20 IT Service Transition jobs in Saudi Arabia

About the Role

Grade Level (for internal use): 11

No sponsorship will be offered to candidates in Saudi Arabia or the UAE.

The Team

The EMEA Energy Transition Consulting Team is a trusted advisor to leading companies in the traditional and new energy sectors, investors, and governments. Our work includes energy transition strategy development, transaction due diligence, emissions reduction roadmaps, supply chain assessments, and ESG/Energy policy advisory. As part of this dynamic team, you will work alongside consultants and subject matter experts from diverse backgrounds. The fast-paced, varied nature of our projects provides the opportunity to develop a wide skill set while engaging with senior industry leaders and policymakers across the Middle East and beyond.

Responsibilities and Impact

• Lead and oversee consulting project delivery, defining approach, frameworks, data, and analysis to drive impactful outcomes.
• Guide and mentor consultants, ensuring high-quality analysis and insight generation using advanced data analytics tools.
• Deliver findings through written reports, client presentations, and strategic discussions, including leading client meetings and report presentations.
• Support business development efforts by leading proposal preparation, pitch deck creation, and participating in client engagement and scoping meetings.
• Leverage industry expertise and professional networks to develop thought leadership on key energy transition topics and trends.

What We’re Looking For

Essential Requirements (Non-Negotiable):

• Proven management consulting experience from a reputable consulting firm, including end-to-end project delivery, client presentations, and development of deliverables (PowerPoint, Excel, Word).
• At least 3–5 years of experience in the energy transition sector, including the energy value chain, critical minerals, renewable power, emissions reduction, and environmental management.
• At least 8 years of professional experience spanning consulting, industry, or finance roles with demonstrated commercial analysis, financial modeling, research/benchmarking, and M&A-related skills integrated into consulting delivery.
• Experience in the Middle East and GCC energy landscape is highly favorable.
• Minimum of a BSc in Engineering (Chemical, Environmental, or Process preferred); post-graduate degree in finance, economics, or business is a plus.
• Strong written and verbal communication skills in English; Arabic language skills are advantageous.

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global provides credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. We help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit

What’s In It For You?

Our Purpose: Progress is driven by a catalyst—information, imagination, people, technology. We help companies, governments and individuals make an impact on tomorrow by transforming data into Essential Intelligence.

Our People: We are 35,000+ strong worldwide, driven by curiosity and a belief that Essential Intelligence can build a more prosperous future. We are committed to exploring sustainability, energy transition, and innovative workflows that empower insight.

Our Values: Integrity, Discovery, Partnership.

Benefits

We take care of you so you can take care of business. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off to stay energized.
• Continuous Learning: Resources to grow your career and learn new skills.
• Invest in Your Future: Competitive pay, retirement planning, continuing education, and company-matched student loan contribution.
• Family Friendly Perks: Benefits for partners and children.
• Additional Perks: Retail discounts, referral incentives, and more.

For more information on benefits by country visit:

Equal Opportunity and Compliance

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic submissions will be considered.

Accommodation: If you need an accommodation during the application process due to a disability, please email and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster: and Pay Transparency Nondiscrimination Provision:

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam. Report to Do not pay money for job applications, interviews, offers, or equipment.

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Join to apply for the Consulting Manager, Energy Transition role at S&P Global

Join to apply for the Consulting Manager, Energy Transition role at S&P Global

Get AI-powered advice on this job and more exclusive features.

About The Role

Grade Level (for internal use):

11

Note: No sponsorship will be offered to candidates in Saudi Arabia, or the UAE.

The Team

The EMEA Energy Transition Consulting Team is a trusted advisor to leading companies in the traditional and new energy sectors, investors, and governments. Our work includes energy transition strategy development, transaction due diligence, emissions reduction roadmaps, supply chain assessments, and ESG/Energy policy advisory.

As part of this dynamic team, you will work alongside consultants and subject matter experts from diverse backgrounds. The fast-paced, varied nature of our projects provides the opportunity to develop a wide skill set while engaging with senior industry leaders and policymakers across the Middle East and beyond.

Responsibilities And Impact

• Lead and oversee consulting project delivery, defining approach, frameworks, data, and analysis to drive impactful outcomes.
• Guide and mentor consultants, ensuring high-quality analysis and insight generation using advanced data analytics tools.
• Deliver findings through written reports, client presentations, and strategic discussions, including leading client meetings and report presentations.
• Support business development efforts by leading proposal preparation, pitch deck creation, and participating in client engagement and scoping meetings.
• Leverage industry expertise and professional networks to develop thought leadership on key energy transition topics and trends.
  
  

What We’re Looking For

Essential Requirements (Non-Negotiable):

• Proven management consulting experience from a reputable consulting firm, including end-to-end project delivery, client presentations, and development of deliverables (PowerPoint, Excel, Word).
• At least 3-5 years of experience in the energy transition sector, including the energy value chain, critical minerals, renewable power, emissions reduction, and environmental management.
• At least 8 years of professional experience spanning consulting, industry, or finance roles with demonstrated commercial analysis, financial modeling, research/benchmarking, and M&A-related skills integrated into consulting delivery.
• Experience in the Middle East and GCC energy landscape is highly favorable.
• Minimum of a BSc in Engineering (Chemical, Environmental, or Process preferred); post-graduate degree in finance, economics, or business is a plus.
• Strong written and verbal communication skills in English; Arabic language skills are advantageous.
  
