36 Industry Expert jobs in Saudi Arabia

Join to apply for the Technical Expert/Client Liaison Engineer – Structural Engineering (Airport Projects) role at Jacobs .

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery, and cutting-edge manufacturing. We turn abstract ideas into realities that transform the world for good.

Your impact

The vision for the King Salman International Airport (KSIA) in Riyadh is to develop a sustainable airport and airport city that will accommodate up to 120 million passengers annually by 2030 and become one of the world’s busiest hubs by 2050. The project emphasizes sustainability, aiming for LEED Platinum certification and renewable energy use.

We seek an experienced Technical Expert/Client Liaison Engineer specializing in structural engineering for airport projects. This role involves working with a site-based team led by the Engineering Director, coordinating structural design and construction oversight, and serving as a key liaison with clients and stakeholders. You will report to the Building Assets Director.

Responsibilities

• Act as the primary contact for clients regarding structural designs and construction.
• Organize and participate in meetings with stakeholders to discuss project progress and technical challenges.
• Translate technical details into clear information for non-technical stakeholders.
• Coordinate data collection and interfaces with airport and other designers.

We value collaboration and support flexible, hybrid working arrangements to enable employees to deliver their best work.

Qualifications

• Minimum 15 years of experience in structural engineering, with at least 5 years in airport projects or aviation infrastructure.
• Experience in client liaison roles and managing stakeholder communications.
• Proven track record in large-scale structural projects complying with international standards (ICAO, IATA).

Technical Expertise

• Knowledge of structural analysis, design, and construction of airport structures.
• Proficiency in SAP2000, ETABS, STAAD Pro, or similar software.
• Understanding of materials like steel, concrete, and composites used in airports.

Client Liaison Skills

• Excellent interpersonal and communication skills for managing relationships with authorities and contractors.
• Ability to explain technical concepts clearly to non-technical stakeholders.

Standards and Regulations

• Knowledge of international and local structural codes (ACI, Eurocode, BS, ASTM).
• Familiarity with aviation-specific guidelines (ICAO, IATA).

Additional Skills

• Experience with seismic analysis and airport system integration.
• Familiarity with BIM and emerging structural technologies.

We promote an inclusive culture and flexible working to support your growth and well-being. Join Jacobs and contribute to impactful projects worldwide.

Join to apply for the Technical Expert/Client Liaison Engineer – Civil Engineering (Airport Projects) role at Jacobs

Join to apply for the Technical Expert/Client Liaison Engineer – Civil Engineering (Airport Projects) role at Jacobs

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

The vision for the King Salman International Airport (KSIA) in Riyadh is truly a first of a kind sustainable airport and airport city development. The expansion anticipates accommodating up to 120 million passengers annually through 2030, quadrupling the current capacity of 30 million. The airport is expected to become one of the world’s busiest international hubs, accommodating 185 million passengers and up to 3.5 million tons of cargo annually by 2050. The airport and airport city development are looking to set a global benchmark for aviation experience.

With sustainability at its core, the new airport will achieve LEED Platinum certification by incorporating cutting edge green initiatives into its design and will be powered by renewable energy.

We are seeking an experienced Technical Expert/Client Liaison Engineer specializing in civil engineering for airport projects. The role involves being a critical part of a site-based team led by the Engineering Director, coordinating civil design, analysis, and construction oversight (if required) while serving as a key liaison with clients and stakeholders.

In this role, you will report into the Building Assets Director.

Responsibilities

The successful candidate will have a strong technical background, proven experience in airport infrastructure and Superstructure projects, and excellent client management skills. This position requires collaboration with multi-disciplinary teams to ensure the delivery of high-quality, innovative, and compliant civil solutions in a fast-paced, aviation-focused environment.

• Act as the primary contact for clients, addressing inquiries, concerns, and feedback related to infrastructure designs and construction.
• Prevent the emergence of questions before during or after the design period stages
• Organize and participate in regular meetings with stakeholders to discuss project progress, technical challenges, and potential solutions, add value to our services
• Translate technical details into clear and concise information for non-technical stakeholders
• Facilitate data collection and interfaces with other design teams
  
  
  

• Minimum 15 years of experience in civil engineering engineering, with at least 5 years in airport infrastructure and terminal building projects.
• Proven experience in a client liaison role, managing relationships with stakeholders on complex projects.
• Expertise in the design, installation, and maintenance of mechanical and plumbing systems in airport environments, including airside and landside facilities.
  
