13 IT Specialists jobs in Jeddah

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

• Supporting various communications related Command, Control, Communications, Computers and Intelligence (C4I) systems for naval vessels and shore sites in the Kingdom of Saudi Arabia

FILLING THIS POSITION IS CONTINGENT UPON AWARD

#LI-SF1

• Bachelor's degree in an Engineering or Computer Science field from an accredited college or university
• Five+ (5) years of Network Engineering experience with USN or comparable Department of Defense (DoD) agencies
• Two+ (2) years of experience with Network management tools (can be part of five+ (5) years USN/DoD experience)
• Three+ (3) years of experience in network design and operations (can be part of five+ (5) years USN/DoD experience) with certifications in CompTIA NetWork+, CompTIA Security+
• Experience working OCONUS in security cooperation efforts or for foreign customers (i.e., not for US military bases or USG facilities)

• Three+ (3) years of experience as an engineer supporting C4I systems
• Three+ (3) years of experience with NAVWAR prime mission products
• Experience interacting with US and foreign senior military/government officials
• Master's degree from an accredited college or university in the field of engineering

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL

• Work location is Kingdom of Saudi Arabia (KSA)
• Travel to the United States will be in accordance with KSA visa requirements

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

• Supporting various communications related Command, Control, Communications, Computers and Intelligence (C4I) systems for naval vessels and shore sites in the Kingdom of Saudi Arabia

FILLING THIS POSITION IS CONTINGENT UPON AWARD

#LI-SF1

• Bachelor's degree in an Engineering or Computer Science field from an accredited college or university
• Five+ (5) years of Network Engineering experience with USN or comparable Department of Defense (DoD) agencies
• Two+ (2) years of experience with Network management tools (can be part of five+ (5) years USN/DoD experience)
• Three+ (3) years of experience in network design and operations (can be part of five+ (5) years USN/DoD experience) with certifications in CompTIA NetWork+, CompTIA Security+
• Experience working OCONUS in security cooperation efforts or for foreign customers (i.e., not for US military bases or USG facilities)

• Three+ (3) years of experience as an engineer supporting C4I systems
• Three+ (3) years of experience with NAVWAR prime mission products
• Experience interacting with US and foreign senior military/government officials
• Master's degree from an accredited college or university in the field of engineering

SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL

• Work location is Kingdom of Saudi Arabia (KSA)
• Travel to the United States will be in accordance with KSA visa requirements

Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry, as well as independent institutions. At the core of our capabilities is a seasoned team of highly skilled engineers and scientists with multidisciplinary backgrounds. This team is challenged daily to provide cutting edge technology solutions to our clients.

SRC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with a company match, life insurance, vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, tuition reimbursement, and a work environment that encourages excellence and more. For positions requiring a security clearance, selected applicants will be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Scientific Research Corporation is an equal opportunity employer that does not discriminate in employment.

All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under federal, state or local law.

Scientific Research Corporation endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact for assistance. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

PRIMARY OBJECTIVES & FUNCTIONS

The role holder shall be based in the Technical Assistance Center (TAC) and shall perform level 3 Technical support activities in support of the three regional centers (RCCs). The role holder will be responsible for maintaining the integrity of the network and providing the highest quality of services in accordance with contractual requirements within the scope of services. The prime objectives and functions of the role holder will include the following:

1. Responsible for providing Level 3 Technical Support for Motorola Dimetra Secure Mobile Radio (SMR) TETRA to the regional control centers (RCC) in order to maintain the integrity of the network.
2. Take lead role in supervision of RCC staff and FT's during major network incidents or investigations.
3. Implementations of company processes and procedures.
4. Carry out in-depth root cause analysis investigations for all SMR Major Services Outages (MSO) & network incidents.
5. Submit technical reports pertaining to major network incidents or investigations.
6. Deploy Kingdom-wide whenever instructed by Central Management to assist on major network incidents or projects.
7. Carry out level 2 multi-skilled on-the-job training (OJT) whenever required, for managed services field technicians.

Job Specification

RECRUITMENT SPECIFICATION (Knowledge & Experience)

1. Preference given if educated to either:
   
   1. BSc/BEng with at least 3 years experience in multi-disciplined telecommunications environments or
   2. HND/HNC, with at least 5 years experience in multi-disciplined telecommunications environments or
   3. OEM training to advanced level, with at least 5 years experience in multi-disciplined telecommunications environments.
2. Must be able to demonstrate a sound working knowledge of the following disciplines:
   
   1. Motorola Dimetra IP 5.2 Secure Mobile Radio SMR system
   2. Motorola Dimetra IP 4 Secure Mobile Radio SMR System
3. Must have at least 3 years working experience on TETRA Trunking systems, preferably Motorola Dimetra IP.
4. Must have in-depth knowledge of LAN/WAN, preferably CCNA, MCP, and MCSA Certified.
5. Must be able to manage UNIX-Solaris and Windows Operating systems.
6. Must be IT competent with Microsoft Office programs.
7. Must possess good English verbal and writing skills.
8. Must have at least 5 years Network Engineering experience.
9. Must possess a valid driving license from the country of origin and valid K.S.A license.
10. Must be physically fit to work in the Kingdom of Saudi Arabia.

Join Our Team as a Senior Administrator – Mirnah Systems!

