experience
  • Good understanding of basic networking and troubleshooting techniques
  • Strong communication and problem-solving skills
  • Ability to work under pressure in a project environment
  • Great organizational & Time management

Education/ Certification:

  • Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
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Specialist - Help Desk

SAR40000 - SAR60000 Y Qiddiya Investment Company

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Job Description

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

Responsibilities
  • Provide first-level technical support for hardware, software, and network-related inquiries.
  • Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
  • Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
  • Assist users with application software and business software issues.
  • Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
  • Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
  • Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
  • Conduct training sessions for users on new software and tools when applicable.
  • Proactively identify areas for improvement in help desk processes and recommend enhancements.
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1-2 years of experience in a help desk or technical support role.
  • Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
  • Familiarity with common operating systems (Windows, MacOS) and software applications.
  • Excellent interpersonal and customer service skills.
  • Ability to manage multiple tasks and work in a fast-paced environment.
Benefits

Comprehensive benefits package

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Help Desk Agent

SAR40000 - SAR80000 Y Atkins Realis Group

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Job Description

Job Description

*SUMMARY *

Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.

*ESSENTIAL DUTIES AND RESPONSIBILITIES * include the following. Other duties may be assigned.

  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information
  • Accurately document and update records in required systems
  • Follow up in a timely manner to ensure customer satisfaction
  • Understand all programs, systems, and procedures necessary to perform job effectively
  • Where applicable, communicate with customers to attempt to bring resolution
  • Communicate feedback and progress to management
  • Maintain diplomacy and tact when dealing with upset or escalated calls
  • Escalate customer complaints and/or calls through the appropriate channels to management
  • Provide feedback to management concerning possible problems or areas of improvement
  • Make recommendations to implement improved processes
  • Perform other duties as assigned by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.

*EDUCATION and/or EXPERIENCE *
- High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
- Knowledge and understanding of facility management environment
- Knowledge, understanding, and compliance with Service Request policies and procedures
- Previous customer service and/or call center experience is a must
- Bi-lingual (English and Arabic) is an advantage
- Knowledge in SAP is an advantage

ATTRIBUTES
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule.

*COMPUTER SKILLS *

Proficient with Microsoft Office

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