  
  

• Strong knowledge of airport infrastructure design and construction, including drainage systems, pavements, grading, and utility networks.
• Proficiency in civil engineering software such as AutoCAD Civil 3D, InfraWorks, and other relevant tools.
• Familiarity with geotechnical and environmental considerations in airport projects.
• Understanding of airfield operational requirements and the ability to integrate them into design and construction plans.
  
  
  

• Exceptional communication and interpersonal skills to manage relationships with airport authorities, contractors, and stakeholders.
• Ability to convey complex mechanical and plumbing concepts clearly to non-technical stakeholders.
• Proven experience in conducting stakeholder meetings, progress briefings, and workshops.
  
  
  

• In-depth knowledge of aviation-specific regulations and guidelines, such as ICAO Annexes, IATA standards, FAA regulations, and local civil engineering codes.
• Familiarity with sustainability practices, including LEED, BREEAM, or similar frameworks for civil works.
  
  
  

• Expertise in coordinating multi-disciplinary teams, including structural, geotechnical, and environmental engineers.
• Strong capabilities in planning, scheduling, and budgeting civil engineering works for complex airport projects.
• Experience in risk management and contract administration.
  
  
  

• Deep understanding of construction safety practices and standards, particularly in high-security environments like airports.
• Experience in conducting quality control inspections for civil works and ensuring adherence to project specifications.
  
  
  

• Deep understanding of construction safety practices and standards, particularly in high-security environments like airports.
• Experience in conducting quality control inspections for civil works and ensuring adherence to project specifications.
  
  
  

• Strong leadership qualities to guide civil engineering teams and coordinate with cross-disciplinary groups.
• Ability to mentor junior engineers and foster a collaborative team environment.
  
  
  

• Fluency in English is mandatory; knowledge of Arabic is a plus.
• Experience working in diverse, multicultural, and international project environments.
  
  
  

• Willingness to be based on-site in Riyadh and travel as required by project demands.
• Flexibility to adapt to changing project schedules and priorities.
  
  
  

• Strong leadership qualities to guide civil engineering teams and coordinate with cross-disciplinary groups.
• Ability to mentor junior engineers and foster a collaborative team environment.
  
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Civil Engineering, Design Services, and IT Services and IT Consulting

Referrals increase your chances of interviewing at Jacobs by 2x

Riyadh, Riyadh, Saudi Arabia 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

The vision for the King Salman International Airport (KSIA) in Riyadh is truly a first of a kind sustainable airport and airport city development. The expansion anticipates accommodating up to 120 million passengers annually through 2030, quadrupling the current capacity of 30 million. The airport is expected to become one of the world’s busiest international hubs, accommodating 185 million passengers and up to 3.5 million tons of cargo annually by 2050. The airport and airport city development are looking to set a global benchmark for aviation experience.

With sustainability at its core, the new airport will achieve LEED Platinum certification by incorporating cutting edge green initiatives into its design and will be powered by renewable energy.

We are seeking an experienced Technical Expert/Client Liaison Engineer specializing in civil engineering for airport projects. The role involves being a critical part of a site-based team led by the Engineering Director, coordinating civil design, analysis, and construction oversight (if required) while serving as a key liaison with clients and stakeholders.

In this role, you will report into the Building Assets Director.

Responsibilities:

The successful candidate will have a strong technical background, proven experience in airport infrastructure and superstructure projects, and excellent client management skills. This position requires collaboration with multi-disciplinary teams to ensure the delivery of high-quality, innovative, and compliant civil solutions in a fast-paced, aviation-focused environment.

• Act as the primary contact for clients, addressing inquiries, concerns, and feedback related to infrastructure designs and construction.
• Prevent the emergence of questions before, during, or after the design period stages.
• Organize and participate in regular meetings with stakeholders to discuss project progress, technical challenges, and potential solutions, adding value to our services.
• Translate technical details into clear and concise information for non-technical stakeholders.
• Facilitate data collection and interfaces with other design teams.

Here's what you'll need:

• Minimum 15 years of experience in civil engineering, with at least 5 years in airport infrastructure and terminal building projects.
• Proven experience in a client liaison role, managing relationships with stakeholders on complex projects.
• Expertise in the design, installation, and maintenance of mechanical and plumbing systems in airport environments, including airside and landside facilities.