Are you an experienced System Administrator with a passion for optimizing sales and logistics operations through robust system management? National Aquaculture Group (NAQUA) is looking for a dedicated professional to join our KSA & MENA Sales Department in Jeddah, Saudi Arabia.

As a Senior Administrator – Mirnah Systems, you will be crucial in implementing, maintaining, and operating our Mirnah system, ensuring seamless operations for our sales, operations, and logistics teams. This role offers supervisory and management scope, reporting directly to the Division Finance Manager.

Key Responsibilities Include:

• Mirnah Project Implementation: Automating sales processes for faster, more controlled, and hassle-free B2B and B2C operations.
• Sales Management Reporting: Developing insightful reports from Mirnah to support data-driven decision-making.
• Data Management: Ensuring 100% data accuracy by maintaining master data, journey plans, pricing, and item codes within Mirnah.
• Operations & Logistics Support: Providing daily support, supervising salesmen load, and managing stock reports in the virtual warehouse.
• Data Integrity: Overseeing daily Mirnah data backups, ERP integration, troubleshooting, and ensuring data accuracy and security.
• Hardware & Software Maintenance: Organizing preventive maintenance for Mirnah software and hardware (HHT, Printers, etc.) and coordinating with service providers.
• IT Security: Safeguarding IT resources against cyber threats, power failures, and environmental factors.
• Documentation: Maintaining comprehensive documentation and logs of support operations and resolutions.
• Training: Providing training to Sales, Operations, and Logistics teams on Mirnah functionalities and system management.
• Integration: Leading data integration efforts between Mirnah and ERP, collaborating with internal IT and Mirnah support teams.
• Quality Assurance: Ensuring adherence to procedures for product safety, legality, and quality aspects (relevant for food production).

What We're Looking For:

Education:

• Bachelor's degree in Computer Science or a related field.

Experience:

• Minimum of 5 years of experience in Mirnah Implementation, Systems Administration, and data center operation.
• Extensive experience with Microsoft server systems (Windows OS, Exchange Server, Active Directory).

Skills & Competencies:

• Proficiency in Mirnah system implementation and troubleshooting.
• Strong knowledge of Microsoft Windows network, Linux/Unix operating systems, Internet operation, CISCO devices, LAN, and WLAN.
• Ability to work under pressure with excellent English reading and writing skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Good supervisory skills.
• Reasonable documentation ability.

Key Skills: #MirnahConfigurationManagement #MirnahDataAnalysis #MirnahUserManagement #MirnahSalesReporting #MirnahWorkflowAutomation #MirnahIntegrationTechniques #MirnahPerformanceMonitoring

Additional/Preferred Skills: #DataAnalysis #CRMSoftwareProficiency #LeadGeneration #MarketResearch #SalesForecasting #NegotiationSkills #CustomerRelationshipManagement

Preferred Qualifications:

• Bachelor's degree in Computer Science , Communication.

Preferred Industry Experience: #SalesAdministrator #SalesOperationsAdministrator #SalesSupportSpecialist #SalesEnablementAdministrator #SalesAccountAdministrator #SalesProcessAdministrator #InformationTechnology

If you are a proactive and detail-oriented professional ready to take on a challenging role in a leading aquaculture company, we encourage you to apply!

The position of the Support Engineer involves:
- Setting Transmission network architecture design
- Transmission network planning
- Transmission load balancing
- Transmission capacity planning
- Microwave link design
- Microwave system frequency planning
- Interconnection and Leased lines
- Optimize the TX network and recommend improvements

Job Location: Saudi Arabia

Job type: Contract

Duration: 6 months

Required competence:
- Aware of Ericsson products (ML-TN, ML-HC, Marconi LH/SH, DXX, AXX and RXI)
- Preferable knowledge in ETRAN application
- Good knowledge of TEMS Link Planner and MapInfo applications
- Experience in Transmission Planning and implementation, knowledge of global transmission standards and big transmission networks
- High technical education (Engineering Degree) experienced in Telecom Projects - GSM, 2.5G and 3.5G

Information Technology and Services - Bromley, United Kingdom

Continuously monitor network performance and system health using various tools and dashboards. Troubleshooting:

Perform initial diagnosis and basic troubleshooting of network issues, escalating to higher-level support when necessary.

Incident Response: Identify, analyze, and resolve network incidents promptly to minimize downtime. Maintenance: Participate in regular maintenance tasks, including software updates, hardware upgrades, and system backups.

Configuration: Support the installation and configuration of network devices. Security: Implement basic network security protocols to protect against unauthorized access and data breaches.

Documentation: Maintain detailed records for network configuration, incidents, and technical reports. User Support:

Respond to network-related issues reported by users, offering immediate solutions or escalating the issue if necessary.

Collaboration: Work closely with other IT teams and external vendors to ensure seamless network operations.

Skills and Experience • Understanding of networking principles, protocols, and technologies. • Network troubleshooting and problem-solving. • Experience with network monitoring tools and software. • Knowledge of routing and switching technologies. • Ability to work well under pressure and in fast-paced environments. • Good communication skills (English/Arabic). • A good Team player. Qualifications - we seek in you • Bachelor’s degree in computer science, Information Technology, or a related field. • Cisco Certified Network Associate (CCNA) is a mandatory. • Cisco Certified Network Professional (CCNP) is preferred. • Minimum 2 years of experience in networking. • ITIL knowledge is preferred.

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Building Structure and Exterior Contractors

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• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner