855 IT Supervisor jobs in Saudi Arabia

We are seeking a skilled IT Helpdesk to maintain and support our IT infrastructure and hardware. The ideal candidate will provide first- and second-level technical support, troubleshoot issues, and ensure smooth operation of hardware, software, and network systems.

• Provide technical support to end-users for hardware, software, and network issues, and productivity applications (e.g., Microsoft Office 365).
• Troubleshoot desktops, laptops, printers, VoIP phones, mobile devices, network, and video conferencing systems.
• Provide remote and in-person support to users, including those working offsite.
• Respond to user requests via phone, email, or chat.
• Install, configure, and maintain IT devices including PCs, laptops, printers, scanners, VoIP phones, routers, switches, and peripherals.
• Document IT processes and maintain asset inventory.
• Ensure compliance with company IT policies and procedures.
• Escalate unresolved issues to higher-level support or relevant departments.
• Create, manage, and deactivate user accounts and permissions using Active Directory, Office 365, Azure AD, and other systems.
• Assist with onboarding/offboarding IT tasks (device provisioning, email setup, permissions, etc.).
• Create basic IT documentation, guides, and tutorials for end-users.
• Self-motivated, organized, and able to prioritize multiple tasks.
• Excellent communication and interpersonal skills.

• Diploma or bachelor’s degree in IT, Computer Science, or related field.
• Proven experience in technical support or IT helpdesk roles.
• Minimum of 2 years of experience.
• Good knowledge of Windows OS, networking basics, and IP configuration.
• Ability to troubleshoot independently.
• Bilingual in Arabic and English; native Arabic speaker preferred.

• Entry level

• Full-time

• Information Technology

• Construction and Broadcast Media Production and Distribution

The Supervisor is an entry-level management team member designed for individuals to begin expanding their work knowledge and supervisory responsibilities. The Supervisor will lead the day-to-day foodservice operation with emphasis on team member and guest satisfaction. They will provide leadership, support, motivation, and development of team members creating a positive environment that encourages ownership and accountability providing a quality guest experience.

Key Requirements:

1. Working knowledge of food and beverage functions, and general knowledge of shop operations.
2. Outgoing, positive attitude and enthusiasm for working with the public.
3. Demonstrates team management, delegation, issue resolution, coaching skills, and the ability to motivate others and provide direction for staff.
4. Excellent leadership, training, and development skills.
5. Effective oral and written communication skills.
6. Effective analytical, planning, and problem-solving skills.
7. Demonstrates organization and multi-project time/issue management and the ability to meet deadlines consistently.
8. Work effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners.
9. Outstanding ability to listen, communicate and work effectively with guests in high stress and high volume setting.
10. Ability to present a calm demeanor that deters others from engaging in disruptive conduct, while encouraging a positive interaction with guests.
11. Ability to read and interpret documents like training materials, spreadsheets, reports, and operating instructions.
12. Accurate cash handling skills and ability to compute rate, ratio, and percent and to draw and interpret charts and bar graphs.
13. Proven ability to consistently deliver results with minimal supervision.
14. Flexible availability including daytime, evenings, weekends, and major holidays. Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred.
15. Restaurant management or food service experience required.
16. Proficiency at all work stations in the lounge, including bar, food prep, POS systems.
17. Complete knowledge of Joffrey’s menu, product preparation, and standards.
18. Working knowledge of all store equipment functions.
19. Prior experience with point-of-sale cash handling systems preferred.

Responsibilities:

