36 IT Service Management jobs in Saudi Arabia

Overview

Role Summary: Own L2-level operations for Service Management (MIM) within a highly regulated banking estate, ensuring availability, performance, security, audit readiness, and rapid recovery as per RTO/RPO.

Key Responsibilities

• Provide L2-level support for Service Management (MIM) in a mission-critical banking environment.
• Ensure compliance with PCI DSS, SWIFT, and local banking regulator requirements.
• Operate under ITIL processes (Incident/Change/Problem/Knowledge).
• Maintain high availability, performance, and security; participate in DR/BCP drills.
• Own complex incident troubleshooting and approved changes for the platform.
• Conduct root cause analysis for recurring incidents; implement permanent fixes.
• Tune configurations and schedule jobs to improve performance and reliability.
• Coordinate vendor TAC cases and firmware/patch planning; validate after-change health.

Required Tools & Technologies

• ITIL Foundation

Experience Requirements

• 3–5 years in administration and change/incident ownership for the platform in banking.

Soft Skills & Banking Behaviours

• Clear communication with operations, security, audit, and business stakeholders.
• Evidence-driven troubleshooting; strong documentation and runbook hygiene.
• Ownership mindset with 24x7 support readiness and on-call rotation participation.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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ASMO is a groundbreaking joint venture between DHL and Saudi Aramco. Inheriting DHL’s logistics excellence and Saudi Aramco’s extensive supply chain ecosystem, we are here to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates. In the long term, all the industrial sectors within Saudi Arabia aim to reach the MENA region.

Objective:

The IT Service Mgmt. Coordinator responsible for managing and optimizing IT service delivery processes, ensuring alignment with ASMO’s business needs and industry best practices. They oversee the implementation of IT service management frameworks, monitor service performance, and drive continuous improvement across ASMO.

General Responsibilities:

• The role holder will have knowledge of the rules, procedures and in some cases, the principles and practices within the IT Service Management area. They will be tasked with selectively extracting, verifying, and compiling objective and measurable data. In some instances, they may determine the course of action based on established principles and modify existing processes and methods.
• Design, implement, and improve IT service management processes and procedures at ASMO.
• Monitor and report on key performance indicators (KPIs) to measure and improve service quality and customer satisfaction.
• Collaborate with IT teams, business stakeholders, and external vendors to define and implement service level agreements (SLAs) and operational level agreements (OLAs).
• Conduct regular service reviews to identify areas for improvement and implement corrective actions.
• Lead incident and problem management processes to ensure timely resolution and root cause analysis.
• Develop and deliver IT service management training and awareness programs.
• Recommend training and development interventions for team members to build their capabilities.
• Contribute to the identification of opportunities for the continuous improvement of systems, processes and practices to increase productivity and operational efficiency.
• Implement all relevant IT Solutions department’s policies, processes, procedures and instructions so that work is carried out in a controlled and consistent manner.
• Contribute to the preparation of timely and accurate reports to meet departmental requirements, policies and standards.

Qualifications:

• Bachelor’s degree in computer science, information technology, or equivalent from a recognized and accredited university is required.
• Master’s degree in computer science, information technology or equivalent from a recognized and accredited university is preferred.
• ITIL Foundation or higher-level certifications in IT service management preferred
• Demonstrated proficiency in oral and written English.
• 0-3 years’ experience in the same Field.
• ITSM
• Incident Management / Problem Management

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About Us

Businesses are complex, and so are their workflows and challenges. Off-the-shelf AI solutions often fall short of meeting unique needs. At VisionX, we bridge this gap with deep AI expertise and an understanding of your processes, pain points, and goals. Since 2017, AI has been our core, enabling us to deliver tailored systems for businesses and customers. As innovation partners to world-leading brands and Fortune 1000 companies, we specialize in product strategy and custom application development, leveraging agile methods, accelerators, and pre-trained AI assets to fast-track your AI journey while creating Intellectual Property.

Recognized among Fast Company’s Top 10 Most Innovative Companies of 2020—alongside Microsoft and Snap Inc.—VisionX delivers cutting-edge solutions across industries. Our expertise spans computer vision, 3D modeling, AR, VR, decision sciences, and IoT, solving diverse challenges with precision and innovation. By aligning technology with your objectives, we deliver transformative solutions that drive growth.

Your Role:

As an IT Service Management Analyst (BSE) at VisionX, you will play a crucial role in optimizing IT service delivery by driving process improvements and enhancing operational efficiency. You will be responsible for analyzing existing IT processes, identifying areas for improvement, and implementing best practices aligned with ITIL frameworks.

