113 IT Support Manager jobs in Saudi Arabia

Job Description:
Oversees technical support functions, ensuring effective delivery and maintenance of systems, applications, and hardware. Leads technical teams in alignment with organizational needs and service level expectations.

Qualifications:

Bachelor’s or Master’s degree in Computer Science or a related discipline.

At least 3 years of experience in managing technical support or IT services within government environments.

Strong leadership and management skills with the ability to plan, supervise, and evaluate performance.
Specialized training in Microsoft Office Programs

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Job Description:
Oversees technical support functions, ensuring effective delivery and maintenance of systems, applications, and hardware. Leads technical teams in alignment with organizational needs and service level expectations.

Qualifications:

Bachelor’s or Master’s degree in Computer Science or a related discipline.

At least 3 years of experience in managing technical support or IT services within government environments.

Strong leadership and management skills with the ability to plan, supervise, and evaluate performance.
Specialized training in Microsoft Office Programs

#J-18808-Ljbffr

Overview

Customer Support Manager role at Motorola Solutions.

Department

Managed Services and Support UN Middle East and Africa

Job Description

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all customer service-related escalations for mission-critical systems, including Land Mobile Radio solutions and software such as Mission Critical Broadband Push to Talk (MCPTT), through to Two-way Radio products. This role is typically for someone transitioning from a technical or business role to a customer-facing operations role, responsible for meeting or exceeding contractual commitments for ongoing support contracts in the assigned countries and accounts. The CSM also drives services growth by promoting support services, either as part of a new solution sale or as a standalone service. Requires a high degree of customer engagement, sales support skills, program planning, and technical knowledge of the portfolio. Experience in delivering or supporting complex software solutions is beneficial.

Responsibilities

• The customer advocate providing a single point of contact to ensure service delivery and SLA compliance, with appropriate escalations and timely resolutions.
• Maintain product and software lifecycle plans, including plans provided/maintained from third party vendors.
• Manage sub-contractor deliverables and adherence to customer contractual commitments.
• Execute the support service business plan; manage and report orders, revenue, and costs; identify and implement improvements to enhance service margin, quality, and best-practice delivery.
• Ensure smooth transition from project implementation to warranty support and service delivery.
• Manage the service contract renewal process for all assigned service agreements.

Business Development

• Engage with customers to identify upsell opportunities within existing accounts, including software support solutions aligned to operational needs and risk mitigation.
• Support account managers in customer meetings, financial and commercial negotiations, and road shows.
• Assist the Pre-sales team with tender/proposal costs, risks, pricing, and support the Procurement team in sub-contractor scope, SLAs, commercial negotiations, and contract setup.

Basic Requirements

• Excellent English communication skills (verbal, written, and presentation). Local languages (Arabic or French) appreciated.
• Experience in Level 2 Technical Support Operations, Project Management, or Customer Support with stakeholder management experience at management and user levels.
• Ability to plan, prioritize, and meet strict deadlines with business, commercial, and financial acumen; strong analytical skills.
• Ability to resolve commercial issues and recommend actions; experience with problem solving and conflict resolution.
• Self-motivated with ability to prioritize and multitask; adaptable in a fast-changing environment.

Security Clearance

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.

Travel

Travel will be no less than 50% of the time in the assigned region.

Educational Background

Successful candidates are likely to hold either a Bachelor’s degree in business or technical field, or a higher technical qualification plus a minimum of 5 years military experience, or a minimum of ten years’ experience in an external customer-facing role in Telecommunications, Software Enterprise, or IT.

Relocation

None

Position Type

Experienced

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture. If you’d like to join our team but feel that you don’t meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

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Get AI-powered advice on this job and more exclusive features.

Are you a highly driven professional with a passion for strategy, reporting, and stakeholder engagement? ACWA Power is looking for a talented Regional Business Support Manager to join our team in Jeddah, Saudi Arabia and play a pivotal role in shaping the performance and strategic direction of our regional project portfolio.

This role offers a unique opportunity to contribute at the intersection of strategy, operations, and corporate governance, with direct involvement in board-level activities and portfolio performance initiatives. This role may require an occasional business travel.