  

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit In It For You?

Our Purpose

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
  
  

For more information on benefits by country visit: Hiring And Opportunity At S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)

Job ID:

Posted On:

Location: Riyadh, Saudi Arabia

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing

Referrals increase your chances of interviewing at S&P Global by 2x

Get notified about new Energy Manager jobs in Riyadh, Riyadh, Saudi Arabia .

Senior Analyst - Net Zero & Energy Transition - BCG Vantage Sr. Business Development Manager – Energy (WAMEA) SUSTAINABILITY SENIOR MANAGER- CITY ASSETS Manager - Commercial Excellence & Culture Senior Manager - Electrical Engineering - Hard Services - FM (ENT674) Professional Services Principal Consultant - Red Team (Remote, SAU) Area Sales Manager - Great Opportunity for Saudi Nationals

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Join to apply for the Consulting Manager, Energy Transition role at S&P Global .

Get AI-powered advice on this job and more exclusive features.

Note: No sponsorship will be offered to candidates in Saudi Arabia, or the UAE.

The Team:

The EMEA Energy Transition Consulting Team is a trusted advisor to leading companies in the traditional and new energy sectors, investors, and governments. Our work includes energy transition strategy development, transaction due diligence, emissions reduction roadmaps, supply chain assessments, and ESG/Energy policy advisory.

As part of this dynamic team, you will work alongside consultants and subject matter experts from diverse backgrounds. The fast-paced, varied nature of our projects provides the opportunity to develop a wide skill set while engaging with senior industry leaders and policymakers across the Middle East and beyond.

Responsibilities and Impact:

• Lead and oversee consulting project delivery, defining approach, frameworks, data, and analysis to drive impactful outcomes.
• Guide and mentor consultants, ensuring high-quality analysis and insight generation using advanced data analytics tools.
• Deliver findings through written reports, client presentations, and strategic discussions, including leading client meetings and report presentations.
• Support business development efforts by leading proposal preparation, pitch deck creation, and participating in client engagement and scoping meetings.
• Leverage industry expertise and professional networks to develop thought leadership on key energy transition topics and trends.

What We’re Looking For:

Essential Requirements (Non-Negotiable):

• Proven management consulting experience from a reputable consulting firm, including end-to-end project delivery, client presentations, and development of deliverables (PowerPoint, Excel, Word).
• At least 3-5 years of experience in the energy transition sector, including the energy value chain, critical minerals, renewable power, emissions reduction, and environmental management.
• At least 8 years of professional experience spanning consulting, industry, or finance roles with demonstrated commercial analysis, financial modeling, research/benchmarking, and M&A-related skills integrated into consulting delivery.
• Experience in the Middle East and GCC energy landscape is highly favorable.
• Minimum of a BSc in Engineering (Chemical, Environmental, or Process preferred); post-graduate degree in finance, economics, or business is a plus.
• Strong written and verbal communication skills in English; Arabic language skills are advantageous.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Consulting

Referrals increase your chances of interviewing at S&P Global by 2x.

Get notified about new Energy Manager jobs in Riyadh, Saudi Arabia .

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**About the Role:**
**Grade Level (for internal use):**
11
**Note:** No sponsorship will be offered to candidates in Saudi Arabia, or the UAE.
**The Team** :
The EMEA Energy Transition Consulting Team is a trusted advisor to leading companies in the traditional and new energy sectors, investors, and governments. Our work includes energy transition strategy development, transaction due diligence, emissions reduction roadmaps, supply chain assessments, and ESG/Energy policy advisory.
As part of this dynamic team, you will work alongside consultants and subject matter experts from diverse backgrounds. The fast-paced, varied nature of our projects provides the opportunity to develop a wide skill set while engaging with senior industry leaders and policymakers across the Middle East and beyond.
**Responsibilities and Impact:**
+ Lead and oversee consulting project delivery, defining approach, frameworks, data, and analysis to drive impactful outcomes.
+ Guide and mentor consultants, ensuring high-quality analysis and insight generation using advanced data analytics tools.
+ Deliver findings through written reports, client presentations, and strategic discussions, including leading client meetings and report presentations.
+ Support business development efforts by leading proposal preparation, pitch deck creation, and participating in client engagement and scoping meetings.
+ Leverage industry expertise and professional networks to develop thought leadership on key energy transition topics and trends.
**What We're Looking For:**
**Essential Requirements (Non-Negotiable):**
+ Proven management consulting experience from a reputable consulting firm, including end-to-end project delivery, client presentations, and development of deliverables (PowerPoint, Excel, Word).
+ At least 3-5 years of experience in the energy transition sector, including the energy value chain, critical minerals, renewable power, emissions reduction, and environmental management.
+ At least 8 years of professional experience spanning consulting, industry, or finance roles with demonstrated commercial analysis, financial modeling, research/benchmarking, and M&A-related skills integrated into consulting delivery.
+ Experience in the Middle East and GCC energy landscape is highly favorable.
+ Minimum of a BSc in Engineering (Chemical, Environmental, or Process preferred); post-graduate degree in finance, economics, or business is a plus.
+ Strong written and verbal communication skills in English; Arabic language skills are advantageous.
**About S&P Global Commodity Insights**
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT202.2 - Middle Professional Tier II (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Riyadh, Saudi Arabia

Join to apply for the Service Management Expert role at Dicetek LLC .

