345 IT Agent jobs in Saudi Arabia

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Receive each guest call in a professional and friendly manner.
2. Maintain effective communication with all related departments to ensure smooth service delivery.
3. Handle every query in a polite and courteous manner and exceed guest expectations.
4. Ensure guests are greeted by name upon calling as per Rixos Standards.
5. Maintain an up-to-date knowledge of the hotel and local services.
6. Maintain awareness of guest profiles through the Fidelio guest profile system.
7. Complete management’s long-distance call vouchers and record them on the traffic sheet.
8. Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
9. Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
10. Take messages for guests and management as per the required standard.
11. Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
12. Be aware at all times of the whereabouts of the managers and where to contact them.
13. Monitor the logs of long-distance calls, faxes, and messages.
14. Coordinate communication within the hotel in the event of an emergency.
15. Be fully aware of the Rixelence for the day.
16. Maintain proper grooming at all times.
17. Attend training classes as per schedule.
18. Show fullest cooperation and respect within the team and other departments.
19. Be aware of the daily activities and have product knowledge of all the hotel facilities.

Qualifications

University Degree in any field. Minimum 1 year in a similar role.

• Entry level

• Full-time

• Sales and Business Development

• Hospitality

In this role, you will:

• Drive sales by calling existing and potential customers to pitch Bayut packages and services.
• Foster and sustain relationships with customers to encourage repeat business.
• Understand customers' needs and identify upsell opportunities.
• Accurately record and process details of customers' sales, calls, meetings, and notes in the CRM.
• Identify and classify buyer profiles, i.e., B2B, B2C, C2C.
• Direct prospects to the field sales team when needed.
• Meet monthly KPIs and revenue targets.

Ensure timely payment collection from customers. Proficiency in tools and systems is required.

Requirements

Qualifications: Bachelor's degrees in marketing, communications, business administration, or related fields are preferred.

Experience: 1-2 years of telesales experience; proven track record of successfully meeting sales quotas, preferably over the phone.

Knowledge:

• Excellent command of English and Arabic (verbal and written).
• Good knowledge of the real estate industry.
• Basic knowledge and working experience of call centre systems and solutions.

Proficiency in all Microsoft Office applications.

Skills:

• Ability to follow scripts.
• Strong negotiation and consultative sales skills.
• Excellent organizational and problem-solving skills.
• Exceptional customer service, communication, and negotiation skills.
• Cool-tempered and able to counter rebuttals effectively to close sales.

Traits:

• Approachability and friendly personality.
• Motivating others.
• Ability to deal with ambiguity.
• Compassion and empathy.
• Composure.
• Personal learning and reflection.
• Flexibility.

Benefits:

• High-performing and fast-paced work environment.
• Comprehensive health insurance.
• Rewards and recognition.
• Learning and development opportunities.

BayutKSA is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job posting is active and accepting applications.

Job Role : Introduce the company's products to potential customers, close sales, research competing products, identify opportunities to increase sales, and assist in the development and execution of sales and marketing plans.

Duties & Responsibilities :

1. Meet or exceed weekly, monthly, and yearly sales quotas.
2. Canvass assigned territories to present company products to potential customers.
3. Follow market trends, price levels, and marketing offers, and submit reports to supervisors.
4. Demonstrate product features to customers.
5. Contact leads and set up appointments to present company products.
6. Follow up on order forms and submit them for processing.
7. Attend trade shows and related events.
8. Prepare sales proposals for potential buyers.
9. Complete regular sales reports detailing the number of sales made.

Job Specifications :

• High school certificate or degree in a related field is advantageous.
• Ability to retain important information.
• Sound consultative selling skills.
• Excellent networking skills.
• Strong negotiation skills.
• Effective communication skills.
• Exceptional customer service skills.

Join to apply for the Telesales Agent role at dubizzle

Join to apply for the Telesales Agent role at dubizzle

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Telesales Agent, you will have to do inbound and outbound telephone calls to achieve sales targets. You will be responsible for cross-selling or up-selling our products where possible, receiving incoming telephone calls, and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You will liaise with the appropriate departments to resolve customer complaints.

In this role, you will:

• Drive sales by calling existing and potential customers to pitch Bayut packages and services;
• Foster and sustain relationships with customers to encourage repeat business;
• Understand customers' needs and identify upsell opportunities;
• Accurately record and process details of customers' sales , calls , meetings and notes in the CRM;
• Identify and classify buyer profiles, i.e., B2B, B2C, C2C;
• Direct prospects to the field sales team when needed;
• Meet monthly KPIs & revenue targets;
• Ensure timely payment collection from customers Proficiency of Tools & Systems

Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Telesales Agent, you will have to do inbound and outbound telephone calls to achieve sales targets. You will be responsible for cross-selling or up-selling our products where possible, receiving incoming telephone calls, and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You will liaise with the appropriate departments to resolve customer complaints.