Key Responsibilities:

• Support the development and execution of the department strategy and annual business plans.
• Coordinate and monitor strategic initiatives across various project companies.
• Act as Board Secretary, preparing materials, facilitating meetings, and maintaining accurate records.
• Collaborate with internal functions (HR, Finance, IT, Operations) and external advisors.
• Analyze business performance data, develop reports, and recommend improvements.
• Ensure alignment with corporate strategy and follow up on audit, risk, and performance issues.
• Lead and support internal communication and portfolio performance updates.
• Drive process improvements and assist in managing departmental initiatives.

Requirements:

• Minimum 5 years of experience in a similar role.
• Bachelor’s Degree in Business Management, Finance, or a related field.
• Strong experience as an Executive Assistant.
• Proven track record as a Board Secretary.
• Strong reporting and professional email writing skills.
• Advanced proficiency in Microsoft Office (Excel and PowerPoint).
• Excellent English communication skills (written and spoken).
• High attention to detail and organizational skills. Ability to work independently, meet deadlines, and manage multiple stakeholders.
• Experience in supporting executive-level meetings and presentations
• Sector experience in infrastructure, energy, or renewables is preferred.
• Professional manner, proactive approach to work and eager to contribute to a high-impact environment

Why Join ACWA Power?

At ACWA Power, you’ll be part of a company that’s reshaping the future of energy — while building a meaningful career with purpose and progression. This role offers visibility, impact, and the opportunity to work at the heart of strategy and governance.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Business Development
• Industries Utilities

Referrals increase your chances of interviewing at ACWA Power by 2x

Sign in to set job alerts for “Business Support Manager” roles. Workforce Staffing Manager - KSA, (For Saudi nationals only)

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Red Bull MOBILE Saudi is reshaping the telecom space with energy, innovation, and a youth-driven mindset. Backed by a global brand and powered by local insight, we’re building a digital-first telco for the bold, the fast, and the fearless.

Job Summary:

The Decision Support Manager is responsible for leading strategic analytics, reporting, and modeling efforts to enable informed decision-making across MVNO operations in the Kingdom of Saudi Arabia. This role plays a critical function in delivering data-driven insights and performance dashboards, supporting cross-functional teams, and shaping business strategy through financial and market intelligence.

Key Responsibilities:

Data Analytics & Reporting

• Analyze operational and financial performance data to identify insights, trends, and optimization opportunities.

Financial & Business Modeling

• Build and manage financial models including pricing scenarios, break-even analysis, and ROI assessments.
• Collaborate with Finance and Commercial teams to produce forecasts and cost-benefit analyses.
• Monitor regulatory updates (e.g., CITC guidelines, MVNO policies), competitor activities, and market trends.
• Analyze roaming tariffs, bundles, and promotional offers to support strategic pricing decisions.

Cross-Functional Collaboration

• Work with Commercial, Regulatory, Technical, and Operations teams to translate analytics into actionable strategies.
• Support internal stakeholders with insights for product launches, contract negotiations, and regulatory submissions.

Strategic Projects Support

• Provide analytics for key initiatives such as marketing campaigns, roaming expansions, and cost optimization.
• Participate in ad hoc strategic reviews and project feasibility assessments.

Performance Reviews & Insights

• Prepare and present monthly and quarterly business review reports to senior management.
• Recommend improvements based on data trends, business KPIs, and financial outcomes.

Qualifications & Experience:

• Bachelor’s degree in Business, Economics, Engineering, Statistics, Finance, or related field.
• MBA or relevant Master’s degree is a plus.
• Minimum of 5 years of experience in telecom, FP&A, or decision support/strategy roles.
• Experience in MVNO environments is highly preferred.
• Proficiency in Excel and financial modeling.
• Experience with BI and visualization tools (Power BI, Tableau, etc.).
• Working knowledge of SQL or other data manipulation tools.
• Familiarity with telecom KPIs (ARPU, churn, subscriber usage, roaming metrics).
• Understanding of MVNO frameworks, GSMA roaming standards, and interconnect billing.
• Strong analytical thinking and business acumen.
• Excellent communication and presentation skills.
• Ability to simplify complex data insights for non-technical audiences.
• Effective stakeholder management and project collaboration.

Why Join Red Bull MOBILE Saudi?

We move fast, think bold, and lead with purpose. If you’re ready to bring high energy to a high-impact role, join a brand that’s always one step ahead.

#DecisionSupport #TelecomAnalytics #MVNOJobs #FPARoles #DataDriven #KSAJobs #RedBullMobile #PowerBI #BusinessIntelligence #TelecomCareers #RiyadhJobs #StrategyAndInsights

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance
• Industries Telecommunications

Referrals increase your chances of interviewing at Red Bull MOBILE Saudi offered by FNT by 2x

Get notified about new Decision Support Manager jobs in Riyadh, Saudi Arabia .

Assistant Manager - Financial Planning and Analysis Assistant Manager - Financial Planning And Analysis Financial Planning & Analysis (FP&A) Manager-Hospitality Group

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Overview

Customer Support Manager role at Motorola Solutions.

Department

Managed Services and Support UN Middle East and Africa

Job Description

The Customer Support Manager (CSM) acts as the customer advocate and is the focal point with regards to all customer service-related escalations for mission-critical systems, including Land Mobile Radio solutions and software such as Mission Critical Broadband Push to Talk (MCPTT), through to Two-way Radio products. This role is typically for someone transitioning from a technical or business role to a customer-facing operations role, responsible for meeting or exceeding contractual commitments for ongoing support contracts in the assigned countries and accounts. The CSM also drives services growth by promoting support services, either as part of a new solution sale or as a standalone service. Requires a high degree of customer engagement, sales support skills, program planning, and technical knowledge of the portfolio. Experience in delivering or supporting complex software solutions is beneficial.

Responsibilities

• The customer advocate providing a single point of contact to ensure service delivery and SLA compliance, with appropriate escalations and timely resolutions.
• Maintain product and software lifecycle plans, including plans provided/maintained from third party vendors.
• Manage sub-contractor deliverables and adherence to customer contractual commitments.
• Execute the support service business plan; manage and report orders, revenue, and costs; identify and implement improvements to enhance service margin, quality, and best-practice delivery.
• Ensure smooth transition from project implementation to warranty support and service delivery.
• Manage the service contract renewal process for all assigned service agreements.

Business Development

• Engage with customers to identify upsell opportunities within existing accounts, including software support solutions aligned to operational needs and risk mitigation.
• Support account managers in customer meetings, financial and commercial negotiations, and road shows.
• Assist the Pre-sales team with tender/proposal costs, risks, pricing, and support the Procurement team in sub-contractor scope, SLAs, commercial negotiations, and contract setup.

Basic Requirements

• Excellent English communication skills (verbal, written, and presentation). Local languages (Arabic or French) appreciated.
• Experience in Level 2 Technical Support Operations, Project Management, or Customer Support with stakeholder management experience at management and user levels.
• Ability to plan, prioritize, and meet strict deadlines with business, commercial, and financial acumen; strong analytical skills.
• Ability to resolve commercial issues and recommend actions; experience with problem solving and conflict resolution.
• Self-motivated with ability to prioritize and multitask; adaptable in a fast-changing environment.

Security Clearance

All applicants must be willing to undergo detailed security vetting checks based on country and customer requirements.

Travel

Travel will be no less than 50% of the time in the assigned region.

Educational Background

Successful candidates are likely to hold either a Bachelor's degree in business or technical field, or a higher technical qualification plus a minimum of 5 years military experience, or a minimum of ten years' experience in an external customer-facing role in Telecommunications, Software Enterprise, or IT.

Relocation

None

Position Type

Experienced

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture. If you'd like to join our team but feel that you don't meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

Red Bull MOBILE Saudi is reshaping the telecom space with energy, innovation, and a youth-driven mindset. Backed by a global brand and powered by local insight, we're building a digital-first telco for the bold, the fast, and the fearless.

Job Summary:

The Decision Support Manager is responsible for leading strategic analytics, reporting, and modeling efforts to enable informed decision-making across MVNO operations in the Kingdom of Saudi Arabia. This role plays a critical function in delivering data-driven insights and performance dashboards, supporting cross-functional teams, and shaping business strategy through financial and market intelligence.