The role holder is responsible for the day-to-day administration of the Service Management processes, ensuring adherence to agreed processes, identifying unassigned workload, and routine reporting on key performance indicators. The duties must be carried out in accordance with business policies and procedures.

Knowledge and Experience

• >5 years working within a Service Management function
• 3 to 5 years of relevant practical experience with Information Technology Infrastructure Library (ITIL) version 4
• 3 to 5 years managing Incidents
• 3 to 5 years overseeing Technical Change Management
• >3 years of process improvement experience
• Native Arabic Speaker
• Fluent in verbal and written English

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Management and Manufacturing

Industries

• IT Services and IT Consulting

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Overview

Role Summary: Own L2-level operations for Service Management (MIM) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.

Key Responsibilities

• Provide L2-level support for Service Management (MIM) in a mission-critical banking environment.
• Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
• Operate under ITIL processes (Incident/Change/Problem/Knowledge).
• Maintain high availability, performance, and security; participate in DR/BCP drills.
• Own complex incident troubleshooting and approved changes for the platform.
• Conduct root cause analysis for recurring incidents; implement permanent fixes.
• Tune configurations and schedule jobs to improve performance and reliability.
• Coordinate vendor TAC cases and firmware/patch planning; validate after-change health.

Required Tools & Technologies

• ITIL Foundation

Experience Requirements

• 3–5 years in administration and change/incident ownership for the platform in banking.

Soft Skills & Banking Behaviours

• Clear communication with operations, security, audit, and business stakeholders.
• Evidence-driven troubleshooting; strong documentation and runbook hygiene.
• Ownership mindset with 24x7 support readiness and on-call rotation participation.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective:

The IT Service Mgmt. Coordinator responsible for managing and optimizing IT service delivery processes, ensuring alignment with ASMO’s business needs and industry best practices. They oversee the implementation of IT service management frameworks, monitor service performance, and drive continuous improvement across ASMO.

General Responsibilities:

• The role holder will have knowledge of the rules, procedures and in some cases, the principles and practices within the IT Service Management area. They will be tasked with selectively extracting, verifying, and compiling objective and measurable data. In some instances, they may determine the course of action based on established principles and modify existing processes and methods.
• Design, implement, and improve IT service management processes and procedures at ASMO.
• Monitor and report on key performance indicators (KPIs) to measure and improve service quality and customer satisfaction.
• Collaborate with IT teams, business stakeholders, and external vendors to define and implement service level agreements (SLAs) and operational level agreements (OLAs).
• Conduct regular service reviews to identify areas for improvement and implement corrective actions.
• Lead incident and problem management processes to ensure timely resolution and root cause analysis.
• Develop and deliver IT service management training and awareness programs.
• Recommend training and development interventions for team members to build their capabilities.
• Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
• Implement all relevant IT Solutions department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Qualifications:

• Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
• Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
• ITIL Foundation or higher-level certifications in IT service management preferred
• Demonstrated proficiency in oral and written English.
• 0-3 years’ experience in the same Field.
• ITSM
• Incident Management / Problem Management

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About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
4. Foster a culture of continuous improvement within the IT department.
5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
7. Ensure compliance with industry standards and regulations related to IT service management.
8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
5. Proficiency in data analysis and reporting tools.
6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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**Services Specialist - Customer Service Management**

**Would you like the opportunity to work for an Oilfield Services Company?**

**Do you like working in collaborative teams and solving problems?**

**Be part of our Artificial Lift team!**

As a Services Specialist - Customer Service Management, you will be responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property.

**Partner with the best**

As a Services Specialist - Customer Service Management, you will contribute to the development of an operational year plan for own department activities of the team, as well as suggesting improvements in products, processes and procedures.

As a Services Specialist - Customer Service Management, you will be responsible for:

- Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
- Establishing and maintaining contact to provide on-going technical and business support to assigned customers in the designated geographic region or coverage area
- Working together with people from the business unit
- Handling standardized project processes
- Handling targeted clients, and working on the basis of predefined contracts and frameworks

**Fuel your passion**

To be successful in this role you will:

- Have a minimum of 3 years of experience in Sales/Commercial/Billing
- Have a Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
- Have excellent communication skills
- Have excellent interpersonal and team working skills
- Have strong problem solving skills

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.
- This role is a shift based working pattern. Please talk to us about the specific working patterns available when you apply

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.