243 Insurance Agents jobs in Saudi Arabia

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Overview

Join to apply for the Customer Service Representative role at Al-Hassan Ghazi Ibrahim Shaker Company

A leading provider of HVAC and home appliance solutions in Saudi Arabia with a long-standing history in the market.

Customer Service Representatives serve as the primary interface between customers and the company, providing assistance, resolving inquiries, and ensuring positive interaction experiences. Responsible for delivering exceptional customer service across various communication channels such as phone calls, inbound and outbound calls, email, and social media.

• Efficiently handle high volumes of incoming and outgoing calls promptly.
• Provide product or service details, troubleshooting support, and solutions to address customer requirements.
• Address and resolve customer issues, complaints, and requests promptly and effectively.
• Develop a comprehensive understanding of the company's products or services, including features, benefits, and usage guidelines.
• Identify customer needs, clarify information, research each issue, and provide solutions or alternatives.
• Communicate effectively and professionally with customers to build rapport and trust.
• Practice active listening to understand customer needs and concerns, responding with empathy and understanding.
• Exhibit clear verbal and written communication skills when interacting with customers and colleagues.
• Aim to surpass customer expectations and ensure a positive experience at every interaction.
• Develop and nurture enduring relationships with customers through personalized support and a dedicated commitment to their success.
• Follow communication “scripts” when handling different topics.
• Achieve personal and team goals, both qualitative and quantitative.
• Validating and resolving customer complaints, ensuring closure both with customers and in our systems.
• Ensure alignment with Shaker Group's vision, mission, values, and strategic priorities, and compliance with its guidelines.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Effective problem-solving and negotiation abilities.
• Excellent organizational and time management skills.
• Empathy towards customers' emotions and perspectives.
• Basic computer proficiency with word processing, email, and social media.
• Ability to work well under pressure and manage multiple priorities efficiently.
• Adhering to schedules and deadlines.

• Entry level

• Full-time

• Customer Service and Other

• Retail
• Construction
• Wholesale

Riyadh, Riyadh, Saudi Arabia 17 hours ago

Overview

We are seeking enthusiastic and customer-oriented Customer Service Representatives for a premium Kitchen & Cabinet Showroom in Riyadh. The role involves handling client interactions, supporting sales teams, managing inquiries, and ensuring an excellent customer experience.

Salary: 5000 SAR

Nationality Requirement: Saudi

• Greet and assist walk-in customers at the showroom.
• Provide detailed information about kitchen and cabinet products, services, and after-sales support.
• Handle phone, email, and in-person inquiries in a professional manner.
• Coordinate with sales staff to ensure seamless customer service.
• Maintain customer records, update CRM databases, and follow up on pending inquiries.
• Support showroom operations, including scheduling appointments and product demonstrations.
• Manage complaint resolution and escalate issues to management when required.
• Contribute to achieving customer satisfaction and sales support targets.

• Saudi nationality.
• Minimum 1–2 years of experience in customer service, preferably in retail, furniture, kitchen, or home décor showrooms .
• Strong communication and interpersonal skills.
• Presentable, professional, and customer-focused.
• Basic knowledge of MS Office and CRM systems.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in Arabic (English is an advantage).
• Competitive salary package.
• Training and growth opportunities.
• Work in a premium, design-oriented showroom environment.

• Mid-Senior level

• Full-time

• Other

• Furniture and Home Furnishings Manufacturing

Overview

About the job

• Handling customer complaints and troubleshooting issues with products or services


• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received


• Accessing databases to retrieve account information for customers


• Letting customers know about additional products or services that might benefit them


• Escalating queries and concerns when necessary


• Updating customer records following each contact


• Staying up to date on the latest products and services an organization provides

• Proficiency in English


• Experience in warehousing or logistics preferred

• Associate

• Full-time

• Supply Chain

• Transportation, Logistics, Supply Chain and Storage

Overview

The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.

• Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
• Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
• Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
• Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
• Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
• Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.

• At least 1 - 3 years of relevant work experience
• Diploma / Bachelor degree in management field is preferred
• Excellent knowledge of Microsoft office
• English language is a plus.
• Good customer service etiquette and excellent verbal, written, and interpersonal skills
• Ability to multitask, organize, and prioritize work

• Entry level

• Full-time

• Customer Service, Sales, and Administrative

• Transportation, Logistics, Supply Chain and Storage and Truck Transportation

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation.
• Implement and monitor service standards and procedures to enhance customer satisfaction.
• Train and coach team members on best practices in customer service and communication skills.
• Resolve complex customer complaints and issues efficiently and effectively.
• Analyze customer service metrics and provide reports to management on team performance.
• Support ongoing improvements in service delivery by providing insights and recommendations.
• Collaborate with other departments to ensure a seamless customer experience across all channels.
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
• Average Handling Time (AHT)
• First Call Resolution (FCR)
• Service Level Agreement (SLA) adherence
• Customer Satisfaction (CSAT) scores
• Customer Dissatisfaction (DSAT) drivers

• Bachelor’s degree in Business Administration, Management, or a related field.
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role.
• Strong knowledge of customer service principles and best practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proficient in data analysis and reporting software to monitor team performance.
• Ability to motivate and inspire team members to achieve their best work.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Must be a Saudi Passport holder.

Company Description

IBEA fully automates B2B payments to vendors, addressing the chronic issue of delayed supplier payments. By streamlining day-to-day operations with AP automation, IBEA enables rapid scalability, accelerates business visibility, and reduces fraud risks. Our solutions improve financial, cost, and cash controls, modernizing AP departments and monetizing supplier payments in unprecedented ways.

Role Description

This is a full-time hybrid role for a Customer Service Specialist based in Riyadh, with some work from home acceptable. The Customer Service Specialist will handle day-to-day supplier support, ensuring high levels of customer satisfaction and an excellent customer experience. Responsibilities include enrolling suppliers, customer inquiries, resolving issues promptly, and managing phone etiquette professionally.

Qualifications

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal abilities
• Proficiency in using customer service software and tools
• Ability to work independently and in a team environment
• Experience in the payments industry is a plus
• Bachelor's degree in Business, Communications, or related field is preferred

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
• Average Handling Time (AHT)
• First Call Resolution (FCR)
• Service Level Agreement (SLA) adherence
• Customer Satisfaction (CSAT) scores
• Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder