15 IT Specialists jobs in Jeddah

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-on experience in technical support or IT
• Strong ability to analyze and resolve technical issues efficiently
• Effective communication skills with users and clients across various levels
• Attention to detail and accuracy in technical work
• Ability to work under pressure and manage time effectively
• Willingness to travel and conduct field visits to clients

• Microsoft Certified (Microsoft Certificate)
• CompTIA A+

We care about both your growth and your well-being. Here’s what you can expect when you join our team:

• A team that shares knowledge openly — no gatekeeping.
• A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honest workplace where your voice matters.
• A real sense of family spirit — we work as a team, we grow as a team.
• Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days per month.
• Access to learning resources, courses, and professional development opportunities.
• Recognition programs to celebrate your wins.
• Chances to grow internally — many of our leaders started as juniors!

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position with an attractive salary package.

12 days per year, including 6 of your choice.

Play any sport with colleagues; the bill is covered.

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

Join to apply for the Technical Customer Support Associate II role at Solenis

Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing

• Not Applicable

• Full-time

• Information Technology

• Chemical Manufacturing

Technical Support Specialist IT Tech Support Jobs in Jeddah

• Almada Aluminum Factory is seeking a skilled Machine Operator/Aluminum Technician in Jeddah. Candidates should have experience in operating aluminum machines such as cutting, assembling, and installation. Preference will be given to Saudi nationals. Strong attention to safety and quality standards is essential.
• A skilled chemical technician provides vital support in experimental procedures, analytical testing, and equipment maintenance in the chemical field. Responsibilities include conducting experiments, preparing chemical solutions, and applying principles of chemistry and physics to enhance operations across various industries. The role requires meticulous attention to detail and the ability to analyze and interpret results effectively.
• Skilled carpentry technician needed in Jeddah to perform installation, maintenance, and repairs. Tasks will include operating tools, interpreting blueprints, and ensuring high-quality finishes. A diploma in carpentry and at least one year of experience are required. Attention to detail and adherence to safety procedures are essential.
• A data technology technician role is offered in Jeddah, Saudi Arabia, requiring advanced technical skills to ensure efficient system operation. Responsibilities include maintaining and troubleshooting systems, providing user support, and ensuring data integrity and security. A deep understanding of modern technologies and their application in the workplace is expected.
• The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.
• An IT Specialist position is available in Jeddah, Saudi Arabia, focusing on providing technical support and managing IT infrastructure. Technical support will be offered to users, and hardware and software systems will be installed and maintained. Responsibilities include managing the internal network, ensuring data integrity, and monitoring information security. Reports on system performance will be prepared, and suggestions for operational improvements will be made.
• Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.
• customer-focused Technical Support Specialist to provide real-time technical assistance and support to our . of contact for merchants encountering technical issues, ensuring.
• A position for an ELGA Services Technician is available in Jeddah, Saudi Arabia, focusing on water treatment solutions and customer service. Responsibilities include coordinating service activities, managing documentation, ensuring safety compliance, and maintaining quality standards. Extensive experience in electromechanical fields is required. The role promotes ecological transformation and adherence to HSE policies, with a focus on delivering excellent customer support within a sustainable framework.
• Job Requisition ID: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified…
• Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We…
• Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia . and Automation department as the Technical Support Specialist for protection and

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Postuler locations Remote-Saudi Arabia time type Full time posted on Publié il y a 2 jour(s) job requisition id R

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

POSITION DESCRIPTION

Network Engineer, Associate (Early in Career)

Rewarding experience. Meaningful outcomes.

Making a difference in people's lives through design and implementation of leading network technologies. That's what motivates us.

Embrace diversity. Celebrate inclusion. Champion ideas. From across the table to around the world, our path to innovation comes from our friendly environment and outstanding people. That's the Ciena network.

Responsibilities

This position is a technical role to lead the delivery of network solutions, providing post-sales support for delivery, Solution Engineering services like Solution Design, Solution Acceptance, Remote Deployment support and Network Reconfiguration/Migration.

Will interface with the following functional groups on a day-to-day basis: Systems Engineers (SE), Service Project Managers (SPM), Technical Support, Field Service Engineers and Customer Service Advocate.

General Activities

• Support service partners engineers during project deployment
• Review the Technical Deployment Package details with both Internal and External Resources to ensure that they are understood by all members of the Deployment Team
• Serve as an escalation point for issues/problems related to the Technical Deployment Package contents. Work with the Pre-Sales, Customer, and Internal Ciena Groups to resolve any design or product related issues and translate resolutions to the field
• Responsible for archiving the As-Built Documentation Sets for future network upgrade support

Collaboration with stakeholders

• Participate in Customer kick-off calls and provide support to the Deployment Project Managers
• Provide technical guidance to the Presales Engineers to ensure that the Network Design meets both Customer and Serviceability requirements

Areas of impact (Basic theoretical and/or practical knowledge/expertise required)

• Layer 0/1 Ciena or other vendor product knowledge, and/or
• Layer 2-3 knowledge, and/or
• Scripting/DevOps skills (e.g., Python, JAVA, Ansible, etc.)

Experience

• B.S. Electrical Engineering, Optical Engineering, or a related field of discipline
• Mandatory not more than 3 years of experience in Telecom or IT business.