Technical Expertise

• Strong knowledge of airport infrastructure design and construction , including drainage systems, pavements, grading, and utility networks.
• Proficiency in civil engineering software such as AutoCAD Civil 3D, InfraWorks, and other relevant tools.
• Familiarity with geotechnical and environmental considerations in airport projects.
• Understanding of airfield operational requirements and the ability to integrate them into design and construction plans.
• Exceptional communication and interpersonal skills to manage relationships with airport authorities, contractors, and stakeholders.
• Ability to convey complex mechanical and plumbing concepts clearly to non-technical stakeholders.
• Proven experience in conducting stakeholder meetings, progress briefings, and workshops.

Regulatory and Industry Standards

• In-depth knowledge of aviation-specific regulations and guidelines, such as ICAO Annexes, IATA standards, FAA regulations, and local civil engineering codes.
• Familiarity with sustainability practices, including LEED, BREEAM, or similar frameworks for civil works.

Project Management Skills

• Expertise in coordinating multi-disciplinary teams, including structural, geotechnical, and environmental engineers.
• Strong capabilities in planning, scheduling, and budgeting civil engineering works for complex airport projects.
• Experience in risk management and contract administration.

Safety and Quality Assurance

• Deep understanding of construction safety practices and standards, particularly in high-security environments like airports.
• Experience in conducting quality control inspections for civil works and ensuring adherence to project specifications.

Problem-Solving and Innovation

• Experience in conducting quality control inspections for civil works and ensuring adherence to project specifications.

Leadership and Team Collaboration

• Strong leadership qualities to guide civil engineering teams and coordinate with cross-disciplinary groups.
• Ability to mentor junior engineers and foster a collaborative team environment.

Language and Cultural Adaptability

• Fluency in English is mandatory; knowledge of Arabic is a plus.
• Experience working in diverse, multicultural, and international project environments.

Availability and Flexibility

• Willingness to be based on-site in Riyadh and travel as required by project demands.
• Flexibility to adapt to changing project schedules and priorities.

Jacobs is committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed. With safety and flexibility always top of mind, we have gone beyond traditional ways of working so you have the support, means, and space to maximize your potential. You will uncover flexible working arrangements, benefits, and opportunities to do good too - from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. You will discover how you can cultivate, nurture and achieve your goals - all at a single global company. Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow.

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

The vision for the King Salman International Airport (KSIA) in Riyadh is truly a first of a kind sustainable airport and airport city development. The expansion anticipates accommodating up to 120 million passengers annually through 2030, quadrupling the current capacity of 30 million. The airport is expected to become one of the world’s busiest international hubs, accommodating 185 million passengers and up to 3.5 million tons of cargo annually by 2050. The airport and airport city development are looking to set a global benchmark for aviation experience.

With sustainability at its core, the new airport will achieve LEED Platinum certification by incorporating cutting edge green initiatives into its design and will be powered by renewable energy.

We are seeking an experienced Technical Expert/Client Liaison Engineer specializing in civil engineering for airport projects. The role involves being a critical part of a site-based team led by the Engineering Director, coordinating civil design, analysis, and construction oversight (if required) while serving as a key liaison with clients and stakeholders.

In this role, you will report into the Building Assets Director.

Responsibilities:

The successful candidate will have a strong technical background, proven experience in airport infrastructure and superstructure projects, and excellent client management skills. This position requires collaboration with multi-disciplinary teams to ensure the delivery of high-quality, innovative, and compliant civil solutions in a fast-paced, aviation-focused environment.

• Act as the primary contact for clients, addressing inquiries, concerns, and feedback related to infrastructure designs and construction.
• Prevent the emergence of questions before, during, or after the design period stages.
• Organize and participate in regular meetings with stakeholders to discuss project progress, technical challenges, and potential solutions, adding value to our services.
• Translate technical details into clear and concise information for non-technical stakeholders.
• Facilitate data collection and interfaces with other design teams.

Here's what you'll need:

• Minimum 15 years of experience in civil engineering, with at least 5 years in airport infrastructure and terminal building projects.
• Proven experience in a client liaison role, managing relationships with stakeholders on complex projects.
• Expertise in the design, installation, and maintenance of mechanical and plumbing systems in airport environments, including airside and landside facilities.

