408 IT Support Manager jobs in Saudi Arabia

Job description:

Position Title: Technical Support Office Manager

Educational Qualification: Bachelor's Degree in Engineering

Years of Experience: 20 years in the construction and engineering industry

Management Experience: 7 years in senior management roles focused on technical support for construction projects

Areas of Expertise:

High-rise Tower Projects

Shopping Malls

Cinemas

Large Administrative Buildings

Skills:

Computer Proficiency: Expert in essential engineering design software and specialized quantity calculation tools.

Languages: Fluent in Arabic and English at a professional level.

Responsibilities:

Supervise and ensure the delivery of technical support for construction projects.

Lead and manage the technical team effectively.

Engage with clients to accurately assess their needs.

Oversee project progress and maintain quality standards

Job Summary:

We are seeking a proactive and experienced
Application Support Manager
to oversee the day-to-day support and maintenance of business-critical software applications. This role is responsible for leading a team of support & system engineers to ensure optimal system performance, high availability, and timely resolution of user issues. The ideal candidate will have a strong technical background, leadership skills, and a customer-first mindset.

Key Responsibilities:

• Lead and manage the application support team, providing guidance, mentoring, and performance reviews.
• Serve as the primary escalation point for high-impact incidents related to business applications.
• Oversee daily support operations including issue tracking, ticket resolution, root cause analysis, and service improvement.
• Collaborate with business stakeholders, development teams, and infrastructure teams to ensure application stability and performance.
• Implement and maintain best practices for incident, problem, and change management (e.g., ITIL framework).
• Develop and monitor key performance indicators (KPIs) for application support services.
• Ensure compliance with security, audit, and data privacy requirements.
• Maintain documentation for support processes, configuration, and troubleshooting steps.
• Manage application lifecycle, including upgrades, patches, and migrations.

Requirements:

Education & Experience:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in application support, including 3+ years in a leadership or managerial role.

Technical Skills:

• Strong understanding of Business Process Automation tools (mainly Pega)
• Experience with databases (e.g., SQL Server, Oracle), middleware, and cloud-based applications.
• Experience with Oracle Weblogic.
• Familiarity with ITSM tools (e.g., Azure).
• Familiarity with Monitoring & Performance Management tools (e.g. PDC, Elastic, AppDynamics).
• Knowledge of scripting and automation is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Leadership qualities with a team-oriented approach.

Preferred Qualifications:

• ITIL certification (Foundation or higher).
• Experience in DevOps or Agile environments.

Working Conditions:

• Full-time, on-site
• Occasional evening or weekend work for maintenance or incident resolution.

Responsibilities:

• Monitor ISP lines (DIA) daily to ensure 100% efficiency, prevent downtime, and avoid cloud/server slowness.
• Perform daily checks on network performance and proactively identify potential losses or disruptions.
• Install and configure essential software on new notebooks and PCs including Active Directory (AD), PC Plus, Symantec, Privacy-I, and Ubcube .
• Maintain and configure network equipment across multiple locations (Riyadh, Jeddah, Dammam ) and ensure accurate network inventory.
• Manage IT assets (notebooks, PCs, and network devices ) through ITMS , ensuring approvals for all requests and compliance with HQ policies.
• Provide daily IT support and assist with IT tasks, system setup, and program installations.
• Oversee and manage the Global Security Index (GSI) to align with corporate security requirements.
• Ensure compliance with ITSM processes and follow up on service requests to meet SLA requirements.

Requirements:

• Minimum 3 years of relevant experience in IT.
• Excellent problem-solving and troubleshooting skills.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Staffing and Recruiting

We are seeking an experienced Information Technology Operations Manager or Incident & Problem Management Specialist to join our team.

This challenging opportunity will use your education, experience,
willingness to handle challenges, ability to independently solve
problems and mold them into a career with a proven group of talented
professionals! You'll qualify to become a manager with our company if
you can demonstrate a positive, energetic and winning attitude. We know
how to offer real talent an environment to excel and grow.

About The Company

This is a great opportunity for individuals who are ready to take the next step in their careers and join a team of dedicated professionals.

