1 432 IT Operations jobs in Saudi Arabia

Job Summary:

Responsible for customers' enterprise-wide Infrastructure network (Monitoring, administration, and operations) to ensure that all systems perform properly.

Job Description:

• Monitoring & Management of infrastructure on 24/7 basis.
• Provide back-to-back support of infrastructure components with related vendors when required.
• On-site health check-ups after troubleshooting.
• Log tickets and track via ITSM tool.
• On-site support whenever required 24/7 basis.
• Provide full management of infrastructure.
• Ensure an efficient, smooth running of all systems with high availability levels that meet GACA's business requirements.
• Provide monthly reports on the status of infrastructure (health, status, capacity, incidents, etc). weekly if requested.
• Allocate the Remote Service Delivery Manager as single point of contact.
• Online portal for the Managed components, where it should show clearly if any device is down, or if any business is impacted.
• Provide a well-defined Service Level Agreement.
• Align IT service management processes in line with the ITIL framework, following global best practices.
• Develop monitoring procedures that meet requirements and adhere to defined policies, and document in the standards and procedures manual.
• Develop and maintain standard automated scripts to perform monitoring on system software.
• Identify and report problems, including system, file, disk, and application problems.
• Resolve or assist in resolving application problems in accordance with the SLR and escalate as required.
• Provide preventative measures for proactive monitoring and self-healing capabilities to limit outages that affect service delivery.
• Provide proactive and scheduled console monitoring of infrastructure and systems (e.g., hardware, network, batch schedule, interfaces, and table spaces), respond to messages and take corrective action as required."
• Provide troubleshooting, repair, and escalation of problems in the IaaS computing environment.
• Provide NOC Services.

Job Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Minimum 1 year of experience
  in network operations, monitoring, and troubleshooting.
• Strong understanding of networking protocols (TCP/IP, UDP, HTTP, etc.)
• Proficiency in network hardware (routers, switches, firewalls) and software (network operating systems, management tools)
• Knowledge of network security best practices
• Analytical and problem-solving skills
• Ability to work independently and as part of a team
• Excellent communication and documentation skills
• Relevant certifications (CCNA, CCNP, etc.) preferred

DESCRIPTION

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile – where the product is housed and ready for order; Middle mile – where the order is hauled to your area; and Last mile – when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities
– Support, mentor, and motivate your salaried and hourly workforce
– Lead large-scope projects with site and regional impact
– Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
– Manage safety, quality, productivity, and customer delivery promises
– Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
– Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

BASIC QUALIFICATIONS

– 3+ years of employee and performance management experience
– 3+ years of performance metrics, process improvement or lean techniques experience
– Bachelor’s degree or equivalent

PREFERRED QUALIFICATIONS

– Bachelor’s degree in business, engineering, operations, supply chain, transportation logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: Fulfilment & Operations Management , Fulfilment Centre Management

Overview

Get AI-powered advice on this job and more exclusive features. Redington Middle East and Africa provides end-to-end supply chain solutions for IT and consumer lifestyle products. Redington Gulf is among the leading supply chain solution providers in the Middle East, Africa, Turkey and CIS region for IT, Telecom and Lifestyle products.

Job Purpose: To ensure smooth operation with respect to documentation adequacy, messenger services and transportation.

• Ensuring adequacy and accuracy of all the documentation of logistics
• Arranging and ensuring timely availability of the messenger for clearing customs, inspection, handling cargo for export, DO, cheque and document collection
• Arranging the transportation as required
• Taking customer feedback and ensuring continuous improvement of services to meet the customer demand

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Master’s degree preferred
• 3+ years’ experience in an operations management role, preferably within renewable energy or manufacturing industry
• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities
• Proficiency in operations management software and tools
• Knowledge of industry regulations and compliance standards
• Exceptional communication and interpersonal skills
• Ability to manage multiple priorities and work under pressure

All your information will be kept confidential according to EEO guidelines.

Description
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key job responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Basic Qualifications

• 3+ years of employee and performance management experience
• 3+ years of performance metrics, process improvement or lean techniques experience
• Bachelor's degree or equivalent

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Afaq - Warehouse Branch

Job ID: A

Key Responsibilities

• Ensure that all shift positions are covered.
• Check and follow-up any pending issues.
• Ensure that shift staffs are aware with any significant information or abnormality that may require special watch, follow-up or action for any flynas flight for safe and legal operation.
• Ensure that all required relevant information and data are available, clear, updated and aware each staff
• Ensure that all work, flight planning and dispatch release is done accordingly and complying with GACAR
• Supervise any short notice request received from GACA regarding airport closure, navigational aids shutdown and ensure that it will not affect flynas flights.
• Supervise any decision related to weather conditions, concerning holding a flight, reasonable advise time and or cancellation of flight.
• Shift duty manager supervises the flight watch personnel job, watch any overdue flight or missing movement log entries and ensure that all flights are in safe operations.
• Monitor and log shift group members on and off duty hours.
• Ensure adequate, required, updated manuals and publications are available in-flight dispatch shift area and are in good condition. Manuals distribution list is available and maintained.

Maintaining cost-effective flight schedules to meet optimum fleet utilization with optimum passenger convenience, combining all company efforts on daily basis for the best performance.