Key Responsibilities:

Data Analytics & Reporting

• Analyze operational and financial performance data to identify insights, trends, and optimization opportunities.

Financial & Business Modeling

• Build and manage financial models including pricing scenarios, break-even analysis, and ROI assessments.
• Collaborate with Finance and Commercial teams to produce forecasts and cost-benefit analyses.
• Monitor regulatory updates (e.g., CITC guidelines, MVNO policies), competitor activities, and market trends.
• Analyze roaming tariffs, bundles, and promotional offers to support strategic pricing decisions.

Cross-Functional Collaboration

• Work with Commercial, Regulatory, Technical, and Operations teams to translate analytics into actionable strategies.
• Support internal stakeholders with insights for product launches, contract negotiations, and regulatory submissions.

Strategic Projects Support

• Provide analytics for key initiatives such as marketing campaigns, roaming expansions, and cost optimization.
• Participate in ad hoc strategic reviews and project feasibility assessments.

Performance Reviews & Insights

• Prepare and present monthly and quarterly business review reports to senior management.
• Recommend improvements based on data trends, business KPIs, and financial outcomes.

Qualifications & Experience:

• Bachelor's degree in Business, Economics, Engineering, Statistics, Finance, or related field.
• MBA or relevant Master's degree is a plus.
• Minimum of 5 years of experience in telecom, FP&A, or decision support/strategy roles.
• Experience in MVNO environments is highly preferred.
• Proficiency in Excel and financial modeling.
• Experience with BI and visualization tools (Power BI, Tableau, etc.).
• Working knowledge of SQL or other data manipulation tools.
• Familiarity with telecom KPIs (ARPU, churn, subscriber usage, roaming metrics).
• Understanding of MVNO frameworks, GSMA roaming standards, and interconnect billing.
• Strong analytical thinking and business acumen.
• Excellent communication and presentation skills.
• Ability to simplify complex data insights for non-technical audiences.
• Effective stakeholder management and project collaboration.

Why Join Red Bull MOBILE Saudi?

We move fast, think bold, and lead with purpose. If you're ready to bring high energy to a high-impact role, join a brand that's always one step ahead.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Finance
• Industries Telecommunications

Referrals increase your chances of interviewing at Red Bull MOBILE Saudi offered by FNT by 2x

Get notified about new Decision Support Manager jobs in Riyadh, Saudi Arabia .

Assistant Manager - Financial Planning and Analysis Assistant Manager - Financial Planning And Analysis Financial Planning & Analysis (FP&A) Manager-Hospitality Group

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

SUMMARY
The mission of the Customer Support Manager is to expand our relationship with customers beyond the typical spare parts and opportunistic service opportunity by deploying LCM programs and dedicating a team whose only goal in life is to provide unparalleled customer support.

Customer Support Managers are the primary connectivity point with Brownfield customers when it comes to the ensuring customer satisfaction, quoting, processing and winning non-project orders, executing and winning LCM campaign, and generating leads for AM/BF projects. The CSM is also the primary point of contact for existing customers who are not covered by the AM/BF regional or individual business plans. Customer Support Managers (CSM) maintain connectivity with LCM customers for the entire lifecycle of the product or service we deliver. They provide both reactive and proactive support on all brownfield accounts.

DUTIES & RESPONSIBILITIES
Listed in order of relevance:

- Establish and maintain contact with existing customers to generate aftermarket leads and promote the sales of aftermarket products and services.
- Research and develop LCM proposals with support and assistance from Commercial Applications Engineers (CAE’s), concerning the following scope of supply: HMI upgrades, aftermarket modifications, engineering services, service contracts, training (all forms) and spare parts. Enter parts and service orders in ERP systems of record (NetSuite).
- Update and maintain the CRM system and customer information (contact name and title, assets at sites, status of service contracts, past services and issues, past spare orders and repairs, current open opportunities, etc.) to obtain a 360-degree view of our customers, understand their needs and quickly respond to these needs to create a unique customer experience.
- Notifies customers of any applicable LCM program, offering and product notifications.
- Create leads and identifies threats within the installed for Brownfield AM by opening opportunities in the CRM.
- Respond to change productively and handle other duties as required.
- Follow all company safety policies and procedures.