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

Company Description

Tamkeen Talents Co. is an innovative recruitment and human resources management solutions company. We are dedicated to innovation and excellence in our field, providing cutting-edge solutions to our clients in the areas of recruitment and HR management.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Support. The primary responsibilities include providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves responding to queries either in person or remotely, troubleshooting network issues. Additionally, the candidate will install, modify, and repair computer hardware and software, as well as provide customer service to end-users.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 0–1 year of relevant IT support experience
• Basic knowledge of Windows operating systems and networking (TCP/IP, DNS, DHCP)
• Strong Customer Service skills to assist users effectively
• Excellent problem-solving abilities and attention to details
• Eagerness to learn and grow in IT and system administration

Job Responsibilities

• Install, configure, and update software and hardware
• Troubleshoot hardware, software, and network issues
• Provide daily helpdesk support to end-users (onsite & remote)
• Assist with user account management (password resets, emails, etc.)
• Support the IT team with documentation, inventory, and system monitoring

The Customer Support Manager will lead a technical support team responsible for installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment, as well as the management of service contracts and spare parts sales. This role ensures high quality of service, customer satisfaction, and compliance with regulatory standards while managing a team of field service engineers and support staff.

• Lead, mentor, and manage a team of field service engineers and support staff.
• Oversee installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment.
• Develop and implement strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
• Build and maintain strong relationships with key clients and stakeholders.
• Conduct regular service reviews and gather customer feedback for continuous improvement.
• Analyze service data to identify trends and areas for improvement.
• Implement process improvements to enhance efficiency and service quality.
• Ensure compliance with manufacturer guidelines, health regulations, and internal quality standards.
• Support audits, certification processes, and quality assurance activities.
• Collaborate cross-functionally to align customer support with broader business objectives.
• Any other appropriate duties as assigned.

• BSc/BA in business administration, management, engineering, or a similar field preferred.
• 10+ years of experience in technical service/support roles, ideally in the medical equipment industry.
• 3+ years in a leadership or managerial role.
• Strong knowledge of medical equipment maintenance protocols and regulatory requirements.
• Excellent communication, organizational, and problem-solving skills.
• Ability to thrive in a dynamic, fast-paced environment and manage diverse teams.
• Proficiency in Microsoft Office, service management tools, and project management software.
• Preferred: Experience with ISO 13485, CRM/ERP systems, and certifications such as ITIL or PMP.

Overview

Enterprise Support Manager — Groq. We empower developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, you will play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.

• Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
• Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
• Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
• Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
• Develop and maintain metrics and reports to track key performance indicators, such as customer based usage and performance, customer satisfaction, and account activity
• Identify and escalate complex issues to senior leadership, and work with them to develop solutions.
• Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication

• 5+ years of experience in customer support, developer support, or a related field.
• Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.
• Strong analytical and problem-solving skills, with the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• Strong practical understanding of the AI industry with hands-on experience building AI applications.

• Humility - Egos are checked at the door
• Collaborative & Team Savvy - We make up the smartest person in the room, together
• Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
• Curious & Innovative - Take a creative approach to projects, problems, and design
• Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, salary range is determined by your location, skills, qualifications, experience and internal benchmarks. Compensation for candidates outside the USA will be dependent on the local market.

The Customer Support Manager will lead a technical support team responsible for installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment, as well as the management of service contracts and spare parts sales. This role ensures high quality of service, customer satisfaction, and compliance with regulatory standards while managing a team of field service engineers and support staff.

• Lead, mentor, and manage a team of field service engineers and support staff.
• Oversee installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment.
• Develop and implement strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
• Build and maintain strong relationships with key clients and stakeholders.
• Conduct regular service reviews and gather customer feedback for continuous improvement.
• Analyze service data to identify trends and areas for improvement.
• Implement process improvements to enhance efficiency and service quality.
• Ensure compliance with manufacturer guidelines, health regulations, and internal quality standards.
• Support audits, certification processes, and quality assurance activities.
• Collaborate cross-functionally to align customer support with broader business objectives.
• Any other appropriate duties as assigned.

• BSc/BA in business administration, management, engineering, or a similar field preferred.
• 10+ years of experience in technical service/support roles, ideally in the medical equipment industry.
• 3+ years in a leadership or managerial role.
• Strong knowledge of medical equipment maintenance protocols and regulatory requirements.
• Excellent communication, organizational, and problem-solving skills.
• Ability to thrive in a dynamic, fast-paced environment and manage diverse teams.
• Proficiency in Microsoft Office, service management tools, and project management software.
• Preferred: Experience with ISO 13485, CRM/ERP systems, and certifications such as ITIL or PMP.