Technical Expertise

• Strong knowledge of airport infrastructure design and construction , including drainage systems, pavements, grading, and utility networks.
• Proficiency in civil engineering software such as AutoCAD Civil 3D, InfraWorks, and other relevant tools.
• Familiarity with geotechnical and environmental considerations in airport projects.
• Understanding of airfield operational requirements and the ability to integrate them into design and construction plans.
• Exceptional communication and interpersonal skills to manage relationships with airport authorities, contractors, and stakeholders.
• Ability to convey complex mechanical and plumbing concepts clearly to non-technical stakeholders.
• Proven experience in conducting stakeholder meetings, progress briefings, and workshops.

Regulatory and Industry Standards

• In-depth knowledge of aviation-specific regulations and guidelines, such as ICAO Annexes, IATA standards, FAA regulations, and local civil engineering codes.
• Familiarity with sustainability practices, including LEED, BREEAM, or similar frameworks for civil works.

Project Management Skills

• Expertise in coordinating multi-disciplinary teams, including structural, geotechnical, and environmental engineers.
• Strong capabilities in planning, scheduling, and budgeting civil engineering works for complex airport projects.
• Experience in risk management and contract administration.

Safety and Quality Assurance

• Deep understanding of construction safety practices and standards, particularly in high-security environments like airports.
• Experience in conducting quality control inspections for civil works and ensuring adherence to project specifications.

Problem-Solving and Innovation

• Experience in conducting quality control inspections for civil works and ensuring adherence to project specifications.

Leadership and Team Collaboration

• Strong leadership qualities to guide civil engineering teams and coordinate with cross-disciplinary groups.
• Ability to mentor junior engineers and foster a collaborative team environment.

Language and Cultural Adaptability

• Fluency in English is mandatory; knowledge of Arabic is a plus.
• Experience working in diverse, multicultural, and international project environments.

Availability and Flexibility

• Willingness to be based on-site in Riyadh and travel as required by project demands.
• Flexibility to adapt to changing project schedules and priorities.

Jacobs is committed to driving a culture of caring where you can be you. Joining Jacobs not only connects you locally but globally - and together, our diverse perspectives and unique backgrounds power our collective strength. We collaborate and share! By supporting one another, we all succeed. With safety and flexibility always top of mind, we have gone beyond traditional ways of working so you have the support, means, and space to maximize your potential. You will uncover flexible working arrangements, benefits, and opportunities to do good too - from participating in our global giving and volunteering program, to exploring new and inventive ways to help our clients make the world a better place. You will discover how you can cultivate, nurture and achieve your goals - all at a single global company. Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow.

Bachelor of Technology/Engineering (Mechanical)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Qiddiya Investment Company is seeking a highly skilled Subject Matter Expert - Process Mechanical to join our dynamic team. In this pivotal role, you will provide advanced technical expertise and guidance in process mechanical engineering to ensure the successful design, implementation, and operation of our innovative projects.

• Serve as the primary resource for process mechanical engineering, providing expert knowledge and advice on best practices and industry standards for pump stations.
• Review and validate design proposals and engineering documents, ensuring compliance with technical specifications and regulatory requirements.
• Collaborate with multidisciplinary teams to develop and optimize mechanical processes and systems aligned with project goals.
• Identify and troubleshoot complex mechanical issues, providing innovative solutions and recommendations.
• Conduct risk assessments and feasibility studies to inform project decisions and mitigate potential issues.
• Lead training and mentorship initiatives for junior engineers and team members, fostering a team-oriented environment of learning and improvement.
• Stay updated on the latest industry trends, technologies, and best practices to ensure Qiddiya remains at the forefront of innovation in process mechanical engineering.
• Prepare and present technical reports, findings, and recommendations to stakeholders and management.