1. Promote, work, and act in a manner consistent with the mission of Joffrey’s.
2. Guide and encourage associates to maximize their personal growth and development.
3. Support the Store Manager in planning, implementing, and delivering their business plans and staying focused on making the theatre profitable through food and beverage sales and by minimizing shrinkage.
4. Provide coverage and assistance in the areas of concessions, store, and other guest service responsibilities as needed.
5. Assist in managing store budgets and analyze financial data utilizing daily, weekly, monthly, and quarterly reports.
6. Work effectively with guests in a high-volume setting and provide an outstanding ability to listen and communicate efficiently.
7. Oversee all operational functions and other duties as assigned with the guidance of the Store Manager.
8. Masters the New Employee Orientation and Safety, as well as one or more of the entry-level Training Checklists and Job Descriptions.
9. Assigns employee work responsibilities and break times per Company policies. Provides consistent excellent Guest service and receives consistent above-average Employee Work Performance Review(s).
10. Teamwork & Initiative – Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports the efforts of others to succeed.
11. Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
12. Planning/Organizing – Assists in the daily opening and closing procedures (not involving cash handling); coordination of daily assignments to entry-level employees, inventory preparation, display, and control; implementation of the Company’s Safety Program; Acts as a trainer of entry-level staff using the Training Checklists and through on-going training efforts.
13. Professionalism – Maintains Company’s standards of excellence; Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
14. Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent through communication with supervisor.
15. Dependability – Follows instructions, responds to supervisory direction. Practices good time management by completing assigned tasks promptly.
16. Service – Practices established guest service standards in all interactions with guests, co-workers, and engages in a friendly manner with guests as much as possible.
17. Ensures daily that the store is open and staffed appropriately, areas are clean, inventory levels are appropriate and equipment is working properly.
18. Monitors and maintains all quality control records, including ensuring quality assurance and loss prevention policies and procedures are being adhered to.
19. Complies with company standards of operation procedures, as well as those of all applicable regulatory agencies, and ensures daily that all products are prepared and presented per company standards.
20. Monitor compliance with health regulations regarding food & beverage preparation and serving.
21. Estimate food, beverage consumption to anticipate amounts to be purchased or requisitioned.
22. Review work procedures and operational problems to determine ways to improve service, performance, and/or safety.
23. Perform food preparation or service tasks such as preparing, clearing tables, and serving food and beverages when necessary.
24. Maintain food and equipment inventories, and keep inventory records.

Tools and Technology:

1. Cash registers
2. Commercial use:
1. Blenders, Coffee grinders, coffee or iced tea makers
2. Cutlery, dishwashers, food slicers, scales, Ice dispensers
3. Food warmers, grills, microwave ovens, ovens, toasters
4. Credit card processing machines
5. Delivery app units and software
6. Digital menu screen, smart TVs, music system
7. Personal computers, printers, phone headsets
8. Point-of-sale terminals and workstations
9. Touch screen monitors, accounting software
10. Office suite software (Microsoft Office)
11. Point-of-sale software (Micros, Oracle, and Omega)
12. Spreadsheet software (Microsoft Excel)
13. Word processing software (Microsoft Word)

Submit resume detailing your experience.
Submit a cover letter explaining why you would be a great fit.

Joffreys provides a unique experience of freshly roasted specialty coffee to its vast client base in Saudi Arabia. We were privileged and endorsed by the high level of positive feedback from the clients.

Overview

Profile

The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.

• Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
• Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
• To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
• Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME

• Leads teams, translating area performance objectives into store sales and KPI targets
• Monitor, report on performance KPIs and identify areas / store / leadership improvements
• Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
• Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
• Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
• Implement agreed Sephora Retail priorities and drive commercial success
• Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
• Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams

• Back of house organization, compliant with all SEPHORA policies and procedures
• Monitor stock levels on all inventory items. Conduct inventories on a timely basis / maintain updated inventory records and conduct (semi)annual stock take
• Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
• Recruit and develop exceptional people
• Optimize and oversee operations to ensure productivity and efficiency
• Ensure compliance with company’s policies and operational guidelines

• Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
• Store standards of cleanliness and security are maintained.
• Ensure key product launches and initiatives are fully supported.

• Define, build, and follow up on people development plans in partnership with training and education
• Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
• Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
• Gain awareness of market / customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate

• Exceed monthly sales turnover vs agreed budget
• Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
• Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
• Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
• Shrinkage and the level of stock by store, meet company Audit results >
• Deliver agreed company measures in both Happy App and LOvemeter >
• Exceed agreed annual company employee satisfaction target
• Define, build, and follow up on people development plans in partnership with training and education

• Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
• Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
• Support in the roll out of relevant retail projects
• Gatekeeper of retail communications and data to area and store teams

• Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
• You have experience in Leadership & management skills
• You have Commercial background and Saudi market awareness
• Comprehensive beauty Industry knowledge, up to date on trends and latest products
• Competent in Microsoft office, you have knowledge in PowerPoint & Excel
• You have Excellent communication skills
• You are Flexibility, adaptability & creativity
• You have a Minimum of 4-6 years’ experience in sales, operations and / or services within the beauty / retail / industry

• High achievement drive, ability, and desire to drive change, team player and confident to work alone
• Embraces change, seizes opportunities, leads from the front
• High level of energy, enthusiasm, and motivation
• You fully understand the business needs and adapt to all requirements of a fast-paced environment.
• You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
• Arabic & English is a must
• You have a valid driving license