Responsibilities:

1. Proactively assess, design, and refine IT operational processes to achieve greater efficiency, enhance performance, and ensure alignment with organizational goals.
2. Utilize key performance indicators (KPIs) to identify bottlenecks, prioritize improvements, and track the effectiveness of process changes.
3. Implement process improvements through automation, streamlining workflows, and leveraging monitoring technologies.
4. Foster a culture of continuous improvement within the IT department.
5. Collaborate with various departments (e.g., development, operations, support) to ensure process enhancements support broader business objectives.
6. Communicate effectively with stakeholders at all levels, including technical and non-technical personnel.
7. Ensure compliance with industry standards and regulations related to IT service management.
8. Utilize data analytics to identify trends, predict potential issues, and measure the impact of process improvements.
9. Prepare reports and presentations to communicate process performance and improvement initiatives to management.

What You Need:

1. 5-8 years of experience in IT service management (ITSM), with a strong understanding of ITIL frameworks and best practices.
2. ITIL certification (e.g., ITIL Foundation V4, ITIL Intermediate) is mandatory.
3. Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
4. Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams.
5. Proficiency in data analysis and reporting tools.
6. Experience with IT service management tools (e.g., ServiceNow, Jira) is a plus.
7. Strong understanding of IT operations, including incident management, problem management, change management, and release management.

Why Choose Us

Our global network of industry experts and mentors helps shape your growth and future. We believe in delivering client value through our work. We build products that are not good or great, but outstanding.

You deliver! We will make your stay and journey with us worthwhile.

We are an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status.

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**Services Specialist - Customer Service Management**

**Would you like the opportunity to work for an Oilfield Services Company?**

**Do you like working in collaborative teams and solving problems?**

**Be part of our Artificial Lift team!**

As a Services Specialist - Customer Service Management, you will be responsible for all resources and logistics required to perform services and maintenance activities on customers' site/property.

**Partner with the best**

As a Services Specialist - Customer Service Management, you will contribute to the development of an operational year plan for own department activities of the team, as well as suggesting improvements in products, processes and procedures.

As a Services Specialist - Customer Service Management, you will be responsible for:

- Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
- Establishing and maintaining contact to provide on-going technical and business support to assigned customers in the designated geographic region or coverage area
- Working together with people from the business unit
- Handling standardized project processes
- Handling targeted clients, and working on the basis of predefined contracts and frameworks

**Fuel your passion**

To be successful in this role you will:

- Have a minimum of 3 years of experience in Sales/Commercial/Billing
- Have a Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in Services).
- Have excellent communication skills
- Have excellent interpersonal and team working skills
- Have strong problem solving skills

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.
- This role is a shift based working pattern. Please talk to us about the specific working patterns available when you apply

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**

With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

**About Us**:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

**Job Description**:

- Hands-on project delivery, including customer and project management. For larger projects there will also be a project manager.
- Facilitating and documenting design workshops. This includes providing best practice advice and guidance to the customer on the best way to configure assyst to support their business goals.
- Working with the customer to build their **assyst** system. This includes assistance with data gathering/loading, knowledge transfer and ongoing best practice guidance.
- Supporting clients in testing of the system and adjusting the system based on the test results.
- Creating customer process and system documentation if in scope
- Coordinating the work of other consultants (technical consultants or trainers)
- Providing user training for some engagements
- On a typical project the work effort is roughly 50% workshops and design and 50% hands on configuration and customer guidance

**Qualifications**:
To be successful you will need to:
**Project Delivery**
- Proactively develop competence in IFS products and process portfolios
- Be comfortable preparing for and delivering presentations, documentation, conducting workshops, assisting customer solutions, and testing solutions
- Bring meaningful professional expertise and content to Customer interactions.
- Active participation in project activities.
- Be aware of the key business needs set out by the Customer and the value IFS products and services can provide.

**Customer Service**
- Work with Customer satisfaction in mind and continually seek opportunities to increase Customer satisfaction and deepen client relationships.
- Acknowledge the value you deliver to the Customer, quantifying this where possible.