EDUCATION & EXPERIENCE
- University degree in Industrial Technology, Engineering, or related field
- 2+ years prior technical sales and customer service experience or proposal support experience
- Clerical experience in purchasing or preparation of quotes utilizing an enterprise computer system

KNOWLEDGE & SKILLS
- Business and Commercial acumen.
- Proficient writing ability with emphasis on consultative selling approach.
- Well-spoken and strong ability to multitask and take on different responsibilities.
- High organizational skills, strong attention to detail, solid critical thinking skills, an established work history in an office environment working with contracts or sales proposal support, strong word processing skills and experience with electronic filing.
- Prior experience with CCC product and processes highly desirable. Proven ability to be proactive in customer engagement and high sense of urgency.
- Ability to read, speak, and write in English required.
- Ability to conduct high level sales demonstrations and presentations
- Ability to assess and utilize AE processes and quality and sales methodologies

WORKING CONDITIONS
The noise level in the work environment is usually moderate. Domestic and/or international travel is required.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to manipulate computer input devices, finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must have sufficient mobility to enable travel to industrial sites, offices, and facilities. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

**Qualifications**:
**Skills**:
Behaviors**:
Motivations**:
Education

Experience

Licenses & Certifications

SUMMARY

The mission of the Customer Support Manager is to expand our relationship with customers beyond the typical spare parts and opportunistic service opportunity by deploying LCM programs and dedicating a team whose only goal in life is to provide unparalleled customer support.

Customer Support Managers are the primary connectivity point with Brownfield customers when it comes to the ensuring customer satisfaction, quoting, processing and winning non-project orders, executing and winning LCM campaign, and generating leads for AM/BF projects. The CSM is also the primary point of contact for existing customers who are not covered by the AM/BF regional or individual business plans. Customer Support Managers (CSM) maintain connectivity with LCM customers for the entire lifecycle of the product or service we deliver. They provide both reactive and proactive support on all brownfield accounts.

DUTIES & RESPONSIBILITIES

Listed in order of relevance:

- Establish and maintain contact with existing customers to generate aftermarket leads and promote the sales of aftermarket products and services.
- Research and develop LCM proposals with support and assistance from Commercial Applications Engineers (CAE’s), concerning the following scope of supply: HMI upgrades, aftermarket modifications, engineering services, service contracts, training (all forms) and spare parts. Enter parts and service orders in ERP systems of record (NetSuite).
- Update and maintain the CRM system and customer information (contact name and title, assets at sites, status of service contracts, past services and issues, past spare orders and repairs, current open opportunities, etc.) to obtain a 360-degree view of our customers, understand their needs and quickly respond to these needs to create a unique customer experience.
- Notifies customers of any applicable LCM program, offering and product notifications.
- Create leads and identifies threats within the installed for Brownfield AM by opening opportunities in the CRM.
- Respond to change productively and handle other duties as required.
- Follow all company safety policies and procedures.

EDUCATION & EXPERIENCE
- University degree in Industrial Technology, Engineering, or related field
- 2+ years prior technical sales and customer service experience or proposal support experience
- Clerical experience in purchasing or preparation of quotes utilizing an enterprise computer system

KNOWLEDGE & SKILLS
- Business and Commercial acumen.
- Proficient writing ability with emphasis on consultative selling approach.
- Well-spoken and strong ability to multitask and take on different responsibilities.
- High organizational skills, strong attention to detail, solid critical thinking skills, an established work history in an office environment working with contracts or sales proposal support, strong word processing skills and experience with electronic filing.
- Prior experience with CCC product and processes highly desirable. Proven ability to be proactive in customer engagement and high sense of urgency.
- Ability to read, speak, and write in English required.
- Ability to conduct high level sales demonstrations and presentations
- Ability to assess and utilize AE processes and quality and sales methodologies

WORKING CONDITIONS

The noise level in the work environment is usually moderate. Domestic and/or international travel is required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to manipulate computer input devices, finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must have sufficient mobility to enable travel to industrial sites, offices, and facilities. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.