• Bachelor's degree in Mechanical Engineering or Civil Engineering, with a minimum of 15 years of work experience in process mechanical design for industries such as water treatment, wastewater treatment, pump stations, district cooling, and TSE facilities.
• In-depth knowledge of mechanical systems design, including pumps, valves, compressors, heat exchangers, and other critical process equipment used in industrial systems.
• Experience in reviewing technical reports, technical drawings, and hydraulic models.
• Experience in the design and implementation of mechanical systems for water and wastewater treatment plants, including experience with hydraulic analysis and fluid dynamics.
• Proficiency in industry-standard design and simulation software, such as AutoCAD, Revit, and CFD simulation tools.
• Knowledge of KSA authority regulations and experience working within the context of obtaining approval for process mechanical systems and designs.
• Strong understanding of system integration, and the ability to collaborate effectively across disciplines on large-scale infrastructure projects.

• Entertainment
• Recreation
• Theme Parks

Keywords

• Subject Matter Expert - Process Mechanical - Pump Stations (ENT659)

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At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery, and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

The vision for the King Salman International Airport (KSIA) in Riyadh is to develop a sustainable airport and airport city. The expansion aims to accommodate up to 120 million passengers annually by 2030, quadrupling the current capacity of 30 million, and is expected to become one of the world's busiest international hubs by 2050, with 185 million passengers and 3.5 million tons of cargo annually. The project seeks to set a global benchmark for aviation experience, with sustainability at its core, aiming for LEED Platinum certification and incorporating renewable energy sources.

We are seeking an experienced Technical Expert/Client Liaison specializing in Mechanical and Plumbing engineering for airport projects. The role involves managing Mechanical and Plumbing design, analysis, and construction oversight, while serving as a key liaison with clients and stakeholders. You will report to the Building Assets Director.

Responsibilities:

• Provide technical expertise in Mechanical and Plumbing systems, ensuring high-quality, innovative, and compliant solutions in a fast-paced aviation environment.
• Act as the primary contact for clients, addressing inquiries, concerns, and feedback related to Mechanical and Plumbing designs and construction.
• Coordinate and facilitate meetings with stakeholders to discuss project progress and challenges.
• Translate technical details into clear information for non-technical stakeholders.
• Facilitate data collection and interface with airport and other design teams.

We value collaboration and support flexible, hybrid working arrangements to enable employees to deliver their best work.

Minimum Requirements:

• At least 15 years of experience in Mechanical and Plumbing engineering, with 5+ years in airport infrastructure projects.
• Proven experience in client liaison roles managing stakeholder relationships.
• Expertise in designing, installing, and maintaining systems such as HVAC, plumbing, fire protection, fuel, and special systems in airport environments.

Technical Expertise:

• Deep knowledge of systems including HVAC, potable water, drainage, fire protection, fuel, and ground support utilities.
• Proficiency in Revit MEP, AutoCAD, HAP, CFD tools.
• Understanding of energy-efficient and renewable energy integration.
• Excellent communication skills for managing relationships and conveying complex concepts.

Standards and Regulations:

• Knowledge of international and local codes such as ASHRAE, NFPA, IPC, ISO, ICAO/IATA.
• Familiarity with sustainability certifications like LEED.

Project Management and Safety:

• Experience coordinating multidisciplinary teams and managing schedules, budgets, and risks.
• Strong safety practices and experience with inspections and commissioning.

Additional Skills:

• Problem-solving skills, innovative thinking, and familiarity with advanced technologies.
• Leadership capabilities, mentorship experience, and cultural adaptability.
• Willingness to work on-site in Riyadh and travel as needed.

Jacobs is committed to fostering an inclusive culture, supporting flexible working, and promoting safety and well-being. Join us to make a difference and grow your career in a global environment.

Get AI-powered advice on this job and more exclusive features.

Location: Riyadh, KSA.

Years of Experience: 10+ years.

Project Duration: 10 months.

Working Arrangement: on-site.

Language Requirements: Fluency in Arabic & English (written and spoken).

Starting Date: July 1st.

We are seeking an experienced IT Change Management Expert with a strong background in the telecom industry to support a 10-month transformation engagement. The ideal candidate will bring deep expertise in leading change management efforts for large-scale IT and digital transformation programs , focusing on driving organizational adoption , minimizing resistance, and accelerating the value realization of new technologies and processes. The role will play a pivotal part in ensuring the success of transformation and digital adoption initiatives across the enterprise.

Key Requirements

• Extensive experience in IT change management within the telecom industry.
• Proven track record of delivering change management strategies for large-scale digital transformation and adoption initiatives.
  