**Industry Knowledge**
- Current ITIL® Foundations Certification,
- Advance ITIL® certification a definite plus

You will also have:

- Expertise in designing, facilitating and documenting design workshops, remotely and in person
- Excellent written and presentation communications skills
- Strong documentation skills
- Strong data manipulation and Microsoft Excel skills
- Previously delivered successful projects (on time within budget), with references
- Comfort with relational databases: Microsoft SQL Server and/or Oracle
- Ability to work quickly and accurately to meet tight timescales
- Ability to take a methodical approach to activities such as system analysis and data structuring

Additional Information
**Key Competencies**
- Teamwork, Commercial Awareness, Communication, Influencing Others, Customer Orientation, Thoroughness, Self-Confidence, Flexibility.
- Solid understanding of local business policies and practices.
- As a person, you act proactively with a positive mindset and always have the willingness to win, align with our IFS Core Values

Manage the service delivery team to ensure that all incidents and problems assigned are managed effectively and in line with contractual obligations.
- Collaborate with technical design teams to set standards for software, hardware, and security.
- Analyze third-party as well as internal processes and creating strategies for service delivery optimization.
- Monitor remote and on-site support extended to customers inside/outside Egypt to ensure service delivery and service support processes are on track.
- Provide day-to-day support to the incident and problem management process to support service delivery operations.
- Liaise with clients, internal and Third-Party vendors, as required, in resolving queries and incidents.
- Conduct daily reviews of activities that take place related to SLA and service performance and aged incident progression.
- Ensure adherence to daily, weekly, monthly, and other scheduled routine Managed Services activities.
- Ensure that systems, procedures, and methodologies are in place to support outstanding service delivery.
- Continuously enhance and improve the Service Management Model
- Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
- Provide accurate and regular reports to the management on performance of the service delivery.

**Personal Skills**:

- Excellent negotiation skills with a proven track record of securing favorable terms in software licensing and service agreements.
- Outstanding analytical, problem-solving, and organizational skills.
- Effective communication skills, capable of engaging with vendors and internal teams at all levels.
- Excellent negotiation skills with a proven track record of securing favorable terms in software licensing and service agreements.
- Effective communication skills, capable of engaging with vendors and internal teams at all levels.
- Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

**Technical Skills**:

- Bachelor’s degree in business administration, Supply Chain Management, Information Technology, or a related field.
- Minimum of 5 years of experience in vendor management, preferably with a focus on software and business solutions for the telecommunications industry.
- Demonstrated success in managing relationships with high-profile vendors such as Oracle, Microsoft.
- Strong understanding of telecommunications business solutions, including CRM, billing systems, network management, and analytics platforms.
- Outstanding analytical, problem-solving, and organizational skills.

**Job Details**:
Job Location

Riyadh, Saudi Arabia

Company Industry

IT Services

Company Type

Employer (Private Sector)

Job Role

Information Technology

Employment Status

Full time

Employment Type

Employee

Job Division

EBS
Managed Services LoB

Career Level

Mid Career

Years of Experience

Min: 3 Max: 6

Residence Location

Saudi Arabia

Nationality

United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen

Degree

Bachelor's degree

Overview

AtkinsRéalis is looking for a Service Delivery Deputy Director in KSA . This role reports into the Director of Consultancy & Advisory Services and has key account duties with stakeholders in the Region. The SNC portfolio covers a wide range of business sectors, and stakeholders operate across an even wider remit. This is a flexible role with possible relocation considerations and travel as required.

Responsibilities

• The Senior Consultant will operate across the whole SNC business family, providing general or specific service delivery oversight services and/or advice on facilities, asset management and operational issues to our stakeholders, programs, or in-house teams.
• Work across the Gulf Region and North Africa with varying timeframes (short, long, fragmented, sustained, complex, or targeted topics).
• Location focus: Doha, Qatar is preferred; other locations in the Region may be considered with agreement, and the role will involve travel and periods away from home base.
• Focus on financial and commercial aspects of facilities and asset management, including utility billing, service charge development/validation, FM budgets, asset replacement and whole-life costing/modelling.
• Bid support and general tendering requirements, including pre-tender estimates.
• Develop new business by identifying stakeholder requirements and creating documented proposals for delivery of solutions, advisory services and change programmes.
• Maintain robust commercial processes, ensuring correct contractual and commercial steps are followed and documented for new stakeholder engagements.
• Establish and follow stakeholder engagement plans to ensure accurate service delivery for each assignment.
• Provide data-driven analysis to inform decisions, solutions, change programmes and advisory services.
• Complete and close out assignments, write and present close-out reports, conduct wash-up meetings, and plan next steps.
• Maintain current knowledge through industry activities, interaction, and research.
• Enhance market presence through networking, industry events, thought leadership, and collaboration within the team.
• FM strategic reviews, design reviews and service delivery model development; service specification scoping; performance monitoring systems; and service audits.
• Contract management and operational support; delivering operational readiness and mobilisation.

