168 IT Support Manager jobs in Saudi Arabia

Job Summary:

We are seeking a proactive and experienced
Application Support Manager
to oversee the day-to-day support and maintenance of business-critical software applications. This role is responsible for leading a team of support & system engineers to ensure optimal system performance, high availability, and timely resolution of user issues. The ideal candidate will have a strong technical background, leadership skills, and a customer-first mindset.

Key Responsibilities:

• Lead and manage the application support team, providing guidance, mentoring, and performance reviews.
• Serve as the primary escalation point for high-impact incidents related to business applications.
• Oversee daily support operations including issue tracking, ticket resolution, root cause analysis, and service improvement.
• Collaborate with business stakeholders, development teams, and infrastructure teams to ensure application stability and performance.
• Implement and maintain best practices for incident, problem, and change management (e.g., ITIL framework).
• Develop and monitor key performance indicators (KPIs) for application support services.
• Ensure compliance with security, audit, and data privacy requirements.
• Maintain documentation for support processes, configuration, and troubleshooting steps.
• Manage application lifecycle, including upgrades, patches, and migrations.

Requirements:

Education & Experience:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in application support, including 3+ years in a leadership or managerial role.

Technical Skills:

• Strong understanding of Business Process Automation tools (mainly Pega)
• Experience with databases (e.g., SQL Server, Oracle), middleware, and cloud-based applications.
• Experience with Oracle Weblogic.
• Familiarity with ITSM tools (e.g., Azure).
• Familiarity with Monitoring & Performance Management tools (e.g. PDC, Elastic, AppDynamics).
• Knowledge of scripting and automation is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Leadership qualities with a team-oriented approach.

Preferred Qualifications:

• ITIL certification (Foundation or higher).
• Experience in DevOps or Agile environments.

Working Conditions:

• Full-time, on-site
• Occasional evening or weekend work for maintenance or incident resolution.

Job Description:
Oversees technical support functions, ensuring effective delivery and maintenance of systems, applications, and hardware. Leads technical teams in alignment with organizational needs and service level expectations.

Qualifications:

Bachelor’s or Master’s degree in Computer Science or a related discipline.

At least 3 years of experience in managing technical support or IT services within government environments.

Strong leadership and management skills with the ability to plan, supervise, and evaluate performance.
Specialized training in Microsoft Office Programs

Job Description:
Oversees technical support functions, ensuring effective delivery and maintenance of systems, applications, and hardware. Leads technical teams in alignment with organizational needs and service level expectations.

Qualifications:

Bachelor’s or Master’s degree in Computer Science or a related discipline.

At least 3 years of experience in managing technical support or IT services within government environments.

Strong leadership and management skills with the ability to plan, supervise, and evaluate performance.
Specialized training in Microsoft Office Programs

Job Summary:

We are seeking a proactive and experienced Technical
Application Support Manager
to oversee the day-to-day support and maintenance of business-critical software applications. This role is responsible for leading a team of support & system engineers to ensure optimal system performance, high availability, and timely resolution of user issues. The ideal candidate will have a strong technical background, leadership skills, and a customer-first mindset.

Key Responsibilities:

• Lead and manage the application support team, providing guidance, mentoring, and performance reviews.
• Serve as the primary escalation point for high-impact incidents related to business applications.
• Oversee daily support operations including issue tracking, ticket resolution, root cause analysis, and service improvement.
• Collaborate with business stakeholders, development teams, and infrastructure teams to ensure application stability and performance.
• Implement and maintain best practices for incident, problem, and change management (e.g., ITIL framework).
• Develop and monitor key performance indicators (KPIs) for application support services.
• Ensure compliance with security, audit, and data privacy requirements.
• Maintain documentation for support processes, configuration, and troubleshooting steps.
• Manage application lifecycle, including upgrades, patches, and migrations.

Requirements:

Education & Experience:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in application support, including 3+ years in a leadership or managerial role.

Technical Skills:

• Strong understanding of Business Process Automation tools (mainly Pega)
• Experience with databases (e.g., SQL Server, Oracle), middleware, and cloud-based applications.
• Experience with Oracle Weblogic.
• Familiarity with ITSM tools (e.g., Azure).
• Familiarity with Monitoring & Performance Management tools (e.g. PDC, Elastic, AppDynamics).
• Knowledge of scripting and automation is a plus.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work under pressure and manage multiple priorities.
• Leadership qualities with a team-oriented approach.

Preferred Qualifications:

• ITIL certification (Foundation or higher).
• Experience in DevOps or Agile environments.

Working Conditions:

• Full-time, on-site
• Occasional evening or weekend work for maintenance or incident resolution.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Business Support Manager, you will serve as an essential extension of the Vice President of Operations, providing high-level executive support while also being actively involved on the ground. This hybrid role combines the organizational and administrative precision of an Executive Assistant with strong operational insight and stakeholder coordination. You will act as a key liaison between the VP and various internal and external stakeholders, ensuring smooth execution of strategic initiatives and operational projects within a dynamic luxury hospitality environment.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Business Support Manager, you will need to:

• Manage the VP’s calendar, travel plans, and meeting logistics with efficiency and discretion.
• Prepare high-quality reports, presentations, and briefing materials.
• Maintain strict confidentiality and demonstrate strong judgment in handling sensitive information.