In this role, you will:

• Drive sales by calling existing and potential customers to pitch Bayut packages and services;
• Foster and sustain relationships with customers to encourage repeat business;
• Understand customers' needs and identify upsell opportunities;
• Accurately record and process details of customers' sales , calls , meetings and notes in the CRM;
• Identify and classify buyer profiles, i.e., B2B, B2C, C2C;
• Direct prospects to the field sales team when needed;
• Meet monthly KPIs & revenue targets;
• Ensure timely payment collection from customers Proficiency of Tools & Systems

Qualifications

• Bachelor's degrees in marketing, communications, business administration, or related fields are preferred

Experience

• (1-2) years of Telesales experience;
• Proven track record of successfully meeting sales quota preferably over the phone

Knowledge

• Excellent command of English & Arabic (verbal & written);
• Good knowledge of the Real Estate industry;
• Basic knowledge and working experience of call centre systems & solutions;
• Proficiency in all Microsoft Office applications

Skills

• Ability to follow scripts;
• Strong negotiation and consultative sales skills;
• Excellent organisational and problem-solving skills;
• Exceptional customer service, communication and negotiation skills;
• Cool-tempered and able to successfully counter rebuttals in order to close sales

Traits

• Approachability and friendly personality
• Motivating others
• Dealing with Ambiguity
• Compassion and empathy
• Composure
• Personal learning and reflection
• Flexibility

• High-performing and fast-paced work environment
• Comprehensive Health Insurance
• Rewards and recognition
• Learning & Development

#BayutKSA

Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Seniority level Entry level

• Employment type Full-time

• Industries Technology, Information and Internet

Referrals increase your chances of interviewing at dubizzle by 2x

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Riyadh, Riyadh, Saudi Arabia 13 hours ago

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Overview

Kimpton Hotels & Restaurants is the original boutique hotel company, pioneering design-forward hotels in San Francisco before expanding worldwide. Our mission is to be the best-loved hotel and restaurant company, empowering colleagues to act from the heart and deliver “ridiculously personal” experiences for guests and each other. We are seeking passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the first Kimpton hotel in the Middle East. The ideal team member embraces individuality and helps cultivate a work environment that is quirky, irreverent, exciting, uncommon, empowering, and exceptional. Our hotel is dedicated to delivering guest experiences that are meaningful and personal.

About Kimpton Riyadh: Located in King Abdullah Financial District, the hotel is the first Kimpton in the Middle East, bringing the brand’s playful energy, personality, and design to this LEED-certified landmark development. It features 212 guest rooms and suites with unique dining options.

Reservations Agent plays a crucial role in managing guest bookings and ensuring a seamless reservation experience.

• Answering phone calls and responding to emails from guests interested in making reservations or with questions about their bookings
• Providing information about room availability, rates, hotel amenities, and local attractions

• Processing reservations, modifications, and cancellations using the hotel's reservation system
• Ensuring that all reservation details are accurately recorded and updated in the system
• Assisting guests with special requests, such as room preferences, early check-ins, and late check-outs
• Handling guest complaints and resolving issues related to reservations promptly and professionally
• Informing guests about special offers, packages, and promotions to enhance their stay
• Upselling additional services, such as spa treatments, dining options, and event tickets
• Communicating with the front desk, housekeeping, and other departments to ensure guest requests and special arrangements are met
• Coordinating with the sales and marketing team about group bookings and special promotions
• Maintaining accurate records of all reservations and guest information
• Preparing reports on reservation statistics, occupancy rates, and revenue
• Ensuring that all reservations handling and processes comply with hotel policies and standards
• Reviewing and implementing new reservations procedures to improve efficiency

• Strong Communication Skills: Ability to communicate clearly and effectively with guests, staff, and other departments
• Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently
• Attention to Detail: Ensuring accuracy in reservations and guest information
• Problem-Solving Skills: Addressing and resolving issues promptly and effectively
• What we need from you
• Ideally, you’ll have some or all of the following competencies and experience:
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• English Fluency is required
• Arabic Fluency is preferred

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

We’ll reward all your hard work with a competitive salary and benefits. Join us and you’ll become part of the global IHG family. All team members share some winning characteristics: we work together, trust and support each other, do the right thing, and value different perspectives. You can learn more at Show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Overview

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

• Preferred Qualifications
• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Overview

We are looking for a Reservation Agent to assist guests with booking rooms at our resort. You will handle calls, emails, and online bookings, provide information, and ensure a smooth reservation process.

• Up to 1 year of experience in reservations or customer service
• Good communication skills
• Basic computer knowledge
• Diploma or Bachelor’s degree in Hospitality or related field (preferred)

Answer all calls promptly within 3 rings using the specified greeting for the hotel.

Ensure correct documentation is received for all payment details

Process and input reservations following hotel reservations policy

Liaise with conference and events to accept/decline group room requests

Enter and track group and conference blocks

Liaise with conference organizers to endure rooming lists and confirmation are received on time

Manage cancellations, pick up and release dates

Ensure the charges for the released rooms are communicated to the client and processed

Manage all group billing issues and resolve and account disputes, and liaise with Assistant Managers on account enquiries and disputes.

Adhere to all Reservations standards as outlined in respective manuals

Take personal responsibility to ensure that all enquiries are addressed

Ensure stop sells on room types and date

Maintain an open line of communication with the FO Manager and Revenue Manager.

Actively promote upselling.

Co-ordinate group reservations ensuring contract rates are loaded correctly into reservations to maximize efficiency and eliminate revenue rebates.

Ensure arrivals list is checked on a daily basis displaying correct rate and market codes.

Ensure the Hotel Guarantee Policy is promoted and adhered to.

Consistently deliver a product and service to meet the quality, standards and expectation of customers.

Management of VIP bookings.

Processing of no show bookings in accordance with hotel cancellation policy.

Active management of group blocks and wash. Ensuring this is managed effectively and communicated to other departments.

Any other duties assigned from time to time by the Department Manager/Supervisor

Talent & Culture Responsibilities :

Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.

Effectively use the guest feedback to improve product and service delivery.

Health & Safety:

Notify you Manager of any reason you may not be capable of performing your tasks safely.

Participate in workplace consultation on matters pertaining to Occupational Health and Safety, as per the hotels agreed arrangements.

Comply with safe work practices by following the company Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the company.

Ensure all equipment is kept in good working order and used only for the purpose for which it was intended.

Attend and actively participate in all OH&S training required of you by the Hotel.

Report any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.

Participate and contribute to the risk assessment process when requested by your Supervisor/Manager.

Work cohesively in conjunction with the hotel s rehabilitation program, as required.

Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.

Be fully conversant with departmental fire and evacuation procedures.

Systems & Procedures:

Log and inform your manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.

Follow policies and procedures outlined in the Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.

Complete all duties, and ensure a concise hand over.

Customer Relations:

Provide efficient, friendly and professional service to all guests.

Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.

Work together with trust so that colleagues and management meet the goals of the department/Hotel.

Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

Take every opportunity to be a salesperson by active selling of special promotions and facilities available within the Hotel.

Implement the company values and company customer vision to Offer the Best Service to Our Customers .

Company Industry

Department / Functional Area

• Ticketing
• Reservations

Keywords

• Reservation Agent

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Overview

Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco before expanding worldwide. Anchored in one-of-a-kind experiences, Kimpton spaces and experiences centre on our guests, offering inspiring design that evokes curiosity to forward thinking flavours that feed the soul. Every detail is thoughtfully curated and artfully delivered, so that guest experiences remain meaningful, unscripted and ridiculously personal.

Our mission is to be the best-loved hotel and restaurant company through the common belief that heartfelt connections make people’s lives better. Our colleagues are empowered and encouraged to act from the heart, to go above and beyond to create ‘ridiculously personal’ experiences for each other and our guests.

We’re looking for passionate, high-spirited individuals to join the pre-opening team at Kimpton Riyadh, the very first Kimpton hotel in the Middle East. The ideal Kimpton team member has an inclusive spirit who embraces individuality and can cultivate a work environment that’s a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional.

Our hotel is only as good as the people it employs, so if you’re passionate, focused and driven, live for making every guest’s experience ‘ridiculously personal’ and creating unforgettable moments, then we invite you to join the Kimpton tribe.

About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development. It is home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

A Reservations Agent plays a crucial role in managing guest bookings and ensuring a seamless reservation experience. Below are the typical day-to-day activities for this position:

• Answering phone calls and responding to emails from guests interested in making reservations or having questions about their bookings
• Providing information about room availability, rates, hotel amenities, and local attractions
• Managing Reservations: Processing reservations, modifications, and cancellations using the hotel's reservation system
• Ensuring that all reservation details are accurately recorded and updated in the system
• Guest Interaction: Assisting guests with special requests, such as room preferences, early check-ins, and late check-outs
• Handling guest complaints and resolving issues related to reservations promptly and professionally
• Informing guests about special offers, packages, and promotions to enhance their stay
• Upselling additional services, such as spa treatments, dining options, and event tickets
• Coordination with Other Departments: Communicating with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met
• Coordinating with the sales and marketing team about group bookings and special promotions
• Administrative Tasks: Maintaining accurate records of all reservations and guest information
• Preparing reports on reservation statistics, occupancy rates, and revenue
• Ensuring Quality and Compliance: Ensuring that all reservations handling and processes comply with hotel policies and standards
• Reviewing and implementing new reservations procedures to improve efficiency

• Strong Communication Skills: Ability to communicate clearly and effectively with guests, staff, and other departments
• Organizational Skills: Managing multiple tasks and maintaining detailed records efficiently
• Attention to Detail: Ensuring accuracy in reservations and guest information
• Problem-Solving Skills: Addressing and resolving issues promptly and effectively
• What we need from you
• Ideally, you'll have some or all of the following competencies and experience we're looking for:
• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Two to Three years’ prior tenure in a similar role
• International luxury hotel chain background
• English Fluency is required
• Arabic Fluency is preferred

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.