Requirements

• Education: Degree level (full or part-time) and/or Technical Diploma in Facility or industrial maintenance/management.
• Minimum 15 years’ experience in a similar role.
• Collaborative working with a wide range of stakeholders.
• Team and individual professional development for self and others.
• Analytical mindset with curiosity and initiative.
• Motivated, enthusiastic, and energetic.
• Computer literate; proficient with Microsoft Office.
• Excellent command of the English language, with emphasis on written form.

Why AtkinsRéalis?

• Tax-free salary.
• Comprehensive life insurance coverage.
• Premium medical insurance for you and your dependents.
• Generous annual leave balance.
• Remote work opportunities outside of country.
• Flexible/hybrid work solutions.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Relocation assistance.
• Transportation & housing allowances for remote work locations.
• Employee wellbeing program with 24/7 access to specialists across finance, legal, family care, health, fitness and nutrition.

Equality and inclusion

At AtkinsRéalis, we are committed to eliminating discrimination and encouraging diversity. We aim to provide quality and fairness for all applicants and employees and do not discriminate on grounds of gender, marital status, age, race, ethnicity, religious conviction, or disability. We oppose all forms of unlawful treatment and discrimination. We strive for a workforce representative of all sections of society where every employee feels respected and able to give their best.

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Overview

Join Keta Delivery Team Now!

Guaranteed job Rights protected Hurry up & secure your spot – limited seats available!

Benefits

• Company car
• Accommodation
• Fuel covered
• Medical insurance
• First transfer fee covered
• Fixed salary + attractive incentives
• Admin support to solve your issues within minutes

Requirements

• Valid Iqama & ID
• Valid Driving License
• Transferable sponsorship

Skills

Core Skills:

• Excellent real-time responsiveness and problem-solving skills, capable of making quick decisions under high-pressure situations (e.g., peak meal times with a surge in orders).
• Strong communication and coordination skills, able to interact smoothly with riders (who may have diverse backgrounds) and resolve conflicts calmly.
• Proficiency in using basic office software (Microsoft Excel, Word) for data recording and report drafting; familiar with mobile apps and dispatch systems.
• Detail-oriented, responsible, and able to work independently in a fast-paced, dynamic environment.

Other Requirements

• Able to work shifts (including morning, evening, and midnight shifts)
• Have a sense of responsibility for service quality and customer satisfaction; abide by the company’s rules and regulations.

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The Service Delivery Manager (SDM) at Master Works will lead the setup, development, and management of the IT Managed Services delivery model. This role is critical to building the service operations from the ground up, ensuring high-quality delivery of IT services to our clients across various sectors, including government and enterprise environments. The SDM will focus on client satisfaction, operational excellence, and sustainable service frameworks aligned with ITIL and industry best practices.

Key Responsibilities:

Service Delivery Setup & Execution:

• Design and implement end-to-end service delivery models, processes, and SLAs tailored for Master Works' IT clients
• Build operational workflows and governance models for NOC, service desk, on-site support, and remote delivery teams
• Ensure consistent and reliable service performance, quality control, and compliance with contractual obligations
  
  

Client Relationship & Account Management:

• Act as the key interface between Master Works and its managed service clients
• Develop a deep understanding of each client's operational needs and business objectives
• Lead regular client meetings, service reviews, and feedback sessions to ensure satisfaction and trust
  
  

Team Leadership & Development:

• Lead and mentor a team of service desk agents, NOC staff, field engineers, and support specialists
• Define performance metrics and career development plans for team members
• Foster a culture of ownership, agility, and accountability
  
  

SLA Management & Reporting:

• Monitor service levels and performance indicators using ITSM tools
• Produce weekly and monthly dashboards and reports for internal leadership and client stakeholders
• Proactively identify risks, bottlenecks, and areas of improvement with actionable recommendations
  
  

Continuous Improvement & Growth Enablement:

• Drive continuous improvement initiatives, including automation, knowledge management, and workflow optimization
• Collaborate with the EPMO, Pre-sales, and Technical Units to align service delivery with project-based support models
• Support the development of service catalogs, pricing models, and proposals for new managed services engagements
  
  

Requirements

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related discipline
• 7+ years of experience in IT service delivery, including 2+ years in a managerial or leadership role
• Experience in the Saudi IT market or government digital transformation projects is a plus
• ITIL Foundation certified; advanced certifications (e.g., ITIL Intermediate, PMP) are advantageous
  
  

Key Competencies:

• Deep understanding of IT infrastructure, networks, cloud, and enterprise systems
• Strong leadership and people management capabilities
• Excellent communication and stakeholder management skills
• Familiarity with ITSM tools such as ServiceNow, ManageEngine, or similar platforms
  
  

Strategic thinking with a hands-on approach in startup environments. #J-18808-Ljbffr