• Regularly visit properties and operational sites to ensure alignment with strategic goals and service standards.
• Provide on-the-ground support during project rollouts, audits, and reviews.
• Monitor ongoing activities, flag potential issues, and drive timely resolution in coordination with operational leaders.

• Track and support the execution of key business initiatives led by the VP.
• Ensure follow-up on decisions, deadlines, and deliverables by coordinating with relevant departments and stakeholders.
• Maintain action trackers and project dashboards for transparency and accountability.

• Serve as the main point of contact between the VP and internal/external stakeholders.
• Represent the VP in meetings when required and ensure accurate communication and follow-up.
• Build strong cross-functional relationships to support efficient information flow and alignment.

• Consolidate data and insights to support strategic decision-making.
• Assist in the preparation of business reviews, performance updates, and operational summaries.
• Identify trends and gaps, offering recommendations to improve execution and efficiency.

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.

Overview

Enterprise Support Manager — Groq. We empower developers and companies to build AI applications that transform industries and improve lives. As our Enterprise Support Manager, you will play a critical role in ensuring the success of our largest and most strategic accounts, providing exceptional support and guidance to help them achieve their goals.

• Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
• Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
• Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
• Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
• Develop and maintain metrics and reports to track key performance indicators, such as customer based usage and performance, customer satisfaction, and account activity
• Identify and escalate complex issues to senior leadership, and work with them to develop solutions.
• Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication

• 5+ years of experience in customer support, developer support, or a related field.
• Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.
• Strong analytical and problem-solving skills, with the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• Strong practical understanding of the AI industry with hands-on experience building AI applications.

• Humility - Egos are checked at the door
• Collaborative & Team Savvy - We make up the smartest person in the room, together
• Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
• Curious & Innovative - Take a creative approach to projects, problems, and design
• Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, salary range is determined by your location, skills, qualifications, experience and internal benchmarks. Compensation for candidates outside the USA will be dependent on the local market.

Responsibilities & Opportunities In This Role

• Provide white-glove support to Enterprise accounts, including testing, onboarding, technical troubleshooting, and urgent issue handling.
• Collaborate with cross-functional teams to develop and implement customized solutions for Enterprise accounts.
• Build strong relationships with key stakeholders, including engineering, sales, solution architects, product management, and executives.
• Develop and maintain a deep technical understanding of Groq's products and services, as well as the needs and goals of our Enterprise customers.
• Stay up-to-date with industry trends and developments, and apply this knowledge to improve support strategies.
• Develop and maintain metrics and reports to track key performance indicators, such as customer-based usage and performance, customer satisfaction, and account activity.
• Identify and escalate complex issues to senior leadership, and work with them to develop solutions.
• Collaborate with other teams, including sales, marketing, and product, to ensure alignment and effective communication.

• 5+ years of experience in customer support, developer support, or a related field.
• Proven track record of success in supporting large and complex accounts, with a focus on building strong relationships and complex technical troubleshooting and support.
• Strong analytical and problem-solving skills, with the ability to think critically and strategically.
• Excellent communication and interpersonal skills, with the ability to work effectively with technical and non-technical stakeholders.
• Strong practical understanding of the AI industry with hands-on experience building AI applications.

• Humility - Egos are checked at the door
• Collaborative & Team Savvy - We make up the smartest person in the room, together
• Growth & Giver Mindset - Learn it all versus know it all, we share knowledge generously
• Curious & Innovative - Take a creative approach to projects, problems, and design
• Passion, Grit, & Boldness - no limit thinking, fueling informed risk taking

If this sounds like you, we’d love to hear from you!

At Groq, a competitive base salary is part of our comprehensive compensation package, which includes equity and benefits. For this role, salary range is determined by your location, skills, qualifications, experience and internal benchmarks. Compensation for candidates outside the USA will be dependent on the local market.

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

As a Business Support Manager, you will serve as an essential extension of the Vice President of Operations, providing high-level executive support while also being actively involved on the ground. This hybrid role combines the organizational and administrative precision of an Executive Assistant with strong operational insight and stakeholder coordination. You will act as a key liaison between the VP and various internal and external stakeholders, ensuring smooth execution of strategic initiatives and operational projects within a dynamic luxury hospitality environment.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As a Business Support Manager, you will need to:

• Manage the VP’s calendar, travel plans, and meeting logistics with efficiency and discretion.
• Prepare high-quality reports, presentations, and briefing materials.
• Maintain strict confidentiality and demonstrate strong judgment in handling sensitive information.

• Regularly visit properties and operational sites to ensure alignment with strategic goals and service standards.
• Provide on-the-ground support during project rollouts, audits, and reviews.
• Monitor ongoing activities, flag potential issues, and drive timely resolution in coordination with operational leaders.

• Track and support the execution of key business initiatives led by the VP.
• Ensure follow-up on decisions, deadlines, and deliverables by coordinating with relevant departments and stakeholders.
• Maintain action trackers and project dashboards for transparency and accountability.

• Serve as the main point of contact between the VP and internal/external stakeholders.
• Represent the VP in meetings when required and ensure accurate communication and follow-up.
• Build strong cross-functional relationships to support efficient information flow and alignment.

• Consolidate data and insights to support strategic decision-making.
• Assist in the preparation of business reviews, performance updates, and operational summaries.
• Identify trends and gaps, offering recommendations to improve execution and efficiency.

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.