We are looking for a
Level 1 NOC Engineer (L1)
to join our Network Operations team. In this role, you will serve as the first point of contact within the NOC, responsible for initial monitoring, basic troubleshooting, and escalating incidents according to established procedures.

Key Responsibilities:

• Monitor network devices, servers, applications, and services using NOC tools.
• Respond to alerts, incidents, and service requests in a timely manner.
• Perform basic troubleshooting (ping, traceroute, interface checks, log review).
• Escalate unresolved issues to L2/L3 teams following escalation matrix.
• Log all incidents and actions taken in the ticketing system (ServiceNow, Remedy, or equivalent).
• Track incidents to resolution and update tickets with accurate details.
• Provide real-time status updates to team lead and stakeholders.
• Perform routine health checks, backups verification, and daily reports.
• Support change management by assisting with maintenance windows.
• Maintain knowledge base and follow documented SOPs.
• Ensure proper shift handover with complete incident and status updates.

Skills and Qualifications:

• Bachelor's degree or diploma in IT, Telecommunications, or related field.
• 1–2 years of experience in IT support, helpdesk, or NOC role.
• Basic understanding of networking concepts (IP, DNS, DHCP, TCP/UDP, VLANs).
• Familiarity with monitoring tools (SolarWinds, Zabbix, Nagios, ManageEngine).
• Good troubleshooting skills for network and system issues.
• Knowledge of ticketing systems (ServiceNow, Remedy, JIRA, or similar).
• Strong communication skills and ability to work in a shift-based 24/7 environment.
• ITIL Foundation certification (preferred).

KPIs (Performance Indicators) :

• Incident response and resolution within SLA.
• Accuracy and completeness of incident tickets.
• Number of incidents correctly resolved at L1 without escalation.
• Quality of communication during incidents and escalations.
• Shift punctuality, handover quality, and adherence to SOPs.

We are seeking a highly skilled
Senior NOC Engineer
to join our specialized team. In this role, you will serve as a key technical expert within the Network Operations Center—handling complex incidents, leading root cause analysis, mentoring junior staff, and contributing to the development and enhancement of monitoring, response, and operational processes.

Key Responsibilities:

• Handle complex incidents escalated from L1/L2 teams.
• Perform advanced troubleshooting on network, system, and application issues.
• Lead root cause analysis (RCA) and create permanent fixes for recurring problems.
• Configure, optimize, and maintain monitoring tools and scripts.
• Support design and implementation of network and system changes.
• Collaborate with vendors and service providers to resolve major issues.
• Document procedures, knowledge base articles, and escalation paths.
• Provide mentorship and technical guidance to L1/L2 engineers.
• Participate in DR drills, capacity planning, and performance tuning.
• Generate detailed incident, performance, and availability reports.
• Ensure compliance with SLAs, security standards, and ITIL processes.
• Act as backup for NOC Team Leader when required.

Skills and Qualifications:

• Bachelor's degree in IT, Computer Science, or Telecommunications.
• 4–6 years of NOC or network/system administration experience.
• Strong knowledge of routing, switching, firewalls, and VPNs.
• Experience with BGP, OSPF, MPLS, and load balancing.
• Advanced skills in Linux/Windows server administration.
• Hands-on experience with monitoring platforms (SolarWinds, Zabbix, Nagios, ManageEngine, Grafana, Prometheus).
• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization (VMware, Hyper-V).
• Strong understanding of ITIL framework and incident management processes.
• Ability to automate monitoring tasks with scripts (Python, Bash, PowerShell).
• Excellent analytical, communication, and mentoring skills.
• Relevant certifications preferred (CCNP, JNCIP, RHCE, AWS Associate, ITIL).

KPIs (Performance Indicators):

• Reduction of escalated incidents through proactive monitoring and fixes.
• Quality and timeliness of RCAs and technical reports.
• Improvement in monitoring coverage and alert accuracy.
• Contribution to process improvements and automation initiatives.
• Mentorship effectiveness and skill development of junior engineers.
• Compliance with SLAs and security standards.

Maintaining cost-effective flight schedules to meet optimum fleet utilization with optimum passenger convenience, combining all company efforts on daily basis for the best performance.

Key Responsibilities:

_Ensure that all shift positions are covered.

_Check and follow-up any pending issues.

_Ensure that shift staffs are aware with any significant information or abnormality that may require special watch, follow-up or action for any flynas flight for safe and legal operation.

_Ensure that all required relevant information and data are available, clear, updated and aware each staff

_Ensure that all work, flight planning and dispatch release is done accordingly and complying with GACAR

-Supervise any short notice request received from GACA regarding airport closure, navigational aids shutdown and ensure that it will not affect flynas flights.

_Supervise any decision related to weather conditions, concerning holding a flight, reasonable advise time and or cancellation of flight.

_Shift duty manager supervises the flight watch personnel job, watch any overdue flight or missing movement log entries and ensure that all flights are in safe operations.

_Monitor and log shift group members on and off duty hours.

_Ensure adequate, required, updated manuals and publications are available in-flight dispatch shift area and are in good condition. Manuals distribution list is available and maintained.