  

• Bachelor's or Master's degree in Business, Communications, Information Technology, or related field.
• Ability to work with cross-functional teams and influence stakeholders across various levels.
• Strong analytical and problem-solving capabilities.
• Comfortable working in fast-paced, high-pressure environments with shifting priorities.
  
  

• Design and implement a comprehensive change management strategy and plan aligned with the transformation objectives.
• Support stakeholder engagement, impact assessments, and readiness planning to ensure smooth adoption.
• Develop and execute communication and training plans to drive awareness, understanding, and support for change.
• Monitor change adoption and resistance, and adjust interventions to address concerns and reinforce progress.
• Collaborate with project teams, leadership, and business units to embed change management practices across initiatives.
• Report on change management progress, risks, and metrics to senior stakeholders and transformation leadership.
  
  

• Seniority level Mid-Senior level

• Employment type Contract

• Job function Information Technology
• Industries Staffing and Recruiting

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Riyadh, Riyadh, Saudi Arabia 19 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Description:

Responsibilities

The primary responsibilities of a Subject Matter Expert is mentioned below, but not limited to:

• Conduct knowledge sharing sessions at a defined frequency along with the support of the trainer

• Ensuring the flow of project related information / updates within the project team and with the people concerned

• Build relationship/trust with agents so that they are comfortable approaching them for resolution of customer issues

• Monitor Ticket bins of all agents and monitor idle cases

• Handling elevation calls

• Check for the technical updates from DXC team and update agents on the same

• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope

• Exercises independent judgment within defined parameters

• Develops expertise and practical knowledge of application within business environment.

• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps

• Remain well versed in help desk policies, procedures, standards and documentation

• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate

• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation

• Is required to be an expert user of Microsoft Office

• Ability to work under tight deadlines and deliver business results

• Ability to coach L1 engineers to support their development needs and help them meet their goals

• Must possess Excellent Communication skills / high energy and confidence

• Excellent performance metrics viz. CSAT / DSAT / AHT / Service Recovery

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is availablehere .

Join to apply for the Subject Matter Expert / Coach role at DXC Technology

Join to apply for the Subject Matter Expert / Coach role at DXC Technology

Job Description:

The primary responsibilities of a

• Conduct knowledge sharing sessions at a defined frequency along with the support of the trainer
• Ensuring the flow of project related information / updates within the project team and with the people concerned
• Build relationship/trust with agents so that they are comfortable approaching them for resolution of customer issues
• Monitor Ticket bins of all agents and monitor idle cases
• Handling elevation calls
• Check for the technical updates from DXC team and update agents on the same
• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope
• Exercises independent judgment within defined parameters
• Develops expertise and practical knowledge of application within business environment.
• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
• Remain well versed in help desk policies, procedures, standards and documentation
• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation
• Is required to be an expert user of Microsoft Office
• Ability to work under tight deadlines and deliver business results
• Ability to coach L1 engineers to support their development needs and help them meet their goals
• Must possess Excellent Communication skills / high energy and confidence
• Excellent performance metrics viz. CSAT / DSAT / AHT / Service Recovery
  
  

• Conduct knowledge sharing sessions at a defined frequency along with the support of the trainer
• Ensuring the flow of project related information / updates within the project team and with the people concerned
• Build relationship/trust with agents so that they are comfortable approaching them for resolution of customer issues
• Monitor Ticket bins of all agents and monitor idle cases
• Handling elevation calls
• Check for the technical updates from DXC team and update agents on the same
• Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope
• Exercises independent judgment within defined parameters
• Develops expertise and practical knowledge of application within business environment.
• Provides help desk analysts with feedback on call maintenance, customer updates, troubleshooting steps
• Remain well versed in help desk policies, procedures, standards and documentation
• Complete follow-on actions as appropriate and invoke Escalation Procedures within defined time frames and as appropriate
• Protect confidential and sensitive information and materials while observing strict compliance to licensing, copyright and trademark legislation
• Is required to be an expert user of Microsoft Office
• Ability to work under tight deadlines and deliver business results
• Ability to coach L1 engineers to support their development needs and help them meet their goals
• Must possess Excellent Communication skills / high energy and confidence
• Excellent performance metrics viz. CSAT / DSAT / AHT / Service Recovery
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at DXC Technology by 2x

Get notified about new Coach jobs in Riyadh, Riyadh, Saudi Arabia .

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.