• Ability to work directly with various cross-functional groups to resolve issues and establish best practices
• Good Customer Service interaction skills
• Excellent English language written and verbal communications skills
• Expert knowledge of MS Office applications (Visio, Excel, PowerPoint, etc.)
• Ability to handle travel (approx. 25%)
• Ability to work at night on maintenance windows (25%)
• Ability to handle multiple projects simultaneously
• Ability to review and analyze project information quickly and accurately
• Ability to take a conceptual design and develop a process to make it a reality
• Communications/technology focused career goals

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

PRIMARY OBJECTIVES & FUNCTIONS

The role holder shall be based in the Technical Assistance Center (TAC) and shall perform level 3 Technical support activities in support of the three regional centers (RCCs). The role holder will be responsible for maintaining the integrity of the network and providing the highest quality of services in accordance with contractual requirements within the scope of services. The prime objectives and functions of the role holder will include the following:

1. Responsible for providing Level 3 Technical Support for Motorola Dimetra Secure Mobile Radio (SMR) TETRA to the regional control centers (RCC) in order to maintain the integrity of the network.
2. Take lead role in supervision of RCC staff and FT's during major network incidents or investigations.
3. Implementations of company processes and procedures.
4. Carry out in-depth root cause analysis investigations for all SMR Major Services Outages (MSO) & network incidents.
5. Submit technical reports pertaining to major network incidents or investigations.
6. Deploy Kingdom-wide whenever instructed by Central Management to assist on major network incidents or projects.
7. Carry out level 2 multi-skilled on-the-job training (OJT) whenever required, for managed services field technicians.

Job Specification

RECRUITMENT SPECIFICATION (Knowledge & Experience)

1. Preference given if educated to either:
   
   1. BSc/BEng with at least 3 years experience in multi-disciplined telecommunications environments or
   2. HND/HNC, with at least 5 years experience in multi-disciplined telecommunications environments or
   3. OEM training to advanced level, with at least 5 years experience in multi-disciplined telecommunications environments.
2. Must be able to demonstrate a sound working knowledge of the following disciplines:
   
   1. Motorola Dimetra IP 5.2 Secure Mobile Radio SMR system
   2. Motorola Dimetra IP 4 Secure Mobile Radio SMR System
3. Must have at least 3 years working experience on TETRA Trunking systems, preferably Motorola Dimetra IP.
4. Must have in-depth knowledge of LAN/WAN, preferably CCNA, MCP, and MCSA Certified.
5. Must be able to manage UNIX-Solaris and Windows Operating systems.
6. Must be IT competent with Microsoft Office programs.
7. Must possess good English verbal and writing skills.
8. Must have at least 5 years Network Engineering experience.
9. Must possess a valid driving license from the country of origin and valid K.S.A license.
10. Must be physically fit to work in the Kingdom of Saudi Arabia.

Network Engineer Jobs in Saudi Arabia

Exciting opportunities for network engineers and related roles are offered in Saudi Arabia. Roles cover network installations, monitoring, project coordination, security, and operating in fast-paced environments.

• Design and implement network solutions for clients.
• Configure and troubleshoot network devices such as routers and switches.
• Monitor network performance and collaborate with internal teams.
• Implement security measures and ensure network reliability and availability.
• Support project coordination from initiation to closure where applicable.
• Maintain documentation and perform proactive maintenance.

• Relevant degree or equivalent experience in networking, IT, or related fields.
• Basic knowledge of networking principles and methodologies; familiarity with Cisco, F5, or similar technologies is a plus.
• Knowledge of security concepts and experience with network security practices is beneficial.
• Ability to work in dynamic environments and communicate effectively with teams.

• Network Engineer – Riyadh or Jeddah: responsibilities include installation, monitoring, and coordination of network projects; entry to mid-level experience preferred.
• Network Engineer – Google Cloud Environment: design and management of cloud-enabled network solutions; security and performance focus.
• Duty Network Operations Center Manager: oversee shift coverage, issue monitoring, regulatory compliance, and weather-related decisions, in Riyadh.
• Network Security Engineer: develop and implement security protocols and assessments; focus on cloud application security is a plus.
• Network Support Engineer: maintain and optimize network infrastructure to ensure business continuity.

Other listed items in the original page cover internal site navigation and user prompts that are not job content. The refined description preserves core responsibilities and qualifications related to network engineering roles in Saudi Arabia.

The position of the Support Engineer involves:
- Setting Transmission network architecture design
- Transmission network planning
- Transmission load balancing
- Transmission capacity planning
- Microwave link design
- Microwave system frequency planning
- Interconnection and Leased lines
- Optimize the TX network and recommend improvements

Job Location: Saudi Arabia

Job type: Contract

Duration: 6 months

Required competence:
- Aware of Ericsson products (ML-TN, ML-HC, Marconi LH/SH, DXX, AXX and RXI)
- Preferable knowledge in ETRAN application
- Good knowledge of TEMS Link Planner and MapInfo applications
- Experience in Transmission Planning and implementation, knowledge of global transmission standards and big transmission networks
- High technical education (Engineering Degree) experienced in Telecom Projects - GSM, 2.5G and 3.5G

Information Technology and Services - Bromley, United Kingdom